We come to Home Depot quite often for everything. Home improvement inside and out. Also cleaning supplies, outdoor decor and so much more. The staff is usually friendly and helpful when needed. Is say they have a good value for items. I notice they carry different brands for an item that fits each price range which is nice. read more

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Very well organized and open. Fully stocked. Came in to look for a fridge, and washer and dryer for my new house. There were a few selections to choose from. The prices were up there, not sure what the normal price range of appliances are. I however didn't enjoy not being greeted by the sales rep, as she stood there, looked and me and continued talking with other customers. I would've liked to have been told I'll be with you shortly, etc. read more

I recently moved to the area and started checking out all the local hardware stores, but I keep coming back to this one. This location usually has what I need in stock, so I don't have to order items online. I've gone in several times for paint, and every time, the employees at the paint counter have been friendly and thorough. One thing I really appreciate is being able to place a paint order, shop around, and then pick it up at the front when I'm done. One time, I ordered 3 five gallon containers of paint, and they had it all loaded onto a flatbed and ready at checkout. That kind of service really stood out. Around the rest of the store, the staff is helpful when you can find them. It does seem like they're either already assisting someone or a bit hard to track down, but when I do get someone's attention, they're usually polite and knowledgeable. Prices here are comparable to the other big-name hardware stores, but the service has kept me coming back. read more

They've got what you need. This has been my long-term hardware store because they almost always are stocked up on what I need and they have a great app that will tell you exactly where a product is in the store. Sometimes the workers are hard to find, but are always knowledgeable and helpful once you can locate them. They usually have a pretty good value, too, compared to Walmart. read more

Customer service not helpful. Purchased a pop up drain for a bath tub and it would not hold water when the tub was full. I tried to return it, but could not find a receipt or order number. I ended up throwing it in the trash at the customer service desk. read more

they charged me the prose of 100 screws for only 10 screws , it was about 40 $ more , it may a mistake but it was so inconvenient bec I had to walk all the way to customer service to refund me back and I had with me 4 woods each 16 feet long do I had to leave them there and go fix that snd come back ... so always check your receipt after checking out check for each item and quantity read more

There was a younger guy who was working here who provided absolute zero help. Like I was convinced he was born in a dirty toilet bowl with the amount of help he provided when I tried to see if the store price matches its own store. (Other locations price match it's own store price, but this HD does not for anyone wondering) The other people who helped me were nice - Cindy/Amanda? And a bearded gentleman over by the pro desk read more

Once again, high five to Home Depot because this is one of the few places we can shop with fur babies. The employees at this location are helpful and friendly. I love this location for sodding because when I need it, it is usually in stock and quality. Also sometimes I am able to snag one of the guys to load. I love how knowledgeable the employees on staff are. We receive informative, good, concrete advice. They have great prices along with extended payment plans. Ohh, also I love when summer rolls around and they have the fruit trees and other vegitation lined up in the parking lot for sale. read more

The Home Depot - Nurseries & Gardening Near Me - Ballwin, Missouri

Everybody knows you have to work hard and basically stalk an employee while they deal with other customers to get help at Home Depo. It's the way it's always been and we accept that. I do 95% of my home improvement shopping at Menards for this very reason. What I find beyond the pale is walking up to 2 Home Depot employees helping 1 person. First of all, what lottery did this guy win? Second, after standing there for 5 minutes, clearly waiting for help and getting completely ignored by both employees, I gave up. This is the poorest customer service I've ever seen. I know for a fact that Home Depot uses secret shoppers, I have a relative that was one, why they go to that trouble and completely ignore the feedback is beyond me. I feel lucky to have 2 home improvement box stores within a couple miles of my house, unfortunately one seems to be actively trying to drive away customers and the other is completely ignoring county CoVid mandates. Seems you have to leave St Louis county to have a good shopping experience nowadays. read more

Zack in the windows department went above and beyond when I called in asking about some special pieces. He was very professional and even called manufacturers to get all of the information I needed. Great job Zack, keep it up read more

This store is huge, and has pretty much everything you could want. I literally went here to purchase nails, and was confronted with the decision of choosing between probably 50 different types of nails or combo packs! Decisions, decisions... All of the associates were super-friendly, and there were plenty of open lines to get through check-out quickly. The only downside to this store is that it's in an awkward, nearly empty, strip mall which could use some remodeling itself! However, I'd definitely stop by here if you need something for your home repairs and improvements. read more

when I arrived at the online pick up counter I said "good evening" to the associate. He said nothing. I then said "my name is 'x', I have an on..." when he interrupted to simply bark "drivers license." He then typed and clicked away at the computer terminal. Then searched for the box. Then returned to demand "sign." Then his personal cell rang he dismissed me and I had ask he give me the box of items I ordered. He was not pleased that I interrupted his call to get what I just paid for. I was originally going to order the items via Amazon but one shipped faster with home depot. Rest assured I will never inconvenience him or another home depot employee again. read more

I needed a bucket of wood filler to fix something at work. My new thing is to place an online order for store pickup later in the day. This way I don't have to run all over these stores begging someone to help me find what I can't find. It works for me! I knew my after work plans were going to take me right past this store. My wood filler was ready and I was on my way! read more

Waited for help in the hardware isle. Called for assistance 3 times. No one came. Went to a register and was told they were to busy to help me. Poor customer service. read more

Very disappointed to find out that they got rid of all but 3 kids carts with steering wheels. Our kids loved using them when shopping and it was one of their favorite stores to go to. read more

Since this Home Depot is very close to the K mansion I have used it often. I have used it so often I thought I wrote a review about it. So often I don't check in because it is an in and out for me. This used to be one busy store 15 years ago now not so busy on the weekday. I walked in and was greeted by everyone I made eye contact with. So I am thinking maybe 3 people said hi and can I help you? Then I dropped my eyes and went to the light bulb section. I just can't handle all this nice stuff. I am slowly changing The K palace into all LED. I never know how darn many fixtures there are in this Chateau. Today alone I replace 9 bulbs. I really like HD's selection of LED's. They have canister style regular bulbs and candle style bulbs. Today was canister and candle style. My canister lights are about 15 foot up. No ladder I purchased one of those extension bulb changers. I would have the job finished faster if I had purchased the right bulbs. Which leads to my second visit. Back to HD and returned the wrong bulbs and took a sample bulb with me. I took the sample because I did not really want to make a third trip. :) The exchange went easy and I found the right bulb. For a good job to be perfect it must be done twice. My home my rules. LOL!! read more

Always a good store to stop in for all of my DIY and home improvement needs!! The store staff is helpful and friendly. Management is workable and understanding. Product and options are plentiful. Services as well as the online ordering process is seamless and timely. Will definitely keep coming to this location! read more

I purchased 2 twin adjustable bed frames online from home Depot on 5/23/2020 it's now 8/17/2020 and I still only have 1 frame, but there are over 100 of them in stock. My $2500 mattress I purchased elsewhere is still laying on the floor. I've called Home Depot many many times who then calls the manufacturer (Classic Brands LLC) and nothing ever happens. I even called Classic Brands myself and they tell me I have to go through Home Depot. Every time I call Home Depot, I get the same old response "I'll have them put a rush on it"... I do what Home Depot tells me to do about this, I've placed orders, replaced orders, canceled orders, got refunds, placed more orders, and almost 3 months now, still only half a bed. I call Home Depot and been hung up on multiple times or disconnected. But if disconnected no one ever calls me back. I've asked for a supervisor many times but they won't put one on the phone. Don't know what else to do! read more

The Home Depot - Nurseries & Gardening Near Me - Ballwin, Missouri

Bought things from three departments and was asked if I needed help in each. Had excellent customer service, even the lady who checked me out. I will definitely be back. I think they have really upped their game in every way at this store, right down to the modern computerized registers. read more

Home Depot used to be a quality store. But that was years ago. Now this store is dark, the aisles are cluttered with pallets of products. The employees all walk around like unhelpful drones, all wearing their grimy, unwashed aprons. It is really a pathetic excuse for a business. This location in particular will most likely be run out of business very soon since Wal-Mart and Petco left the plaza. The whole strip is mostly empty, and the fact that Home Depot has turned into junk will not help them survive in this economy. I don't know what the higher-ups at H.D. are thinking, but they obviously aren't thinking of running a quality competitor for Lowe's or even Ace - where the oldsters shop. read more

I don't visit this location often but I was in the area today and stopped by for some plant needs. Their selection was sparse... primarily since it's mid February. I did pick up a few begonias and a small orchid. But they were out of orchid mix or fertilizer. One plus today was a proactive associate that was very friendly and seemed to actually want to help out. This is not the norm for me at Home Depot or Lowe's. You usually have to hunt them down to get help. read more

If you want to be treated like a liar after dropping money on an appliance and installation, go to Home Depot. (2 visits and a dishwasher occupying the living room for weeks...) The customer service reps kept transferring me in disbelief of my "story." Wouldn't wish this upon anyone! Go somewhere else! read more

Sometimes, it can be really hard finding help in a Home Depot. Alas, I made my way over to the appliance section at this location and found a designer to help my husband and I with a bathroom remodel. Because of our hectic schedules, we arrived at 8PM, and the designer, Amy, helped us until just after their 9PM close time, writing down the items we picked out, making suggestions, pointing out options, thinking about details we may not have thought of. She was never pushy, trying to point us in the direction of the most expensive options or anything like that. She went through the credit card application process with us and set us up for delivery to avoid having to haul everything home ourselves. We were back two or three other nights, closing the place down getting everything we needed. We were helped by Amy again, Jane, and Andy in tile. They were all very helpful and patient. They gladly called in to get our subsequent purchases put on the same financing deal we had gotten before and had ended before we could get everything done. Delivery went well. Upon delivery, I noticed they forgot our toilets. I called the store, and they immediately knew what I was talking about and were already loading up the missed items on a truck to bring over. They were very apologetic and quick to fix the mistake. Two thumbs up for this Home Depot location and all the team members that helped us! read more

This is only a review for the Home Depot kids workshops. FREE hands-on workshops; designed for children ages 5 - 12. Start at 9am and usually go's tell noon. They would like you to register at Home Depot.com under the free kids and diy workshops. All kid get to keep their craft, receive a FREE certificate of achievement, a Workshop Apron, and a commemorative pin while supplies last. At this Home Depot they also let you paint your projects after you build them. Every time I've taken the kids there's a police officer helping out and hands out police badge stickers to the kids. read more

Started my day realizing that my patio motion security light was no longer working. My first stop to browse for a replacement was Home Depot on Manchester in Ballwin, MO. As I wandered to find the display, an employee approached me and asked if he could help me. Apparently he worked in the electrical are of the store and escorted me to the display of outdoor security lights. His name was Ali and he was polite, knowledgeable, patient, informative, and VERY much appreciated. He actually explained the differences of some of the displays and listened to my thoughts regarding what I was looking for. Usually when I purchase an item like this, I shop several different stores which eventually can turn a minor project into a major one. He was AMAZING. He applied absolutely NO PRESSURE and patiently answered ALL of my questions. With customer service like this, I would have been crazy to go somewhere else. I made my purchase and feel very satisfied. If management reads this: Please than ALI for me and know what a positive experience this was for me. read more

This is the best home depot in st. louis...Why? Because its not crowded with the typical riff-raff Wal-marters you see in Brentwood and other places. The chesterfield location is nice, but I feel their prices are higher. The plaza this home depot is located in is dying and Menards is moving in down the street, but I hope this place stays open. If you are into the huge, crowded, idiot staff members that you find at places like that, this wont be the location for you. The staff at this location is the most courteous and always will to help me find anything. They are so friendly, its sometimes annoying when Im just looking. But I never have a problem finding something. They always have what I need. I will say for some things, the bigger stores have more selection. read more

Great service today. They made my return easy. Tom in lighting was so helpful getting another item. Thank you!

I went there on Thursday try to get a refund because I bought a refrigerator online line, but that was too big, the delivery guy said I can go to any of Home Depot location to get exchange, first I tall to a lady her name is Ellen, she is very nice, she explained to me She can place order to me to get a new one, but I need to go to the customer service desk talk to another lady about the refund, After she help me place a order, she took me to the customer service desk, a lady called Jo Jo, she will help me, I talk to Jo Jo I want to exchange the refrigerator, she was very mean and very very rude, no smile in her face, she also yelled at me, she said I can't do exchange and I need to play the new refrigerator first, and then she will do a refund for me, when she discovered that refrigerator is sold by Overland Home Depot, she yell at me and said I need to go back to Overland store to get a refund, she raise her voice to me and said go back to Overland store to get the refund and pay for the new refrigerator now, never seen a customer service person like that, never go to Manchester store again, and remember the name , Jo Jo is the name, one more thing , I went to Overland store today and the customer service lady was very nice, her name is Ariel!! I went there on Thursday try to get a refund because I bought a refrigerator online line, but that was too big, the delivery guy said I can go to any of Home Depot location to get exchange, first I tall to a lady her name is Ellen, she is very nice, she explained to me She can place order to me to get a new one, but I need to go to the customer service desk talk to another lady about the refund, After she help me place a order, she took me to the customer service desk, a lady called Jo Jo, she will help me, I talk to Jo Jo I want to exchange the refrigerator, she was very mean and very very rude, no smile in her face, she also yelled at me, she said I can't do exchange and I need to play the new refrigerator first, and then she will do a refund for me, when she discovered that refrigerator is sold by Overland Home Depot, she yell at me and said I need to go back to Overland store to get a refund, she raise her voice to me and said go back to Overland store to get the refund and pay for the new refrigerator now, never seen a customer service person like that, never go to Manchester store again, and remember the name , Jo Jo is the name, one more thing , I went to Overland store today and the customer service lady was very nice, her name is Ariel!! read more

Home Depot staff is always helpful. Even with Covid19 they doing an excellent job. Curb side service is excellent. They are very aware of situation with Covid19 and always have masks and gloves on which makes me shop comfortably. Went to the store early today there were very few customers there and we were in and out. read more

In my opinion the store has overall almost everything that you need for inside and outside your home. The staff of the store is horrible, no one knows how to do returns and give money back. The store manager doesn't even know how to make returns to customers. read more

Best Home Depot I've ever been to, and I've been to a LOT of HDs in multiple states. Employees are incredibly helpful and always available. And it's never been crowded when I've gone, though I've not yet been on a Saturday morning, so no promises there. read more

I'm not one to typically post a review, Buy I just had a great experience at Home Depot in the paint department, specifically. The two gentlemen working there were extremely helpful and even went out of their way to ask me if I needed any help as I was walking around looking at different items. They were helpful in telling me to go outside to look at my paint colors to compare in the sunlight and decide the one that I liked best opposed to the fluorescent lighting that they have. They then went over all the supplies that I would need to paint the room that I was talking to them about. I really appreciate this great customer service and them going out of their way to help me today. I'll definitely be back!! read more

This place has no customer service skills. When I first walked in gentleman named Moe asked me to wait while he finished whatever he was doing on the computer which is about five minutes. He then attempted to assist me and contacted Dawn in the tool department to bring up an item that I was picking up after placing an online order. 30 minutes later Dawn never brought up the product to customer service. When I walked to the tools department and spoke with Dawn she acknowledged that she was advised by Moe to bring the tools up. she did not have an explanation as to why she did not bring the item up to customer service. She then looked on the computer and told me they do not stock that item in store and it must be ordered online needless to say I wasted almost an hour between two customer service reps that had no idea how to actually help out a customer I am extremely disappointed and will never shop there again. Go Lowes!! read more

There's a lot of new competition in the area now, but when I need something, I'll go here first. Better people, better prices, and less of a crowd. read more

I had amazing customer service from Ian. I had a return that was not only past 90 days but also an online only product. He was patient and kind with my frustration. Thank you Ian!! read more