I would like to recognize Marta "MC" for her outstanding customer service at Home Depot. From the moment I arrived, she was friendly, professional, and genuinely eager to help. MC went above and beyond to answer my questions, guide me to the right products, and make sure I had everything I needed. What stood out most was her positive attitude and willingness to take the extra time to ensure I left satisfied. It's rare to find someone who combines product knowledge, patience, and exceptional customer care so effortlessly. MC is a tremendous asset to Home Depot, and her dedication to helping customers does not go unnoticed. Thank you, MC, for making my shopping experience such a positive one! read more

I would not recommend renting equipment from the Home Depot Rental Center in Hayward, CA, especially if you're working with the sales associate Andy. The rental process was poorly explained from start to finish. Important information was never covered, and I was left trying to figure things out on my own. At one point, I was stranded at a gas station for about 20 minutes trying to reach someone because no one had explained what type of fuel the rental required. That is basic information that should be provided before a customer leaves with the equipment. The customer service was also disappointing. Instead of taking the time to make sure I understood the rental, the staff appeared more interested in moving on than helping. I also noticed employees spending time on their phones rather than assisting customers. As a woman renting by myself, I did not feel that I was taken seriously or given the guidance I needed. If you're renting for the first time, I would recommend bringing someone with you or making sure you ask every question before leaving, because my experience was that important details were not explained. Overall, I left frustrated, unsupported, and would not rent from this location again. read more

Parking lot it big, lots of parking available This store is huge Nice big aisle Very well organized and stocked up You can find good deals on certain item All employees are super friendly , each employee that passed us by said hello Lots of self check out stations with employees standing near by to help read more

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Lots of parking and plenty of space to load your truck. The aisles were fully stocked and kept in an orderly fashion. It was a challenge to find an employee but those that were available, were really helpful. read more

The Home Depot - Nurseries & Gardening Near Me - Hayward, California

I love to do Home Improvements!!! I also like Home Depot!!! Why you may ask??? They have a Big Selection Of Tools !!! They also. Have a Big Selection Of Home Appliances Lighting Plants Plumbing Fixtures The Prices are Competitive to Amazon and Walmart!! Most of the Folks working at this Home Depot are Pretty Knowledgeable About the Products They Sell!! The Employees Att this Home Depot are Pretty Helpful! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!!! Number #34 On The Yelp List of # 50 Most Prolific Yelp Elites of 2025 !!!! read more

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There are always so many employees walking around in here and no help for some reason. I scanned the barcode that was supposed to call for assistance in the isle where half the items were locked up and no one came after 10 minutes. I went to the returns desk and asked for help, they said they were going to call someone. No one ever came after 5 minutes but there were at least 20 or more employees walking around having casual convo with one another. I've only needed help in here twice now and it's after 9, the garden section gate was supposed to be open at 8 and wasn't and there are too many employees roaming with nothing to do for there to be no one to assist in here. read more

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I have always been able to find whatever I was looking for when I have gone to this Home Depot. Most recently, I stopped by the customer service counter, snd the folks there were helpful. Then I went to the kitchen section and the person working there was also very helpful. read more

I love the garden center here! It is just as amazing as any locally owned plant nurseries! They have lots of fresh herbs, flowers, trees, and everything is in outstanding care. Purchase with a credit card and you will have no trouble returning anything that is unplanted or unopened. Don't worry about the receipt! read more

This review is for Marie in the Garden Center. She was so kind and helpful with my questions regarding a star jasmine I was about to purchase. Thank you for the tips! read more

Came to give my car key mate, and the service was excellent . was able to get help fast and take care of my needs. read more

The Home Depot - The key station - Nurseries & Gardening Near Me - Hayward, California

Call 7:45 in the morning ahead for a return 5-22-26 asking best way to handle process explaining it was a large lumber order that required a forklift or loaded onto a rolling cart that could be not moved safely. Was instructed to pull over the lumber department go to the pro desk they would unload inventory in the return would be handled there. Arrived at 9:00, I asked my employee at 11 am, Said he was still waiting. I dove there From my office 11 minutes away. I asked with assertiveness requested a manager 3 xs for help. (the 3 young workers at the pro desk didn't seem to be equipped Given the circumstances customer service.) After another 30 minutes another mature customer service Home Depot person apologized for the experience. That softened The experience. Young manager showed up not asking what the circumstances were to avoid a problem in the future, But what do you want me to do. By that time we loaded the lumber onto a flat dolly cart. If moved I feel was an accident looking for a place to happen. I've been in business for 55 yeasr. growing my company with customer service. Lowe's Or Larson lumber , economy lumber , Golden State Lumber and local lumber yards may be a better option in the future for customer service. read more

Excellent customer service! There's several local Home Depot locations, but the Hesperian location in Hayward is my go to! The representatives are always friendly and helpful, especially Edwin, in the garden department! I was trying to rescue/repot an orchid and Edwin was very knowledgeable about what supplies and plant care I should proceed with. He gave additional plant health tips and even knew where other home improvement supplies were located at the store. Definitely a one stop shop and I was grateful for Edwin's help, since I only needed to ask one knowledgeable representative, vs asking several people from different departments. Will definitely recommend this Home Depot for all your DIY and home improvement needs! read more

Today we spoke to one of the managers in charge And we want him to be accountable to discuss our concerns to the head manager and even to the district manager. We got to talk to Pak Yee this afternoon to discuss our concerns of the wait time to get help in any department whether it was: 1. to open the locked cabinet for those red green different colors wires sold by the foot 2. to open cabinet for tape measure or tools 3. (Today) to get assistance on lights halo recess lighting ... 4. Or anything in general, We always had to wait at least 30 mins up to 1 hour with multiple times going to the front desk for assistance. That is totally insane, especially when we see 8-10 Associates standing around. Geez what do we have to do to get help! -only 1 person is trained in 1 particular department and that person was at lunch, mia or who knows sick maybe ... -why can't there be 2+ people at least on the floor per department instead of useless personnel just standing around clueless? -why isn't Home Depot management team empowering young men and women and getting them cross trained in different departments? Today we got lucky after 45 mins of waiting and asking for assistance that we saw Filo! Humble as he was, he answered that he knew a little and that he would try to help us. Please cross train him! He is a keeper and empower him to different departments. For sure we don't need to hire "pretty" lazy unhelpful personnel to stand around to look pretty for your PR! PR would be good when customers are happy and satisfied with good customer service and not have spend 2 hours at Home Depot and waste our time. We go to Home Depot and not Lowe's for a reason or reasons. Thank you kindly for taking our concerns seriously and hope change is coming soon. read more

Hands down the worst customer service. At the Hayward Home Depot (and surrounding stores), it's impossible to find anyone willing to help. When you finally do, the lack of professionalism is shocking -- no effort, no care, no accountability. The biggest insult? They don't cut wood anymore. Every time it's the same tired excuse: "the cutter's broke." Meanwhile, this is a home improvement store that literally sells table saws on the floor. You'd think they could figure out a way to help customers get lumber cut to size with the tools they already sell -- but instead, they just shrug it off. What's the point of selling building materials if you can't provide the most basic service to go with them? Absolute embarrassment. Take your money somewhere that actually values customers and knows what "home improvement" means. Last note: The parking lot is crawling with illegals harassing customers -- ICE could round up a busload any day of the week. read more

Horrible experience every time. I see lots of workers but none with experience in various areas. I was trying to buy a gardening tool and nobody seemed to know about these. I kept getting the run around. Another time trying to buy wood pieces I ended up leaving for same reason. read more

In the area so stopped at this location for items for a wallpapering project. Not sure how this location was before, but the service was great! 3 different workers (all female) helped me find all the items I needed--and the were happy to help me! Shout-out to the ladies!! read more

Rental department is understaffed. Management needs to do better. Took 40 minutes to rent machine. Would not recommend or go back ever again. read more

Simple afternoon store manager Pak can't do price adjustment while Home Depot at Davis manger Grace willing to do it and at Fremont Rim just bring the item and recent receipt and item no problem. But I suggest call first to make sure about there policy . Hoping no star to this individual afternoon store manager Pak no consideration to the customer read more

This review is for the kids seaplane project day. It's FREE so you can't or shouldn't really complain. You can register online or register when you arrive. It's literally right in front of the store so you can't mix it. It's only while supplies last. They have turf and tables around so it's first come first serve regarding work space. They'll supply you the planes and paint. Don't worry parents, the paint is very easy to clean off your kids hands and arms. No employees are supervising so watch your own kids because they leave screwdrivers and hammers around the area. Again. It's FREE so you are definitely getting your money's worth. My ONLY complaint.... It's like 81 right now (high will be 95). If you look at my photos.... There is no shade. Some of us moved tables closer towards the store behind pillars so our kids didn't cook in the sun. Its was still very warm in the shade. I felt bad for the kids directly in the sun. It's Home Depot... they could have put some patio umbrellas out there for the kiddos. read more

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Sold my niece a $100 gift card turn out to already have $40 charged to it they cancelled the card but refused to issue a new $100 card so at this point at the very least home Depot has stolen $60 so I warn you all do not buy home Depot gift cards they will not stand behind their products read more

Five-Star Review for Fatima Cruz - Home Depot, Hesperian Blvd, Hayward I want to take a moment to express my deepest gratitude to Fatima Cruz at the Home Depot Hesperian location in Hayward. She quite literally saved the day--and my closing surprise for a very special client. I had just sold a home that was beautifully staged, and one key piece--a metal outdoor dining table--had caught the buyer's attention during the showing. Wanting to make a lasting impression, I privately purchased the table as a surprise gift. But when I arrived at the house just before delivering the keys, I was devastated to discover the table had been removed. The patio now looked bare, and I was moments away from ruining what was meant to be a beautiful, personal moment. In full-on panic mode, I rushed to the nearest Home Depot, just eight minutes away. At around 2:15 PM, I found a floor-model patio table that was exactly what I needed--except it was fully assembled and wouldn't fit in my car. That's when Fatima stepped in. Seeing the stress on my face, she listened to my situation with care and calm. She initially explained it would take an hour to assemble a new one, but recognizing the urgency (my client was arriving at 3 PM!), she went above and beyond. She walked away briefly and returned with a solution: she offered me the display table, gave me a discount since it was already assembled, and--this is the part that truly amazed me--suggested I rent a Home Depot truck on-site, something I didn't even know was an option. Her initiative, compassion, and quick thinking turned a disaster into a triumph. Because of Fatima, I was able to deliver the home just in time--with the perfect outdoor setup--and create a meaningful, unforgettable moment for my client. Fatima, thank you for being the kind of person who cares. Home Depot is lucky to have you, and I hope you get the recognition you absolutely deserve. With sincere appreciation read more

I think on the Home Depot app, when you order your items to be delivered, there should be a tipping option. $2.99 for a delivery? These hard workers deserve a tip just like any other delivery service. read more

I was a little lost in here, but luckily some employees were able to help me out and find what I was looking for. I was able to get my toilet seat screw set and shower door rollers replaced. read more

This is my spot for all my hardware needs to fix up the condo. I do hate the days I have to make more than one trip in one day here but it happens. As of late, I usually come here to pick up flowers as thank you gifts for business customers. It's always an easy in and out transaction. I only wish that there were more cashier lanes open. Review #94 of 100 in 2023. read more

My husband and I came in to a few screws and attachments for our new impact drill. We decided to look around the and compare drills. We had the BEST experience! We were approached by Andrew in Aisle 17. He was very informative and took his time to explain to us the differences between a regular drill and an impact drill. I was impressed with his level of knowledge, patience, and customer service. We will be coming back to return our impact drill and get the double pack that is on sale! Thank you again Andrew for the in depth explanation of what each tool can do! read more

The Home Depot - Dewalt on sale to $9.97 and Grip rite all purpose screw pack - Nurseries & Gardening Near Me - Hayward, California

My wife and I have undertaken the daunting job of upgrading our home. The first thing on the list was our kitchen appliance suite. We shopped many stores and purveyors of appliances... and I mean MANY. Our first replacement was the refrigerator. We found that this HD store and its service, personnel and subcontractors, stands apart. As indicated, we shopped refrigerators and ended up back at this HD store. Our decision was a result of selection, the sales personnel and after sales service. We purchased the refrigerator and it was installed. We were totally pleased. We then, a month later, shopped for a dishwasher. Once again, shopped around. Ended up back at this store. Again, totally satisfied. Stove/oven, same process. Done. Clothes washer, busticated. Same process, ended up at this store.. ... more to come... Later. read more

Service is hit or miss. Selection is good. Value is good. The checkout finally takes Apple Pay now.

Another terrible experience with Home Depot. We wanted to order a security screen door to be delivered and installed. They had us pay a $40 deposit to have someone come out and measure the front door. A couple weeks later we got a call that we could come in and order the door. We bought the door and paid the installation fee. A few days later we got a call from the installer to schedule installation. They were booking almost three weeks out, so I booked the soonest appointment they had. The day of the appointment the installer came with the door and showed me that it was clearly damaged as though someone else had had it installed and then removed and returned to the store. He stated that he would bring it back to Home Depot to exchange it for another door that was not damaged and come back. Two hours later I called Home Depot and they said that the installer came in and left the door there stating it was damaged and walked out. Wtf?! So they said they would reach out to the installation company, who would reach out to the installer and they would get to me. Crickets. Called Home Depot again two hours later. Nothing. In fact, the door department didn't even have any clue this was even happening! The lady from the door department said she would try contacting the installer and see what was going on and call me back. I'm guessing I'll be paying full price for an install that didn't take place on the right day. Remind me not to shop here any more. read more

I would really like to give a shout out to Patrick Cummings in the millwork department. He was super friendly, extremely helpful, went above and beyond helping out with some doors we purchased. His attitude was amazing! I wish the staff at all stores were as knowledgeable and willing to help their customers as he was. Give this man a raise! Not only for doing a great job, but actually caring about customer service! read more

I've been here the last couple months pretty frequently and the last being help with ordering a new washer and dryer set. Elliott in the appliance department was able to help me make the purchase in store, speedy, welcoming and knowledgeable. Would def comeback to buy any other appliance from him. read more

It's Home Depot- whatever you're looking for is usually here! I was even able to find super helpful staff at this location. They were able to share exactly where to go to get what I needed. read more

Four Stars on a Home Depot review?! You must think I'm crazy. Let me explain... Credit due where it's earned. I've *unfortunately* have had the pleasure of visiting many Home Depots in the past. It's hard to get away from this store as they sell products that are often needed for home repairs & improvements. While shopping online is sometimes an option, in person and on the spot is often the position I find myself in. This HD blew me away. First, they have plenty of carts literally at the entrance of the store (See attached photo). This by itself is a huge plus. Why do I always have to hunt down a cart to purchase your products? This place gets it. Second, everywhere I turned there was an employee. All the departments also had staff at the desk or standing around. Once again, I expect to have reasonable access to staff but that has rarely been the norm in other Home Depots in the past. I would have to wander around hoping to find someone to help. Not here! Help is usually easily found. Third, they have very good selection. We were at a HD earlier in the day and they were very low on stock. This HD location was well stocked and we literally found everything we needed! Lastly, no long lines to check out. We were in and out very quickly. While I actively attempt to avoid going to HD, I'm going to make it a point to visit this HD in the future if I need anything. read more

The Home Depot - Carts at the entrance. - Nurseries & Gardening Near Me - Hayward, California

MARTIN THE RUDEST! returning a faucet and buying a different faucet, Martin from returns called me, I said that I just got the faucet and if I can exchange it. He said only refund and I pay as new transaction for the new faucet, and I said yes.... My tone is with curiosity and smile "so i cannot pay the difference since the one I want is $45 more" and he said no, and thats been that for years! With the look at me like Im stupid. Even my wife felt like "whats yo with him" and I said thank you after the receipt is printed out. Driving home, my wife is still annoyed how Martin interacted with us.... And to think, ACE hardware is just 1block away from us and we still prefer going to home depot. Will still support Home Depot read more

The Home Depot - Nurseries & Gardening Near Me - Hayward, California

Had a horrible experience at San Leandro Home Depot. This place is so much better! Workers actually aren't miserable and seemed to enjoy their work and are willing to help. The car key maker machine was out of order though but it's alright. Came on a Wednesday around 4pm and it was clean & calmer pace. I'm only coming here from now on! read more

The Home Depot - They said out of order - Nurseries & Gardening Near Me - Hayward, California

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One star is generous yall. Here's a tip, if you are in Hayward and need anything from a hardware store, go to Ace or any other local hardware store instead where there will be helpful, knowledgeable human beings to help you and to ring you up. Home Depot Hayward is typical of most businesses in Hayward, you can expect everything to be kind of dirty and falling apart, most things in this location out of stock, and no employees on the floor that can/will help any customers. This store has only robot self-service cash registers. Not one regular register with a human cashier. Home Depot can afford to pay humans to work here, this is the type of business that makes no sense to be self-service. Almost everything requires an employee to approve or to put in quantities or dimensions, or specify what type of material it's made from. The lines are long and chaotic because there's no cashiers so instead of hiring human cashiers, they pay a security guy to stand there and break up fights and keep people from cutting each other in line. It's hilarious, it feels like the movie Idiocracy walking into this place. It really seems like this company was just really desperate to lay off their lowest earning employees, but it just doesn't work for this type of business. There are lot of other much better (but smaller) hardware stores in driving distance, try one of them instead. read more

Super unpleasant closing experience on Aug 20 Never seen someone run to close the door to avoid answering a question. Wanted to ask one quick question because they weren't picking up the phone. read more

Always long lines at this location. They always only have 2 or sometimes just 1 self checkout open. Evenings are lightly staffed. read more

The Home Depot - Long lines - Nurseries & Gardening Near Me - Hayward, California

Making our DIY Project so much better! Two days ago my wife and I were on a mission to build some new planter boxes. We had picked up the wood and needs a few more things. As I needed help getting more soil and Rubbermaid large containers, not only did Jairo Martin, Manny Padilla and Enrique Soteli come and help retrieve everything we needed, they also came to the register and helped us load into the car. Super impressed with these young men, who were kind, funny, hard working and local college students. It's young men like these that made this experience one to remember but thankful Home Depot invests in local talent. Thank you again Jairo Martin, Manny Padilla and Enrique Soteli! read more

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More like Home Incompetence. If there's any problem, I seem to get the runaround, I get transferred five times for no apparent reason, and then the call gets cut. I seem to have problems with things getting installed properly, and when I call it in I feel blamed. read more

Do not shop at this location. The manager is unempathetic and unable to work with me on locating my vehicle. At 120I parked my vehicle in the pro. Parking of the home depot parking lot once I returned at one forty four.I was unable to locate my truck. Asking the customer service to please summon a manager? I was unable to get anybody there. I was simply told that the manager will not come up. And would only talk to the police, my car being stolen from there?Parking lot is none of his concern. If this is the unempathetic and unprofessional way to handle customers, I believe this manager should be demoned or moved to another store. read more