The Good Old Home Depot.. As customers, we may not know exactly what we are looking for and I believe that retail stores should be aware of that. I originally went to Lowe's looking for a shower valve and ROBERTSON in the plumbing department quickly sent me to a plumbing supply. I went to The Home Depot and Jaime in the plumbing department was kind enough to educate on what I really needed which was a complete shower kit. I spoke to the supervisor S.Taylor and Ms. Taylor was really happy about the feedback. She then went and got JAIME a patch which I believe got JAIME $50.00. Although, Lowe's is a lot closer to my house I will make the extra drive and go to THE HOME DEPOT!!! Greta JOB JAIME and S. Taylor!! read more

Please read before buying LG! We bought an LG washing machine, replacing our old LG (10 year warranty). After a short few months it started to destroy our clothes. It first accord after washing our sheets. They looks like some sharp object would be in the drum and pull strands out of the fabric. We checked the drum, stroked over every inch with our hands, used cotton balls to see if anything stuck - nothing! I called customer service (we ordered our washer directly from LG). They told us to run the drum clean cycle 5 times in a row (that's 7.5 hours!) that should solve the problem. We did and the next load of laundry had the same problem. We called LG again, send them pictures as requested, were told they investigate and call back. They never did. Today was the 6th time I called and also send an email to the president. After telling them that I will write this review and post it everywhere I was asked by the supervisor if I use the right cycle to wash my laundry. I am 69 years old and know how to do laundry. Finally I was told he would pass it on to their service center which will contact me to find out if it is a manufactory defect. This goes on now for over 6 weeks. The service center contacted us via text and asked what are the defective parts - how am I supposed to know? The next message was they reach out if they have someone available. I would stay away from LG which is hard to say because we have LG everywhere from fridge to TVs but if something is wrong it is the worse customer service you ever experience. read more

Absolutely horrible experience at Home Depot. I went to pick up my vanity order and was given the completely wrong item after wasting my time waiting. On top of that, Ashley's attitude was beyond unacceptable. She was rude, dismissive, and acted like the mistake was somehow my problem instead of trying to help fix it professionally. Customer service like this is the reason people stop shopping here. If you work with customers, basic respect and communication should be expected. Very disappointed with how Ashley handled the entire situation. read more

El area de pintura un real fastidio cuando compre unos can de pintura en los estantes decia un precio en la maquina otro pésimo customer servicio o no realizan bien su trabajo o engañan a los clientes read more

Well my experience started bad with 2 employees who paid me No Attention and were guessing prices! My family and i were aggrieved and on the way out, until the young man Anthony / Employee asked us were we finding everything ok. We replied no and began to vent.. Anthony listened attentively and responded... ill take of you and he did... from the floor to the door, anthony helped us find the range hood we wanted and that was in our price range!!! He carried it up and checked us out! Well Done Anthony and congratulations on your new baby... read more

The Home Depot - My wife opening up our new hood for our new stove - Hardware Stores Near Me - Hialeah, Florida

Do not place a reservation for a van or truck here! I placed a reservation to rent a van today over a week ago. $150 was taken out of my debit card for this reservation. When I get up now at at 7:30am to get ready to drive over there to pick up my reservation I look at my email and they cancelled my reservation at 6 this morning. When I call no one answers the phone in the reservation department. When I call back again and speak to an associate they say that Home Depot only has 2 windows available which is 6am & 2pm yet their website doesn't say any of that and that's probably why they cancelled my reservation. So now I have to wait a week for my $150 to come back to my account and I need to call a U-Haul place to rent something and spend more money. This company is unrealiabke and extremely unprofessional. I needed this van to move things from a small storage unit and now I'm stuck and out my $150. Some of us are on fixed budgets and can't afford to shell out $300 in one day. The least they can do is have a Zelle type of refund where the money is put back on the instantly but since they don't care about their customers and do day of cancellations of course they also don't care if I'm out a week of my money. Thank you Home Depot! read more

Not my normal go to home depot, but I came here as I wanted some red lava rocks for a project I am doing at my home. My go to home depot had ran out of the stones, so I came here. Normal layout, big car park. read more

The Home Depot - Hardware Stores Near Me - Hialeah, Florida

Nice renovation Big store Great rental department But no cash registers enough for Friday 9:00am only 2 open Please hire more cashiers Thank you read more

Terrible customer service and no urgency whatsoever to help you find what you need. 0/10 wouldn't recommend.

I was very disappointed with my experience at the Home Depot today. This location is somewhat chaotic. It took about 10 minutes to find the employee for the department I was needing help in. When I finally found the employee, it was as if she could not be bothered. I was explaining to her what I needed, and she cut me off and said she was not able to help me. I asked if I could speak with another person and she said there's no one else in the department but her. She had a very bad attitude. I was going to buy some other things that I needed but the lines were so long. The cashiers were few and far between. I ended up going to my regular Home Depot at Pines and Hiatus. That location is much more appealing. I am not going back to this Home Depot in Hialeah because it left a very bad impression on me. read more

I bought a garbage disposal for my kitchen sink a few days ago a found a better deal on one at another store. So I returned the unopened box, as the Home Depot employee was processing the return she opened the box an the garbage disposal was used. See pic below. Warning: when buying anything at Home Depot even if it is sealed, open it at the register and verify it's new. read more

The Home Depot - As you can see this is what was in the sealed box - Hardware Stores Near Me - Hialeah, Florida

It took 57 minutes on the phone for me to find out how many cases of a specific vinyl they had on the shelves. It's ridiculous that I have to get an attitude to find out what I need. I was put on hold multiple times. I give one star because one lady did eventually find out for me. read more

The Home Depot - 57 minute phone call - Hardware Stores Near Me - Hialeah, Florida

Home Depot has everything you could possibly need for home improvement, repairs, and the great outdoors! Fully stocked name brand tools, friendly helpful staff, and Great prices! I highly recommend checking it out for yourself. read more

Is my favorite store always. I love to buy everything for the house. Very convenient and practical. Recommended always. read more

The Home Depot - Hardware Stores Near Me - Hialeah, Florida

1. Lack of help staff. 2. When you do find someone, you are made to feel you are bothering them. 3. On-line pick up: be prepared to wait an hour at the pjck-up door until they are good and ready to take your receipt at their convenience. 4. Rude and unhelpful people. 5. Dark parking lot at night. 6. Only saving grace is the cashier staff- they tend to be nice. 7. Prefer to travel a bit further to the one off West 49th Street in Hialeah or the one by Okeechobee Road. read more

I'm one of those guys that can get lost inside a hardware store fast, it's not because I don't know where I'm at it's because there's so many things that catch my interest. This Home Depot store has pretty much all your home needs. If you're the gardening type, they have a large selection outside garden. From palm trees to, decorative plants and landscaping items such as mulch, rocks, decorative stone and patio sets and furniture. You can't go wrong with Home Depot's brand Hampton Bay. Inside they have a mass selection of power tools such as DeWalt, Makita, Milwaukee and more. This is one of my favorite sections I'm always in the power tools looking at the latest drills such as the new 20v items or other items such as a reciprocating saws, sanders, jigsaw's and the latest multi tools. You can also check out some of the latest home appliances they have with brands such as Kitchen Aid, Samsung, Whirlpool and more. They have a great inventory in wood as well. I usually like to come to this Home Depot to pick up plywood for when we are in hurricane season and I want extra protection other than my shutters and when I'm rebuilding the picket fence in the back. If lighting is more of your thing when you come to a hardware store they have a pretty good selection; however, the Lowes across the street has a way bigger lighting area for gardening and home then this store. The staff here it's always very friendly and very helpful and always caters to your needs if they see you wondering around they will always stop you and ask you if you need any help or if you have any questions on the selections that you have made. All in all, great customer service! read more

The Home Depot - Storefront - Hardware Stores Near Me - Hialeah, Florida

I have all my queen palm trees from this Home Depot, they are excellent prices and I was very happy that I ran into them that day after disappointing experience at the Lowe's. read more

One of our rental properties is near this location and naturally I've frequented the spot trying to get either a key made, extra paint, random materials, concrete, grass, doors, and everything else you can think of. While it's not the friendliest place to shop, it does get the job done. For some reason, this location is more of a survival of the fittest where the employees are not really inclined to help but if you approach them right, they might be useful. The gardening section seems to work properly. I can actually purchase the items I need quickly and efficiently by exclusively sticking to this department. At the end of the day, the next Home Depot location is pretty far so unless you're gonna shop at Ace-this is basically your best and only bet. read more

HORRIBLE CUSTOMER SERVICE! When asking for an item the girl in Lawn and Garden blatantly told me she didn't know and hung up on me. Clearly this Home Depot doesn't make an effort to choose good workers. read more

I was helped tonight by Alejandro (tall white and bald) lol. He answered all my questions and guided me. You can tell he listened with the intent to help. read more

If you need a lightbulb or paint no problem but DO NOT buy your appliances from here. My appliance came damaged, I didn't accept it as instructed by them, and almost a month later, I still have no microwave and a refusal to refund $488. They said "it's not their problem" and that I have deal directly with LG. They made it clear that they are just the middle man. Problem is you are left with no one to help you. DO NOT BUY YOUR APPLIANCES HERE. read more

After fifteen years my refrigerator decided not to work. My husband and I went to home Depot to get a new one, we had to wait a whole week for delivery because they didn't have it in stock so we bought it on the 5th they deliver it on the 11th and by the 18th it was not working. We called home Depot ,and told them its not even a week and our refrigerator stopped working, they told us it's past the 48 hour mark a they can't replace it, the only thing they can do is send a technician out to fix it upon availability now we have to wait until March 2nd before someone can come out to fix it home Depot should be ashamed of themselves after spending all this money on a refrigerator that lasts only a week. read more

Always aísle are closed! Forklifts everywhere! Imposible to find screws.... all is sold out!!! bad place if you don't have time to lose

I'm was here yesterday and Service is impossible. Looking for an nigh stand took me faster to search through the aisles than to find a sales rep. Come on head office, get your trainers to come in & inspect this place. read more

No recibos No returns Go Lowe's buy and return no asking for anything Better prices better service Home Depot is a jock read more

This has to be the worst Home Depot I have ever stepped into before in my life. After coming from several different Home Depot stores in the state of Colorado you notice the massive difference in customer service as well as employee knowledge of the products in the sections in which they work in. I was waiting over 20 minutes for someone to come to assist me in the garden section. When I was looking for assistance in the shade section, I noticed a female employee see me coming and as I was about to approach her she walked off. I had to go to another section to have someone else come to assist me in cutting the shade to the size in which I needed. I also noticed three employees standing in the middle of the aisle just socializing. It's as if nobody in the store wants to work it's highly annoying and par for the course for Miami I guess. read more

I am a patron of many Home Depots around the 305 and this one is a great one! The aisles are wide, they have a lot of products in stock that other locations do not and the employees are friendly. In particular, Jeff in the plumbing department was extremely helpful to us as we shopped for parts for our hot water heater install. Cashier Evelyn was efficient and had us laughing at her jokes as she checked us out. read more

I love this place. HomeDepot has everything you need. I was there for a pool workshop. The pool workshops was canceled with no advanced warning but Dee and Calvin held a mini workshop. It was more jokes then informative. But hey laughter is good for the soul!!! Homedepot pool sections lacks knowledgeable employees about pool supplies. They cannot help Do it yourselfers in the area of pool maintenance. Also Homedepot pool supplies are pricey$$$$. But Homedepot is a winner in every other area. Even though the pool class did not go well. I learned a lot about lawn maintenance. I will definitely be back to HomeDepot again. read more

This store has location on it's side. Right off the palmetto on red road. Pretty big store, and decent selection. Not sure about the people, took a while to find someone to help me, and he seemed rather bored with the idea of helping a customer. Checking out wasn't much better, the cashier was just blah. Worth stopping at if you are in a real rush, but if you have a minute, I would head to the Lowes on the other side of the highway. read more

I've been coming to this stores for years and it's all same thing...out of stock, dirty and disorganized. Today I came for paint and the guy at the counter was beyond rude ! There were like 3 people including myself waiting to be helped and instead of attending the paint counter he was having conversations with other employees that passed by. After waiting and trying to get his attention many times I was able to ask what number he was on as he had the 49 on the screen and I was 64 and most definitely it was wrong, he responded " I don't remember, I have to check" he then turned back and asked me what I wanted; really ? It didn't get any better, the cashiers at the self register where just staring at me while I was asking both if they had a scanning gun to ring the heavy stuff I had on my cart, one of them then came with the scanning gun, scanned the big items and went back to her place, no Hello no how are you, was everything ok...I thanked her for helping me scan my big items and she didn't even look at me I only heard an "uhum" as response.... Next time I have a project I would consider taking my business elsewhere like Lowes. read more

The Home Depot - Hardware Stores Near Me - Hialeah, Florida

So, the employees have no knowledge of hardware. Why would you hire people that are clueless of what Home Depot is for? So either they know and ignore you, or they know anything. bad! stay away and go to the one in Pembroke. read more

I went to refill the propane tank for the BBQ and the service was slow. There was an employee trying to help me out but he couldn't handle the propane tanks. He went 3 times to call someone for me since they would tell him they were going to send someone and they never showed up. Thanks to that guy I only waited 15-20 minutes to swap tanks, and thats after going inside and paying for it. read more

Whenever I'm feeling "do it yourself" type mood. I come here and get what I need. This time I came to get a couple of copies for house keys. They helped me right away I got my copies and I usually pay at the self checkout. I have no complaints about this location. read more

The Home Depot - Home Depot on 57th ave and palmetto. - Hardware Stores Near Me - Hialeah, Florida

Worst customer service possible!!! You ask an employee for help and they tell you let me get someone and NEVER get anyone or come back. Manager seems unphased by the whole thing. I rather take a drive to the Pines store, which is much cleaner and the employees are more willing to help and work. read more

I was helped out as soon as. As I got to the Isle since I was looking for a air filter. The person helping me out was very nice and friendly. This location can remodel their parking spaces and be more clean in the parking places. There's garbage everywhere . read more

The worst Home Depot to come to, apparently if you pull a number it doesn't matter you still gotta speak Spanish to get service here. Been standing at paint booth for 20 mins, no acknowledgement, no give us a few minutes we'll be right with you NOTHING. But the the Spanish guy who just walked up got service. And Andy the worst of all just walks up and looks at me tapping his finger on the counter. What a 4th of July smfh..... read more

This exemplifies why I moved out of South Florida! Slow..speaks little or no English...and rude. Wow...what a great job they would have without all us pesky customers. Lol. read more

The Home Depot - Hardware Stores Near Me - Hialeah, Florida

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Not the best Homedepot around, been to many more and never have I seen something so disorganized. Bathrooms are really far and not really clean. Customer service is ok when you find someone to help you. read more

Always out of stock, always disorganized. Lowes is usually best option in this area even if you have to travel a little further. The fact that you know you made the drive and product is there is priceless. read more

Probably one of the worst Home Depot's I have ever been to. Corporate please do something because the customer service here is terrible. And as a past employee of this Home Depot, no one in there cares about their job. Everyone is rude to their customers, I was the one helping them after because my co workers didn't help them at all. This Home Depot is always messy and no one ever cleans up for themselves. If you want to work at Home Depot make sure you don't pick this one because the managers give no recognition for all your hard work. I'm glad I left this place after 2 years of working here. My supervisor made me do all his work and guess what now he got moved up to manager and he didn't say nothing about what I did for him. Keep away from this place. Like this post so I can go to the top so people can really understand why this place is trash! read more