The best Home Depot in the area!! Ed the manager is a great person! 10/10 recommended!!!

Clean store. Plenty of carts & flat bed trolley beds to help with big orders! Someone at inside entrance to welcome you to the store when you enter. Aisles and things are clearly marked for customers. Jennifer at the Pro counter was very helpful, knowledgeable about the products and polite. Definitely will return and make this my "go to" Home Depot. Thank you read more

The Home Depot - Outside Store - Nurseries & Gardening Near Me - Cicero, Illinois

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Very poor experience. Bought a stove the dealership was poor. Waited 4 weeks for the delivery for multiple reason one being they forgotten to put it on the truck was delayed four times. Then they wanted to compensate me for the inconvenience. Said they would put it back on my card. Two weeks later and three conversations later I now find outthat I need to come into the store for the compensation. Unfortunately for me I live 3 hours away from any home depot store. Only a one star rating * read more

Was trying to return a faulty smoke detector I purchased a few days ago. I had thrown out the receipt thinking I wouldn't needed but to my surprise the smoke detector wouldn't turn on. I returned to the store since I could use my credit card the I had used to pay for it. The cashier said she "couldn't find my card in the system" WTH! I ended up throwing out the smoke detector and loosing $25 bucks. What a scam! This is the first time I deal with any type of return at that store. Next time stick to paying cash or debit card. Not very happy with the service. read more

The Home Depot - Smoke detector - Nurseries & Gardening Near Me - Cicero, Illinois

It's no carts for handicap people to ride on I saw only 2 one time I was here and one wasn't working how does handicap people suppose to shop here if they can't walk around this big store. I hope someone read this that's on top of things and oder carts for handicap people. read more

I've been coming to this Home Depot for many years. I'm a pro member and constantly make many purchases at this location, I would say at least twice a week. Spending over 100,000 a year. Today I came into the store to make copies of keys for my business and to purchase two wooden doors. After I checked out and paid for my items security ran after me in the parking lot. They stated that I didn't pay for the keys and that I hid them on purpose so I wouldn't have to pay for them. The keys had fallen in between the two doors on the cart and I didn't notice. As I recalled I had placed them on top of the doors and was not aware that they were not scanned at the register. I proceeded to tell them that it was not my intention and I would pay for them. They refused to let me pay for them as they were important keys for my business and instead kept them. If that was my plan I think anyone would have just placed the keys in their pocket. I'm a business man and always try to be as professional as I can. The security continued to mistreat me and started to search my pockets without my consent. Never did they say I was under arrest. Wouldn't let me leave or call anyone until I signed a formed that banned me for 3 years. Then they wrote warning on it. Their actions were absurd and would not give me a chance to explain myself. I felt mistreat and this was uncalled for. Coming from a law enforcement family I know that they were not going about this situation in a professional way. They were nothing but rude. Even tho they give me a warning I will definitely never step a foot there again. They lost a customer for life. read more

The Home Depot - Nurseries & Gardening Near Me - Cicero, Illinois

I had great service from a young gentleman in the paint department. I stopped in just before closing with a list of paint supplies I needed. Clearly the list was created for me and I knew nothing about what to look for. I walked the department a few times and didn't see an employee. Then I heard someone in the next aisle ask a customer if they needed help. I went and didn't see anyone. Finally I asked a guy on his phone if he worked there. He was friendly and apologized for not checking on me and he got everything on the list that I needed. He really helped to alleviate the stress I just knew I was going to experience during my trip to Home Depot. I'm not sure why he didn't have on a Home Depot apron. That would have helped me to ask for help sooner. But I'm grateful I did. read more

I quite like this store. I have never had an issue. I have bought paint here and, I have to say, they have a pretty great selection of outdoor plants. I have checked out this store and the competition and they both have a huge section of nice flowers and such for your outdoor patio. This is my local "go to" if I need to buy something and, so far, I've had only good experiences here. read more

If you are searching for a place that offers materials for exterior garden designs Home Depot is the right store for you. There are plenty of high-quality materials with different brands. There are lots of items for gardening you can find. At an affordable price, you can single-handedly renovate your backyard into a garden. Building your greenhouse is not an easy task, especially if there are no materials you can use in your project. At Home Depot all your needs for creating a personal greenhouse are in one place! read more

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This store is literally dangerous. I was there with 3 others and we were looking for plywood and several other things since we are doing a 70k renovation on our home. At this time, near the large shelving units that hold wood supplies, they closed off ONE side since they were moving materials with a forklift. While shopping on the other side, the entire shelving unit began to sway as the person operating the forklift on the other side pushed materials too far. It swayed by several feet as if it was going to fall. My friend who's wife was in the trajectory yelled, became very scared and dived for his wife. We ran out of the way. When he became upset and told the the forklift driver, he literally laughed and started to mock him, stating that he thought it was funny they were scared. When my friend, understandably became angry about this since it is not a joke, he pointed out that other stores he shops at will close both sides of the shelving unit they are working on in case they accidentally shove something off on the other side. The store worker continued to laugh stating that if they closed the other side, we would likely just go around the barrier and then get mad anyways. He went further saying, that we are a little stone in his way that needs to be flicked away. Two staff at this point began laughing. When we got the store manager involved he placated us. He did not reprimand the staff and tried to sooth us saying that the shelving unit was not going to fall. Now I assume this is not acceptable behavior both from a safety standard and staff behavior standard. We could not believe what we witnessed. The huge shelving unit was waving in the air, materials moved significantly and in our opinion were at high risk of falling with us standing below. Then for the staff to respond this way?? Don't risk your lives. Shop elsewhere. They literally and clearly do not care about the safety of their customers. I will also note the time I was there before this visit, the girl at the customer service counter was half laying on the counter playing on her phone. Several people were waiting for help while she half helped, half laid down, and mostly spoke on her phone. At one point she put whomever she was talking to on speaker phone so she did not have to hang up to "help" customers. Needless to say we were there forever! read more

The Home Depot - This is an example of the shelf that was swaying significantly by several feet where materials on the shelves were shifting dramatically. - Nurseries & Gardening Near Me - Cicero, Illinois

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We had a great cashier Ms. Shericka, she made the experience amazing. She truly values the customers, she was so gentle and professional. I will most definitely be back thanks to her. She was helpful not like the rest of the teenagers that work in this facility that were just having conversations among themself instead of helping customers. read more

This store is false advertisement So I walk in to buy supplies for a remodeling project on my basement floor I seen a sign and the tiles on sale $20.62 a box. loaded up exactly 20 boxes And as I started to add up my amount to get ready to check out . So my calculations came out to $450 with tax and the total came out to be $744 I asked why the total came out to be so much The cashier then called the floor manager Maria she claimed to be many of the floor managers We spoke to her kindly about our issues She then replied in a rude manner as if we were stupid And said that we had the wrong item And refused to honor for the mistakes We were gonna just pay the price but with someone so rude for her professional position we went else where read more

The Home Depot - False advertisement - Nurseries & Gardening Near Me - Cicero, Illinois

dont buy big appliances from home depot i ordered a brand new frigidaire freezer and it came defective ! didn't work at all! home depot refused my return ! i went to the company frigidaire and they said they'd send a tech out to fix it ! three visits later . one month later. still unable to repair it. ! now you tell me! when you buy a brand new freezer! do you expect it to work as if it was brand new?! and if it doesn't . you should be given a new freezer. not a "repair" patch up job ! if i wanted that i could've bought a used freezer. dont bother with either of these companies. they dont listen. they dont care. read more

The Home Depot - Nurseries & Gardening Near Me - Cicero, Illinois

It's the Home Depot closest to our house. There is a private parking lot entered from Clinton on the roof. The staff is friendly and willing to help, but basically you better know what you need and how to use it before you get here. Gardening department staff are not plant experts, are very friendly and mean well. Check Home Depot's website before going to the store to find out whether this location has what you need in stock. The kitchen remodel department is just ok. I can't recommend the contractor that Home Depot uses for installations, remodels, etc. This Home Depot is just ok, despite staff who put their hearts into their work and trying to help the customer. read more

We went to the Menards nearby and then came here because it looked like they had a couple of items that I wanted on sale. I say looked like because I couldn't tell for sure from the sales paper that I received at my house. I guess Home Depot doesn't realize that there are some people who only read and speak English in my neighborhood because I haven't a sales paper from Home Depot delivered in English for probably 20 years now--only Spanish. Sometimes I can tell by the pictures and prices but today I wasn't quite sure what was "gratis" with the weed killer that I wanted to buy. We did not notice any sales papers when we came in the store and since tomorrow is the last day of the sale, I doubt that there were any - - and for sure I doubt that there were any in English because I have had a difficult time finding sales papers in English in some Home Depot stores--like the Bedford Park store--Spanish sales papers only if you get there by the end of the sale. We thought we would be able to tell what came "gratis" with the weed killer when we found the weed killer, but when we did there still was no indication if it was a buy one/get one free deal or a buy one /get a refill free deal. Finding someone to assist you in HD Is difficult and finding someone who is competent enough to actually assist you is like finding a needle in a haystack. It took about 5 minutes, but my friend translated the ad on the smartphone and it turned out that some kind of spray wand comes free with the Round-up weed killer. I ended up going with another brand that was cheaper and had the usual spray attachment that I am used to using. Now it was time for check out. They don't have ANY cashiers anymore. YOU now get to be cashier here if you want to shop here. We won't be wanting to shop Home Depot too often. 2 stars because the section of the store we saw was neat and seemed well stocked. It was also very peaceful--besides not having employees available, there were hardly any customers when we were there about 9:30 AM on a nice spring day. No waiting in line here now that there are no cashiers! read more

Stuff needs a fixin? I was in the process of laying down some new flooring and was on the hunt for supplies. My first stop was Menard's but when we couldn't locate what we needed, we headed here. It's a small location which makes it easier to find stuff and find it we did! We were in and out and when it comes to home improvement stores, that's how I like the relationship to be. read more

Typically, prior to shopping at Home Depot, I take a xanax and make sure I have a co-pilot to push the cart, effectively eliminating any homicidal instincts that the Despot may bring out in me. Shopping there is generally an exercise in frustration - a trip to ye Despot can send me into a tailspin almost as fast as my older sister belittling me. Well, I've found the Home Depot version of the Promised Land and it's just a short drive away in Cicero. Parking lot? Spacious and non-aggro. Staff? Friendly, available and, perhaps the most stunning of all ...they actually know where stuff is!!!! Stock? Lots of it...lots and lots and lots of it. Furthermore, this location has all kinds of goodies that they don't have in the city. Among the items carried here that you can't find in the city (or at least I couldn't 4 days ago at the Elston location) are...inexpensive doormats, very convenient BUCKETS of rock salt as opposed to bags, spray paint in every color of the rainbow, a far, far more interesting selection of space heaters/fake fireplaces, ladders and step stools that I've never seen in the city stores, a cornucopia of work gloves....it's endless. They are hiding all the good stuff out here, but now I'm onto them. Heh. 1 star of for the extra bizarre layout of this location and for the unbelievably rude employee babysitting the self-checkout. Thanks for ignoring my plea for assistance and making me lift that enormous pail of join compound onto the scanner even though you were sitting a foot away from me (ok, GR actually did the lifting, but still) with that handy scanning tool and for belittling and yelling at other customers that were having trouble. Nice mouth, lady, did they send you out here from the North Avenue location? Practically perfect, at least for a Home Depot. read more

This has to be worst location. I try to avoid this location at ALL COSTS but sometimes they're my last option. First off does anyone work in this store that cares. No customer service at all. I was looking for some flooring that online it said they 18 boxes I get there cant find them. I moved every damn box looking for 18 big boxes couldn't find them. Not a single worker approached me like I am used to from Broadview they are so attentive there. So I try to find someone and it's impossible in this garbage location. Finally find someone they look and nothing. How the hell do you misplace 18 boxes of flooring. I know they audit. I know I am ranting but this location is garbage and should be nuked!!! read more

I don't understand why they have sales if they don't grant them. My husband went yesterday to purchase a water filter and it was on sale instead of paying full price which was $50. As soon as he goes to pay the water filter rings up full price and he asks a cashier lady but why if there's a sign that's on sale? She just states "oh well I guess it expired and someone forgot to take it out". Makes me wonder how many more fake sales are there in this place that they don't keep track off? Should of at least grant it because this was their fault. read more

Ray in hardware store 1911 is the man! If you need any help, Ray is the guy! Thank you!

Called to see if that had what I was looking for in stock and about 6 people answered the phone half and hour later the last person picks up and hangs up on me seriously outrageous. Called a different home depot and i had an answer in less then 3 minutes. read more

bought a 5 dollar shower head there used the scanners when I checked my bank statement seen I was charged 56.06 for the 5 dollar item.I called customer service and they told me without the packaging they wouldn't be able to do anything. I told them I used a credit card and why couldn't they track it that was I have transaction number from the bank. at this point they told me to wait a minute and transferred me to another number and was promptly disconnected. with all this modern technology they wouldn't even help me. there thieves and rip offs be sure to check your receipts cuz you wont get any help from Home Depot read more

I am so pleased with the customer service that I received at store #1911 with Supervisor Shaunta H. Wow she was so professional and accommodating. We had a horrible experience with our delivery and the warehouse and we were coming to return a $4000 purchase and cancel our credit card, but she rectified the situation expertly and swiftly.. thank you so much! Very pleased customer! read more

This is from my experience with the kids workshop only. I registered my girl scout troop online and received notices about the event. But when I got here it was unorganized chaos. No one was registered, no aprons, not enough workstations, not enough employees helping (leading parents to have to help leaving even less room for kids). I had heard from other troops that Home Depot had great workshops and that they had great times. We teach our girl scouts to be independent. This was a mess. I will never bring a troop here again. Its so not worth it. I would rather go to the Dupage Children's Museum for their workshop. Perhaps if they staggered the set ups to accomodate the amount of people, or if they looked at registrations they would have enough space. But right now it was just a big mess. This needs to be revamped. read more

Ordered an item on line, paid for the item. 31 in stock according to the Home Depot website. Got a phone call from the store, sorry we don't have that, do you want to upgrade/pay more money? Are you kidding me. I want what I ordered, you showed it in stock on your website. Find your inventory and sell it to your customers. Supposedly they issued me a refund, I hope they did.... I am one unhappy Home Depot ex customer. They get 1 last chance at their Countryside store..... or I am done with Home "we have stock, oh wait, we'll take your money, and no we don't have your stock" read more

Worst customer service I've ever experienced at a Home Depot and the store isn't well kept up and the parking lot always has tons of garbage lying around. read more

I went to the store this morning and several associates were not wearing face covering. The girl that checked me out was wearing her mask around her neck. I will never shop this store again read more

Terrible service the young guy who cut the wood just had a lazy attitude. No customer service very poor. Train please.

Another option if you don't find what you are looking for at Menards. This one seems a bit smaller than most Home Depots. The cashier was nice. read more

I really hate going to this Home Depot, but it is the closest one. You can never find anyone to help, and when you do find someone, they are zero help. I can find what I want only half the time. The other half of the time, they might have the thing I want, but in a busted package, or they are out of stock. read more

I had two missions at Home Depot, rent a panel van and buy an few items. Jose in tool rental was really awesome and helpful! When i was shopping-Colin helped me find the utility sink I needed and loaded it into my cart. After that I went to the garden center where Rocky helped me load a flat bed with the heavier items I needed, showed me I could check out faster in the garden center and then helped me load my car. What an awesome store, thanks guys!!! read more

I had the worst customer service experience at this location I called and complained to the manager but I highly doubt he will do anything because this is my second time coming in the store and I will never come back I would rather go to Menards the woman named Gloria who works the return service area in the front of the store did not count my money refused my help but allowed the help of a man behind me not sure if it's because he's a man or because I am a white looking Hispanic I'm not sure but she also took care of a woman who is not even in line took her in front of me and to top that off when I'm counting my money with my child to make sure I have everything she calls the man and is standing too close to me and my son for comfort well I'm double checking the money but she obviously doesn't care and I'm not trying to be redundant but as a single parent I need to make sure I have all my money worst Home Depot I've ever been toIn my life and in the six states I've lived it read more

Much more expensive in green paper (money) than Menard's which is a very similar offering next door, and they still didn't have the two things that I was looking for (no stainless steel, for example) - I wonder how Chicago's alternative scene can do at providing what your run here might entail, for example? read more

Customer service is terrible at this location. It's impossible to get a hold of tool/truck rental. I don't blame the employees, it might be that they are understaffed; it's still not acceptable in any professional work environment. I waited for over ten minutes to find out availability on truck rentals, and still never got an answer. Corporate needs to send someone down to teach the employees here how to be responsive to the customer. read more

My husband & I went to this location yesterday to buy a water heater. We already knew what we were going to buy since I had already looked it up online & it was in stock. Got to aisle 29 & looked around for someone to help. The gentleman explained he didn't work in that department but would call the person who did. I heard the call over the intercom. After waiting 15 minutes we decided to find someone else to help. Found someone & said she didn't work that department either but would call & I heard that over the intercom. After 10 minutes, still no show & at this point we are "boiling" upset. My husband is 70 with high blood pressure, so I decided to go to customer service desk in front of the store. My husband stayed behind, in case someone showed up. Customer Service calls & wow, she showed up in less than 5 minutes. No apologies or explanation from her as to why the delay! After that we return to front desk to complete the order, that's a whole other story, in total to buy a water heater it took close to an hour. I must say that the young ladies at the front desk/customer service did apologize. read more

No help here with anything. No employees, very disinterested if you can find any. Biggest complaint is the parking and entrance. No crosswalk markings. Cars go flying by the entrance without stopping for any pedestrians Single orange stop sign? Accident waiting to happen! read more