This store is a lot bigger on the inside than it appears on the outside. I was shocked at how large the store is. Not to mention the variety of items sold. This is my new favorite Furniture store. Brian was very helpful. We have purchased several items from here in the last few months. Not, to mention that they offer free delivery. The delivery guys are awesome. We received a call each time the delivery was on its way. They arrived and were polite and kind. In some cases, they had to put the furniture together. These guys were amazing. Brian is very kind and knowledgeable. We are still looking for an electric Fireplace. He always lets us know when they are getting stock in. We also informed his boss that we appreciate that he is not a hard sell. If you have some furniture needs you have to check this place out. Not to mention, they have a ton of art with many local artists as well as others such as Bev Doolittle, Thomas Kinkade, and local past and present Nevada artists. The prices were reasonable. I found a lot of other items here like crystal, candle holders, candy dishes, etc. All of these things would be great for wedding gifts. There is so much to see inside this store. Thank you Brian for all your help. read more

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I have not made a purchase yet, but I was very pleasantly surprised. From the outside, I thought this was a small rinky-dink place but once you step inside you see it is huge. The sales person Ann was very helpful and pleasant and didn't hound us. If I do make a purchase, I definitely will keep them at the top of my list. read more

Ann G was an. Excellent sales woman, friendly and knows about the merch. We bought a great power recliner and a new SF bed. We laid on several beds and could tell one felt perfect. Ann was helpful and was sure we got sale prices. Plenty selections in both categories. Ann made our shopping pleasant and easy read more

I had went to several stores looking for a recliner and when I got to J and M I was pretty well versed on what I really wanted. Brian was very helpful and polite and left me just enough alone to make me really happy with the no pressure sales pitch. He was available to answer my questions or show me where more recliners were in the store. I chose a small power recliner, brian wrote me up and said it would be 2-4 weeks to get my color requested. I got a call from Brian 7 days later and Brian informed me the chair was in. Wow! John from delivery called the next day to confirm the 2 hour window for the following day. Alex showed up with his teammate right at 1pm and got me all set up. Love the power recliner and loved the service and pricing at J and M. Lots of times, folks just want to look,sometimes they buy. read more

We needed dressers and nightstands and couldn't find anything in Reno. We bought our first bedroom set at JM Furniture in Carson City in 1986, so took the quick trip to shop. We found everything we needed quickly with Jeff's help (whom we shopped with back then) and it was delivered for free to our new place in west Reno two days later by two very friendly, competent employees. As we visited, we discovered another universal connection: DOGS! As ALL THINGS PETS pro, I've found that no matter the situation I'm in, somehow, somewhere, we all connect through pets. Jeff and I started talking about his geriatric granddog and his son, Nash. So, if you are looking for a great variety of furniture, accents, and decor and maybe a little hometown chitchat, jump on I-580/395 south and visit one of Nevada's historical treasures, JM Furniture in Carson City. read more

Haven't made it in the store yet but just had a great conversation with Brian. He helped considerably in my decision process of getting a new couch within my budget. I'm excited to get out there and see what you have! Thank you! read more

My review is for this JM Furniture on North Carson. Gayle and I had just bought a house in the Genoa Area, but had not yet moved everything up from our Pleasant Hill California house. Gayle's Mom lives a 10-minute walk away, so we had access to a spare bedroom and a fully stocked kitchen. However, we wanted the option to sleep in our own house, beyond an air mattress and a sleeping bag. So, we went looking for a sofa bed that would address our immediate issue and provide a guest room option in the future. We found what we were looking for at JM Furniture. Their North Carson facility is large, or should I say long and narrow (like a shot gun), and on 2 levels. The number of sofa bed options wasn't huge, but the model we purchased was of good quality and appearance, was nicely priced, and included free delivery. And having slept on it more than a few times, it was surprisingly very comfortable. I'm happily sitting on it in my "office" right now as I write this review. read more

JM Furniture is great, so my wife and I have continued to purchase our furniture there! I worked with Jeff who is very friendly and knowledgeable (great guy!) and helped me to find a better couch with a better price tag than what I originally had in mind. On top of that.... FREE DELIVERY! I just received my couch and coffee table and couldn't be happier! Thank you Jeff/JM Furniture (and it was nice meeting Brian as well)!! read more

I have looked around for a dresser for a price I had in mind. I wanted certain features ND looked everywhere. Found it here. Service excellent. Delivery also. Will go here again read more

The best furniture store! I recently bought new furniture for my family room in SLT which was seamless. Great staff from Tami, warehouse staff, and delivery guys. So customer oriented! Thank you again. read more

Their furniture is made out of real wood and made well. Very friendly staff and helpful.

Good product, good price, local and free delivery. No high pressure sales. This is why I have purchase from them many times in the past 25 plus years. Highly recommended read more

I found a fabulous original painting from Jeff at JM Furniture, and Jeff was kind enough to allow me to make several payments for the piece! He knows his fine art--and this was a piece by a Nevada artist. He explained the art, the artist and was knowledgeable about many artists of Nevada. I'd highly recommend the store. Great service and terrific communication as well. read more

I had the opportunity to.purchase a picture from Jeff and have been extremely please. He is professional, timely, kind and knowledgeable. He shipped the picture right away and the packaging was more than I expected. Please consider purchasing from this man. I will again! read more

My wife and I decided it was time for a king size bed and we have always had great success at JM furniture. Janet helped us out and was very patient showing us all our options. We came back a week later after deciding on a complete bedroom set. Again, Janet really helped us out, she assisted us with the bedroom set and a new mattress. She gave us a great deal and the whole process went extremely smooth. I highly recommend this store, great products and customer service. Thank you! read more

Excellent service! Ann was great. No one was pushy to sell us anything but was quick to assistant when we did have questions. Found us what we needed and we were out the door in minutes and they loaded everything up in the truck for us! Great selection and even better prices. read more

We needed 3 sofa beds. We called around for pricing - looking for a specific Asley model. We found it at the Ashley store and at JM Furniture. Here's were it got interesting. JM Furniture had a significantly better price. They also had a faster delivery. They also new the product better! Really? Yep, they did. Trent was our salesman and he certainly gets to share the 5 star review! They delivered on time - and did a spectacular job of delivery - thank you. UPDATE: We had a problem with the seam on one of the sofas and they were super easy to work with. They had a service tech on site in a days time and fixed it perfectly - at no charge. Note: we had at least 8 conversations with personnel at this company and all were happy pleasant people - indicative of a well run company. Many thanks to Steve, Tammy (SP?), and Trent for making the whole process pleasant and easy! read more

What wonderful customer service! Ann was a great sales person, Shawn did a great job as a manager and Steve was the awesome repair man! Can't Thank you enough! My Mother's chair works wonderful now! read more

THE WORST ! Makes me wonder how this owner Jeff can stay in business. I went there a second time giving it a second try. The first time this guy told me he's the manager there, and "Times up let's go " meaning get out. It just turned 5:00. Really ? He was very rude. I went back again 2nd time 4 mo. Later I was told from a very nice lady working there in the south JM store, that same guy 4mo. Ago got fired. So my wife and I went back to the north store where they had the couch we liked. Walking into the north store a man walked up quickly to us and said Sternly with an attitude " better late the never" I ignored it. We finished our look at the couch we liked then left. I realized I left my cell phone inside the store. They were closed Andi asked this man that I need Togo back in real quick to get my cell phone. He was very sharp and gave a heavy sigh. He failed my cell then said is that your number I said yes. He got pissed all of a sudden. Saying "well it's not ringing you can go in the south store in the morning which is only mile 1/2 down the road. Telling me " you done" let's go ! I asked him your that same guy? He said yes I'm Jeff the owner! Forcefully pulling his hand away after I was trying to shake it. He said " leave and don't come back ! " This guy Jeff the owner has serious issues! I don't see how someone like this could Possibly own a company. Please do not shop there . If you do beware of this guy. read more

Service was Great, and easy to shop Thanks to Stephanie! My items were delivered by Brian and Gerson. They went out of their way and Beyond to provide Exceptional Service! I Highly recommend JM Furniture and their Team! read more

What a great store...I really enjoyed browsing through all the selections and enjoyed the staging of suites and all the artwork. It was a safe and comfortable environment with a large variety of product. If you're in need of a new look during this time when we are home more often than not, this is your go-to place. Don't have a truck? No problem...free and efficient delivery from the team. I'll be back. read more

Bought a dresser for my bedroom. Staff was great and delivery was free. My second experience with them. read more

No one in this store bothered to great me as I wandered aimlessly among rows and rows of furniture for 20 minutes. So I left. Although there is *plenty* of department store-like furniture sets a la Rooms-To-Go, I don't know that I would ever buy any of the non-contemporary pieces. Most of it looked like it would fit very well in my mother or grandmother's home. Quite nicely, really. read more

We just bought our second sofa from JM Furniture. We've always found the best deals there--even after looking at numerous places in Carson and Reno. Sales staff are always courteous and helpful. Special thanks to David and Ernesto who delivered it to us this time. Very quick, professional, and helpful! read more

Ann helped us find really nice (in stock) items at a very reasonable price. Our items arrived quickly and in perfect condition on the scheduled date of delivery. The delivery team (Brian and Gerson) was extremely professional, and took extra care not to damage anything in our home. All in all a very good experience with absolutely no complaints. We would highly recommended JM Furniture (3333 N. Carson Street). read more

Stephanie was very helpful in helping my wife and I find the best couch for our new home. This J&M location has a good selection to choose from. Also David and Ernesto were very respectful and polite when delivering our couch. read more

Service was great and the delivery guys were on time, professional and friendly. We custom ordered two recliners with the fabric we chose in the store. Jeff took a lot of time to show us several recliner options. We opted for a Made In America recliner, Best furniture company makes the recliners. Much higher quality than our prior recliner chairs. Had our parents over for dinner, they loved them so much they wanted two as well. Called Jeff up and ordered two more. Thank you, very nice locally opened business with great employees to assist with all of your options and choices. Rick C. read more

Not only did we get a great deal on a new couch for our new home but we also got excellent service! The real kicker was the free delivery and we live in South Lake Tahoe. The delivery was amazing. David and Ernesto we're friendly and efficient. We have a tight door way with a tight turn and it was no problem for the dynamic duo. Also they were kind enough to call me 30 minutes ahead of arriving at our home to give me time to get home from work to let them in. I would highly recommend him furniture and i will be back to buy more! read more

Update: JM was very responsive to my request for a full refund after canceling our order. They we able to credit my account in a couple days. Thank You for at least handling the refund in a timely manner. read more

After scouring Reno and Carson city for furniture we always return to JM, the quality of the furniture matches the pricing, you get what you pay for. We have purchased our dining table, mattress, love seat and couch, coffee table and a tv console from JM over the years. When we go and look for our new sofa bed we will be going back to them and skip the searching in Reno. All of their sales associates are friendly, knowledgeable and patient. Tammy who works in the South Carson store is our go to sales person. Not to forget the delivery/set up guys, Brian and Gerson, these two fellows are friendly, fast and know what they are doing. Good work guys. read more

We were extremely disappointed with our experience here. We were trying to support a local business and I'm sure the owner would not have appreciated the way our purchase was handled. I don't know if I'm more upset about the way Janet treated me, the delivery disaster, or the fact that we went ahead and bought the furniture anyway. I don't expect everything to be perfect, but this was a cluster. Long story short, they lied about the free delivery and when it came down to delivering to Reno, they wanted $300. Mind you, the same distance to Fallon they quoted $100. Janet, the "manager" had an attitude of indifference and did nothing to make sure we had a positive experience. She was blatantly rude on the phone and when I picked up (so much for free delivery). She sat at her desk and just shook her head at me, wouldn't even make eye contact or speak to me. She literally acted as if I wasn't standing in front of her. It was disrespectful to me as a customer and as a human being; our children don't treat people that way. She was a disgusting example of leadership to the employees who were standing there (actually being friendly and helpful). Between the lie about free delivery, our interaction with Janet, and the price increase (not all on them, but they could have helped us a little bit) we're regretting not taking our $5,000 elsewhere. read more

I Have bought several pieces of furniture from this store with wonderful results. The delivery was free. In one case, I special ordered a large canopy bed which arrived damaged. It was caught by J & M and they took care of return, inspection and redelivery all for no extra cost. Unlike 1 other viewer, I have always been greeted immediately and given great service. A great place to shop. I especially en joy being helped by Shari, on of the salespeople and enjoyed working with Shawn in the service/warehouse area. read more

Went in and purchased a corner tv stand luckily they had one that would work for me. The sales gal was nice and helpful. A good experience.

Jeff and the salespeople at JM furniture are awesome. The warehouse gentlemen pack and loaded our couch and recliner with the utmost professional care. We got high quality furniture for the price. We will shop there again. read more

A manager at this store saw my review and emailed me; it took several months, but eventually, they mailed me the cable. I haven't tried installing it yet, but I thought it would only be fair to update my review. read more

The repair/warranty guy Steve, the customer liaison for customer's needs after purchase, is not professional. The feeling you get is he is trying to get out of work and save the company a buck. Maybe that is his job, but he really does need to work on his customer service manner. I won't do business there again. It's too bad because the sales people work very hard to take care of customers. JM: You need to send Steve to Customer Service Training again! read more

Live out of state and Ann helped me pick furniture over the Internet and delivered it when we were in town as promised - reasonable price and great delivery crew! Love Ann's recommendations and her patience as we kept changing our minds. Highly recommend this store. read more

Good all-around experience. The best part was the delivery guys, Ernesto and Zack! They were on-time, friendly, quick, and brought our furniture exactly where we needed it. read more

Purchased a living room set and was disappointed it didn't arrive when expected. However, when it was delivered by David and Brian I was extremely pleased. They were so professional and through setting up and explaining how everything worked. They were moved things around for my TWICE without a second thought. read more

Nice showroom, nice selection and Nice employees, all helpful. Bought Love seat, sofa, coffee table and dining table. Ryan our salesperson was nice enough to move stuff around in a grouping so we could view it, and provided us with all the information we ask for. As a bonus, they had all but one piece of furniture in stock and delivery was the next day and free, so no complaints. I would shop here again. read more