This is one of the better Home Depots, and through my recent home renovation projects have spent a ton of time there over the last few months. Compared to the other Danvers store its well organized, clean, and well managed. Same goes for the others in the area. One thing I like is that you can usually find decent lumber; they seem to cull out the junk as it gets picked through rather than just leave it on the shelf over and over. Service can be somewhat difficult to get without asking for it-as it feels as if this store is staffed slightly less than normal. I have rented a tool or two; can't give the rental transaction highly as the clerk gave me the hint i was bothering him but upon return got the total opposite attitude. Who knows. The paint folks have been good to me; sometimes it can take a while if they have a whole mess of stuff to mix ahead of you in line but so it goes. Overall I'd recommend this one over the others. read more

Went here after the debacle at the other Danvers store. All my plywood was cut in a quick, professional manner. I would tip the guys if I could. All the cuts all done right and even the cashier was super nice. I will only go to this store now. read more

Awesome, especially Neil, Burt and Melissa in paint. Managers like Brady, Shawn, Jim and Sara are so helpful. Best Home Depot by far in the Northeast! read more

Michael from the paint department was so pleasant! He put a smile on our faces with his kindness. William working at the front was also wonderful. Both so helpful! read more

After over a year since my last horrible experience, I ventured into the Danvers Home Depot (Independence Way}, I was hoping that the Customer Service dept had been revamped and that there was an overall general improvement in employee attitude and work ethic. I was sorely disappointed, ad nauseum. Asked an employee/greeter for location of needed items. Was told "Aisle 10." Thoroughly checked that aisle, to no avail. Asked another employee and was told "Aisle 7." This was a repeat exercise in futility. Went to CS and a short, grey-haired CS rep with an abrupt and thoroughly antagonistic attitude, spat out "Aisle 10." When I explained that I had already looked there, she yelled "Well, that's where they are." My poor 85 year old mother asked me, as I walked away, "Why are there so many people in CS standing around with their arms folded, and why don't they help us?" She, too, was fatigued from walking around with no assistance or valid information given from the employees. I explained that, despite the unemployment rolls, that Home Depot had scraped the bottom of the work force barrel, AGAIN! After locating a more helpful employee, she sent us down an aisle and told us that a few end caps on our left, was where we could locate the items. No, but retracked to the right...and located the items. I went to CS to apprise the group that the items were located at the end of Aisle 8. They seemed annoyed at having their gabfest interrupted by a customer with info. Such an appalling lack of capable, personable, helpful humans in that CS dept. Hey, I did buy a plastic mailbox from you....perhaps you would like to hire it? It certainly must have a better work skill set, and undoubtably a higher IQ. You could put a black sparkly mask on it, like that (one of many) useless CS rep! read more

I'm only giving them three stars because I feel bad giving less. I've been shopping here for about 5-6 years now. And know most employees on site. I remember a while ago a dude was getting let go that worked there, and it was the beginning of the end of Home Depot caring about their customers. They used to employ actual professionals in each department. They were SO KNOWLEDGEABLE, but since they followed the Dunkin' Donuts script for expansion, they put a Home Depot on every corner. You can't afford to pay THAT many professionals. Now you are lucky if they will help you locate a 5 gallon bucket. I asked, and was not addressed at all, aside from, 'they are usually on the end caps' I had already searched, but the young man was distracted flirting with numerous girls, so he could not be bothered to see me standing there, still talking about how I already looked, and he was SO ENGROSSED with these females, I just was shocked. These big companies DO NOT care about you, me, or their associates. And it is abundantly clear based on their attitude towards their jobs, and the customers. I have since ceased spending money here. And am currently looking for local businesses to support. These guys were cool 20 years ago when they were actively trying to be the best. Now, they just go through the motions, and count our money. It's actually sad, and pretty typical of the American business model read more

STAY AWAY!!! This Home Depot is the worst!!! I placed 12 online orders for mulch with a limit of 80 bags per order. Yes that's right PER ORDER not per customer. The manager canceled 6 of my orders even though the store had the product. When I spoke to the manager he was extremely rude and no help. Lowes home improvement is within 3 miles and I will be going there from now on. read more

I had an item that provided screws but not enough nuts and washers. I needed one more set. The manager, Jim, was extremely helpful in finding the right one, and then didn't charge me! Very good customer service! read more

Lisa R in the garden department was wonderful so helpful and informative with me she really went all out to help me even though I had children with me that were not being so cooperative in the store she was even wonderful with my kids so thank Lisa I will definitely make this Home Depot on Independence Way my go to store from now on! read more

Highly recommend them for power equipment repairs. Worked with Michael LeBrun who was honest about the repair prices and got my mower back within 3 days. read more

I have to say I am so disappointed with cooperate Home Depot. I went today to purchase an Whirlpool over the range microwave. On sale $198 from $399. only to be told they do not have them in stock. When I asked when they would get the next delivery they told me they do not carry them and there would be no delivery. I would have to order it and have it delivered to my home for an additional $59.shipping fee. I asked if I could have it delivered to the store and, again was told no. I had to have it delivered to my house with the additional shipping fee on me. If I wanted to spend $270 and have something shipped to my house I would have shopped online. There were no signs posted stated. Here is this beautiful item. By the way we don not carry it in stock. We never will and, if you want it you will have to pay extra for it to be shipped to your house because we do not let you pick it up at the store! read more