Ron is the best!! He helped us as soon as we entered. Saved us 20 minutes of searching the store…read more We found the headphone jack we were quickly on our way.

Great staff and VERY friendly - makes up for the very limited selection that they have…read more Falls well short of what the ACE store down the street sells and has on display. BUT ... the prices at True Value are significantly lower than ACE. ACE is clearly trying to gouge the locals and area visitors. Have become a loyal True Value shopper in Heber. You will not be disappointed.

Reason for the poor review is the persistent rude and obnoxious check out/cashier staff. Too bad…read morereally. The other staff at the store in the aisles helping you locate stuff are far more friendly and helpful. You are no better that your weakest link - improve your customer service at the register. For shoppers, you might be better off going to the True Value store right down the street.

My wife when for a purchase needed help, but all employees were standing around talking to other…read moreemployees so she got no help and had to leave with nothing.

Are they still located and open in Flagstaff Arizona. If they are I need to see if they have 2…read morewindows for my manufactured home

I love this place. It's like a salvage yard / thrift store…read moreof everfy kind of building material and hardware bit you can ever need. Remember that jar or coffee can of hardware your dad or grandfather had with a jumble of stuff that was completely disorganized but always contained what you needed? This place is a 3,000 square foot version of that. My son calls it "the dollar store" because it weems like no matter what hardware bits we ever need when we get to the register, the guy says "ummm, I don't know, how about a dollar?" If you're a fix-it geek, be sure to visit ERIC

The bad thing about visiting small towns is when you need a part the selections for finding…read moresomewhere local to get it are usually not great. Checked out Walt's and was helped by one of the girls who found something that worked for me.

Walked in looking for PEX fitting I forgot at large box store 50 miles away. Walts had the fitting!…read moreEmployee was helpful in locating the fitting. They have the store well stocked , organized ... Thanks

Brandon was great everything was done quick and good quality…read more price was really good compared to other options.

I just had a Murphy bed unit installed by Mr Bunkbed, Brandon Porter 928-240-0448. He did a great…read morejob using quality materials no fiber board. He premade the unit offsite, painted in my color choice, delivered and installed all at a very reasonable price. I now have the extra space for office/art room.

It may be a small hardware store, but don't let the size fool you--they have a surprisingly wide…read moreselection of items. And if they don't have something in stock, they're more than happy to order it for you. The staff are some of the most helpful, nicest, and sweetest people you'll ever meet. They're knowledgeable and always willing to go the extra mile to make sure you find what you need. The store itself is clean, well-organized, and easy to shop in. It's clear they take pride in what they do. Highly recommend supporting this great local business!

Helpful friendly staff. They had everything we needed! Love to support local small businessesread more

We came in to find a battery for our riding lawnmower. We found the Aisle and an employee came over…read moreand asked us if we needed help. He told us what battery got the best feedback from customers. He didn't pressure us to buy a certain one, He explained the differences between them. That's called excellent customer service.

(1 Star) I am…read moreextremely disappointed with my recent experience involving the Pro Desk and appliance department at the Show Low Lowe's location. Prior to purchasing a refrigerator, I specifically confirmed with store personnel on multiple occasions that the exact model I wanted was physically in stock and available for immediate pickup. I explained that I would be traveling from a very rural and remote area and that making the trip would require a significant investment of time, fuel, and expense. Based upon repeated assurances from Lowe's staff, I was informed that the refrigerator would be pulled from inventory, staged, and ready for loading upon my arrival. Relying upon those representations, I purchased the refrigerator and made the several-hour trip to the store. Upon arrival, I was informed that the refrigerator sold to me was actually a display model and that Lowe's was unwilling or unable to release it. Despite the inconvenience caused by the error, management declined to make reasonable accommodations and offered no meaningful solution that addressed the time, expense, and hardship their mistake had created. The result was a completely unnecessary trip involving fuel costs, vehicle wear and tear, lost productivity, and several hours of travel based entirely on information that proved to be inaccurate. Most concerning was the apparent lack of accountability once the error was discovered. Unfortunately, this is not the first time I have experienced similar issues with Lowe's. In my experience, commitments made by employees are not always honored, inventory information is not always reliable, and customer accommodations are limited when mistakes occur. As a customer, I find this both frustrating and unprofessional. By contrast, I have consistently received more reliable service, better communication, and a greater commitment to customer satisfaction from the nearby Home Depot. I hope Lowe's management takes steps to improve inventory verification, employee communication, and customer service practices so that other customers--particularly those traveling long distances from rural communities--do not experience the same inconvenience and disappointment.

Always helpful people. Can always get someone who knows what I'm looking for. Cashiers are awesome…read moreand help is just a short distance away

Big kudos to Jaime! She took a delivery issue and made sure I got my items. She herself loaded up…read moreher car & delivered to me personally! That's why we shop at our local Ace in Pinetop. Ya think HD/Lowes would have done this??? Truly an asset to Ace!!! Thanks Jaime!!!

The cooler motor went out on my home and when I called around to the local hardware store it was…read moreexpensive and I didn't have that kind of money. So after I realized I wasn't going to be able to get it fixed I thought let me check a couple more places. So I called western home & auto and Gypsy helped me find one for almost half the price everyone else was charging. I'd highly recommend this business