Yesterday, I needed to place a large flooring order I arrived near 2. I had been there the previous week and bought a few samples to show a customer. Customer chose and on this day I wanted to place the order. I go to the flooring department desk and wait, then i go to the pro desk area. There are 9 employees having a large time. One employee ask to help I said I need to place a large floor order. You need to go to flooring. Ok, but I've been there and no one is there. Well all of our computers are being used up here I'll call someone to meet you. First, none of the large time happening employees were standing in front of any of 10 computers actively doing any computing and no other customers were in front of me. I went back to flooring and sat down 20 minutes before I called the store from my cell phone to ask for help. Finally Desiree came up. She was able to make my shopping experience worse. I mis-pronounced her name and she was happy with a upside down smile to help me know that twice. But again all I need is flooring and they sell flooring right? Read this conversation Her: We don't have enough to complete your order. Me: Okay can we order? Her: it doesn't show up in the system. Me: but here is the pic of the bar code from right over there. Her: we only have 20 boxes Me: can I order online? Her: it's not in the system I doubt it. You can buy our 20 boxes, and go to the 2 other stores and pick up what they have to complete your order. Me: can I call the stores in advance and have it ready. Her: you can try but it's not in the system. Me: if it's not in the system why are you telling me the inventory of other stores? I have no idea what is true. Because i left with no flooring and will go to another store and ask my customer to choose from a different stores selection. I mean it's just another trip to a customers home and repeat the selections process and back to the order department. It will not be the floor dept of "d pot" Thanks Home Depot for showing me the correct pronunciation of "Desiree" only cost my company $350 in wages for lost time. READ MY REVIEW FOR THE LOWES experience. There is a big difference in training. This is alone set in place from the culture set in place from management. read more

The Home Depot - Me: I need to order this from your shelf depot employee: it's not in the system . - Nurseries & Gardening Near Me - Corpus Christi, Texas

This Bridgeport on Southport Ave store has improved, Emilio, John, Roy, Courtney, Nadia, Jody, Flooring, Lawn & Garden, Lumber, Rental, Plumbing, Electrical and every department has turned this store around, keep up the good work. Better service means more customers. Please keep more staff working, so we can get help and buy more! I would like to see improvements in security, maybe hire off duty police/law enforcement. We even got a new store manager Lisa! Ps. make sure you follow up with complaints, this was a big issue in the past. Make it safe and clean and more people will shop here :) read more

These ppl should get zero stars!! I ordered a refrigerator May 9, 2021. I was told I would have to wait 20 days! I said ok. After waiting 20 days, they changed the time from 8 am to 9am to 2pm - 6pm. Then they came with a dented up refrigerator,which I refused. After that I had to wait til Tuesday June 1 to find out what was going on. At this point, I was told I would have to wait til wensday to reschedule my delivery. I was disgusted and asked Christina for a refund. I'd rather wait 5 days for a refund then wait another second for anything else home depot has to offer. What a mess, smh. I'm sure they will use Covid as an excuse. I waited almost an entire month!!! Home depot can take there delivery service and shove it where the sun don't shine. read more

Worst service I've ever had anywhere waited an hour for an hour and asked three separate times for assistance fuck this place and the people who work there read more

I was in desperate need of a washing machine and all the other stores in the area did not want to help me at all. You can order it was what everyone kept saying. Emilio went out of his way to help me find a clearance model I could take home today. Ruby made sure it got loaded and I was able to able to get home. read more

I was a painting contractor in college, and even as a general contractor, continued to paint on jobs where I could have subbed out the work. My experience goes back 47 years. Today for the first time EVER I was told by a Home Depot toadie, whom I understand is actually paid by Behr, that if I order paint based on a chip picked up yesterday in their store, I cannot get it for almost ten days. This is not specialty-order paint, this is paint that is a common Behr paint to be mixed at the store from widely available pigments. This is bullshit. That's not how painting works. In the phone conversation, the toadie continued to refer to me as a man (why? Because I've spent time in the trade?), told me that "only inexperienced young people would ever want their paint that quickly" (ever dealt with a client who knows what she wants and when she wants it?), and informed me that only new customers do anything online. Really? It's the 21st century, people. She then told me she could give me a SKU that might allow me to get the paint faster and I should hold. I held for ten minutes, then the phone rang and I had been kicked back to the Customer Service Desk, where the guy had no idea what I was talking about. I've been a customer of Home Depot and Behr Paint since Devoe went away, decades ago. I suppose it's time to switch to Benjamin Moore. So I'll go from the #2 paint in my trade magazine to the #1. Guess I should have done this years ago. Join me in telling Home Depot and Behr Paint to go to hell. read more

Called all three local stores to get a price on cdx plywood. None could get to the phone.... Five other lumber yards (incl Lowes) DID answer and now have my business. Shame they can't seem to get basic customer service in their scope. read more

The worst of the worst of the worst customer service. Their inventory is always off. Online says they should have the products, however..the store seems to be out of stock. They rarely ever answer the customer service line...I tried calling and the phone rang for more than 5 minutes and was never answered, the call clicked as if it was transferred, but still no answer. I noticed that this location has 2 stars and now I know why. Doesn't seem like management nor the employees do anything to turn it around nor try to redeem themselves. read more

We needed a universal valve for our Delta shower kit! John went above and beyond to help us find it. He took the time to look up the item and found that it was in a "no home" location. John then walked us over to the location, found the ID number and grabbed a ladder to retrieve the item. If John didn't take the time to do this we would've left and search other stores. We will continue to shop at Home Depot, John was a great example of customer service! Thank you read more

I am honestly baffled by my experience here and am only posting this review to warn others and hopefully get some resolution. This was my first time ever shopping at HD and lemme tell y'all.. just go to Lowes. My boyfriend rented a carpet cleaner to clean our bedroom, it was supposed to be a simple 1 night task so we didn't find the need to buy the protection plan (DO NOT MAKE THIS MISTAKE IF YOU CHOOSE TO RENT FROM THIS PLACE). We got it home and it stopped working within the first few minutes of using it. We immediately called HD and spoke to someone who said we can bring it back for either a refund or a replacement. My boyfriend asked if I could bring it in the next day since we drove from the town over and he had work, and they said that was fine. I drove back today to drop it off and the employee told me that not only will they not give us any refund or replacement, but we were supposed to bring it back yesterday and we are also obligated to pay for whatever maintenance is needed on the machine (up to like $1,300). He wouldn't give me much info after that and just kind of stood there and shrugged his shoulders and kept saying whatever I was told yesterday on the phone was not correct. I asked for a manager who was even more rude and aggressive about it even after he ADMITTED TO THE OTHER EMPLOYEE RIGHT IN FRONT OF ME THAT IT WAS THEIR MISTAKE. He straight up looked at the other employee, said "yeah we shouldn't have told them that yesterday", then turned to me and said "yeah since you didn't come yesterday you're still liable". After explaining yet again what I was told on the phone, he cut me off and asked why my boyfriend didn't bring it in this morning (because we works at 5 A.M.????). Of course he didn't care and pretty much told me that's too bad. Now we are potentially out our rent money for the month and our carpets are still dirty. We basically wasted gas driving to pick up some heavy machinery that didn't even work and now we have to fork out money for. I truly don't understand how a business can admit they made a mistake and still expect their customer to fork out close to a thousand bucks just because they technically can. I am very sick over this and will definitely not be going back ever. read more

These people are freaking rude I asked to unlock the spray paint The lady gave me this nasty facial expression This store really needs to get their employees in check I mean how hard is it to open a case. come on Quit being lazy read more

Had to use a ladder to get to the top shelf to bring down my own bundles of shingles because the employees here are lazy

Service and stocking is extremely poor on a consistent basis. I routinely have to search for my own items behind front of shelf stock and over stock. No one is knowledgeable in their departments and I hear associates give poor advice to DIY-ers regularly. If I have the time to drive to the Calallen location, or the Lowes on Airline, I do. Also, your payment devices can accept NFC (phone based) payments, but you have that option disabled. read more