Eric was truly amazing. He not only helped me find the correct saw blade for my saw but he helped me put it on. Rare to meet people that nice these days. I'll be back soon. Thanks Eric!!! read more

This True Value store is a nice little, local location for home improvement needs. I have stopped by a few times since moving into the area and have had the need to fix some things in the new place. Customer service is pretty nice and they will help you find whatever you need in the store. There is a great selection of nuts and bolts as well as outlet covers. You can probably guess what I was fixing around the house :) Parking is decent and they have remodeled the outside with a great paint job. If you are looking for home improvement needs within the neighborhood then you should check out this True Value location. They are helpful and have lots of items to help you on your DIY journey. read more

Very small hardware store and very unorganized and messy. Employees can help you find something and that's about it.

Sold me seeds that were two years expired. No apology. Workers were rude to everyone and slow as molasses. Kept pulling down face masks to talk. Never coming back here. read more

Workbench True Value Hardware - Expired in 2018?!? We're in 2020. Maintain your stock. - Hardware Stores Near Me - Castro Valley, California

Workbench True Value is really nice to have in the neighborhood. My family and friends find it really nice to stay in the community and fulfill our hardware needs there. They are a nice little corner store that stocks quite a bit. I am always impressed with what the stock and find it available when I need it. read more

This little store is tucked away in the middle of the neighborhood but it is well stocked and the staff is so friendly and helpful. They had the shade of paint I needed which was an obscure color, and I'd much rather shop here than at the big box orange store. I really hope the neighbors shop here too. We need more places like this. read more

Been coming here since 1997. While there were some good workers in the past, the new ones they have are terrible. I don't know why there is such a big turnover here. One man in his thirties, new to me, was very rude and condescending. He removed 10% off a lock I was returning the day after we bought it because it was missing a screw. I went home to find the screw and when I brought it back, he did not offer to give me back a full refund. I told him I did not appreciate his insinuation that I was trying to hustle him. I also told him we have been shopping here since 1997, a long time and this is how he treats long time customers. I prefer to shop at Pete's anyway. I liked Jim and I don't know why he's not there anymore. I also liked Patty, but she hasn't been there for years. read more

I have been a long-time customer here. I'd say 90% of my hardware needs I have been able to get here without having to go to a big box place. The staff knows me and it feels like a community place. I miss the pre-Covid crew that worked there and I'm getting to know the new staff. The staff is knowledgeable and they are helpful. Even though I know my way around they will walk me to the spot. The owners seem to be investing in the location such as a new roof and new paint and I am thankful that Covid didn't take this business as a casualty. read more

If your a person of color and want to feel small, visit this spot. I (latino) Walked into the store (Castro Valley) and found what I needed, then i stood there thinking about my project( ratchet set in hand) when Mark came up to me... literally up to me, like 2 ft from me... so much for social distancing. He asked if I need help, I said "no just thinking about what I need, thank you" he says ok. He's blocking the aisle so I step towards him, he hesitates then steps aside... again no social distancing. I walk up 2 aisles just looking about and notice that Mark is still behind me....I do a quick about face and thrust my items at him and say " here hold my items so that you don't think going to f*cking steal them" to which he replies "oh good" and takes my items... I continue to walk up another aisle and catch him creeping around corners trying to watch me.... F*ck I think... I need the tools for a job and pay for my stuff and bounce. Shameful F##k you Mark, you shouldn't judge people. read more

This is our little hardware store and I love it so much. They have everything you need and are always helpful to make sure you get what you're looking for. Love this place! read more

Lady at the counter today had her mask around her neck. At no point did she put it on. She was an older (50+ year old). She was nice, but was not complying to state regulations or public safety. I will not return if this is the norm. read more

Customer service is amazing at this place. My second time coming to this store. The first time I remembered how good the service was and I'm a sucker when it comes to being treated how I should be as a customer . They are very patient and are good with helping you! read more

Thanks for being open a little late on Sundays!! Nice staff and very interesting store...reminds me of those hardware stores we had when I was a kid. Fine selection of stuff, even though I only went in for some plumbing supplies. Hope to visit again soon so I can write a more thorough review read more

This was my go-to hardware store until today. I purchased a tool yesterday with a few other items just to get home and discover the tool didn't work for the job I needed it for. I tried to return it to the store today only to be accused of trying to "rent" the tool I was trying to return. First, this definitely isn't the first tool I've bought here. It just so happened to be the first time I've tried to return anything to this store, accusing me of trying to "rent" their tools seems a little farfetched to me. Second, every time I come here, I definitely get the feeling that I'm being followed around the store so the other reviews about this place are very accurate. In a world where customer service is king, these guys are lacking, especially during a time where mom and pop shops like this are closing left and right. I will happily go out of my way to go to another hardware store from now on, or even shop on Amazon. read more

Always my to go hardware store. Everyone here is so helpful and nice. I know I'm in a good hands whenever I come here.

Convenient, helpful, fast. Its a smaller store so you can find most things, but maybe not everything

Best find ever. A gem of a hardware store. They have everything for all your projects, repair and maintenance needs.

Great find here in our community. I needed to get a bunch of different light bulbs, and this young looking employee was very helpful and friendly. They are very close to the house, so, unlike other things, I don't have 20 min+ drive ..... For example, if I want some upscale food. Been coming here for a while. They have a nice selection of products ..... Bulbs, cleaning supplies, garden stuff, etc. read more

What a cute little store tucked in a nice residential neighborhood. The employees are helpful and kind.

This place is great! They have absolutely everything I need, all the time. Their hours are great and everyone that I have met here have been very friendly. Overall, they are helpful, resourceful, and they are close to my house! Their prices are also unbeatable. read more

Ran in here to pick up some specialty weedwacker line for my Mom. Small store, but seems well stocked. Prices are higher than Home Depot or Lowes, but , it's close, and worth a stop, not to have to leave town. Service was OK, nothing to YELP about. read more

the people are all really helpful: I couldn't possibly find everything they carry without the help! In footprint, it's a small store, but it packs a lot in! Easy to park, too. read more

I had a high-stress problem - locked myself out of my outbuilding with a padlock, leaving the key inside. I called Pete's on the Blvd - nope. I called 24 Hour Fitness - they definitely have a set, but would not lend them due to liability reasons. Getting desperate, I called this hidden little hardware store. The folks were so friendly - Sandy answered the phone and she and another worker were waiting with open arms for my arrival to borrow a set. No problem. They were stressing safety and thankfully my wonderful neighbor, Roy, took the time to use the cutters on the lock. All done now! Love this store. I will use them for my hardware needs for sure. read more

I love this place! They shoehorned in everything possible into this little store, and it's full of stuff to poke around through. They may not have everything, but pert'near, and they're really convenient with excellent service. read more

Today was the last time I will visit this location; the men should find different careers as they are unpleasant and not of any help. If you don't want to deal with good paying local customers, I will do you a favor and take my business eslewhere. read more

I love this store precisely because it is small. It always has what I need and someone to help me find it. I can get in and out in a hurry (and thankfully there are no automatic check out counters). I also like that not everything is pre packaged and I am able to buy just a few, rather than a whole box, of what I need. They do not stock growing plants, but then again this is not a nursery! read more

Small store for sure, but they have one of almost everything you could need. Helpful and congenial staff are always able to find the bits you need. read more

Nice little neighborhood store. Prices a bit better the Pete's.hardware. Minus 1 star for tight parking. I will continue to patronize this store because i like to support small local business. read more

In and out in less than 5 minutes! I came here to get a copy of a key made (Rite-Aid doesn't open their key department on Sunday's). Walking in, one of the employees was ready to assist me with my needs. He swiftly took the key, made a copy, and rang me up on the register. For $2.06 (including tax), I had what I needed and was on my way! read more

This store is on the smaller side but they seem to have everything under the sun! Sure the prices are a little higher than chains but the "true value" is their deep knowledge and willingness to help solve your issues MUCH unlike nearly all chains where the staff lacks both of these qualities in abundance. I've been to this store almost 10 times in less than a year (since we moved to Castro Valley) and always walked out happy even when I didn't buy anything. Like today, when they couldn't help me with a gas connector valve I needed (because their 90-yr old plumber on staff left for the day) I was referred to their only competitor in town (Pete's Ace Hardware) and was even told who to talk to at that store. That's what's called service--real and customer-oriented! read more

Love the connivence of this store. It's in my neighbor hood and staff are helpful. I had a question about lights for the backyard and got good information. read more

My boyfriend and I come here for lots of random things(shower head, keys, etc.) the staff are really friendly and helpful. They also have tomato plants for $1. read more

I love going to this store. It may be a small hardware store hidden in a neighborhood, but mighty in terms of the customer service I receive. The best customer service EVER! I don't need to get lost in a big hardware store like Home Depot or Lowes, and chase down a customer service representative to ask a question. I don't know the name of a person who always helps me when I go here, but he always welcomes me to the store and helps me with things I am looking for. This reminds me of the old days where things were more personal. I hope this store does well and stays here for a long time!!! read more

Great little hardware store. The staff is always pleasant. Several are very knowledgeable, some not. But that's to be expected. One time I came in with a stove burner with screw head broken off. The gentleman who helped me took it in the back, drilled out the old screw and re-tapped it for a size larger. He took is time to do a good job & only charged $10. I gave him $20. Prices are a little higher than the discount chains, but inline with small stores. It's not as clean & neat as Home Depot or Pete's, but it's a fun place to browse around and very convenient for me. read more

I LOVE this friendly neighborhood store. Not only are they extremely helpful, but it's amazing what all they have in that little place. Just found an adhesive I'd been searching for unsuccessfully at about five other places. Not only that, but they welcome dogs -- what more could a person ask? read more

They did a good job making my key, but the people working were really rude. She seemed really annoyed when I asked to make my key.

really nice, and incredibly knowledgable. we just moved here and I missed our local hardware store, SO much better than Lowe's or Home Depot! read more