WOW, absolutely amazing team work.. POWER was out and they were taking orders at the door. If you're a san Leandro resident, this is definitely your location for tile, stone or flooring products. I'm ERICK your local handyman value if you ever need a local hand, i specialize in bathrooms mostly.. read more

Floor & Decor - Home Decor Near Me - San Leandro, California

Evelyn provided the most wonderful customer service in making sure my order was complete and delivered on time.

My contractor sent me here to "go shopping." Find what you like and I can work with it. What a large warehouse full of many varieties of flooring! You can get your daily steps in this store and spend hours looking for the right tile. But you'll be sure to find it! Looks like a Home Depot except the biggest difference is that there are people at Floor & Decor who ask if you need help then actually help you. They have the nicest staff. I'm pretty sure I was approached by 5 people at 5 different times of my visit. The most helpful one was Milan. Not only did she direct us to different tile sections, she gave lots of suggestions and also gave us her opinions. She also would get a sample of a tile that she thought might look good. At the end of our shopping selection for a bathroom, she printed out all the options we selected and printed us a copy so they're all in one place. I would definitely come back. What a great experience. read more

Expert Guidance and Beautiful Results for Our Bathrooms We recently worked with Dario at Floor & Decor to pick tile for two bathrooms, and the experience was fantastic. First, the store is a nice respite from big-box options like Home Depot or Lowe's. It feels more local, with staff who actually ask if you need help, and the prices hit that sweet spot--not too high, not too low--so quality feels just right. Buying tile can be overwhelming--there are endless choices, and even one change of mind can ripple through the entire selection. We made an appointment for assistance and were paired with Dario. He expertly guided us through every detail, essentially acting as a designer, ensuring all the tiles and accents worked perfectly together. Thanks to Dario, our new bathrooms reflect thoughtful, cohesive choices that we absolutely love and admire every day. Really well done! read more

I came here after Pleasant Hill didnt have my shower tiles. The website stated there were over 4 boxes in stock. Unfortunately they had a few of the loose tiles with no boxes. An associated named Dmaura came to assist. Hope i got her name right. She looked and confirmed there were 4 boxes but she couldn't find them. I told her that it was okay and I would comeback because I know the online quantities are not always up to date. That is where other people would stop. Dmaura kept looking for 20 minutes and I was already checking out when she screamed to me that she found the boxes that were randomly hidden some things near a cutting area. This is exceptional service that I want to recognize. She really cared to help me even when I accepted defeat. I work in Healthcare and this is someone that displayed a compassion and energy that I see in exceptional providers. She put a smile to me and brothers face when we had dealt with some negative personal events earlier. This worker left an impression and had to leave a review even though this was about a month ago. She deserves a promotion. Thanks again and I will make this my primary spot to pick up tiles even though I hate going to my old hood. read more

Customer service is so important, and a lost art. Recently, F & D gave the incorrect materials to my contractor who did the pick up. I called the store, and finally was connected to a manger, Karina. The first thing she did was apologize for the wait - what? Not used to that! I explained the problem expecting push back, but she was super kind and professional. She told me to bring back the materials and would have the correct ones ready. She then gave me her work hours and asked what time I would arrive so she could have her warehouse people ready. I arrived on time; she and I met; 10 minutes later, I drove away. If you go to F & D in San Leandro and need help, I certainly recommend Karina, one of their managers. Attention to detail and customer service-oriented! read more

I must celebrate a recent visit's experience I encountered when shopping for laminate molding. I went to the Service counter hoping to find options for molding to cover a platform installed in our church. I was greeted by Ignacio "Nacho" Zamora, who after listening to my needs took me over to the where the items I needed, helped to pick out the best match, explained to me the application best practices, took me over to where the adhesives were, advised on how many tubes I would need and rapidly and professionally checked me out at his register. Yeoman service, indeed. Great personality and professional. Promote ahead of peers! The selection was as expected, vast. Got what I needed. Only disappointment was there was no Military or Seniors discount available. Other than that, the store was clean and well stocked. read more

See all

They encouraged me to buy ten percent extra in case I needed it, saying I can return any unused. Today I went to return 8 boxes, WITH a valid receipt from less than 30 days ago, in unopened original packaging, and they would NOT take it back. Said it had been discontinued so they cannot resell it. Even though I had the original receipt. So now I have hundreds of dollars worth of floor I can't return and don't need. And I just looked at their website, it is literally still for sale. So it is not discontinued. So they lied to me and stole my money. read more

See all

Bought a bathroom vanity recently. Got it home to find out that shrink wrap covered 2 big holes in the box and the forklift punctured the vanity. They replaced it, no questions asked. They were extremely helpful and apologetic. Everybody there was very friendly and helpful. Can't say enough good things about them. We will definitely be back there. read more

The worst floor and decor I've been to. Service is awful. I've been to many Floor and Decor stores in Texas and in California and this is the first one what won't allow me to pick my own product. After waiting for the sales associate in the isle for 30 minutes (after he forgot that I was even there and while multiple associates saw me standing there needing assistance and no one came to help), he comes back and essentially says that I can spend $2000 on this product but we have to pick it for you. I drove 45 minutes from the pleasant hill location (which they were very accommodating by the way) just to deal with this. Great read more

We paid F&D $5K for a kitchen project and they ghosted us. Like legit won't answer our emails or calls. We requested our project to start back in May. We finally got our installation date to be Wednesday (July 28th). I emailed them last Wednesday to ask something. I emailed them again on Friday (July 23rd) to confirm. They then emailed back saying they can't come, saying they don't have material and they don't know when they can come. First off, I have an email from them on June 24th (over a month ago) confirming they have our material and all they need to do is to find an installation date. So why are they using that as an excuse for not being able to come? Also, I had to email them first asking something and THEN they emailed me saying they don't have material to install our kitchen? Is F&D a big scam company??? They take THOUSANDS of dollars from us and they just ghost us??? Unbelievable. read more

Floor & Decor - Home Decor Near Me - San Leandro, California

See all

Friendly but the service for pick up was so slow! We were the only one waiting and it took 25 minutes just to get 24 box of vinyl flooring. The store wasn't even busy! read more

Wow this place is gi-normous with plenty of flooring options: laminate, hardwood, vinyl (they've come a long way from your parents kitchen floors), tile of various shapes and sizes and supplies to do that home remodel. Major positives about this place: * Plenty of options without being overwhelming * Stock on hand, no ordering and waiting 2 weeks * Staff can help you determine the number of boxes you'll need for your project * Leave purchases for pick up, up to 14 days * Return/refund of unused tile whether it be 1 sheet of tile or an unopened box - Wow unheard of! * No receipt? Cross referenced by phone number Julie assisted me on my visit and she was super helpful, friendly and helped me calculate the number of boxes needed based on my contractors measurement, and loaded that cart! Dang she's strong! Definitely stop by Floor and Decor for your remodel needs...plenty of lot parking and located across from Kaiser - San Leandro...and if you're looking for a sweet snack, there's a bakery outlet in walking distance around the corner on Factor Ave/Fairway. I would recommend visiting on a weekday which made the experience seamless Note: If English isn't your primary language, Julie mentioned she speaks 4 dialects of Chinese, Vietnamese and Japanese. Amazing! read more

Floor & Decor - Place is huge! - Home Decor Near Me - San Leandro, California

See all

I recently have my two bathrooms remodeled and love purchasing stuff at Floor & Decor in San Leandro store 238, 1700 Fairway Dr. A few times, I came across Ms. April Gibbs who was assisting me at the cash register. She was always friendly, courteous and helpful. I write to Thank Ms. Gibbs and congratulate Floor & Decor for having such a wonderful stuff. Respectfully, Sean Do read more

Lots of choices and very well displayed items. I ended up picking a stone for a backyard remodel at this place and there's a huge difference between this versus the home depot's or Lowe's read more

The customer service and prices I received at the San Leandro store of Floor and Décor was so good that they deserve a shoutout. I just completed tiling 1,400 s.f of patio flooring that the team at F & D in San Leandro helped me in selecting well priced outdoor tile. The manager of the San Leandro store, Steve Torres, spent over an hour helping me and my husband find large format outdoor tiles that would fit our budget. The pro specialist, Ignacio (Nacho) Zamora, also helped us select the proper materials to ensure that our tiles would be durable for the exterior and over time. They were patient and seem to really care about the customers' goals and needs. For example, even though we had already purchased and were awaiting delivery of the tiles and materials, Nacho contacted me with a better priced product that one of the manufacturer reps had told him would work for our project. After securing my approval to change the product, he refunded the more expensive material with the new one suggested by the manufacture rep. Unfortunately, the manufacturer rep was not correct. When I raised this error to Steve and Nacho's attention after the materials had been delivered (I paid a delivery fee) and asked that they pick up (at their expense), the mistaken material, they agreed. Their regional manager, Steve Costagali, personally picked up the materials and issued an online refund so I did not need to go into the store. Nowadays, it is rare to find businesses that take accountability and provides excellent customer service. Because of how the San Leandro team handled this situation, I plan to go back to them and to refer them to anyone with flooring needs. read more

Floor & Decor - The beautiful tiles that was suggested by Steve at Floor and Decor San Leandro - Home Decor Near Me - San Leandro, California

Briona was great! Amazing customer service throughout the store! Kid you not at least 3 associates walked by to tell us we had the most skilled and best designer ever! It was good to know we were in good hands- which was the absolute truth! Briona walked us through the store focused on our budget and design of our home. She gave us good tips about protecting our flooring, and what color vinyl goes with our home. We appreciate her help. She walked us through the stair noses and even potentially doing our bath. Briona made our DIY remodeling plans fun! read more

Amazing inventory of flooring from wood, LVP & tile. So many choices! If it's your first time there, be prepared to spend some time. Service is excellent. I've been there during the week and also on the weekend. There has always been enough people there to help and ask questions. They also offer design services if you need that. I cannot comment on the value. This store was close to my house and my first choice over a big box store. Convenience over price is my priority. read more

I used to think that good customer service was a thing of the past. Boy was I wrong! The minute I walked in, the front register greeted me and said hello. They also noted that if I needed help, I can ask anytime. Then I thought, wow, what a great start to my shopping experience. 5 minutes passed by, I'm loading a few boxes on the cart, floor rep greeted me, and asked if I needed help. Sure I said, quietly wiping the sweat off my forehead (each box weighed over 70 lbs!). Needed another load of tiles in different aisle so I proceeded to my next stop after thanking the helpful gentleman. While loading the second set of tiles, I realized there weren't enough boxes on the sales floor but another floor rep offered to check the back and insisted to leave the extra boxes in the front so I don't have to wait around. By that time, my mind was blown away!! Two floor reps acknowledged me without asking for help in the span of 15 minutes?? Damn, I feel special AF. I then proceeded to the register and the register lady was cool and exchanged one item for me without a receipt. Thanks for making that easy! Finally, two cool guys, Eronn and MeiAndre waited until I finished with the purchase and pushed my heavy cart to my car. Can I just say, these guys were cool and were super helpful!!! Thanks so much! I know this review may seem long but I felt documenting my experience in this detail is warranted. The minute that I walked into F&D and left, the experience E2E was out of this world. I can't say I know of any other stores like this that have employees willing to help and actually seem nice and genuine. F&D Team in San Leandro, please keep doing what you do best! Experiences like this make your store one of a kind! read more

We always have a Great Experience in the F&D San Leandro. We live in San Jose but will Make the drive. Customer service is always awesome and attentive. Shout out to the warehouse Team Eronn and Sweet lady at the warehouse check in for always taking care of us. Also Thank you Dario for matching our trim/grout with our Tiles! 8/19/24 read more

Last summer, I had my primary bathroom remodeled. I agreed to provide tile and flooring. My contractor suggested I go to Floor & Decor in San Leandro. Wow! A huge assortment and lots of nice people to help. And the prices were much less than I budgeted for. I made a complementary appointment with Rashmeet who helped me figure out a grout color for the marble walls and more importantly, the shower floor tile. My contractor picked up the bulk of the materiel I had purchased but there were incidentals that required me to return to the store three early evenings in a row. Boris became my new best friend. He actually moved 15 curbs (made of marble and 6' long) so I could find 4 that I liked. He was super patient and sweet. Numerous times, Aaron carefully packed my car with my purchases and when I had a large return, came out to get them out of my car for me. For more before and after, please see my blog- https://www.decorbook.com/single-post/decorbook-classics-finished-primary-bathroom-before-after-s read more

See all

This is for the manager of the San Leandro Store. A lot of time is spent complaining but I wanted to call out two key employees (everyone I encountered there is great), but Nacho and Dario. Nacho took the time to go above and beyond to explain things to me while also checking me out of the store. On a different visit Dario (a designer) who I didn't have an appt with took the time to help me with an issue that my contractor messed up on. He was very patient with me bc he could tell I was stressed and needed to leave with a tile. THANK YOU BOTH, I can see why this has 4 stars +. read more

Good service and good quality. But don't feel safe. Homeless starting to build their house next to parking lots. read more

Floor & Decor - Home Decor Near Me - San Leandro, California

See all

Great experience working with our Senior Design Consultant Rashmeet Kaur. We partnered on a redesign of our master bathroom and she helped us work towards our vision. Rashmeet was genuinely interested in our remodel and was focused on helping us to find the right Tiles for our dream bathroom. Floor & Decor was very affordable and didn't break the bank. We will be back when it's time to remodel our Kitchen! read more

The selection of different tiles, flooring and supplies is a 5. However, customer service and their failure to back up their product is a 1 at most. I was remodeling 2 of my bathrooms and bought tile and 3 lengths of matte black schluters(sp) - the metal trim that goes around the edges to finish off the tile. My installer is very experienced in total bathroom remodels, as well as tile and trim installation. Everything was completed beautifully except when he went to wipe down the grouted tile with nothing more than a sponge and water, the paint started coming off of the trim and the bare metal was showing through. We decided it all had to come out because obviously the product, or at least the finish on this one batch of product, was defective. He gave me a piece of it to bring back to the store to show a manager. At the store, I spoke to one manager by the name of Carmella. She listened to what I told her as another woman standing nearby (Mary) say, "we can just issue a refund." However, Carmella immediately accused the installer of doing something wrong. She asked about the grout and said he must've rubbed grout all over the trim to cause the damage. I told her it was non-sanded as the tiles were glossy marble look porcelain and she asked which tiles exactly were used, as if I wasn't believed. I showed her my original receipt for the tile from their store. Then she asked if the installer let the grout sit for a long time, leaving and then coming back before he wiped it down. That was not the case. She all but accused me of lying because she asked me this several times and I told her that the grout and cleaning were done the same day. He never left and came back. She kept saying that I made it sound like he grouted in the morning and didn't clean anything off until later that day. I never said that. Then she said the thin set used to set the tile and the trim must have come out from underneath and he must have rubbed that all over the trim. That never happened either. She insisted the paint doesn't come off this trim as "it's made by a German company and they use the best of materials." I reminded her that I was showing her a piece that was rubbed with a sponge and water and the silver metal was showing through in several places so something went wrong in manufacturing. She told me if what I was telling her was true, she would be able to rub the trim with a sponge and water and see the finish come off. I welcomed that test and followed her when she walked toward the designer offices at the front of the store. Mary was sitting at one of the desks and as I waited by her, Carmella walked off to get two bottles of water. She asked me if I was thirsty and offered me one, I said no thanks. She put both waters down on the desk next to Mary, told me my only option was to file a claim with the company or go to small claims court and she walked away. Wait... I thought the whole purpose of going to get the water was to do the water test. Nope. Mary began talking to me, asked me for my information and looked my orders up in the computer. She called the company that makes the trim to ask if they have had any complaints and as expected, they said no. She asked me to call my contractor/the installer and verify that he used only water with a sponge, that he only let the grout sit briefly and that no thin set came up to scratch the metal. I did this in front of her. He verified the grout was non-sanded, that he let the grout sit for no more than 15 minutes and there was no thin set that came up from underneath the tile or the trim as he makes sure everything is clean prior to grouting. The damage occurred after. Apparently satisfied, she told me she could credit me for the three lengths of trim, but she would have to get the OK from another manager. She walked away and returned a few minutes later. She apologized and said there was absolutely nothing they could do because it was not a product defect it was an installer error. Carmella came back over and in front of me, she and Mary agreed that the installer must've used some industrial-strength harsh cleaner on the trim. This also never happened. Carmella walked away again and Mary told me she had to go help somebody else and she walked away too. The manager Mary checked with never bothered to come out of his office to address the issue. Instead of dealing with the problem, this store chose to lose a customer over about $60 (not to mention the added cost I have accrued in labor to pull out defective material and replace it with something else). It should be noted that I never asked for a refund, Mary offered it. I did not go in asking for money back, replacement or reimbursement for the added cost of buying new material and added labor. Although I would have assumed the store would do something, my only real expectation going back to them with the defective piece was that they would be very concerned with the quality. They were not and they chose to do nothing. read more

Floor & Decor - Bare metal showing through in numerous places after being washed down with a sponge and plain water. An obvious defect in the finish. - Home Decor Near Me - San Leandro, California

This is a review for Floor & Decor Designer Julie Tibbs. As I was wandering aimlessly, she asked if she could help me, and had no idea what she was getting into! She graciously answered my millions of questions, including: - How do I choose grout color for my tile? (Look at samples next to your tile, and keep in mind that it will darken over time.) - Is tile the right answer for a kitchen that periodically floods? (Yes, and make sure to get the grout that is both mold resistant and waterproof.) - What do I use for bullnose on a step and to replace quarter-round at the wall? (Look at her trim samples and choose the style that will work best.) - How do I think about underfloor heating? (You'll likely want a programmable thermostat. Think about what areas really need to be warm. Don't, for example, heat beneath appliances.) - And so many more. Not sure how I lucked out to meet Julie that day, but apparently you can book appointments with her! (Btw we are still in Covid days as I write this. The warehouse seems to have a lot of air circulation, and she was wearing a tight fitting mask.) read more

Floor & Decor - We looked at many different trim options. - Home Decor Near Me - San Leandro, California

Beware of their hidden return policies! It is very inconsistent even at the store manager level. For instance, I had purchased individual tiles and back splash tiles. After my installation was completed and had some remaining unused tiles and unused and unopened back splash tiles, I went back to this store to return them. The store manager there refused to take it back because of the following reasons: - The item was discontinued in their store and informed me to go to another location who has the item in stock. - The number of tiles can only be accepted in a same amount in box. I had 13 unused tiles left but they can only accept 10 because the box amount is 10. (Remember that I had purchased individual pieces and not in boxes) They do not follow their return policies and add additional store rules. This happened to me last Nov 2023 and recently Jan 2024. read more

Placed an order at there Burlingame location 5 days in advance called a couple days before to their San Leandro store only to find out the delivery had not been processed. After waiting on hold for quite a while a great customer service lady named Savina turned it all around. She's amazing. She was multi tasking while helping me with my order on the phone.... So many times at these big box stores people just don't understand how important customer service is. This San Leandro location is lucky to have her. I had everything lined up and they never processed the order. Good thing I called and good thing they have an employee like her on board or I would've been inclined to shop somewhere else in the future. Can you imagine have all that labor standing around if I never called to confirm the order. Great place. Nice products..... But even better customer service. read more

We worked with Briona Amos, one of your senior designers, and she was absolutely great! She recommended an accent tile for the bathtub tile that we had chosen, and her suggestion was perfect. She was very knowledgeable and helpful! Looking forward to our new tub alcove with this beautiful wall and accent tile! Sally B. read more

My Wife and I went to the San Leandro store on 10/13/2022 to buy flooring for our whole house. We walked in and started to look around. After 20 minutes and no one asking to help us I went up front. It was about 5:30 and I asked for some help. I was told one person was on break and a lady at the cash register I am checking in a order and would be there shortly. NO ONE EVER CAME. We walked up to the front again there were 2 young Men just sitting there and was told they were short handed. I said no problem its only a $5000 sale and walked out. I was told to have a nice day. read more

I have 5 remodeling projects going on. I like the fact that Floor and Decor has a 90 day return policy since it most county's now take several weeks to issue the permits. One has to buy the materials before hand and keep it ready for the contractor and hence having more than 30 days to return items is a big factor. The staff is always courteous and very helpful. My only issue is that they didn't have much selections in Granite. Here is the picture of my most recent fireplace project done with Travertine ledge stones, tiles, coping and molding read more

Floor & Decor - Home Decor Near Me - San Leandro, California

I bought materials for a new tile retaining wall. Huge selection. Large, clean facility. Easy to navigate. Very helpful staff.

We were at the san leandro store last night. Not too sure about our selections. Dario Loza asked us if we needed some help...he had a whole cart of stuff to put away so he said he will be back. True to his word, Dario came back 10.minutes later. He was so professional and helpful. He kept helping us the whole afternoon, we pretty much finished our shopping for our bathroom remodeling. We came there just to look around but with Dario's help... we had so much done!! Thank you Dario. We appreciate you so much and you are a wonderful addition to Floor and Decor. read more

My faith has been restored in excellent customer service. I was completely BLOWN AWAY with the positive helpful attitude of Danny, he was patient, knowledgeable and really pleasant, he insisted on helping me carry my items. I also had an encounter with Boris regarding wall tile, his honesty - knowledge - and ability to give me his honest opinion made me feel really confident that I was in the right place. Please ask for these guys you will NOT be disappointed. read more

Refer to my other review for Milpitas floor and decor store. I made A few trips to the store to find items that were not available on demand at the Milpitas store. I did find that they were some pallets that were not available at the Milpitas store. But that can always be easily accommodated with them having it shipped to any location you need. As I needed the item ASAP I drove out and was able to find what I needed. Staff was super friendly and offered loading service. read more

Love the tile displays! ONLY place around with variety of pencil tiles in stock. And HUGE shout out to Eddie/Eduardo! He was heading out for his break and saw we were needing help. He took himself off break just to help us. We didn't ask...he was just being a nice guy! We need more people like that in this world! We had a rough day, and his kindness made such a difference. We will be back, Floor & Decor! Thank you, Eduardo! read more

Not only is this store clean and well organized, it is also easily navigable. It was my first time doing any kind of remodel on my home and I have been completely lost as to what I should be looking for with materials and what not. The associates there went above and beyond to help me out, and even offered to load/unload my cart for me (I am 5 months pregnant). And a very special shout out to Joseph, who is one of the most helpful workers I have ever met in any retail setting. He has been working there a while, and definitely knows the ins and outs of the store. If you ever feel lost, ask for him, he's really great! Thank you Floor & Decor (and Joseph) for making this crazy experience easier and less stressful for me. Ill be back next time I remodel! read more

Davina in the command desk is the best customer representative I've ever met. She had to give me bad news but she did in the most compassionate way. Then she felt to get the product I wanted and followed up constantly with me. I'm so appreciative to her. Side note: I think floor and decor isn't always the best at phone customer support so having Davina was especially fortunate. read more

Make sure to give them your phone number or save your paper receipt! I purchased tile here and my installer was more efficient with his cutting and we ended up with a full box of tiles that we did not need. When I went back to the store to return them, they did not have my Wife or my phone number in the system. I had lost my paper receipt in the madness of our kitchen renovation, so I did not have the transaction number either. If you find yourself in a similar situation, you're screwed. Their system cannot find your past orders without your phone number. Regardless of the fact that I have the: - Purchase Date - Credit Card used for the purchase I acknowledge that this is my fault for not holding onto that receipt like it's my driver's license, but come on. In this day and age when everything is digitally recorded, your company can't find my purchase with my credit card used? That is ridiculous. I guess I'm stuck with a $72 box of tile that I'll never use. read more

Service here is completely lacking - have spent an hour here just for a pickup - im the only one waiting for pick up and they cant come Up with my order. This is ridiculous read more