I came here for a door handle replacement. Once I arrived inside, I had no idea on what aisle to go into. Luckily, I was able to ask an employee who had walked by, and they directed me to the right location. They had so many selections, but I knew what I wanted including my preferred color. The price was affordable. Checkout was quick and easy. read more

The Home Depot - Wipers (Brand: Rain-X) - Nurseries & Gardening Near Me - Aspen Hill, Maryland

tried to order potting soil on the web. 2 bags for 26.00 with my military discount. That's a really good price. When I click the FREE delivery button, price changed to 38.00. Tried chat help and bot treated me like i was stupid. Chatted with a real person who also treated me like I didn't know how to place an order, or read the screen on my computer. After 45 minutes, I gave up and ordered from someplace else. I used to like Home Depot, especially the free delivery, except when the free part adds 50% to the cost. It sure would be nice to actually talk to somebody in customer service, like the "old days" read more

I cannot say much about my experience because the item that was listed as available on the Home Depot website was not in stock in the actual store. Although I could not find my last-minute item, I thought the staff was very helpful in trying to help me find an alternative to what I was looking for. Unlike some Home Depots in the area, I did not have to search very far to find someone to help me. The only thing that was a little funny was: when I asked do you have Product X, the response was "not really". I was a bit confused because does "not really" mean you have it or not. I guess that was agent's way of letting me down gently. read more

if I could given a zero or a negative number I would, They sell things online saying they have in stock. have paid a whole crew of workers because they said the would deliver them today! Nobody will take ownership of the problem, managers don't give a crap have spent over 25 minutes on hold, they are the worst, spend more money and get the job done right, these people do not care at all!!!!! read more

I'd like to start off by saying that if you're giving a gift certificate or gift card from a business, there's nowhere on it that says that you could only use it online or not for store use so be weary because if you get a gift certificate from online or not Home Depot and it's a plastic card. They will kick you out the door Say purchase it with your regular card come back and I'll sell it back to you using the gift card that they can't verify. How does that work? I spoke to about six different people sent me in six different directions one cashier told me to go outside and get the picture of the grill I wanted. I said I showed you a picture of the grill. I wanted in chrome it said it's available in black had to go to Customer Service to find out that it's not available in black. Then had to show the picture that HOME DEPOT advertises purchase a grill for over $400 they will deliver it and assemble it. It's your promotion!! Why do I have to show you this stuff! And then the customer service representative tells me they might not assemble it sorry!! Then why you even have the promotion?? It's always been a horrible laughing joke with this place, but things have gotten worse. They'll smile at you and act real nice, but I have no idea what's going on or how to really help. read more

The Home Depot - Nurseries & Gardening Near Me - Aspen Hill, Maryland

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Bad experience buying an appliance from Home Depot. The people who sell the appliances (in my case, a washer-dryer combo), know nothing about the hoses and cords that are needed to install. The people who install (contractors, not HD employees), come only with the most common ones, not an assortment of others. The installers and the store people never speak to each other. The first time installers came, they looked in our cramped laundry closet with a flashlight, and did not move the unit. They said that we need longer hoses and a cord, which we had to go to the store to buy. They left without doing anything. The second time installers came, two days later, they said that we were sold the wrong cord, a three-prong when a four-prong was needed. The first installers would have known this if they'd pulled the unit out. Second installer team also said that we had to buy a drip pan or sign a statement absolving them of all responsibility for drips. Neither the store nor the first installers told us this. We are scheduled for a third installation attempt next week, 12 days after the purchase. Despite our requests, Home Depot wouldn't do anything to get installers to us sooner. We're sitting with two non-functioning units in our apartment, because the installers said that removal of the old unit is done only if they also install a new unit. I will never again buy an appliance from Home Depot. read more

This Home Depot was the least helpful Home Depot I've ever been to. All I wanted to buy was a set of hinges. Two employees couldn't help. One said that's not his department and the other only directed us to the hinge aisle. The set of hinges that I needed were on the upper shelving. I couldn't reach it. I asked for help, one got on the intercom and requested customer assistance to hardware. Ten minutes later, no one shows up. I then go to the refunds/customer service counter and ask if she can get on the intercom again. She requests assistance to hardware again. Nobody comes. We leave the store and decide to just purchase what we need on the Home Depot app and have it delivered to us. I then add in a couple more items. The hinges arrive, but the other items don't? Home Depot customer service thankfully saves the day with a refund. read more

Outstanding Service from Javier! I had an absolutely fantastic experience at Home Depot thanks to Javier! I came in to rent a moving van and was immediately greeted with a warm, professional attitude. Javier walked me through the entire rental process with incredible patience and made sure I understood every detail. He answered all my questions thoroughly and went above and beyond to ensure I was comfortable and confident with the rental. What stood out most was how friendly and genuine he was -- you could tell he truly cared about providing great customer service. He even offered helpful tips for a smooth move and double-checked that the van was clean, gassed up, and ready to go. Javier made what could have been a stressful task incredibly easy and pleasant. Home Depot is lucky to have someone like him on their team! If you ever need help renting a vehicle, ask for Javier -- you'll be in excellent hands. Thank you, Javier! read more

I recently picked up a screen door via curbside here. Check-in was easy, there was a little bit of a wait so I called in, got someone right away who was able to figure out what the delay was. A few minutes later, there it was! The rep (I wish I could remember his name!) was so kind and went above and beyond to help secure the door in my hatchback. I go to a few different HD's in the area, and this one by far has the fastest and easiest curbside pickup and most helpful, kind, and responsive team members. read more

Binta was so helpful when I came to pick up my order. It was truly a pleasure! I'll be heading back this weekend!

I went to the rental center area to solve a problem and saw how the manager insulted her workers. I don't know why they have people like that working when their employees do their job well and she treated them like garbage read more

Sent contractors to install my dishwasher. Contractors flooded my basement. I have been trying to get it fixed for over two months. read more

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This is a huge store, & I am just referring to the regular store not the attached equipment rental area. I was here on a weekday morning, & I saw employees everywhere I looked. I never had a problem finding someone to ask for help from. I recommend this Home Depot for all your seasonal decorations & your home improvement, fixit and related maintenance items. There is also a nice, large and clean men's restroom. The Christmas decorations you can get here are awesome & more than enough to decorate both the inside & outside of your home in the spirit of the season. If you are looking for a good sale they are in every department of the store. There was clearance in the gardening department and winter hand warmers on sale at the entrance. Until next time be kind to each other. @yelpdc #homedepot #christmastime read more

The Home Depot - Christmas is almost here! #homedepot @yelpdc #christmas decorations - Nurseries & Gardening Near Me - Aspen Hill, Maryland

I went in this Home Depot to pickup a hvac filter and saw this promotion as I walked in. I decided to purchase one however, when I scanned it at the self checkout the price came up 19.88. I went back to take a photo and check the sku which was different from product. An assistant manager went to check and said a smaller one might be on sale. I informed this was bait and switch but she just shrugged her shoulders with indifference. read more

The Home Depot - Bait and switch - Nurseries & Gardening Near Me - Aspen Hill, Maryland

Great experience with Penske rental service! On check out I believe they missed the rear view camera-not working, huge dilemma doing errands in the city . Today the issue was resolved with no issues. Also, The employees are most friendly read more

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I have been a long time customer of Home Depot, this branch specifically, for many years now. My experience with the store this past week was truly disappointing and an example of the worst of customer service. I needed assistance for a plumbing project and I asked a total of 3 employees for help. The first ignored me. The second pointed me in the direction of the specific aisle and when I asked for additional help, she ignored me and walked away. The third told me that he didn't understand what I was looking for and walked away. I was so frustrated and disappointed and helpless. After this experience, I will not frequent this place as much and will only come here for items that won't require assistance of staff. read more

The employees at this location go above and beyond. One employee, Nelson, helped my roommate last night. He was so patient and kind. Thank you, Home Depot, for hiring him. He is truly the reason I will return to this store in the future. read more

Disorganized mess of a HD. Cashier argued that 5'-6" mouldings priced by the foot were 5.6' not 5.5' in length. Every time I tried to explain it to her she got irrate with me. It wasn't worth the argument, but not how I expect to be treated as a customer and not accurate billing. read more

Okay, this is my go-to Home Depot - granted every Home Depot has horrible parking for some reason but this store has many entrances and exits and it has a huge outdoor area for plants, soil, and all garden needs which is the most important thing for me. Not only that but they have amazing staff available to help you out like Tony Sampson - he is amazing and if you have the opportunity to meet him and have him help you bring stuff to your vehicle, you are one lucky customer!!! read more

Just your run-of-the-mill hardware store off of Connecticut Ave. We came by on a Saturday morning and found it to be quite busy, as to be expected. They have a decently large parking lot so there are enough parking spaces every during high traffic times. As you enter the establishment, there are large signs hanging from the ceiling and at the end of each aisle to help you locate the things you need for any of your home improvement/business/personal project needs. We found a few things we needed but it so happened that they ran out of a specific size piping we needed for plumbing, unfortunately. Walked away with a few items but now we have to drive to another big-box specialty store in order to find what we need in stock. read more

Every single time I've gone there; I leave demoralized and upset. When I need help with one of THEIR products, the representatives disappear. Happens in the Plumbing Department, Lawn & Plant Department or any other. Aspen Hill hires many representatives, but they hide, run the other way, or yell "I'm helping a customer." So they don't have to deal with anyone. read more

This Home Depot is huge, probably one of the biggest in the area, and it has a massive number of outdoor trees and plants, which is what I was browsing. They have trees as large as 15 feet and upwards of $1,000! The selection is also very vast. All sizes of potted plants and vegetables. Definitely the place to go if you're looking for a variety. The one down side is it is really difficult getting in and out of the parking lot because of it being on a major road and in a densely populated area. Everyone shops at this Home Depot! read more

Do not use Home Depot for wood flooring. If you want to spend thousands of dollars to be insulted, lied to, and jerked around for weeks you should choose Home Depot, and their installer American Carpet South, for your flooring needs. read more

If there was a button for zero stars I would have picked it. This store is for contractors only. There are hardly any service people to help or direct. The employees spend their time loading shelves. The two saws to cut down lumber so we can put it in our cars are always "out of service". There are not enough people at the check out. Many of the selves are empty. The place is dirty. It is impossible to find someone who can make a key. Go elsewhere. read more

I went to Home Depot Timorese flooring for my bathroom and kitchen. There was an employee in the middle of doing something, but when he saw I needed help, he immediately came over. Aristote was super helpful and knowledgeable and made my experience easy. read more

Profiled by their delivery company. Saw my flag and within minutes, found multiple reasons to not deliver and install my washer and dryer. Refused to just leave it, said he already informed the warehouse of the return. I did get a full refund and purchased the same from Lowe's. Saved quite a bit of money and there were zero issues. Everything pointed out by Home Depot was false. read more

They usually have the stuff you need. Employees are not typically experts on anything nor are there enough of them to actually assist customers with anything. Discounts require you to download the HD app which many stores do now. Discounts don't apply to sales items. Customers can use self checkou7t in the store without an associate but not in the garden shop. Prices aren't that competitive. These are many reasons why HD only gets three stars. I shop therr because they frequently are the only store that has the garden or hardware stuff I need and there isn't a Lowe's nearby. Update: HD no longer gives military discount for "building materials". Bricks, blocks, lumber etc. Unfortunately I can't give you the whole list because they don't either. They also don't give Military discount for appliances or expensive items. I recommend you ask before you assume you'll get the extra 10%. Lowe's has also changed their policy. read more

The reason I'm Writing this review is because I been in this store a lot this past month and I mean a lot , trying to decide what shades to buy for my house, I found this young man in the Aspen hill store and his name is Aristote Ambassa well this young man answered all my questions when back and forth to get color of the shelves and he has a Great memory with numbers. Well I think you should have this young man training others in Home Depot!!!! His not pushy and knows something about everything !!! Thank you so much Aristote for all your help read more

The Home Depot - Nurseries & Gardening Near Me - Aspen Hill, Maryland

This store is horrible in terms of customer service! Like, horrible horrible! I am a new homeowner and bought a new dryer which was delivered, however I had to pay someone to stack it over the existing washing machine because home depot has a policy not to stack if the washer and dryer isn't bought together. That was annoying but I just decided not to sweat it. Unfortunately, I also bought floors and steps to redo my downstairs. And this is where it begins to turn into the Twilight Zone! I called to confirm delivery and was told everything was scheduled and set. I spoke to the installers who were great by the way who wanted to confirm I had the materials. As I had expected and tried to avoid running into this problem, home depot had not secured my delivery and when they finally brought the materials 3 days later than when i was told they would arrive--after numerous calls where no one knew what I talking about-- the steps were not delivered with the floors. So when the installers came only the floors were installed. I called to inquire about the steps and was told, that my order was fulfilled and delivered. Tried to speak with someone from the flooring but the calls kept "dropping" before I could get anyone to answer. I drive up there and the woman in flooring kept telling me she did not know how to check on the order and that I needed to speak with someone who wasn't even there. After I went to customer service and spoke with a nice woman, I asked for the assistant manager who didn't acknowledge me when I was standing there and when I tried to tell him I had their installation manager on the phone to confirm that I had indeed not had my stair delivered he got nasty and raised his voice, continued to ignore me. I was floored and upset, but kept my cool, this behavior was completely unacceptable! He finally walks to the back of the store and lo and behold, my stairs were there with a big sign with my name on it. This man wheels the 15+ boxes and says I can take them with me. I can say he did help load all the boxes in my Civic, and his attitude was a little better, still no apology. Anyway, I really can't see myself spending another dime at this store. My experience has been abysmal with the flooring department especially, but the assistant manager was completely unprofessional and emotionally disregulated on this particular day. I've worked in customer service before, and would have never acted this way with a customer. read more

Employee after employee shrugged at me when I asked questions. Two were staring at their phones. I encountered four different employees and none of them cared about assisting me in any way. I took my money elsewhere. read more

This is a BAD place. Seriously- this is long story, but let me put bottom line upfront- it appears as if employees steal from customers and store management enables and/or is in on the take. Really - WATCH OUT! Here goes/ My wallet went missing after I used credit card from wallet for purchase. I immediately realized wallet was missing - I inquired- store personnel said nothing was found. I returned to store 6+ hours later after work shift to inquire - an employee whose name I have - she actually said - oh the "named the color of my wallet and size" - I did a little dance and woo-hoo - so excited to hear she had it. She opened the list and found drawers - looked through them in front of me, asked another employee who looked through the drawers- nope, not there. Hmm. I ask for store manager who arrived with no interest at all - saying no one knows, what are you talking about- I say well your employee "W" actually described color without me even saying it and said "x" color wallet had been turned in and she can now not find it. Manager didn't care. Walked off. This is such crazy long story but the details tell you everything you need to know. I called the store after manager walked off and I waited for her return- she never ever returned- I was on hold repeated for more than 20 minutes. Managers name was lily. I called back - from the store - I was told there was no manager named lily- I called back again - I was told lily was looking for it- on and on and on. Event lily got on line and asked for proof I was at the store at specified time. She asked about the clothing I was wearing so she could verify I was at the store.... huh? Like really - the issue is that your employee confirmed that my wallet was turned in and now you cannot find it which means one if your employees with access to lost items stole it - and instead of asking your employees, manager is trying to verify I was actually at the store??? What? So I contacted MOCO police. They said I had right to request officer to meet me at premises to review video footage. When I called to tell lily I wanted to meet MOCO officer to review video footage, lily said that she couldn't authorize that - that would be matter for store manager or higher up - I said what? You said you were store manager - lily said no - I'm not. Even though I had asked and spoken to her multiple times "as store manager" she now admits she isn't. I think she is on the scam - my opinion. She misrepresented herself every step if the way - and had zero interest that an employee had clearly stolen property from a customer- she did no investigation except to confirm I was there which was easily provable from my payment on my credit card. THUS IS HORRIBLE PLACE and I will pursue this vigorously. Lily did at the end inform me of the actual store manager's name. And I will contact corporate and I will legally request video footage, and I will provide all details on every social media platform. If anyone has experienced similar situation please contact me as I believe this is a criminal enterprise at Home Depot. read more

Customer Service is an oxymoron to the people at this store Nobody will help. Their usual answer, "There's a whole isle full over on" --yadda yadda yadda--we don't really care. I also brought the axle to my trash can as one of the end screws had gone missing. I was told to go to isle X and an employee would help me. I waited waited and waited some more and had to resort to searching for an employee. He finally shows up and I show him the axle. I didn't get to say he word. He grumbled, "We don't fix nothing--buy a new trash can." Then he just walked off. So unprofessional. I pulled my cart up to checkout [not self] and two employees [made eye contact with me] just stood their gossiping. I had to request to pay for my stuff! And I bagged my own stuff. Driving out of my way to go to another Home Depot!! I'd replace everyone in thus store. read more

Was very excited about our renovation. We secured a builder and then picked Home Depot for our fixtures and supplies. WARNING: all online orders can't be stopped or cancelled. We realized that we had a vanity ordered on accident. Called the 1800 number Monday and waited 22 mins, before someone acted like nobody was there and sent me through to a survey. Called back, same thing happened. Roughly 40 mins wasted. On the third call the lady told me that you have to wait until the vanity was shipped to their partner NSD (non stop delivery company) for delivery before you can cancel it. So the vanity goes from Home Depot warehouse all the way to Chantilly VA (all the costs associated) to cancel. But wait, it gets worse. After they tell you that you have to wait until then, you call when you get the shipped email they still tell you sorry, it has to be literally ready to go on the truck that day to cancel. So we get the message Thursday that it's being delivered. We call them first thing in the morning and it's too late. As the delivery guy pulled up, I noticed the 250+ box is on the guys shoulder and when he realized it was too heavy he slammed the box down in the grass then just LEFT! On the grass outside of the building. Once opened you can see in the pictures that the vanity was damaged. Now to send it back we need to wait up to five days and only after they call to confirm. Today I waited another 45 mins on two separate calls because their home delivery CSR playa games and doesn't want to answer calls. Again today another item we want to return that's now in ship mode the point where they tell you that you can cancel an order but you can't. What a racket. Completely disjointed operation. Do NOT use Home Depot Home delivery. If the CEO and Operations executives would pay attention to this process that's leaking out an incredible amount of money and revamp the return policy, you'll stop losing customers like us. We will never work with Home Depot again. Nor will I ever buy from them again. read more

The Home Depot - Damaged sink. - Nurseries & Gardening Near Me - Aspen Hill, Maryland

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I'm convinced the only way Hell Depot stays in business is the general lack of hardware stores and folks inexperienced with projects. One of the worst businesses I've ever had the displeasure of shopping at for YEARS. The stores are disorganized, the staff are clueless, and usually they're out of stock of the one thing you came in for. I dread coming here more than I dread doing my taxes. I hope the CEO retires or leaves, because they obviously don't care about their customers needs or complaints AT ALL. If I could give Hell Depot negative 1 million stars I would. Oh, and this location is particularly awful. Bethesda is like a 1/10. read more

Avoid at all cost for customer service. However, making purchases here is okay. Place is not properly managed. Waited in line for customer service for over 15mins and I've been the next in line since I entered the building.. Also some staff members here will ignore customers. Not sure if it was intentional or was due to the end of the workday. Customer service line takes a long time. However, making purchases at the checkout line goes at a good and steady pace. read more

Paint Department Home Depot Aspen Hill - Indian man very rude! Was just there at the Aspen Hill Home Depot around 11:15 am today on Tuesday, July 16, 2024, and the Indian man in the Paint Department yet again did not assist me with selecting paint. I was there a couple weeks ago and he was there and I asked him about stain and yet again he was rude and did not help me. I am from this Aspen Hill area and have been coming here all my life and the other Paint associates here were wonderful but this Indian man has made it an unpleasant experience to shop here any more. I have heard other customers in the store say the same thing. Something needs to be done about this; he needs to be trained to utilize customer service skills which he does not have any. I was going to spend hundreds of dollars on stain and paint and I feel I cannot go here until this has been resolved. Lost out on alot of money and I'm sure some customers. Please help this Indian man or Home Depot Aspen Hill will be losing ALOT of money! read more

I needed assistance for a pressure washer once and had to wait for about half an hour. I waited until an associate came and asked if I was alright. He understood what was going on and helped me out by letting me know he would get the machine and assist me to my car. He gave top notch advice and information on it that I never knew. Thanks Mike! read more

Horrible experience here today as I came in completely ready to purchase a dryer: Unfriendly customer service representative let out a loud, exasperated sigh when I didn't know the model # off the top of my head so they had to rise up out of their chair and walk 20 feet to look at it with me. I am sure there was a good reason for why standing up to walk with me was a difficult endeavor but their treatment of me bordered on dehumanizing. My best guess is that employees are probably treated horribly, as just about everyone there seems angry at everyone else. For some reason, I guess I felt like I needed more abuse, so I went to a different Home Depot where the customer service was a lot better but I then discovered all the hidden fees in my purchase. Buyer beware. Find out a reputable, independently owned company instead. I did that and they are getting my money today. read more

I live about 5-10 minutes away and have used this Home Depot a lot since moving into my house. My experience has been very mixed. There are some nice and helpful people working there, but also a lot of people who know little and care less. You can't expect that you will necessarily be talking to someone with any experience in the department they are stationed in. I guess I'm saying to not set your expectations very high. All that being said, I can say with confidence to avoid their service department like the plague. I've never had a good experience with them, and the claims process for property damage caused by their contractors is horrendous. Even their referral program for contractors is populated by mid to low tier technicians who will not do a good job or take care to leave your property intact following their work. Take home message: treat them like a box store. If they have the product you want at a good price and are convenient, go ahead and buy there, but if you need any advice or service in your home, seek that elsewhere. read more

Home Depots has good prices on the product us md services I need. I can always count on home depot in a pinch and it is always nice to go to a place where I get military discounts. read more