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    The Home Depot

    3.1 (35 reviews)
    Closed 6:00 am - 9:00 pm

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    A A.

    Kitchen & Bath Design Consultant Team Member Tony was excellent and after experiencing the service at many different Home Depots nationwide on different renovation projects, Tony was a welcome time travel to the days of true customer service. Our current project is the total house renovation of an older home with a great deal of historical and sentimental values, so not an easy project, and on a hot summer sunday - the idea of going shopping for granite kitchen countertops was not in my top ideals places to spend my sunday, but the product selection and the assistance of the design consultant, Tony, made this a good sunday. Tony was a no BS guy and he did not bother us until he realized that we could not make up our mind on product. He was clear on the plus and minuses of the products we were looking at, and not pushy but realistic - he reminded us of that unemotional and smart uncle that many people have who will educate us by simply asking us that simple question: So, why do you want to do that? While we were not planning on finalizing the granite countertop purchase until checking a couple of other local providers, Tony made it easy to get it done and we did. I don't think we have rated a home depot service 5 ever or at least in a very long time, but this experience merited it.

    Nice winter supplies!
    Christian W.

    Pretty good place to stop by and pick up some home improvement supplies. Not really much to say about it hah.

    Bill B.

    This locations always clean and well organized, The return area sign is to the left when you walk in and really small you could miss it. Every staff member I've ever encountered here is very helpful. Check out is always very fast even when the store door is crowded. The process returns very fast. Restrooms are above average cleanliness. Parking is plentiful, A lot attendant does an excellent job of keeping those huge baskets from running into your vehicle. It's impressive even in the snow in bad weather how neat the store is. Fast-moving seasonal items always near the front door even rock salt for your driveway when it's ice and snow outside.

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    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    You can't beat Home Depot for home improvement needs- friendly service, knowledgeable employees, great options.

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    Marc's Appliance Warehouse - Storefront

    Marc's Appliance Warehouse

    4.0(22 reviews)
    5.7 mi
    $$

    I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

    My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

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    Marc's Appliance Warehouse - Showroom

    Showroom

    Marc's Appliance Warehouse
    Marc's Appliance Warehouse

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    SK Lavery Appliance Company - The oven definitely looks better than my old cabinets and countertops!! LOL

    SK Lavery Appliance Company

    2.0(27 reviews)
    2.7 mi

    I purchased a top‑of‑the‑line Speed Queen dryer from SK Lavery--nearly a $2,000 appliance--and it…read morearrived defective from day one. The installer immediately noted the loud banging noise. The dryer also scorched an expensive comforter and now requires multiple cycles just to dry a normal load. I contacted SK Lavery several times and spoke with Tiffany. While she did schedule a service call (for a brand‑new machine), she made it clear that I was expected to deal with Speed Queen directly. SK Lavery delivered a defective product yet refused to take ownership or provide real support. This is not the SK Lavery I once trusted. They may sell high‑end appliances, but they do not stand behind them. Once they have your money, you're on your own. This situation could have been handled easily if SK Lavery had taken responsibility instead of shifting the burden onto the customer. Until they change course, I strongly recommend staying away--there are plenty of reputable high‑end appliance dealers who still value accountability and customer service.

    I visited the Old Saybrook location specifically looking for Viking appliances, only to find out…read morethey no longer carry them. I then inquired about Bosch appliances and was shown a few options. While taking a photo of a range to send to my husband, the sales manager abruptly knocked the phone out of my hand and told me photos were not allowed. I was completely shocked--especially after calmly explaining that I was simply sharing it with my spouse. The manager, who appeared to be older, was surprisingly aggressive and confrontational. I was left wondering how a company could justify employing someone who treats potential customers this way. I am currently shopping for a full suite of appliances--including a double oven, refrigerator, two dishwashers (for the main kitchen and butler's pantry), and a cooktop--so this could have been a significant sale. Frankly, I'm relieved this happened before making any purchases. I can only imagine how difficult it would be to deal with this store if any issues arose after a sale.

    Photos
    SK Lavery Appliance Company - We just purchased a new refrigerator and now Doggie Town!  16" DOGGIE DAWG DAY!

    We just purchased a new refrigerator and now Doggie Town! 16" DOGGIE DAWG DAY!

    SK Lavery Appliance Company - I love the double ovens and the covered baking elements.

    I love the double ovens and the covered baking elements.

    SK Lavery Appliance Company - Love the covered elements (Profile version) & the wifi remote access. It was easy to set up once I found the "tag".

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    Love the covered elements (Profile version) & the wifi remote access. It was easy to set up once I found the "tag".

    uBreakiFix

    uBreakiFix

    3.4(34 reviews)
    1.0 mi

    I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

    Called to get price on laptop repair and was quoted $300. When I went into the store they said…read more$550. The tech was rude and not helpful at all.

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    uBreakiFix
    uBreakiFix
    uBreakiFix

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    The Home Depot - gardening - Updated June 2026

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