In a world that feels like it's getting more dehumanizing by the day, the Great Falls Home Depot stands as a glorious, air-conditioned beacon of humanity. ( At least it did on the day that I went. ) u was so touched I was compelled to write this review . The scene: ​It was 104 degrees outside, and the entire city was in a full-blown panic buying air conditioners. After visiting a few other stores in town where the shelves were bare and the stressed-out staff treated me like I personally caused the weather, I turned to Home Depot. ​To be fair, the only inhuman part of the experience was the automated computer voice that answered the phone. But honestly? I can't even complain. That robot gave me a lightning-fast status report that my AC unit was in stock way faster than any human could have--so credit where credit is due. ​When I arrived, my stubborn pride insisted I could navigate the aisles alone. My eyes, however, were apparently broadcasting a high-definition distress signal: "Lost soul, wandering aimlessly in the wrong direction." Before I could wander into the plumbing section looking for cooling units, attentive employees approached me with genuine care to steer me right. ​I found the AC at a surprisingly reasonable price--a refreshing change given the heat-wave markups everywhere else--and checked out with a cashier who was as kind as they come. ​The real magic happened in the parking lot. Between the scorching heat, my age, and feeling a bit "deconstructed," I was struggling far more than my brain wanted to admit. My mind still thinks I'm a spry 25-year-old, but my lifting technique clearly stated otherwise. A Home Depot worker who was busy loading another customer's car a few rows over must have spotted my silent battle. The second he finished with her, he was at my side in a flash. He effortlessly loaded the last bit into my vehicle and gave me a hearty cheer to send me on my way. ​We need a lot more of this in the world. If you need hardware, an AC unit, or just a reminder that good, caring people still exist, this is the place to go. read more

As a wonderful selection, a building materials, gardening, convenient, and very nice employees very handy to my business

I needed a wheelbarrow. for my spring projects. After shopping I found a nice reasonably priced high-quality wheel barrow and walked to it with the salesman. He did not have the key to unlock it so he called a coworker who did not have a key and then the manager to unlock the wheelbarrow. The gentlemen helped me load the wheelbarrow and helped my secure it in my truck bed. I continue to shop at this store because they treat me and my wife well. Keep up the good work Crystal and Rob and all the awesome workers there. read more

I ordered appliance package and was told the store was having a sale that included free delivery. Now I'm told I have to pay $72.00 to have them delivered! I could have bought my appliances here locally in Havre and had free delivery. No savings. Shop locally. read more

Who doesn't love Home Depot?? If you've been to one you've almost been to them all. Easy layout to navigate but I love using my Home Depot app to find exactly what I'm looking for. This one in particular doesn't offer tool rental, which is a bummer considering the limited options in town but other than that it's a great store! Plenty of lumber to choose from and it's rare to not be able to find what I need, plenty of other stores you end up having to order online. The nursery is my favorite part of the store, gorgeous flowers to choose from and bright sunshine coming through while you shop. The extra cashiers in the nursery are great as well so you don't have to cart all of your treasures back through the store. read more

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Ordered a washing machine and they changed the date for delivery, I understood the reason but when I tried to speak to someone about when it might be in there was no one to talk to. Ended up going into the store and still didn't get any answers. Finally they gave me a date and time when they showed up they burst my pipes so couldn't install my washer and I had no where to keep the washer so they took it with them. I had to pay to get the pipes replaced and have not received any recompense for the damage they caused! So they finally gave me new dates and never showed up. 3 times I sat at home waiting for my new washer. It was never delivered and no reason. Was given the runaround. I've canceled my order and now I'm waiting for my money. Have a feeling this isn't going to end well. I will never buy from Home Depot! They are sexist and ageists. read more

My husband, who's actually more of a Lowe's person, has come to really like this particular Home Depot: his only choice in big-box-store, oh-so-manly toolman shopping options. (Thank you, rural Montana living.) I am glad we don't live any closer, actually, or I'm sure we'd be there more. * We've had positive experiences ordering online, big orders and small, more than once. This is really important when you're like us and have to drive 2 hours all in good faith that everything will be just was reported online once you arrive. *THIS IS THE PLACE where we buy all our paint. We've learned this the hard way: by actually using the spendy Sherwin Williams stuff and finding out that it sucks. Then trying something new from Home Depot, and voila, success! The paint dept staff know what they're doing and do it quickly, professionally and well. *We've had no negative experiences with ANY staff member here, from cart guys to managers, which is a lot to be said for any business location. Especially when it comes to returns, which have all come off without a hitch (maybe because we've always had a receipt, thanks, in part, to online ordering). Perhaps this also happens because of staffing numbers. This particular Home Depot seems to be one of the few businesses in my region that doesn't seem to be understaffed. *We've also had positive experiences at the cash register. Well... not so much with the sticker shock sometimes, but definitely with the pleasant cashiers and the very helpful loading staff. *Heck, I even like the bathrooms. They're not claustrophobic and they're usually pretty clean. * We really appreciated one particular day when we arrived to the surprise of HD giving everybody free hot dogs (and they were huge), hamburgers, chips and pop. It saved us out-of-towners having to buy lunch for the family. So thank you, HD, for being my husband's home away from home, as well as for providing me my legitimate bargaining chip to trade places in shopping suffering: Hooray, honey! Going to JO-Ann Fabrics next it is! read more

Terrible selection of woodworking tools. What they do have is rock bottom quality. Their lumber and plywood is also really poor quality. Be ready to spend some time sorting through it to find the one good piece. Tried to buy a stair handrail and counted 15 scratched, dented or broken and 1 good one. read more

Every time I do curb side delivery it takes forever and I have to call then you get put on hold read more

The Home Depot - Curb side delivery is a joke - Appliances Near Me - Great Falls, Montana

CUSTOMER SERVICE IS TERRIBLE!! Ordered a product for home delivery...$900! Delivery day came and went, nothing showed up...not even a phone call. Apparently the item I ordered online was sold and I no longer had a product. When I called and talked to Kevin, the manager on duty, I was rudely told that there is nothing they can do for me. On top of this, I couldn't get my money back for 5-7 business days. So not only did I not get a order status call or the product that I purchased on the date I should've gotten it...I couldn't get my money back right away to go buy it somewhere else!? The Home Depot essentially took my money and promised me a product on said date...and didn't deliver, and now they can't fix it for me. They can't even give me a comparable replacement. I chose delivery on said date and pushed "Buy" online to get a product on that date because I needed it on that date. So not only did I pay them for something they don't have and can't get to me on the promised date, but they can't even fix a mistake that their own system made. Instead of apologizing for the mistake that was made by THEIR system I was made to feel like it's my fault for using their online system and it's too bad that it happened but "feel free to wait another 3-5 days for the item we were supposed to get to yesterday." Ridiculous... read more

This is one of the best locations I've been to. The staff is very helpful and the store is never too crowded.

Do not waste your time with Online Ordering and expect it to save you anytime. I received an email from Home Depot telling me my order was ready .... it was not !!! A 30 min wait as other online customers joked about their orders also not being ready. Lowes is spot on with there Internet ordering. If your service is a joke among customers and your employees do not have a good handle on expectations a leadership change is this department may be overdue. read more

I am SO tired of home depot and their lies about delivery. We have been assured MULTIPLE times that appliances would be delivered on specific dates prior to purchase. On every occasion we receive a call that delivery has been delayed for a month or more. So done with them eagerly taking my money but lying. Not purchasing from these liars again. Ps I am in MONTANA NOT CA. this is done by home depot to confuse people read more

I ordered a Stove and Fridge on 4 November with delivery and instillation. Well here it is the 10th of December and still haven't received my stove and fridge after 3 scheduled delivery dates. The Store doesn't tell you that the delivery is from Helena and they schedule it. So far I've taken 3 day off work and keep getting jerked around. No offer of discount, compensation or anything else. All I hear from them is "We understand your frustration sir". No bull#$#%, you don't understand my frustration I will be filing a complaint with the corporate as far up as I need to, this is straight up crap. Ron Spry. ronspry63@gmail.com if anyone from Home depot wants to discuss this I would be more than happy to talk to you. read more

OK for the prices alone and I've been in better locations where the customer service is better. I special ordered some flooring from them a while ago and when it finally came in (2 weeks later) it was 2 boxes short from what I ordered. Because of this I didn't even want to start the job knowing I wouldn't even be able to finish it until the other two boxes came in. I was told by their flooring dept that I would receive a call when it came in (approx another 2 weeks.) Well almost 3.5 weeks later I'm wondering where my flooring is so I call them and they inform me that my flooring has been in stock for almost 2 weeks. Thanks for the call back guys I appreciate it. This place is a last resort for me or if I happen to need something on a Sunday. Their are better places to go in town - Big R, Aces, Windsor Plywood and Johnson Madison to name a few. Give them a try first. read more

Excellent service and knowledgeable. Was having issues knowing and finding what I needed to hang a simple light! A man named Dave was the greatest help! Found him in the lighting department not sure if that's where he normally works BUT, he has exceptional experience working with lighting and electrical and pretty much everything. He was the nicest guy and knew exactly what he was talking about. If I had questions on anything I was invited to ask him. read more

Nice employees . . . if you can find one! They are seriously understaffed. We decided to go all-Home Depot in remodeling our house. A nice fellow at the kitchen counter aisle set us up. But the "Contact within 48 hours" turned into six days, and after a few fruitless phone calls I decided to go across to town to Pro-Build no matter what the price. Surprise! A nicer product for less! Same with stoves--Eklunds beat their prices. So I've learned to shop around. read more

Super fantastic service! I asked one question about a ballast and the guy took over! He walked me to the right spot and looked through all of the ballasts for correct one. He knew what he was talking about and ended up finding one ballast to do the job of the two I was looking for. Thank you very much! read more

Best Home Depot I've ever been to. Customer service was top notch, nearly every employee I passed asked if I needed help. Reid was especially helpful. Went in for supplies to patch up vehicle after hitting a deer and Reid went above and beyond to help me find what I needed, even cut me up some wood chunks for supports and gave them to me free!! read more