1. The Hearth on James

1. The Hearth on James

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Syracuse, NY

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The Hearth on James

1.0 (2 reviews)
Open • Open 24 hours

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Menorah Park of CNY

Menorah Park of CNY

2.0(4 reviews)
3.4 mi

My mom was recently a patient in Menorah Park for one week. She was there in connection with…read morerecovery / rehabilitation following hip surgery. During that one week, she was initially roomed with a patient suffering from dementia who was later moved as she was having frequent outbursts. However, the woman tried on several occasions to return to the room and was yelling at my mom through the door that my mom was trying to steal from her. On a separate occasion two individuals tried entering the room. This caused my mom unnecessary stress for her safety and peace of mind and concern on my part for how well everyone is being supervised and cared for; especially those who either can't advocate for themselves or don't have friends/family checking on them. Both my mom and her new roommate waited anywhere from 45 minutes to an hour any time they requested toileting assistance causing her roommate to wet herself due to the wait. Rather than receive an apology the roommate was yelled at for 20 minutes (witnessed by my sister who was too afraid to say anything for fear of repurcussions to our mom). We understand the facility is short staffed but raising one's voice to any patient is unacceptable. Ants were observed in their room to the extent that my mom and roommate were moved to the hallway while the room was cleaned. Prescriptions that my mom needed upon discharge (24 hr home care versus remaining any longer at the facility which would have otherwise been weeks) were not called into the pharmacy due to "computer issues" We were told this was consistent with what others have observed here and at other facilities which is simply unconscionable and sad that no one was surprised that this was our experience as well.

I feel like this place is very good and that they deserve a second chance. The only reason why…read morepeople are so pissed off it's because there's not a lot of nurses and it's hard to get qualified misses and then about the food the food not terrible. It's just a different way of making the food. It's a Jewish home and that means the food is cultured y'all really do not give this place a chance you're just highlighting the bad part of it or actually celebrating the good things.

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Menorah Park of CNY
Menorah Park of CNY
Menorah Park of CNY

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The Hearth on James - retirement_homes - Updated July 2026

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