Location is always clean! And the service is always quick and friendly. Ask them for an item and they can show you exactly where it is. They have always had wha I needed. This is my go to store! read more

Called the store regarding an item I was looking at online. Spoke with Tiffany who provided AWESOME and AMAZING Customer Service. She went completely above and beyond and when we went to pick up the item, the courtesy shown was top notch. It is great to see that team members respect the customer and are friendly and helpful. read more

I had an outstanding experience at The Home Depot thanks to Yasmin and Logic. From the moment I walked in, they were both incredibly helpful, knowledgeable, and genuinely invested in making sure I found exactly what I needed. read more

I like this location because they have a better selection of tools and supplies but the customer service is pretty bad. Plenty of associates but no one knows anything. I know they have their own departments but a little assistance would help out . read more

Came here to make a last minute run for my sister. I smelled the grill and at the entrance there were 2 ladies grilling hotdogs for the customers. I love coming to a store and being surprised like this. The hot dog was delicious and made my shopping trip that much more enjoyable. Even though I stopped for my sister I had to go to the garden center to check out what cool plants they have. Didn't really know what I was going to see because all Home Depo's plants section is either lacking good plants or they aren't being taken care of. This wasn't the case, they had rows of gorgeous succulents in all kinds and sizes as well ha pre made hanging pots that looked gorgeous. I thought about getting one & decided against it. Last time I got a gorgeous succulent planter it does within a few days. read more

The Home Depot - Nurseries & Gardening Near Me - Chicago, Illinois

See all

I needed to buy more tile for my bathroom (to match what I bought 4-5 years ago at Home Depot), but it was discontinued. I talked to Ed Hester, Design Consultant at Home Depot on Elston Avenue in Chicago, IL on March 16, 2023, and he called Daltile in Elk Grove, Illinois. (I had given him the tile manufacturer as well as the SKU number). As Ed patiently tracked it down online, he simultaneously talked to an associate at Daltile. And he found my discontinued tile!! I ordered it today and will pick it up on Monday. Kudos to Ed Hester, Home Depot employee extraordinaire!! read more

I've been coming to this Home Depot every week or so and I always come out with what I'm looking for. The staff at customer service are friendly and helpful when it comes to orders placed online. I've often received confirmations for pick up before the pick up date. The paint department is always helpful and they have a new guy there that's patient and willing to help. As always if your polite to people you will receive the same treatment. Treat others how you want to be treated. read more

Really disappointed with the paint department service. When ever I go purchase paint either a young boy or older women is there. The times I've gone an African lady is there , she's always has an attitude towards client. Her customer service is not the nicest. Does not explain things or if You ask her a question she responds very negative towards clients, I witnessed it with the times I've gone and how she's spoken to other clients , after today my mother and I refused to go back we felt extremely uncomfortable towards our customer service, I really hope home depot can find someone friendly and HELPFUL in their paint area because the lady there definitely seems like she does not like her job. Not meant to be beat a customer service position read more

I bought a vertical blind set. Unfortunately, they dont cut blinds if you bought sets here.

For a Big Box DIY store, this one isn't bad. Generally I don't have to wait longer than five people deep for the cashier. Although like all Home Depots it is hard to find someone to help you who knows what he or she is doing, given enough time you can find one such person somewhere in here. The garden supply part is well stocked in Spring, which is useful to me because this is close to a cemetery I visit four times a year. Getting on and off Cicero can be a bit of a challenge, be patient and be safe. read more

The Home Depot - Big garden center - Nurseries & Gardening Near Me - Chicago, Illinois

They made me wait 30 minutes to get plywood cut, theres atleast 5 employees by the check out in lumber stuck handling 1 customer at a time i don't understand how it take 5 employees to stare at 1 employee & customers conversation read more

I went to buy a Samsung range with WiFi connectivity and Guadeloupe DeLuna talked me into a GE. She really sold me on that range! Guadeloupe is a true saleswoman. Let me tell you, that's no small feat, as I hate GE appliances. I've been happy with my purchase. In fact, I love it so much, that I'm reluctant to use it. I want to keep it in pristine condition. ;-) read more

The Home Depot - This is what I ordered! - Nurseries & Gardening Near Me - Chicago, Illinois

Thank you to the young lady in the gardening section. She helped us get a ceramic planter from underneath the rack all the way in the back on the floor to get it. We bought a bonsai tree too because of her talking it up. Sorry I don't know her name but she gets five stars from me and my hubby!! read more

I don't know how people give this place bad reviews but every time I go in I look for Fred.. I believe that is his name. He knows everything from plumbing, to refrigeration work, to what correct items we've needed for our fish tank. He is super nice and helpful.. unlike other younger people who work there and seem to never be around. This location would be better if more employees were on the floor and did their job like Fred. read more

The Home Depot - He helped us cut plumbing tubes perfectly! He's awesome - Nurseries & Gardening Near Me - Chicago, Illinois

Went in for a water filter. The water filters are right by the computer area which makes no sense... What's worse is that the employees pull bar stools to sit by the computer blocking the filters. I reached in for a filter and the employee looked at me as if I was invading her space.. Really?!?! Didn't even say "I'm sorry I'm in your way"... Nothing!!! read more

Came to pick up some lint trap. Asked a employee and they directed me to one section and then those employees checked, but told me to go to another section. I finally found them after going down 2-3 aisles. Staff was friendly, but wish they were more knowledgeable about their products. Did seem to be less people than other Home Depots. Also, they didn't have a security checker at the door like all the other Home Depots I've been too. read more

I remember when back in the day you used to visit Home Depot and in almost every aisle and section of the store you had associates readily available and standing by for your questions. I recently visited on Sunday afternoon, it was not particularly busy (it looked kind of slow actually), and I had questions on persian blinds and curtains. I looked and looked, and didn't find anyone. The associates I did find were busy with other customers and it looked like it would take a while, so I looked for others with no success. I tried to read the information off of the boxes I was interested in and thought if I waited patiently, another associate that was free would come around and assist. 15 minutes passed and no one was around. That being said, I ended up walking out empty handed when I was ready to drop about $100 in home improvement materials that I really wanted to get out of the way. Oh well, maybe I'll try another store. read more

They're getting better. A while back, it was pretty sparse in here, like a ghost town. No one to ask, no one that knew. Now, things are looking up. There seem to be a lot more employees, although they still don't ever open more than two registers. There are actual employees dedicated to departments that can actually help you find someting. It's like a real store again. read more

Placed an order online at around 11:30 am. Got my confirmation about an hour later that my order was ready for pick up.i didn't bother heading in right away. I picked up the order(what they apparently did have in stock).i decided to take a look for the item that got canceled. Sure enough.i saw the tool I needed (a $150 tool) I grabbed the ladder they had to get hard to reach items.i took it to the front and showed the cashier that told me they were out of stock, that I found it.i explained the nuisance of how laziness and lack of effort makes people upset.they're careless. I'm sure individual workers are ok people but as obvious workers they take zero pride in their job. Don't bother doing anything on line. Just go in yourself . read more

If I could give this location a 0 I would. The key lady was super rude and disrespectful. I kept my cool because she was an older lady and didn't want to disrespect her but she was the rudest person ever and was 0 help. Had to leave and go else where because she didn't want to do her job read more

I walked in and almost thought this store was going out of business. It was a ghost town with low shelves and very very quiet. They luckily had the 2 items I needed and I was in and out painlessly so I guess that's a win win. read more

Ordered cabinets from here. They were to be delivered on a specific day and time. Instead, they were delivered on an entirely different day. I got a call at 6am from a delivery driver saying that he will be at my house at 900. And it was clearly the wrong day. To make matters worse, I wasnt home. So I rushed all the way home, (in morning traffic) only to get there and he left. He cursed me out and my mother. Was completely disrespectful and told me he was not coming back! And I wasnt even late! They ruined my day. I called Home depot and spoke with a manager and they said they use a Third Party Delivery company that gets paid regardless so they leave whenever they want. I was irate! I made them come back to my house, since they ruined my day of work. I will never use home depot to deliver again. read more

This is an older Home Depot and it shows. The store is poorly laid out and has an over abundance of shopping carts for your choosing. Manage to get one free and your likely to find cement powder, dents, or other mysterious hardware goodness. Once inside, items are difficult to find and good luck trying to find someone to help. If the shopping carts were any hint, products are often out of stock and shelfs are a mess. Do yourself a favor, head over to the Oak Lawn or Chicago Ridge Home Depots and avoid this one. read more

I seen online that a product was in stock so I went and walked around for 2 hours and couldn't find it. All the employees were busy talking to each other and ignored me so I left. The next day the product was showing it was still in stock so I called ahead to make sure I don't drive for 45 min to get there again. When I called the first time it just rang and rang for 4 min straight. So I hung up and called back. It rang and rang but finally a Young girl answered and asked what the product was, she didn't ask the SKU # or anything and all she said was "I don't think we have those" and put me on hold to go look. After 7 min and the hold keeps re ringing like it's transferring me around, I ended up with no one back on the line and I eventually hung up. Customer service at this specific location is very bad. I will NEVER bother with this location again due to my horrible experience. All I was looking for was respirator masks. HDX small ones 30pack and the task of seeing if it was in stock was too much for the employees to handle. What a joke! I guess I'm forced to shop at Lowe's now that Home Depot clearly doesn't want my business or to help me acquire a product. A product they supposedly commonly carry. read more

I'm a fan of HD. The staff is always close-by and it isn't overly crowded. Anytime I stop there, I'm bound to find some good unadvertised sales. It's very conveniently placed near so many other "needed" stores. read more

My wife and I purchased our first Christmas tree over the weekend and we had the pleasure of being assisted by Rene and Wilson in the garden department. They both helped us pick out the perfect tree and also assisted with helping us tie our tree to our car.. Thanks a lot guys and keep up the good work! read more

The employees at Home Depot on 72nd and cicero are some of the most unprofessional workers i have ever met. Not only are they not even aware of the items they have in stock,but they are so incompetent. How am i going to recieve an email stating my item is ready for pick up, for me to arrive and they tell me they are looking for it? WHAT. Why send an email out if you dont even have the item ready. How can you work at a hardware store and not even know where the items you sell are? Are you kidding me. I was waiting an hour for them to still not even know where it was at, and just be running around like headless chickens. PATHETIC their slogan should be Home Depot "where you'll probably find what you need, if not we can send you somewhere else" read more

If I could give this Home Depot a zero rating I would. Absolutely no help from employees, waited and waited for flooring and tile person to help me locate a tile, the lady had no idea about tile, how it's sold or where to located it. Online store said it was in stock, employee wouldn't even get out of her chair to help me look. Never again, fool me once Shame on you, fool me twice shame on me. Store is a big mess stuff everywhere. Absolutely no standards. Business 101 if your selling stuff it's a good idea too know where the stuff is and have it available to sell, could you imagine going to McD and ordering 2 cheese burgers but when you get to pick up window they say, sorry we don't know where the cheese burgers are, maybe try another store. read more

Amazing service! I came to this place looking for a few items to help fix up my house and back yard. I can honestly say I am completely clueless to anything having to do with tools or light fixtures etc. I must have looked lost, because a silver fox by the name of Dennis came to my rescue- well my mom's rescue. He helped us with what we had in our cart, because apparently everything we had was the wrong tool. Well he helped us and we ended up getting the right items, thanks to him. Highly recommend this Home Depot. Everyone is so friendly and extremely helpful. EVERYONE! :) read more

I went In to get three pieces of wood for my daughters bed and asked them to cut the wood to 4 feet 8 inches. When we got the wood we measured it and it was 4 feet. We put the wood back and grabbed two other pieces and told them if we can have it cut to 56 inches. I even made sure they measured it at 56 inches so there wouldn't be any confusion. So we let the employee do his thing and cut the wood and when we got it back it was cut to 57 inches. We decided to just leave wood and go someplace else. Not only did they mess up the cuts but they also took forever to find the measuring tape they knew they were going to need (they were called over the intercom that they were needed in the wood cutting section to cut wood) so why wouldn't they already have a tape measured handy knowing they were going to be cutting. read more

Do any of these people that answer the phones really know what their doing ? Omg I called there yesterday and asked for a pacific department and they put me on a merry ground , every department but what I asked for . I had to call back 3 times before just going to the store . read more