Well they are great until you have a problem and expect HOME DEPOT to stand behind one of their expensive products. I have been waiting for over three weeks for Hone Depot to respond to a short, well thought out letter which included a reasonable repair request. read more

Do NOT Rent a truck from them, they will charge you for tolls you from locations you didn't go to. They have now charged me for tolls from a location that would have required the box truck to go 145 mph to reach in the time the toll was charged, the store tells you to go to corporate and they tell you to go to the store. This is unacceptable. No one is fixing this issue!! read more

The Home Depot and the staff at this location are EXCELLENT!! The problem is the policies of Home Depot. I purchased a Samsung Microwave from this location for a my home in NYC. I was charged a delivery fee of $59.00, which I had no option. I was not allowed to pick the item up from the store to avoid this fee. The item was delivered as promised. When the item was opened to be insalled it was discovered to be damaged. Policy by Home Depot, must be returned within 48 hours. I spent $410.22 for a Samsung Microwave I cannot use this item!! I am basically being told, hey you purchase, we take your hard earned money and if anything goes wrong, work it out for yourself!! Your time and money are not of value. You as a customer, are not of value. I am writing this review as I am being put on long extended holds and several transfers. I have been on the phone for a hour and still running. DO NOT GO INTO A HOME DEPOT. DOES NOT MATTER WHERE IT IS. THIS COMPANIES POLICIES ARE NOT FOR CONSUMER!! FYI THEY ALSO OWN LOWES!!! read more

This Home Depot and the Lowe's down Lincoln Highway are your two best sources for any hardware you may need in the Langhorne area. I recently went in to this branch to check out laminate flooring. Well I didn't find exactly what I wanted, I found they had a pretty decent selection and attractive prices. On the way out one of their sale displays caught my eye and I wound up buying a power drill set that was offered at an unbelievable price. Throughout the store actually, the prices were as great as you'd expect from a big box store, comparable to Lowes, and much better than what you'd find at Ace. On the downside, there are a few things that bug me about this place. I think their lack of Wi-Fi, in an area that's known for terrible cell phone coverage, is really unacceptable in this day and age. While trying to check out products and reviews on their website, I noticed I had zero bars (thanks Verizon). So without store Wi-Fi, not an uncommon thing today, I had no way to connect and check what I was looking for. More than once I've had to walk out and shop elsewhere because I wasn't able to get the information on a product that I needed. Also their bathrooms are absolutely revolting! I had to take my kid into one, and we are both mortified at the state of it. It's almost 2020, nobody should have to use a store bathroom that smells like the plague and looks like a sewer pipe exploded. It's just really disgusting and unacceptable. They should really be ashamed for making customers and employees use a facility like this. read more

Terrible process for picking up orders compounded by incompetent staff. Service on the floor at most HDs are hit or miss, but I've never been in another HD where the service desk is so clueless. The service desk here can't institute/enforce a line structure whereby customers are serviced on a first in, first out basis. They take random customers not on the line which causes problems for those that are wait patiently. With no structure, rightful customers are left to fend for themselves with renegades who don't believe in the honor system and fiend ignorance when they clearly know they were not there first. This includes those behind the counter who basically take whoever they want to first. Picking up online orders is supposed to be easy. This HD makes it hard. I'll never go back to this HD. read more

This is not a slam against Home Depot, which gave me excellent service, overall. Hence, the 5 stars. This review really is to warn people who are shopping Home Depot to be aware of SAMSUNG products. If you're considering buying new appliances, you will save yourself grief by avoiding Samsung. This company used to be known for high-quality products, but now they are like so many other unethical companies that don't provide the quality they promise and don't care about customer service. I bought 4 new appliances from Samsung through Home Depot all at once and waited many weeks for delivery. Finally the fridge was installed October 27, but it doesn't work!! Doesn't cool food. Called Samsung that day. They said they would send out a tech but I have to wait 2 to 3 days for a phone call from them to tell me WHEN this tech might come. And then it would be several more days before the tech actually does show. Have now been without a fridge for 7 days. Had to throw out food and buy a cooler to salvage some. Naturally, Samsung refuses to reimburse for the food and extra cooler expense. Finally contacted Home Depot corporate and it turnes out Samsung LIED to me and violated their contract with Home Depot. This contract stipulates they must REPLACE (not repair) any bum appliance that customer reports within 48 hours of delivery. I won't get replacement fridge until November 6. What kind of way is this to run an ethical business?? Brand new fridge, waited for it for 3 months, and it doesn't work right out of the box. Hope the other appliances aren't defective too. read more

Hard to think of a place that's gone more downhill. Service is absolutely horrible when you can find someone. Everything is locked up now anyway. You get better luck just buying online. What a shame. read more

Russell was very helpful. It took less than 2 minutes for him to answer my question and show me what isle to look in and exactly where it was. I was very grateful for his help because I was able to get in and out with exactly what I was looking for promptly. read more

I ordered 5 storage cabinets, and paid extra for their "White Glove" delivery, where the items would be delivered to any room in the house. Home Depot split the order up into two deliveries, but applied the "White Glove" service to only one. I caught the error, called Home Depot, spoke to a nice lady, and she made effort to apply the correct delivery action to the ENTIRE order. Her efforts failed, because when the first delivery was attempted, the workers refused to do so. (This would have involved walking around to the back of my house.) I refused delivery, I cancelled the entire order, and I will shop at Lowe's. read more

5 stars for Celeste who was so helpful and friendly. Very thankful for the time she took to help me to choose a carpet to match the room I am remodeling. read more

If i could give this miserable corporation - 100 stars, I would. Lowe's, you have a new customer. HomeDepot card is shredded. Incompetent and unyielding is not an ideal business model. read more

Okay! I admit it. The Home Depot has grown on me. It still is a big box destroyer of family hardware stores, but now that so many of those mom & pop stores are gone, where are we to go for a choice of power tools, ladders, and expandable screws? I found myself there this weekend as part of a home project to install curtains over a French door. As all such jobs become, it was more than originally bargained for. Now, that I had the actual drapes in hand, I discovered that my old electric drill was not in great shape after twenty years, and more importantly, that my handy step stool had been lost in divorce. First stop - Power Tools. I felt the rush of adrenaline upon seeing all the sleek steel packaged for a quick date. Once one of the Home Depot dudes approached to assist, and he explained the difference between NiCad and Lithium batteries, I was the possessor of a new Ryobi power drill/driver, complete with battery pack and charger. Sexy lime green and black. Second stop - Ladders. I am tall, but for working at over 7 feet to screw in curtain hardware, I needed help, and my old standby step stool had been purloined in a property settlement deal. So, I checked a few here, and selected a GorillaLadders three step aluminum and rubber folding stepper for a great price, that I had to admit was much better (and safer) than the old one. Third step - Get 'er done! The Ryobi worked like a dream with variable speeds controlled by my trigger finger, and direction reversal with the push of a button. I climbed up my new stairs and was able to complete the task with relative ease and speed. Amazing what the right tools can accomplish in the hands of a rank and clumsy amateur. read more

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This Home Depot is very poorly managed. I've had multiple issues with this store. I was in here on a Saturday afternoon during all the covid stuff going on. The store was absolutely packed. I was halfway done my shopping when they went over the intercom and announced everyone needed to check out and they were closing the store for an hour. Apparently there were too many people in the store. Every other store in the area had been limiting customers already. Except for this store. To open on a Saturday morning and have NO PLAN at all is a joke, and halfway through the day decide they should shut down. Then recently, during the covid stuff. They finally decided to limit customers in the store, which is great. I waited in line, got in the store around 9am. Went right to the trim/molding section. It was blocked off, nobody was around. I found an employee and asked why it was blocked off. They said they had to lower something. Okay... 10 minutes later the forklift comes. Which it wasn't even for the isle I needed. 20 minutes later they were done. So I waited 30 minutes to get to what I needed. They close at 6pm. So why are they waiting until there are people in the store to lower common products. I can't tell you how many times the Home Depot app says they have 5 or 6 items in stock. I show up to the store and there are ZERO. I ask an employee and they say "It was probably a miscount". The Tullytown location is great but they don't have as much variety. The Bensalem location is great also, but I have to drive past the oxford valley location to get it. read more

Yet another Home Depot, you'll find anything you need if you know where to look. Most employees are there, but don't care. Nothing to compare with a local hardware store, where you really can get good advice and superior quality. read more

The Home Depot - Entrance - Nurseries & Gardening Near Me - Fairless Hills, Pennsylvania

I was looking for black bins with the yellow tops. They had several listed online that were available. When I went to pick them up a young man said it would take about 15 to 20 minutes because they had to go get it off the pallet at the top of the shelves. I said never mind I'd get it another day. But when I go back to get the regular bins that they are full of in the front of the store, I still would recommend going. read more

I have used home depot curbside pickup on three different occasions. They are the worst, some how everytime I order, I have to go inside the store to retrieve my order. What's going on home depot and WHY do you shutdown curbside so early. You should really check out Target's curbside service and learn from them... read more

Appliance and plumbing departments- HAVE THE BEST Employees! We can't thank Jeff, in plumbing enough- he went above and beyond for my wife - with an issue we had, while i was away at work. Yes, SHE FIXED IT BY HERSELF! Along with Mike (I believe he helped from flooring?) since he was the first to help us, yes, in appliances- along w an appliance manager Home Depot, Not the rude people in Lowe's got $6,000.00 of our business. Thank you gentlemen read more

Woman named Wendy in tools was extremely rude to me.... customer is always right!!! I have never been so disrespected especially as a veteran. Will be calling corporate. Was very taken aback by their behavior. read more

I'm not too knowledgeable with trying to find items at Home Depot usually my husband does the shopping , so I had an issue finding something and this particular associate named jack really did an exceptional job of going above and beyond in helping me find what I needed it . I usually don't do reviews but he was kind and extremely helpful for my needs and to that I thank him tremendously read more

I usually have a very pleasant experience here, although once I had to deal with a "customer service" agent who was texting and trying to "help" me at the same time. That seems to have been a fluke, though. The store is clean and well-lit; we like to spend hours browsing the garden section during the spring and summer. The parking lot can get very crowded, so be patient. read more

Warning...I am ticked so beware the CAPITALS! Husband and I knew exactly what washer/drier model we wanted to purchase. We sit down with Carolyn at the appliance dept. and find out they don't have them in the store so we have to order. We sorta figured that would be the case so it's fine, it's only July 2 and we don't move into our new home until July 15th. Everything good so far. They can't get the washer, due to a back order until August, will August 6th be okay for delivery? Ugh... but okay, we'll make do. We verify she is certain this will be the date and are reassured multiple times that it is a firm date. We agree to have both drier and washer delivered at the same time (thanks goodness). We paid in cash because if you ever decide to buy a house you'll learn you don't make big purchases using credit cards or even from your bank account right before closing. Fast forward to August 4th. I call Home Depot to verify there will be no problems with Saturday's delivery. The man in the appliance dept speaks over me as I try to ask my question, "As you were informed when you ordered, " he said in a tone of tired annoyance, "you will be contacted the night before delivery to confirm and then on the delivery day they will call to let you know within a 4 hour window of when they will arrive." I explain that this is all well and good but I want him to confirm now, since we were told the washer was on back order, that there is actually one available for delivery on Saturday. He 'checks the computer' and tells me, "as far as I can see everything is fine." I should have realized this was code for, "I've got no freaking idea but I want this woman off the phone." Fast forward a few hours and we get a call from Home Depot (I don't for a minute believe this is a coincidence) and they want to let us know they are unable to get a washer to "fill our order" and we need to wait until September 3rd. Not in any reality is this acceptable. They offered us a compensation of $50 and when my husband laughed derisively, upped it to $75. Yea...still no. Husband gets a number to call back when it isn't the middle of the work day. Call early evening to cancel our order only to find out the date we were given of September 3rd...yea, that wasn't a firm date either. We'd have been shafted AGAIN because they also didn't tell us it was a manufacturer back order, not specific to Home Depot. THEN we find out that we can't come in to the store and get our cash, nope, got to wait for a check AND the check HAS to be mailed, you can't come to the store to pick it up. Guess how long you have to wait for the check... TWO WEEKS! So not only did they play fast and lose with the truth but they are delaying us being able to purchase different units from another store! I get it that they don't want to hand over 3 grand at the counter but I should be able to PICK UP THE FREAKING CHECK within a day and not be forced to wait two weeks! Utterly ridiculous. NEVER EVER going to buy anything of any importance at this freaking company ever again! UPDATE: Tried to write a complaint on the companies website but you can't! Not unless you create an account (which I did) only to find out you have to make a purchase using a credit card. DAFUC?! Now to figure out how to contact corporate! Update two: found through companies main website how to send message to customer support. read more

This is a good branch of the Home Depot franchise, with staff that is willing to help you and are very knowledgeable about their stock. When one staff doesn't know something, he will quite happily point you to/help you find the person who does know. It is well stocked with a lot of selection. The only complaint I have is that the nursery section could be better labeled. read more

Good luck with getting help. Everyone is in a hurry to go talk to each other. 10 people must have walked passed my husband and I and not one person acknowledged us. We finally found someone in the floor department, I think his name was Bob. I only went here because I have their Credit Card , my preference is Lowes. Maybe they should all realize they have jobs, because of customers. I hope the Store Manager reads this and can retrain or replace!!! read more

Love my guys. Go to electrical. Joe retired and came back. Knows it all HD is more knowledgable. Lowes ate cashiers and non professional trades exp. however larger selection of pretty stuff privates is out. Lowes markets to the female Profile more. So you homework at HD. See lowes. Know what You want. Most of the time amazon has it cheaper I you have prime read more

We purchased our new kitchen from Home Depot and when we ran into significant issues, the store offer sympathy but no actual remedy for our problems. We will not go back to Home Depot again. read more

The worst customer service I have ever received. We redid our kitchen with Home Depot and it was the biggest mistake. Our cabinet came broken and took 4 weeks for the new one to come, setting us back an entire month. Then there was miscommunication with the countertop company, which they outsource, and we ended up having to pay over $500 more than expected. The management throughout the store has no concern or care for their customers. They offer no compensation besides the cost of the late cabinet ($180 for a month without a kitchen) and refuse to stay in touch and call back when they claim they will. I will never shop at this store again and highly suggest that you do not use Home Depot for any projects. The quality of their products and service is an absolute disgrace. read more

I went to Home Depot today to pick up a replacement 6 panel door. I'm just replacing the door so I grabbed a 30 inch by 80 inch and went over to the saw in lumber to have it trimmed down on the hinge side to fit in my existing opening. I just needed to remove 1/4I saw this done just two weeks prior, and thought wow that's really convenient. I'll have to do that when I get a chance and replace that beat up door at home. So I measured the door and off to Home Depot I went. Well today I was told they only cut lumber. I thought well maybe this guy is just lazy so I asked for a manager. The person that showed up was Dion Burke. He doesn't work in lumber I saw him later in the windows department. I don't think there was a manager available and he was just the lumber departments buddy. He confirmed they don't cut doors but didn't know the reason why. When I told him I saw it done just two weeks ago he didn't have an answer why. Could it be that they were both cowboys fans and didn't like my eagles hat? Could it be that Dion was covering for his lazy friend from the lumber department or did they think I looked like a Trump supporter and would feel like they were helping out the enemy. I'm sure Dion didn't vote for Trump. It is so sad that today there are so many lazy people employed at most department store and just want to do the minimum amount of work. So many don't want to go the extra mile. I own a table saw so I'll get the job done. Has anyone else had any similar things happen to them at the Fairless Hills Home Depot. I had many good days there but feel like today I was discriminated against for some unknown reason! read more