I'm very happy with Lakeside Florist in Rockwall, TX. I sent…read moremy dear friend flowers after her surgery, and it was a breeze taking care of flower arrangements with Lakeside. I was able to do this for my friend from California. I'm very pleased they contacted me when there was an address issue and when there was no one home. I will definitely go back to purchase flowers from them again.

The owner is very unprofessional and quite frankly appears to dislike this profession. I had a…read moreminor problem with an arrangement that had been delivered and immediately drove it back to get some help...this is when I met the owner who couldn't have made it any more clear that she didn't care. This expensive arrangement looked nothing like the one I had ordered. The arrangement needed some adjustments (to actually look like the one I had ordered) and I would have been more than satisfied to keep it. If not, I would have been better off buying flowers from Kroger and making my own. I was going to be giving it to my mother that evening at her birthday dinner, so I wanted it to be extra special. It was the owner's attitude that blew it for me. It really caught me off guard. I truly hope she was having a bad day and unaware and she was taking it out on everyone around her. For this reason, I will never be using them again.

Placed an online order for same-day delivery on a Saturday to my mom for her birthday and mentioned…read morein the comments that she loves purple and boy oh boy did they ever deliver, the order was delivered within hours and I don't think she's ever loved a bouquet more :) simply beautiful and exceeded my expectations big-time!!

I ordered an Anthurium plant at 5:55 AM on Saturday morning to be delivered that day, but I…read morereceived an email at 11:17 AM that it would not be delivered until Monday. I had chosen this Florist because they were supposed to be able to deliver it that Saturday. I received an email on Monday at 11:14 AM that it had been delivered. That was the day that the funeral was scheduled for, and it was delivered on time. But, it looked so incredibly sparse. It reminded me of Charlie Brown's Christmas tree. It had long very visible stems with very few leaves and flowers. Only one flower was bloomed out that day. I was so embarrassed and ashamed. One of my cousins commented that it was "not floral delivery quality - maybe if nestled in a dish garden among several other leafy plants but not as a solo plant," to which I totally agreed. Aunt Margie's granddaughter took a picture of it for me the next day, at which time there were three blooms. The picture in their brochure online showed at least 25 leaves and at least 8 flowers bloomed out. What was delivered only had 7 to 8 leaves and 1 then 3 blooms. When I first contacted them, they immediately responded with: Customer service is important to us, and we are disappointed to learn that you had anything less than a stellar experience with us. Please give us a call at (903) 455-4335 if you'd like to discuss this matter further. They later gave a very detailed explanatory response. After reading their responses, I called them, and they were really quite rude and didn't really care whatsoever. They may say customer service is important to them, but actions speak louder than words, and their actions as well as their actual words were totally the opposite. Their actual words on the phone made it very clear that they really do not care about customer service whatsoever. I tried to post pictures, so that they could really see how bad that plant looked. They responded that I can always send them pictures on their email, which I proceeded to do. In that email, I stated that I had just spoken with someone at their company about the order that I made early Saturday morning for delivery that day, but which was not delivered until Monday. But, the main problem was the appearance and quality of the plant that was delivered. I restated that I was very embarrassed and ashamed about that plant. I told them that I believe they should be, too, and would want to make it right in someway, possibly with a partial refund or something. But, I mainly hope that they will try to make sure that they actually fulfill the orders in a better manner in the future. I understand that the plants are not going to have the same number of leaves or blooms, and in most cases, it really wouldn't make that much difference. But, as you can see from the two pictures, the one I ordered is at least three times better than the one that was delivered. The one that was delivered could have fit in a much smaller pot, too.  I stated that it could have fit in a smaller pot because they made such a point that they were both in 6 inch pots, which is all they really guaranteed.

I love this place so much. The entire store is to die for adorable. It's a great place to buy a…read moregift. The flowers are just beautiful too! But, better than all of that is the incredible customer service I've received every time I've walked through the doors. They are so warm and so friendly it's refreshing. I highly recommend you make it your go-to spot.

The man I spoke to was very helpful and polite. The flowers were beautiful and filled to my request.read more

This note serves as a commendation for Cheyanne Murphree, who works as a florist there…read more My family and I are incredibly pleased with her wonderful service and attitude during a recent visit to the cemetery. Cheyanne went above and beyond for us. She was just amazing, and it's because of her professionalism that our family is at ease having our loved ones in your care. We know that our loved ones are resting among compassionate and caring professionals. She boosted our confidence in Restland as the perfect place for our needs. This confidence is crucial to our family and provides us with peace of mind at this delicate time. Thank you so much for her outstanding service and compassion.

Rembrandt has the best customer service for tending all my graveside floral needs in the Garden of…read moreHonor. Barbara is the very best at ensuring that my loved ones' flower bi-weekly arrangements are beautifully delivered. I have been a customer for 15 years now and I really miss the actual store being there for personally selecting the grave decor. It's such a blessing to have Barbara there to help in my absence . Thank you for all that you do Barbara. R. Smith

Such a fun experience!! I loved creating my very own candle from start to finish. The heart dough…read morebowls were different and so cute! I will definitely be recommending this company to others.

The candles I've bought smell amazing and I absolutely love the candle classes. They are perfect…read morefor a girl's night out, mother-daughter time together or just fun friend time. They had everything needed to make a candle and gave easy to follow instructions. The prices are very reasonable. You won't be disappointed with any of her products.

Excellent service. Beautiful flowers! The receipient didn't answer when they called to get gate…read moreopened, so Sabrina's called me and I got through to recepient and she came out. So glad they called me.

I could not have asked for a more beautiful and fitting arrangement for my mother-in-law's…read morecelebration of life. I was in awe at how perfect the arrangements were in quality of flowers and design. Many attendees inquired about where they were from and we were happy to tell them Sabrina's in Rockwall. Thank you for the gentleness and kindness you bestowed upon us when we came in to order them. Thank you for allowing us to celebrate her life surrounded by beauty.

Beautiful arrangement of flowers delivered to my MIL in the hospital. They were gorgeous!!!! Such…read morean eye for detail in the arrangement. You will not be disappointed ordering from this florist!!

I came in on Saturday for a last minute bouquet. All I knew I wanted was yellow roses and…read moresoft/pastel colors. They were able to put together such a beautiful bouquet in just a few minutes for me while I explored the shop. The flowers were absolutely stunning (and I wish I had gotten a better picture because this one didn't do it justice). They managed to read my mind on exactly what I wanted. Just ordered another bouquet and absolutely looking forward to it.

This place is AMAZING! The smell when you walk in is DELICIOUS. Y'all, they make the candles in the…read moreshop!! Carol and Ryan treat you like family when you walk in the door. Carol's candles are FABULOUS; the smell lasts; and they have a ton of choices!!

My neighbors say my house smells wonderful... enough said! This is actually an auto ship my husband…read morekeeps up and our house loves it! If you have never smelt a candle by Carol, your missing out. We travel with these too! Hotel rooms don't know what hit them. We ship to friends and family as gifts and they always write us later asking "where did you find that candle?". That probably means they've burnt it and miss it and need another.