It was hard finding help in the garden section and when I did I was given the wrong locations to the things I was looking for to start my patio garden. Then I ran into LaRoy who pointed me in the right direction every single time. I can tell he loves his job and works very hard. He was super nice too! read more

The Home Depot - Hardware Stores Near Me - Frisco, Texas

I have shopped here a few times as there is another store closer to home in Plano. Today's shopping was to get a new frig water filter. Parked in veteran designated spot. Nice. The lady in major appliances took my note with brand of filter and went to pick it up. Nice. Then at self-check out the lady helped my get my veteran discount on the filter. Two nice employees. read more

Yelp 100 - #22 March 26, 2023 This location is clean and organized. The staff at the rental corner was very helpful and answered all of my questions, and the staff at the front were friendly as well. If you're hoping to rent a pick up truck or any equipment, I suggest the you reserve it online so that it is waiting for you on pick up day. Pick Up trucks can not be reserved online and are on first come first serve. On Sunday's Home Depot opens at 8:00am and I suggest that you get there early because there was a line of people waiting to get in at 8am. Have patience and don't be afraid to ask for help. read more

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I have now ordered online for home delivery twice. The first time, the estimated delivery date was 3 days after our vacation ends. They delivered it while we were gone and the new wood got rained on. This last time, I ordered it two weeks before vacation and it was scheduled to be delivered in four days. With vacation in a couple days, Home Depot says it has shipped. UPS said a label was created, but it hasn't been given to UPS yet. Had to cancel. Not again. read more

Everyone who I asked a question took the time to help me! Three employees helped me when I had a medical issue and stayed with me until I recovered and got to my car!! Thank you E, Rocky, and Kadie! Going above and beyond! read more

THE ABSOLUTE WORST HOME DEPOT EVER!! I have been to lots of Home Depot's. I love Home Depot. It's my happy place. Well. Not this one!! 1 star is way too high for this one. The employees are lazy and rude. They are young and all on their phones. And it's not work related. I finally put everything I was going to purchase down and walked out because after walking round for 20 minutes and 2 wild goose chases; couldn't get anyone to tell me where sandpaper was that wasn't red. They didn't even know if there was any. read more

This place is poorly run and employees cussing a storm in a isle I didn't feel comfortable going down. Absolutely disgusting how people talk to each other. I hate Lowe's but I'd rather go there and not get the item I wanted but the next thing closes to. I might even order over the internet on Menards which isn't even in Texas. I'm just looking to get a brand new fan in my living room read more

Always helpful and polite. Today for example Tracy in lanps and fans she when above and beyond when I had an issue with some outside lights that the hardware was missing . Thank you again J. Carter read more

The Waterer here was very into her job, knowledgeable and on it! Everything was being maintained and the plants looked happy. The garden gates didn't open until 8 am but what a great selection of plant material they had! I was very happy with how everything looked and the level of care given to the plants. Looking for color to add some zing to your outdoor living areas... this is the place to come and find what you are looking for! read more

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This place is so slow. I would not write negative review if it was first time . 4th -5th times. I am trying to buy some stuff for garden. And when I ask someone to help specially things that are " garden attendant supposed to help I waited more than 30 and more mins to get someone help me. They see you and will ignore you. Seems like they are doing it deliberately . Or test your patience. I understand it's heat. And places have short of staff. But that's how how it's job done. That's why they are getting paid. Unless they are volunteering with no pavement . Over all. They are very bad at customer service. read more

Shout out to RANDY in the Gardening department! We were in dear of some nailing steaks for our outdoor Christmas decorations, and they were sold out. Randy went above and beyond to search for some in the return department. Josh also help us finding the night lights, great team and in a short period of time we were in and out. read more

The Home Depot - Hardware Stores Near Me - Frisco, Texas

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I remember why I hate this store. There is so much crap piled in the walkways that only one person can pass at a time. How does the fire marshall allow this. It is so annoying waiting for somebody to pick out an item just so I can get past them. Then after finally making my way to the right I'll, I find out that the item I want is out of stock, AGAIN. read more

The staff in he garden center was very friendly! They have a good selection of rocks and stones. There pricing for pots and urns is very reasonable. read more

The Home Depot - Hardware Stores Near Me - Frisco, Texas

The service I witnessed today was unacceptable. I saw a sweet nice woman ask for help to load some heavy material. The workers continued to ignore her. After multiple attempts, another kind customer offered to help. The Home Depot... DO BETTER! read more

This location has delivered the incorrect material 3 times in a row. Whoever is responsible for loading the delivery trucks needs to be fired. read more

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The garden center at this location is very impressive. It has a large selection and the store is kept so clean and organized. Highly recommend read more

The Home Depot - Beautiful selection of neatly organized plants! Very impressed - Hardware Stores Near Me - Frisco, Texas

A gentleman named William helped us cut a pvc pipe today and I thought he was the coolest and friendliest guy I have seen in a while. Another employee came by to help and he was nice as well but I don't know his name. People like this deserve great reviews! read more

Never again Never again will I use the Home Depot installation ion services . Every other service (cable, appliance repair, lawn service, etc.) can schedule an appointment a week(s) in advance. But, not the Home Depot. The Home Depot gives 12-14 hours notice. So, if you work, you can't change your schedule, because the Home Depot can't tell you when they will be there. If you want to make plans for the weekend, well, that's just too bad, because the Home Depot won't tell won't schedule until the night before. We rescheduled an installation to accommodate delivery by the Home Depot. That did not work because their installation office told me that I am not on the schedule. But they do give you a general number to call to schedule. Sometimes you can even get through. And, on the occasions that I have spoken to a "customer service" rep, I have found him to be rude and condescending. I would rather pay another installer more money and be treated with respect. read more

I don't do a great deal of projects, but this HD always has what we need. It's the closest home improvement center to me and there are occasions that I will venture to Lowes. For my yard products, they always have the best prices on Scott's mulch. I go thru about 18-20 bags a year. Their fresh plants and flowers always have a huge selection. Stopped by there today to grab a couple new faucet replacement items and the associate working the aisle was helpful and I walked out with everything I needed to repair my leaking faucet within five minutes. The location is on a growing corner and plenty of other shopping around. I recommend this location for your you home improvement needs. If you are looking for flooring, I recommend Style Floors right down the road. Great selection and service. read more

We used Home Depot Services for our Window Replacement as we have had good experiences with our DIY project, but our window project is still on-going after over a year since we signed the contract and almost a year since work began. First, the installers that showed up where wearing Extreme Windows shirts (not Home Depot) and they dropped an old window on one of our new Trane 18 Sheer, 4 ton A/C units causing dents to the housing because it was not protected properly (no plywood protection, just a tarp). They didn't inform us of this and we found it during our informal walk around after the first day of work. Also, there was addition damage (wood floors, window sills, etc.) caused by the speedy and rough work as proper protection was overlooked. We are still trying to get the repairs completed, but Home Depot has some many different contacts for different departments that there is very little responses as it is always someone else's department. Also, we still waiting on one window as now they are saying it is a Special Order even though the windows were measured three (3) times and charged us an additional fee. Here is an example on how bad Home Depot is disconnected, we had one cracked window upon delivery and the installer ordered a replacement with the window being in a high vaulted ceiling. During a walk around with the Regional Manager, Branch Manager, and Installation Specialist, this cracked window along with all of the damaged was pointed out to them. When the Home Depot peron came to replace the cracked window, he was not informed that a ladder was required even though four (4) separate Home Depot were aware of the window's location, so he could not install the window and had to make a second trip. Total lack of caring, responsibility, and accountability experienced from Home Depot Window Services, so I would not recommend and will not use in the future. read more

The staff is so helpful and willing to answer my qyestions. The staff is knowledgeable in their department and products they sell. As a bonus, I love looking through their garden department even if I don't plan on buying plants. it's just nice to walk around after finding the stuff I really need. The reason I didn't give it five stars is because the store can't be messing with your stocking. If they cleaned up their shelves just a little bit I would've given them five stars. But this is Home Depot, not a department store. read more

Paint department employees at this location seem inconvenienced when you ask for help. They act like you're asking for the world when you ask them to do things that other locations have no problem doing... A month ago- Me: "I need to match fence stain with the color code xxxx" Paint guy: "not possible, our system won't do that" Me: "how come the plano store was able to do it" Paint guy: "he's lying, not possible" Me: "I think you're misunderstanding, I have painted my fence with stain from here, I need more" Paint guy: "I'll believe it when I see it" Today- Me: "I have this paint chip I need matched" Paint guy: "too small needs to be bigger" I didn't even want to bother telling the guy that I had matched before with the exact same paint chip. I just gave up and started trying to match it up against swatches hoping I could find the color. It wasn't just that the guy was mistaken on both occasions, it was that he acted like I was inconveniencing him. Instead of saying, let's see what we can do, he just said nope and turned around and helped someone else. read more

terrible service. workers suck. never coming here. ‼ one of my friends needed help carrying a very heavy air conditioners and the workers ignored her, the only person that offered help was one of the customers. read more

Store is always dirty. The mangers are complete A holes, if you need help and someone calls someone for you, good luck waiting at least 30 min. I use to work here and customers and employees get treated like absolute sh*t. Do yourself a favor and drive to the prosper location, this place sucks. read more

I really want to write a great review, but I can't. It seems the staff purposely walks away from customers so they don't have to deal with them. I've seen it over and over again. The staff is like zombies walking around in the store...they truly don't know why they have been hired. This location lacks custom service and unmotivated staff which hurt the reputation of a good name brand. read more

Well you don't expect a lot of personality from clerks here, but basic friendliness is a great tool if you are working retail. I was given the opposite of this from customer service and return clerk Brooke at this location. She was curt, uninterested in me as a customer and unfriendly. So clerk Chad saved this Home Depot from getting one star as he was helpful and friendly; even leaving his ladder he initiated an offer to help. Man both ends of the spectrum here today! read more

This is the best Home Depot in the area! Everyone is always so helpful and pleasant. They may not know the answer to everything (the place is huge how could they all be experts at everything) but they always find the right person to help. Silvia in the flooring area was super nice and helped my wife and I purchase some carpet materials to fix an area our dogs chewed up. I learned a lot and my patch job came out flawless. Will Return! read more

Today I had a patio door delivered and it was damaged.The delivery company explained that the door was damaged and asked if I wanted it or sent back. I refused the door and had it sent back to the store. I called store #6513 to let them know the situation and that I need the door reordered. John answered the phone and was very short and rude from the beginning. John felt he needed to let me know that I needed to call another location or go in person to purchase another door and have them deliver it after already purchasing it from his location. Personally ,I would have said Mr.Rodriguez we are sorry for the inconvenience let's get that door reordered for you..but John failed at his job miserably!! I asked to speak to a manager and I spoke with Kevin who wasn't much help either. Kevin did not want to have a conversation with me about his employee nor about the issue at hand. Kevin quickly hung up on me and passed me to customer service who refused to give his name. His very words... "I refuse to give you my name" and proceeded to tell me the door will be ordered and i will get a call back of the delivery time and date. I then asked for a number from the corporate to file a complaint and I can honestly say he was not worried one bit. I will be canceling my Anderson window and Coolair AC unit replacement projects with Home depot. i do have one positive outcome through this ordeal and that's Lisa with customer service. Lisa was amazing at handling my complaint and getting the help I needed.Home depot should invest in getting  training on customer service  for their team members starting at location #6513 in Frisco Tx .. Mr. Rodriguez read more

I trusted Home Depot for installation services, but not any longer. Their "trusted" partner Same Day Water Heaters will take advantage of you and charge you for many things you don't need. They don't use Home Depot parts and they don't break out parts versus labor in their bill. I bought two $700 water heaters from Home Depot and they told me the price for installation was going to be $2400. Then when they got there they told me I needed roughly $150 more parts but charged me $900, including a $40 thermal expansion tank for $200. I had no idea I was being scammed. They also charged me $250 for a service they did not do. When I called Home Depot, they said there was nothing they could do. Shame. read more

Easily the rudest Home Depot staff I've ever run across. Do you not have customer service training? Is this everyone's first time in customer service? It would helpful to explain stuff to your customers and when asked why you didn't explain stuff, it's probably better not to argue and make up excuses and blame the customer...I mean how hard is that? Obviously pretty hard for this team. Also, whenever you're training a new employee, don't get into an argument and start going off on each other in front of a customer. I'm just trying to get my stuff and leave, not be between your little work drama. read more

Home Depot,where do I start this one is pretty nice . Needs frozen bags of ice!!!!! I don't like it when you buy a power tool and it breaks down they want you to take it to the manufacture . Not to their service desk. The store is big enough to take care of use HARD WORKING MEN AND WOMEN...I've had an account with them for over 18 years I've spent over $100,000 .And I have the paperwork to prove it, can't really complain their prices are cheaper than the other hardware stores and they have better hours. I like it that they do stuff with the kids on Saturday. read more

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The paint department needs more employees. When I first got there, there was another customer standing at the counter waiting but nobody was working in that area. So about 10 minutes later, an employee finally came over after I went and got him, took mine and the other customers orders, passed them off to another employee and left. It took about 30 minutes to get my sample paints mixed. I don't blame the employee working on it though. He was alone, mixing the orders for 7 people. He actually did pretty well, considering. The part that was annoying was that at least five other employees walked by, looked at him handling an obviously large amount of paint orders, and kept walking. I don't know if it was because he was the only one trained on the paint tinter, or if the other employees walking by were just rude. But either way, you need at least two people working in the paint department. read more

I'll give 4 Stars for price and selection. Good stuff. However the ailes are not labeled correctly and employees are not much help ...if u can find one read more

Yesterday I walked away from a cart full of stuff at the register as well as my 20 year long love/hate relationship with this retailer. Why? because of their disorganized approach to everything. I'm a veteran and have been getting my veterans discount for years by asking about it at the register and showing my card. Yesterday I was told that I MUST scan a QR code and register my veteran status with HD, Which I have tried to do in the past and the application would not recognize my info, and getting assistance from HD was an exercise in futility. Less than a week ago I came in and purchased some items and asked for my discount and it was provided. HD needs to train their associates to be less abrasive and focus more on helping your customers. Every interaction with that customer could be your last. Mine certainly was. Lowes takes care of their customers with much better service. Done with HD. I just cut up my HD credit card, and my business will be closing our pro account next week. read more

Best inventory of plants around. Where most of the other stores are always out of stock, this location has an amazing selection. They already look healthy and even pots, decor, etc for outdoors is always in stock or restocked quickly if out. Only complaint is that the plant checkout line is always backed up and they usually only have one person working there. But other than that, the selection is spot on and staff always friendly and willing to help you find what you're looking for. read more

Some employees will go out of their way to help you here. Others not that much. But for the good ones- thank you! Bc this place is like a maze to me. I have no idea what I'm doing when I come in lol. Thanks to their help I was able to find everything I needed. read more

Good store, BUT, if you're a female shopping solo, every person working here runs the opposite direction...I guess so they don't have to help you. I signed up for their "speedy" carpet service, which turned out to not be speedy at all. They took so long that I could actually NOT use them afterall, and I never got my $30 back OR my new carpet installed. read more

Incompetent staff...which is not so shocking after having a conversation with their incompetent supervisor Debbie, who probably couldn't manage her way out of a paper bag. read more

This location is nice and close to my home and the staff has always been helpful. I like to remind them that I'm not a "doer". Having bought our house two years ago, I have been in for screws, lightbulbs, blinds, yard tools, etc. I just look for an orange apron and 9/10 of them are able to truly help me. Complaint being that the check outs are all heavily on the far side of the store. Maria in blinds was super helpful to us when we made that large purchase and their team both measures and installs. read more

This Home Depot is only slightly better than the one on Custer. We decided to give HD another shot and came to this one on Eldorado. We arrived at 3:30pm on a Sunday to buy a washer and dryer. They were very busy, and only one person was working the entire section. Brenda greeted us and was helping us within a few minutes. Unfortunately we need a washer and dryer today, and Home Depot is only a showroom. If we order one it will be delivered on Thursday. What a crock. Guess we really will be going elsewhere. read more