The cashier today, 6/23/2026 in the Garden Department. Her name is Savana. I was having a bad day and her help, kindness and caring made my day better. In all my years I've never had this kind of care from a hardworking employee of any store. To The Home Depot for hiring this youn lady And definitely to Savana! read more

They're taking great care of the plants this year in the Garden Center at the north Home Depot. The employees are great (why don't they get an employee discount?). But look at pricing carefully. The large bold print is the bulk pricing and the small, difficult to read print is the individual price. The easy to see bulk price for a smallish arborvitae is $35, but the actual process is $45. read more

We have been spending more and more time in Carson City and I am starting to really like it out here. But we will not move out of Reno. Quality/Quantity - Easy in and out, just the way I like it. Needed to get just two items which were both in stock. One of which was a sprayer. Asked the employee what the difference was between the more expensive version rather than the less expensive one? Both of which were of HD brands. I tried the brand name one and did not like it. The employee did not really know the difference, so I just bought the more expensive one and assembled it in the parking lot, just in case I did not like it and could do a quick return. Wow, you can tell the difference! This will be a keeper. Atmosphere - Consistent. Service - Self service, so great. I am also a fan of your self service order/pick up lockers. Price - $80, low cost leader. I rarely check prices. Today I must have been in a really good mood because I bought the more expensive version. Owner Comments - Congrats on your success since 1978, now with 2335+ (since 2024) locations and growing. Ranked #5 (in 2020) on the Fortune 500. read more

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Dont ever order an appliance from this store. It takes forever to get it delivered. And then my washer didnt come with a drain hose so they took it all back. Now i have to wait gor a week to get it delivered and my washing just keeps piling up. They should've made sure that all the parts were there before they delivered it don't ever buy an appliance from these people your email does not work read more

This is the best Home Depot with amazing customer service. The Home Depot crew always go above and beyond to make sure all questions are answered. Thank you for making Home repairs easy and affordable. read more

This is one of the best Home Depot's I have ever visited. I was asked by multiple staff how they could help and greeted several times by others. There also seemed to be staff in every department who were helpful. I got everything I needed and a few more bonus items that I wanted. I'll definitely be back. read more

Customer service has gone down which makes me considering to source my needs from other retailers. Walked around 4 different associates that seemed more interested in only what they were doing which was not helping any customers at that time. There was a time when your associates put their phones down or stopped what they were doing to assist someone. The lumber department is the biggest area to improve and then the 6 associates at check out not one assisted me when I was shifting a heavy long board searching for bar codes to scan, complete disappointment. The lady in tools with the blue beanie was helpful and the only thing they have going for that store right now, Only reason they got a second star. read more

HOME DEPOT IS THE WORST third party vendors!!!!!! Flooring-Reno Flooring complete FRAUDSTERS and for plumbing Hoffman plumbing SOLD to a corporation that took their name and they are the ABSOLUTE WORST. Reno flooring shows up says sorry can't tear out carpet no idea if that stain is a biohazard call us when you pull out carpeting, plumbing they will reschedule over 3 times. WORST WORST WORST WORST SERVICE EVER . read more

This is a great Home Depot. Always well staffed with knowledgeable associates and a store manager who cares about the community, Years back the manager donated some spray paint to our local high school lacrosse program. Thank you again for doing that! Anyhow overall I would recommend this Home Depot as it's easy to get in and out of, right off of College Parkway, is always stocked well and has well trained employees throughout. One word of advice this Home Depot does not have a rental center and the closest HD that has one to this location is on Jack Valley road in South Carson City. read more

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About a month ago, Bill helped me with purchasing faucets, drains and a mailbox. This guy walked with me to each section and helped me pick out everything. He was so great! I have never had service like this before. Home depot has a gem of an employee! read more

I wanted to give a positive feedback to the Home Depot on Jacks Valley! Amanda in flooring is so Awesome! I am a very indecisive person and she helped us pick out the perfect flooring. She is patien, kind and very knowledgeable. I thought I wanted gray flooring, once I explained our house colors to her she suggested more of a brown. She was sooooo right the gray looked terrible and the brown was perfect! Thank you! If you need any help with flooring Talk to Amanda she is Amazing! Home Depot is lucky to have her as your employee!!!! Thank you Amanda! read more

I tried to buy a dishwasher from here. Disaster!! After no communication and no delivery as promised, I cancelled the order and went to Marty's Appliance. You should too. read more

Their 90 day return policy is false. I purchased thousands of dollars in tools from this home depot location for our new automotive shop on E. William street. We needed an extra 1/2" drive socket wrench for the shop and went through Home Depot since all of the shop tools are predominantly Milwaukee and we knew that if it was defective (which has happened before) that we could return it. Well the screws in the ratchet head were stripped and the first turn it all fell apart. Since we are busy we have not had an opportunity to return it in a month or two. Certainly within the time frame. Instead of ordering us a new wrench, they told us that they cannot help us and we had to go through Milwaukee even though I can certainly buy a new one from them. Horrible customer service and our store as well as myself personally will never go back to Home depot. Lowe's is an equal distance to our shop. We will shop there and will be canceling our home depot prox account. All over a $75 socket wrench. We will also be placing a formal complaint with corporate. Many thanks! read more

I received excellent customer service from John on Friday, 8-9-24. John wears a USMC boonie hat. He helped me to purchase a trimmer and some accessories. I will drive from Reno now to shop here. Thanks John for all the help! read more

College Avenue Home Depot Contractors Checkout, Tuesday, September 12th, 4 30 PM. The clerk could not find nylon mesh material, and checked online. The store did not seem to carry the product. She was polite and well polilshed. She is of high school age, and she even called someone for assistance. No answer. Since I could not find the nyon mesh I was looking for at the HD website, I assume she did the best research job she could. I bought some scrap lumber at 70% off. As the CEO of a local Internet Provider, we have a No Employee Poaching Policy. If not, I would have offered her a new job on the spot. read more

I do not recommend this Home Depot in Carson City on market Street in Nevada they never have anything they say they have the item but they can't find it. This is not the first time that this has happened. It happens all the time it seems like at this Home Depot Can't keep track of anything I had someone drop off an item that I ordered online. I gave the right item number online when I placed the order they sent me a completely different one and I called Home Depot customer service they got in contact with the store on market Street and they have three online and they also checked on the computer at store they had three in the store. They can't find them when are they going to get things right at Home Depot on market Street? read more

Ordered over $3500 worth of fencing materials. Received a flow of emails stating the status of this order. All dates of when it or partial parts, would be ready kept changing. On day it was all to be ready, the store said it hadn't been received. The contractor showed them copies of email confirmation, employees said the computer shows nothing, finally get a store manager to look and double check for at least what the email said was there and they find the Complete Order, even thought email and their computer showed differning information. Today Husband returns one of the items and is told they can't give a refund for this fence post, "Because he never picked the order up" Our records show that this order (more than $3500) has not yet been picked up". Even then he has the paperwork of the pick up and bill in his hand. Unbelievable! Finally did get a refund on an extra part - it took some convincing, but now we have no confidence, either does the contractor now, in Home Depot! What has happened to this company? Where is common sense? The employees are nice, but it is like the left hand doesn't know what the right hand is doing! No communication between orders and the store, at least not at this store in north Carson City. They need to be embarrassed, and fix this at the root. On line orders beware and use at your own risk. read more

I truly hate to leave a review in this manner but it's my job to be open and honest.. Came to Home Depot last week to get some paint. I found a beautiful dark brown color I was interested in getting. I brought the paint card up to Mike and asked if he can get it for me. He was very rude and standoffish. Hardly said a word to me and went to grab the paint. I said thank you, he ignored me. I took the paint and left l. That was that. I get home, go to use the paint and it's an ugly pink, not brown. I was supper bummed about it as I don't even live in the same town as Home Depot so I knew it would be a long drive to return the paint. I checked Home Depots paint return policy, it shows that I may return it so I get in the car and head over. Upon arriving I go to customer service who was unable to help me and instead sent me directly to the paint section. I go over there, I explain the situation and I'm told only a manager can approve the return because they normally don't do paint returns (odd since it's literally in their policy) but I said okay and ask for the manager. The associate informed me he was in a meeting for the next two hours but when he comes out, I can speak to the manager Morgan. I spend two hours walking around the store, going next door, and hanging out in the car to pass time. Two hours finally pass and I head back to the paint counter. As I'm walking up I see Mike, the man who originally sold me the paint. I walk up and they tell me although Mike isn't the manager, he can still help me. Okayyyyy? So I start very nicely explaining the situation to Mike. Told him Home Depot gave me the wrong color and I'm pretty dissapounted but I'd just like to exchange it and get another color real quick. Mike has that same attitude the first time I came in a week ago! He starts huffing and puffing. Acting like this is just the world's biggest burden to him. He starts to argue with me saying it's the right color. I show him my photos and he continued with the argument. He then eventually said, no he would not exchange it for me or return it for store credit. I wasn't satisfied with this answer as I didn't feel like it was my fault. So I asked "Why?" "Why won't you return it?" ... I wanted a clear reason as I felt like it was only because he didn't feel like it. Well Mike didn't like that I questioned him so he started YELLING at me! A grown man, in his 50s, twice my size, got in my face while I'm there alone with my 4 year old child. I asked him why he was being rude to me and that aggravated him anymore. I started to tear up out of frustration and he laughed in my face. He continued talking down to me, yelling at me, cussing at me, putting his hand in my face, rolling his eyes and much more. Because I asked him for a different paint color! The entire Home Depot was turned into an aggressive scene in front of my child. Eventually he walked away calling me disgusting names and an actual manager came to my rescue Patrick, the manager on duty was soooo sweet to me. He came to my comfort as I was crying and shaking. I calmed down enough to tell him what happened and show him the paint, to which he immediately refunded me in no more than 3 minutes. It sounds like Mike is a bad apple who consistently has issues with customers and within the store. He has an attitude with every one, every day. He is unstable and aggressive and shouldn't be working around so many people. read more

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Reno Flooring and Home Depot have been a complete disappointment. Our flooring was installed just after 1 year when issues arose. Home Depot initially agreed to replace it under warranty due to improper installation. Their flooring installation company, Reno Flooring - changed their story--first blaming improper installation, then claiming water or sun damage. Multiple flooring professionals confirmed it was installed incorrectly, and NOT due to environmental factors. Despite this, Home Depot has now refused to honor the warranty. Reno Flooring even lifted parts of our floor and taped it down with blue painter's tape, leaving us stuck with a big mess. We started this process while the floor was under warranty, but delays from Home Depot and Reno Flooring pushed us past the two-year mark--conveniently allowing them to deny coverage. Home Depot also told us they had the product for replacement, only to later claim they didn't. Now we're left with no resolution and no accountability. Avoid Home Depot (Sandra is the flooring representative) and Reno Flooring unless you want a costly headache! read more

Your employee , Tim Timm is so very helpful & I've been shopping at this store for many years! I've been there many many times where I've seen employees standing around chatting with other employees or just doing nothing ---while I'm having a hard time finding things-- But Tim will go out of his way to help me always! Another employee, Bill has always asked if I need anything! I hate when neither of them are there because I'm ignored by the rest! Better hold on to them or I will shop elsewhere! So for customer service I love shopping here. Now if pics matched product & inventory done correctly your store would be perfect!! Need better customer service though from others besides ones I mentioned above! read more

DO NOT up for the HD account!!! You would believe that it would make life easier. You purchase something, goes on the account, billing once a month... right?? No... 10x's longer to check out, they have to call the primary account person, even though your name is ON THE ACCOUNT!!! then they don't charge the account but ask the primary account holder to pay over the phone with a card even though one is already on file.... DONT DO IT! read more

So my husband and I recently started going here when we moved here in December. It has been a bad experience since. When he first got his credit card with home depot there was problems getting it and using it. The manager was nice enough to call corporate but nothing was really resolved till we figured it out. We once ordered a 1000$ item to be dropped off and it arrived at our house broken. Then yesterday we ordered a bunch of stuff online from that store because it said they had the inventory just to find out the manager at the store said she had no idea where her products were!! She also said she would call another location and call us back but she never did. This place is a joke and we won't be back. Try south Carson Home Depot or Lowe's. read more

As most ppl these days, we are turning to home improvement with Covid19. Today went into the Home Depot and was unable to find my item. Jeremy in the paint department went far out of his way, almost other side of store to help me find the item needed to finish my product. Thank you Jeremy for all your help. Hard to find good help in these trying times A special thanks to all the employees of this Home Depot, especially Susie. With the resurrection of our back yard, we have purchased over 16 new outlets of 110v, 6 water outlets, mode lighting and direct, topsoil, grass, 7 yards DG, 60 plants, a variety of fruit trees, trees, paint, fencing, patio furniture. The yard now looks like a very nice park- thank you Home Depot! read more

Unfortunately 1 star is as low as this goes. Ordered a tub for a bathroom remodel on April 27th. Received several emails confirming the order and the Tuesday May 3rd delivery date with a lovely 6am-8pm delivery window. Took an unpaid day off work to be available and woke up at 5:30am just in case to sit and wait. Received an email at 8:23am saying the order was out for delivery and that I would receive a call 30 minutes prior to arrival. 7 minutes later at 8:30am I received an email stating that my order couldn't be delivered and that I should call to reschedule. Now there are two possible stores this could have come from. One is 23 minutes from my house with no traffic, and the other is 30 minutes from my house with no traffic. Ignoring the fact that this would have to be the fastest delivery driver in the history of deliveries, I have Ring video cameras outside my house showing that not only was nothing attempted to be delivered, no truck even drove through the neighborhood. Speak with a Manager who I assume might like to help in SOME way, only to find out that they cancelled the order (for reasons they don't even know themselves) and that he will "figure it out" and call me back. I had to fight just to stay on the phone because unfortunately the past has taught me that if I get off that phone, I won't receive a call back. After 36 minutes on the phone, I'm being told that the tub should (hopefully) be delivered today, with a contractor set to remodel this bathroom this week. I've been loyal to Home Depot for years and they've always taken care of me with my military discount, but this experience makes me want to use Lowes instead. read more

The Home Depot - Hardware Stores Near Me - Carson City, Nevada

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We went into Home Depot to buy French doors for our house. Jay in the door department was extremely kind and knowledgeable. He helped us measure what doors we liked, looked at custom measurement options, and gave some tips on installation. He was very courteous and answered every question we had. Thank you, Jay! read more

We live in Rural Bishop, Ca. We were in need of a new shower/bath combo kit. The first HD we called in Carson, wasn't helpful & he was acting like we were bothering him with questions. So we decided to call the N. Carson store. The sweetest most helpful mam named Bob answered. He was so incredibly helpful & patient with us. We were so happy that we drove up the same day so we could meet him. I wanted to hug him! There was a super helpful young man as well. I'm sad I forgot his name. Then check was a great experience. A beautiful young woman named Sarah helped us. She was personable & I appreciated all her help. EVERYONE was great. We are so thankful that we left with what we were in need of. Thank you North Carson Home Depot staff! Bob is actually retired but works 2 days a week. That man deserves a huge bonus. Please tell him we are so happy we met him. Blessings to you all. read more

DO NOT BUY CARPET HERE! If I could give no stars I would. Carpet was installed. Joints looked terrible. We were told they would look better in time. NO if they look bad now they will get worse. Under warranty they replaced 90 yards. Everything but the bedrooms. Now the three joints to the bedrooms look terrible. We spent over 5000$ for this. I am truly appalled at Home Depot's work. If you can't do the job then don't sell the product. Then I was told it will be a different die lot. It looks like a different color. We will never purchase anything from Home Depot again. read more

The Home Depot - This is the joint into the bedroom - Hardware Stores Near Me - Carson City, Nevada

A guy that new electrical was helping me with lighting. Suddenly he said he had to check out. If he was off duty ok fine but maybe ask for someone else to come help me. He just ditched me. Very unprofessional. read more

Why do I even bother spending the time to get in my car and drive to The Home Depot? Because I'm trying to support a local store and my neighbors who work there. But when I get there, the employees act like they don't care. It's like they want me to shop Amazon. I recently went to The Home Depot to by some friction tape. Yeah, a special trip just to pick up a $3 roll of tape. I found the location in aisle 7 where the phone app indicated I could find the tape. None was in the rack. Maybe they ran out? I looked for the spot where the tape should be. No such spot. No label. No price. Nothing to indicate that friction tape was ever there. So I went to the service counter where the clerk told me I could find the tape on aisle 7. She said her records indicated that there were two rolls still there. I should go look. After explaining that there were none there and that there was no evidence that there was ever any there (no empty slot, no label, nothing), she just said oh well, maybe it was misplaced or stolen. Dismissed. If the manager of the store cares about his or her customers, he or she needs to get a better handle on product displays, inventory control, and customer service. Amazon Prime is just waiting to put you out of business and I'm about halfway ready to help them do it. read more

In 2021 we bought a Frigidaire 16.5 cubic ft. for our garage. We purchased a warranty through HOME DEPOT along with it. About a month ago it died and by the time I realized it, all my meat and food was defrosted. It was during the time my husband had passed away so more stress was not needed. I lost about $300-$400 in food . I contacted the toll free number on the warranty and it turned out to be ALLSTATE appliance warranty. I could not understand the person I got because they spoke hardly any English. They got frustrated with me asking to repeat and finally hung up on me. I drove to the store where the new manager placed the call for me and finally someone called me back. Repairman finally came out and said compressor was gone and they would replace the whole freezer. I waited a week and the exact same freezer model was delivered, set up and the old one hauled away. I then found out the warranty left from the old freezer ( 2 years were left on that warranty until November 2026) was no longer good on this new one they delivered. I must say, I do not think this is right. I paid for a 5 year warranty on this freezer. They would not honor the last two years left and add it to the replacement freezer. I am never buying another appliance from HOME DEPOT, nor will I ever again purchase another warranty on an appliance. I might be 80 years old, but fool me once, shame on you, fool me twice, shame on me. In closing, I am so mad at ALLSTATE, I am switching auto insurance in January because of their lousy labor intensive way they make you jump through hoops to get them to honor their warranty through HOME DEPOT. They do not deserve my money either. read more

I haven't been in the store in a while usually go to Lowe's Lowes didn't have what we needed so we went to the north Home Depot in town the staff was so helpful couldn't do enough for us very polite it was the best experience we've had since Covid started They also had what we needed young mAn working in the paint department was wonderful read more

I have been in several Home Depot's and have shown my veterans card and have gotten a military discount. When I went into this Home Depot and told the cashier I was a veteran and showed my veteran card I was told we don't do that anymore he said we take it off the internet I ask him you disrespect my va card and take it off the internet? You need to fill out a form. I told him you just lost a long time customer he didn't care. I then ask for someone to help me load a 4x8 piece of plywood which he didn't do. I went out side to the loading area where was clearly posted no parking so I couldn't even pull my truck into the loading zone to load the plywood. Disgraceful. Even if I need to pay more I will rather than return to Home Depot read more

The perennial question for many I'm sure is Home Depot vs. Lowe's. It's like Ford vs. Chevy... Pepsi vs. Coke... Century vs. Regal... iPhone vs. Android, etc. Both have their following and I'll admit I tend to lean towards Lowe's for some odd reason. For one, the last four places I've lived (Colorado Springs, Henderson, NV, Sacramento and Carson City) the Lowe's were physically closer to me - what are the odds of that? For another reason that's real but I can't put a finger on *why* is the layout of Lowe's stores feel more familiar to me for some reason. I can find things faster. I have no idea why, but it's true!? I mean, both stores have aisle after aisle of shelves stocked floor to ceiling... both stores seem to have their aisles equally well marked with appropriate signage, etc - but there are subtle differences to where things are located and for whatever reason, it *feels* like the things in Lowe's are where *I* would put them, and Home Depot feels like I'm cooking in someone else's kitchen. Anyway, this review is NOT about Lowe's but I had a reason to start off with the discussion above even though you might think it's pretty random. I like this Home Depot. I like it even though I tend to lean towards Lowe's and even though the Lowe's in town is more convenient for me. I like this Home Depot even though I still feel like I'm cooking in someone else's kitchen. I haven't quite put a finger on "why"... but I'm guessing it's the staffing and/or management of the local stores. The staff seems a little friendlier... a little more knowledgeable... a little more competent... the differences are subtle, but keep it up - you're winning me over. read more

This visit was around Nov. 9th. I have had the WORST experience with all of this!! After buying ALL new appliances (fridge, washer, dryer, microwave, convectional oven, & dishwasher), for a house I bought to move into, delivery day came, & the installation was not done according to the way Home Depot explained. Oh such as INSTALLING them, instead the oven was left in my living room, & I was informed that my fridge nor dishwasher would fit! I took the measurements twice and when purchasing I made sure they would fit. I explained to the delivery guys that if you lowered each unit to almost the lowest point that they'll fit.... They told me "NO, you need to shave a quarter inch off your cabinets" & left the units in the middle of the kitchen. I paid someone else to install my appliances and then went along with packing & finishing my move into my house.... Fast forward to the day before yesterday, try to use my dishwasher for the first time, & it doesn't work!!! No water is getting to the unit to wash the dishes. I call Home Depot to get a working, new dish washer, but it had been more than 48 hours since installation, & now must go thru the warranty department with Maytag. I get a hold of them this morning and they can't get anyone out here until Dec. 11!! I am disabled, nearly all of my dishes are dirty and I have to wait a week & a half for someone to come look at it..... what then wait another week for another new one to be delivered??? Boy, I guess I should have taken my business to Lowe's!! read more

Drove 40 minutes to this Home Depot to see a tub they had in stock on the floor. Turns out it was on end in a "crate." A crate essentially being some wood framing banded together. After peaking at the tub and distastefully discussing the depth, the manager herself said it was not possible to open the tub so we could check it out for fit and imperfections (that's a common complaint). We contemplated purchasing, opening in front of the store, then returning if needed. Seriously Home Depot?!? You don't have the means to rewrap something? Lame. We will order it from Lowe's, where it is actually cheaper, then we will test it and return it if needed. Lowe's has already said that is perfectly fine. Superior customer service will always win. read more

Customer service is on point in Carson City! I recently ordered vinyl fencing to be picked up there as it's the only store in the region. Due to an inventory issue with the system, we drove down about 90 minutes to discover the whole order could not be fulfilled. The team jumped into action immediately. I swear every service desk person was on the hunt for the missing posts and panels. They had a great sense of humor, were apologetic, and worked as quickly as possible. The real star, however, is the Assistant Manager, Ivan. Here it is 9:30pm on a Sunday and he just left after delivering the missing pieces. They knew we drove a long way with 2 trucks and wanted to accommodate. Can't say enough good things about the team down there. read more

These huge box stores are at once comforting and terrifying. Pretty much you can walk in thinking you're going to buy a few purple pansies and an hour later, you're lugging a ladder, giant pots, a hammer and yard tools in a giant cart. WTF. You'll never know if you will get staff who studiously may ignore you accidentally on purpose or very helpful folks who will go out of their way to saw a PVC pipe into two for you. They also have a very good return policy - I've had to return my share of items once I got home, unpacked the car and looked at what I bought and thought, "Dear God, what I have done?" read more

I gotta say, this particular Home Depot is, in my opinion, the best of the bunch, at least in the Carson City/Reno area. The people are uber-friendly, and the store is "eat off the floor clean". The bathrooms are spotless as well (because even slobs want to use clean bathrooms!). It's almost like one of the prerequisites for hiring is a sense of humor, and a genuine friendliness (not to mention a knowledge of the products in the department you are working). The store is always well-stocked and they seem to keep upgrading their stock. If a brand comes up with new innovative products, Home Depot gets on board and offers it for sale. I like that. I'm always looking for out-of-the-ordinary tools for my shop. You know, it's a guy show-off thing... So, all in all, this Home Depot is OUR depot for everything WE need for OUR home. read more

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I shop at this Home Depot fairly often as they have a fairly comprehensive selection of home improvement and repair items in stock. I've gotten, plants, concrete, light bulbs, lumber, tools, moldings etc. from here and I've been rarely disappointed with the items I've purchased. I generally do not ask for assistance from the employees except to help find a item on the shelves, so I can't comment much on their expertise in home repairs and such. But I was impressed that after not finding an air filter where it was suppose to be, listed as, in-stock, employee quickly started going through their on shelf inventory looking for the missing filters. He never did find them, while I was there, but he made a genuine effort to find them and this has been to date my only "issue" with the store not having what they should have had in stock, out of numerous previous visits I've made. The only "meh" issues I have with the store is that they have no tool rental section (have to go to south Carson or Reno for that) and their hardware section. While their selection of nuts and bolts is good, I seemingly have been needing replacement hardware that is hit or miss if they have the same thread pitch and length that I need. (Mostly automotive needs, so not going to hold it against a home improvement store rating star wise, but would like to see the section grow just a little) read more

The new self serve be your own cashier system It's so bad If I want to be a employee of Home Depot I would apply There making us do the work no discounts And they're going to eventually I'm sure you get rid of employees so what's next to the back and unload the trucks ripping thought of this now thinking of customer service terrible terrible read more