I have frequented this location for a decade and a half, much prior to the expansion. I have never…read morefelt compelled to write a review about a local store, but I do now and love these guys. I was looking for bulk 1/4' fender washers and did my best in the hardware bins, I heard a bunch of thank you's from another customer waking by and was immediately greeted by a worker who showed me how the hardware bins work and how to locate boxes and bulk items. Also a good place for camping gear!

Try to stop me from checking out a hardware store. Truly, you better not…read more I had some time to kill, so I dropped in and looked at every aisle. It's a cute store, lots of the typical items you'll see (I like), and even a good amount of decor (great for a small town), and even snacks and frozen pies. Now, the selection is not mighty, as they are pressed for space. Prices are not great, at least 30% higher than I find at my local shops. Service is as friendly as can be. It's all good.

Friendly, knowledgeable, prompt help, everytime I come here. They have a large selection of…read morehardware and more.

I went to Home Depot and Ace and they didn't know how to fix my issue. I spoke to a salesman for 15…read moreseconds and he had the solution and was very knowledgeable.

Great help with a creative project; adding PVC pipe to the legs of a table to make it higher.read more

Love it till you don't! Bought a Stihl chainsaw there and couldn't get it started a few weeks later…read morewhen I finally needed it. Took it back for some help to fix it. First associate tried 50-70 pulls without any luck, and then called another guy to help. He finally got it started after 30-40 pulls. Turned it off, and told me it was perfect so they were done. I own four other Stihl gas tools and use them frequently, so was of course surprised by his response and couldn't believe he was serious. Told him so and when he didn't offer any other solution threw in a "you must be ........ing crazy" and got told to leave. Luckily, I called Stihl west coast headquarters and they arranged a warranty service at another company. They sent it to repair and ended up only being flooded. So kind of my fault in part for reading the owners manual which states to pump the primer 10 times, which surprised me to begin with, but showed differently by the repair shop. Case closed, but certainly should have been handled better by this Ace Hardware. Was told they are all independently owned so won't hold it against all the other Ace Hardware stores I use and love. Never shopping here again though. End of report.

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

As someone who lives locally I despise going to this store. Since the new owners took over you…read morecan't rent equipment here, they lack a lot of items and just have a ton of Knick- knacks, the customer service is terrible- the staff is a bunch of young incompetent kids, and the manager Shara is so rude, disrespectful, unwelcoming and unprofessional. I'm surprised she hasn't gotten fired for her bad attitude. Trying to do a return, find something they don't have or any issues you basically have she turns on you. I've seen her yell at staff and I literally dread going in there. MoMo is the only one I like dealing with. They also send me coupons in the mail and every time I try to use them they either say it doesn't apply or they don't have the item and won't offer a replacement of similar value. Why send coupons then?! Their prices are also very high. I also don't trust them to mix my paint as I've had them mess up before on it and then won't let me return it even when it's not open. Would not recommend Benjamin Moore. It has not been able to cover existing paint even after multiple coats of primer. Do yourself and favor and go to Sherwin Williams in Truckee and Ace in Incline.

I have been to this location a few times a year since I have been in Nevada (2014). This is the…read moreplace you go to when you need inexpensive tools or random gadgets. Sure, they are not known for top-notch quality, but for many things when the item will be used only sparingly, or for things like scissors or tape measures that really can't fail, this is the place to go. I would not recommend them for anything electronic, electric or expensive though, like generators, drills, reciprocating saws, pneumatic tools, engine cranes, etc. In the past, I have bought things like microfiber clothes for cleaning, inexpensive12-volt battery/alternator testers, gloves, padlocks, scissors, tape measures, magnetic flashlights, wire brushes, carabiners, hitch pins, super glue, power strips, and batteries (both regular and specialty electronic types, like for key fobs or tire pressure gauges). I've never been disappointed. The store has always been clean, brightly lit, well organized, and with plenty of employees on hand to help you. The one time I had a return, they even exchanged it for me without my receipt. Other times, when I had a coupon, which they always do in their emails and flyers, and it wouldn't scan from my phone, the cashier had one on hand to scan instead. So they are very customer-service oriented. Parking has always been easy in the plaza's large parking lot, and they are on the main drag (N. Carson St.), so access is easy. They also expanded their hours a few years ago, to 8 PM Monday-Saturday (and to 6 PM Sundays), when they used to close at 6 PM I think.

Bought a weed sprayer. Because it has chemicals it needs to be returned online…read more Didn't have much luck with that. Called the number. They sent me online. Went online and it sent me to another phone number. Called that number and it hung up on me. Called it back and it was busy. Too much work. Just won't buy stuff I can't return at the store.

The cashier today, 6/23/2026 in the Garden Department. Her name is Savana. I was having a bad day…read moreand her help, kindness and caring made my day better. In all my years I've never had this kind of care from a hardworking employee of any store. To The Home Depot for hiring this youn lady And definitely to Savana!

They're taking great care of the plants this year in the Garden Center at the north Home Depot…read more The employees are great (why don't they get an employee discount?). But look at pricing carefully. The large bold print is the bulk pricing and the small, difficult to read print is the individual price. The easy to see bulk price for a smallish arborvitae is $35, but the actual process is $45.

We drove to this Lowe's from Bridgeport, CA for a basic new dryer. 5 stars for the appliance…read moredepartment. Cassie was extremely helpful, efficient and friendly. We knew what we wanted and had a few questions, which she easily answered. Once we told her we wanted to buy it she went straight to the back and got it for us along with the proper electrical plug we needed. She brought it out front to our truck and had a young man meet her out there to load it in the bed of the truck. So very easy. We brought it home and unpacked it from the box and it was in perfect condition and is running as I post this review. 3 stars for plumbing and electrical. We had a propane dryer prior to this but chose to put in electric. We had to do some work to the electrical box and wiring so we needed some conduit and supplies. It was difficult to find someone who knew about those departments. It took us twice as long to find what we needed than to buy a large appliance and get it loaded. 1 star for check out. It is ridiculous that we have to work at checking ourselves out and giving Lowe's are hard earned money while someone gets paid to stand their and watch us work. Not a fan.

I am no longer a customer of yours. You folks stink!…read more Earlier today, I was sent from one end of the store to the other, TWICE, after asking FIVE of your supposed sales associates about the whereabouts of sheets of sandpaper. As a disabled senior, this was already enough for me to end our relationship after twelve years of loyal patronage. But then the situation got even worse. The cashier at an otherwise empty checkout station ignored me for ten minutes while he tried to locate a Lowe's employee on a walkie talkie. Turns out, after waiting for fifteen minutes, the employee he was looking for was not even on the job today. I am all for hiring seniors, but this guy should be doing nothing more than drooling and playing cards at an assisted living facility. Enough is enough. I will be going to ACE or Home Depot from now on.

Great selection and price, she was very friendly and helped me with my selection in pods and salt…read morenic juices. I am from SF and we know how dumb that state treats us with vape sales.

Great customer service from saga and thanks for the help with looking for the right product for my…read moredevice! I appreciate your value and knowledge! Thanks so much!