This home depot has been around for awhile but I can't really say if it's good or bad. It's probably the only major hardware store in town so it doesn't really have to try. I got what I needed and service was decent but I had to settle for home depot branded tools. The one I wanted was special order. I guess the value and price is ok or I will find out after I use my purchased tools. read more

The Home Depot - Wide open area over here but a little cluttered. - Nurseries & Gardening Near Me - Casa Grande, Arizona

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Don't ever buy custom doors from this company, the vendor does sloppy work and the only way to get a hold of them is to send an email that will never be replied too. Any "manager or cso" will duck and dodge you even if you go to the store you made the purchase. Once you spend your money they'll just ignore you until you go away. Shameful. read more

This the worse Home Depot location, I booked for someone come in to measurement my door, but then someone emailed me asking for home purchase, deed, warranty, I never heard Home Depot asking that. As I know only electric & water company who can ask that. OMG. I finally have to go another Home Depot location, and no problem with scheduling someone to measure my door. read more

I was in Home Depot in Casa Grande two days ago and was greeted by Lorenzo in the garden section. He is so cheerful and friendly, and It was such a treat to have this type of person in a business today. Lorenzo is also efficient and very knowledgeable about his department. If you come and go multiple times to the area, he remembers and greets you accordingly. Several other customers were commenting that it was such a nice change to be greeted to so cordially in todays climate. I was told by other employees that Lorenzo is extremely nice to his coworkers as well as customers. His bright and sunny disposition should be used as an example for training new employees and to help make patrons feel welcome. I have always had great service in this store and do not get the feeling that they are doing me a favor by helping me. I will definitely return in the future. read more

Im here waiting for my Curbside pickup here at Casa Grande, I see Sharolynn, a Senior citizen been working 22 Years for HomeDepot. At Casa Grande HomeDepot Curbside who was sent out to help me load 2 glacier Bay toilets today. Shame on You HomeDepot Casa Grande. You have a lot of Younger Lazy Workers who should be Under Sharolynn Supervision to learn her hard working ethics, her excellent customer service attitude but instead you are choosing to work her to Death. Sharolynn should get 5 star excellent rating not Home Depot. HomeDepot today you get a negative 10 read more

The Home Depot - Sharolynn who has been working for Casa Grande HomeDepot for 22 Years, is working Curbside Service and doing an Excellent Job - Nurseries & Gardening Near Me - Casa Grande, Arizona

Customer service is extremely important, however, I don't think the dudes working in the garden center yesterday would agree - their attitude towards me was atrocious. After begrudgingly answering my question (incorrectly I might add) I announced Id be going to Lowe's instead, where I bet they do believe in good customer service. I was correct, which earned them a nearly $300 sale and all my future business. I worked in retail for many years and will tell you that being kind is never difficult read more

I recommend this Home Depot the employee that was working here was very helpful came in to get a water heater helped me get all the parts thank you Home Depot ! read more

Was there today to pick up an order that was ready, app was not working so I called, rang off the hood for 11 minutes with no answer. Seriously do better ! read more

The staff has the customers best interests in mind. While the store doesn't have everything or tool rental as it's considered a smaller Home Depot they will go out of their way to help you find what you're looking for! read more

Recent home improvement project with Home Depo was baited with a rebate check for 750.00 for new 10500.00 AC installation. Home depot is not interested in providing any such rebate - it is just a bait to get you to buy from them. It has been six weeks since the installation and still no word on rebate check and you will not get anyone to help you - the run around and hang up method or they cant hear you well.... read more

Amazing place I work for the company they are very respectful I love coming as a consumer as well read more

The Home Depot - Nurseries & Gardening Near Me - Casa Grande, Arizona

Orlando helped me load some very heavy shelving outside. Very polite and offered the help. Outstanding service. Wish there was more people like him in the world read more

I typically hit Lowes for my home improvement needs, just as they have the paint I prefer, but when I needed a new 8 foot patio door they didn't have one so I hit up this Home Depot. The girl who helped me in the door department was very knowledgeable and helpful. She discussed whether I should get a blank or have the entire door frame replaced, explaining the pros and cons of each. It was a surprisingly easy experience getting assistance and finding exactly what I needed. read more

Went in today to buy 1200 square feet of wood flooring and a few hundred square feet of tile for a couple of bathroom remodels. Only one person working in that department and they were too busy doing paperwork to be of any assistance. Took my order and cash down the street to a business who really valued customer service. I I suggest any one looking to do business at this establishment do the same. read more

I have lived in this area for three years and have visited this location 9 times and every time there is no service. No phones calls answered and once arriving in the store it takes over 20 minutes to get help, and the limited workers demeanor is unphazed. This location should be shut down immediately. This is very poor service and should be investigated. I would rather pay more at Lowes across the street than keep getting no service and pure disregard. It's sad how one of the biggest stores has gone downhill. There is a definite need of skilled employees at this location. read more

We love our local Home Depot. My children especially love DIY kids craft day. It's held the first weekend of every month and it's absolutely free! Erika has been doing it every weekend since we have started going and we have been for 2 years :) She is a great person to have serving the children. read more

The Home Depot - DIY kids craft day! - Nurseries & Gardening Near Me - Casa Grande, Arizona

Would have been 5 stars if we weren't given wrong information on the dishwasher area. Dishwasher Installation ONLY INCLUDES PLUGGING IN THE DISHWASHER IN. For people who don't know my 7 year old could do that. read more

As stated to me by an employee here ,home depot will not price match items online at thier website like lowes does you have to buy it online for that price even if it's in store, also no free ship to store on appliances you have to pay $60 for delivery and pick it up your self, we are over this place and won't be back its always a disappointment coming here we will go to lowes from here on out read more

Purchased a new double oven wall unit and a microwave on line. No where did it say installation wasn't included. Of course it wasn't. Contacted store and spoke to A salesperson in appliances who schooled and scolded me and told me basically it's my fault because I didn't read. I did read and it's not clear. Called store manager who said the HD website is a separate company. What?? So I'm stuck with a 250 lb oven in the middle of my kitchen floor. It gets better. They informed me on the phone that they don't even have install for these ovens at all. How the heck am I supposed to know this if it's not laid out in their site? Add a disclaimer for goodness sake!! So frustrating. I ended the phone call with the manager telling me there is nothing they can do for us. Thank you for screwing us. read more

Horrible experience!! Bought a washer and dryer and on the first use both machines broke down!! They were not even a week old when I bought them went to the store to get an exchange and I was automatically told no because you have 24hrs to do an exchange the day it's purchased!! how is that even possible when it was delivered within 3days!!!!! when I went to the store nobody wanted to help manager from electronics was absolutely rude when I told her I wanted to talk too the store manager she told me no "he's going to tell you the same thing" but the day I purchased the washer and dryer I was told if i had any problems I could come back! I just find so absurd and unprofessional never again will I come and purchase anything from here ever again!! now I'm stuck with a washer and dryer that I can't even use!!! read more

Who doesn't love Home Depot lol? Although I have a Lowe's credit card and not Home Depot lol

The lady in the garden area was very helpful but at checkout there were long lines for one checker and self check. They did bring up one additional checker but still long wait. Too little staff for checkoutthe store was clean and stocked. read more

I had a great time at the Home Depot. The people who work at this store appear to be very happy. Everyone is very helpful and informed. They want you to get what works for you. They aren't trying to up sell or make you get stuff you don't need. The people here take the time to give you enough information about a product so you know what products will work best. I would definitely go to this place before going to Walmart. read more

I second the review about the racist manager, my last trip there I noticed I was being watched and followed by the woman in the pictures. Never once did she ask if I needed assistance just watched me from around the corner everywhere I went. When I decided to leave my cart and go across the street to Lowe's, where they appreciate my business btw, I overheard her tell an employee "see I knew it". She knew what? I wasn't doing anything just taking my time deciding on some new power tools She then followed me outside where she accused me of stealing. I haven't returned since and never will!! #CGHDBOYCOTT read more

This store will not honor military discount in person . To get around this you have to order items in line then go pick them up . Only then do they honor the discount . Lowe's always honor the military discount . read more

Stopped at Home Depot in casa grande last Thursday. Had to us the restroom, and was presented with this. I told the lady at the building counter she said the bathroom was just cleaned and they can't clean the bathrooms every 5 seconds, she said just use another one. What in the world, Home Depot has fallen to the lowest. Customer service here is not important. Home Depot Shame on you you can be better than this. Hire better more caring people! Can't say we will be back. Ever!!!! read more

The Home Depot - Dirty Diaper - Nurseries & Gardening Near Me - Casa Grande, Arizona

I had ordered a dishwasher from Home Depot in April. Finally around or about April 23rd Home Depot delivered the dishwasher. The gentleman that was delivering dishwasher and was going to install it. However when he looked under the sink he noticed that I had a reverse osmosis system. He immediately said we can't do anything with reverse osmosis, I told him that it didn't matter because it wasn't connected to the dishwasher in any way. I even got down on my hands and knees and took a picture the show him where the hole was for the hoses and electrical for the dishwasher. It clearly showed and it wasn't connected and it wasn't in the way of the installation. This guy came in with the notion of not wanting to do the work anyway. Since he couldn't install it I told him to get out. His attitude and the way he carried himself was less than professional and has I was telling him to leave I used some pretty Choice words myself. I then called Home Depot and told them what happened. We decided that they would refund the installation price and the warranty protection plan at $297.13 then they would redeliver the dishwasher on May 3rd or May 2nd I can't remember which, needless to say when that time came the dishwasher they brought had major dents in it on the front. As a matter of fact, the delivery driver called me outside and told me that he didn't want to bring it in the house because he knew that I would reject the order due to the damage that was in the front of the dishwasher. They took it back and the delivery place called me Andre set up a time May 11th. May 11th has now come and gone and no delivery was made. I called Home Depot and they said they never had anything scheduled for delivery. They said they did find the order eventually but needed me to wait to contact the delivery people. So she put me on hold 40 minutes and never got back to me. Then she hung up. Any suggestions on how to resolve this issue would be greatly appreciated. read more

Love the customer service at this location! Thank you Jessica in Customer Service. You were so awesome assisting us with getting my nephew back home to California with our Penske Rental. You went out of your way to provide the best care to your customer! We really appreciate people like you! read more

Home Depot's customer service sucks! Home Depot is only "responsible" for a major appliance purchase and install for 48 hours! After that, you are on to warranty work from the manufacturer. The people they hire to do the install (Barlows in this case) are responsible for the first 2 days after install for problems with the appliance. Which adds up to, Home Depot really has NO responsibility to replace a defective new appliance after its installed, period! When spending hundreds to even thousands on a major appliance,keep this in mind! read more

They charged us twice for a washer and dryer we purchased ONLY ONCE when we told Home depot about the mistake they said it was citi banks fault citi bank of course said it was Home depots error... So 2 years later in still paying them just so our credit doesn't go bad so check your statements EVERYTIME u get a bill. From them they will never get my bzness EVER AGAIN read more

Store wise and items there are good but,the staff sucks,need help finding something ha good luck but,I solved that issue,I downloaded there app on my phone and I search all I need to buy and the app gives bin numbers and ilses and prices,so I bypass the BS of having to search for items and walk in and walk out with what's needed quick and easy.give the app a shot and see that it is better that way. read more

What the hell is wrong with your employees?... usually when people screw up they take ownership and try to fix the problem; well that's not the case at this H.D. Worst customer service I've ever had. Working on a project for Xmas a And I needed PBC cut evenly (not a big deal) I guess they don't have the necessary tools to make a clean cut, so the guy cut it free hand made a mess, but h stayed once he cuts it o wasn't gonna be able to return it (essentially I had to pay for it even though he did a poor job cutting them) at the register I had the and I mean the worst cashier or whatever she (Shannon) is, she had an attitude overall; she gave me attitude when I was just trying to purchase the items, and after that she took and put behind the counter a pice that I brought in with me and didn't say anything (after I let her know that it was mine) I didn't noticed until I got home and I was already working on the project. Called the store and I was trying to get ahold of any associate that could help me with the situation and the person on the phone also gave attitude stating that for her to transfer the call to an associate she had to get all the details. Attached an image showing an example of the crappy cuts the guy made read more

The Home Depot - Nurseries & Gardening Near Me - Casa Grande, Arizona

Most incompetent and ignorant people that work the customer service counter. They encourage curbside but you will be waiting for a long time. I waited over 30 minutes and still had to get out of the car and ask if they had my items. Then I was told it would be extra time because it was lot off the truck. So why would they let me know my stuff was ready for pick up!? No one at the counter knew anything which is NOT a surprise for this store. Lesson learned...call before you go and don't use curbside since they are too lazy to help. This is sad especially during these times. Shame on you Home Depot read more

Just stopped at this store to purchase floor tile. And once again Home Depot we left the store disgusted. They had both tile aisles blocked off & of course no one was working in the aisles & the fork lift wasn't in either aisle. So we are now on our way to buy the tile from Lowes. From now on we'll just bypass this Home Depot. And on top of it there were 7-8 associates having a meeting in the main aisle blocking the walkway. Several customers had to go around. read more

Home depot has the most lazy rude employees, the ones that help you are rare, This home depot is the worst! The general employee attitude is: How dare you expect me to answer of course i'll just point in the direction to go, with my nose in the air without answering you! How dare you ask me to load cement blocks in your truck i'll just make fun of you when i think you've left but you're within earshot How dare i complain to the manager he just tells me they have a room in back to spout off about annoying customers and they shouldnt of said anything where i could hear it WHAT??! how about they are in denial i told them and the corporate office that this is a bad store with bad reviews theyve done nothing about it or the way they've treated me or others Corporate did nothing for me btw, took all my info and didnt respond or apologize by letter email or call. So i've boycotted them i wont go bc i was treated poorly several times The manager told me these reviews arent real here and on google that they get good reviews from the receipt contest.. ummmm... because people want to win by giving a good review.. the real stuff is here right? You can get this stuff at other stores make home depot remember why GREAT customer service is important! read more

Would give zero stars if possible. By far the worst Home Depot we have ever been in. From the so called manager to the staff

This store sucks! I bought an appliance, they ordered the wrong one and want me to pay an additional $100 for their mistake. They would rather have me return a $2700 appliance and take my business to Spencers than make it right. Way to go Home Depot! You can suck it! read more

Came home to a leaky faucet. Headed over to Home Depot to get what I needed. I had the best service. Robert in plumbing really knew his stuff. He saved me a ton of money cause everything I had in my cart was wrong. Headed over to look at extension cord and Ralph helped me even though I already knew what I wanted. Nice guy. I've always shopped home depot even when I lived elsewhere cause they have better service then Lowes. I was impressed with my service. read more

Went there yesterday for some yard plants. I know this is no big surprise to most people, but the garden staff was very rude (like most home depot staff here). Its almost like they hate there job so much they want you to hate coming to Home Depot so they don't have to work......its working. read more

I second the rude customer service. On a very slow night 5 PM 1/13/15 I went to an empty checkout line with two small $1 washers and asked if the cashier could please check me out, as her register was open. This young woman was too busy complaining about her schedule to pay much attention to a small order, so she takes me to a self service machine and asks somebody else to come over to help, basically, to take care of her job and then she just walks away. She just couldn't be bothered with a customer. Note to that cashier --- if I wanted to use the self service machine I knew how, II asked you to please check me out. Too busy to help a customer makes me wonder what she's doing working there ny management tolerate people who'd rather talk then help. read more