Just like Rob said, this store has serious personality issues among many of its employees. I always…read moredread having to go to this store, because I know that if I need help with anything, I'm either going to find that there's no help to be had, or I'm going to have to get a taste of someone's bad attitude. On the phone today, I was on hold for 15min after adding a simple question,"do you have long neck funnels", and then got hung up on Last time I was there, I was accused of trying to cheat the store on a return, I had purchased a bunch of spark plug sockets, to eliminate the chance of getting the wrong one, and they didn't have the 18mm I needed. When I made the original purchase, I was promised I could return them no problem. When I tried to return them, they said, " no returns". Basically, decent selection, side from anything marine or automotive, but mostly horrible service. There seems to be two or three guys here that are holding it all together

I used to frequent this Ace Hardware location on 41st street when I lived in the area. They…read morefulfilled all my key-copying needs, and the friendly staff was always eager to help me find whatever I was in dire need of at the time. It's open 7 days a week, and doesn't close till later than most on weeknights. They also have a huge selection of candles and other random merchandise. And there's a huge parking lot in the back (and a back entrance!). I'll probably still go even though I moved out of the neighborhood!!

Amazing staff very helpful. They know everything about fixing things and have a wonderful staff to…read morehelp you with any project.

Something I absolutely hate as a consumer is walking into a store and, before I've even taken two…read moresteps inside, someone is already asking if they can help me. While it might seem polite, my experience has taught me that when they bombard you like that, it's either because they're watching you like a thief, or they're desperate for you to leave because it's a holiday, they're closing, or they simply don't want to work. Every time I go to this Ace Store in Brickell, it is a different issue. I went yesterday and the same thing happened. As soon as I walked in, someone asked, "How can I help you?" When I explained what I needed, the employee's expression immediately soured. He looked angry and led me to a line where he called over another person who had no idea what I was talking about. That person called someone else, who then called a third person. That third person was the only one who could somewhat help, but within three minutes, he became visibly annoyed. He wouldn't listen to my explanation, ignored me, and kept looking away. When he finally understood what I needed, he made a bunch of excuses, claiming the store didn't carry it or that the item didn't even exist. In reality, it does exist and they do carry it, but he actually recommended I go to their rival, Home Depot, saying they had more variety. It is shameful that a store like Ace Hardware , which is filled with such a great variety of high-quality merchandise, hires such depressing, disrespectful, and lazy people. To make matters worse, I have to go back and return the part now because the man didn't listen to me and gave me the wrong item. When I went to pay, the cashier was too busy chatting with a coworker to notice me. She just handed me the item and the receipt without even offering a bag. When I said thank you, she didn't even respond; she just kept talking to the other employee,I I stopped at the door and said "thank you" again very loudly. The man she was talking to started laughing, and she finally said, "Oh, thanks, you're welcome, honey," only because she was embarrassed. It is honestly depressing. With so many people needing work, hiring such ridiculous, difficult, and unmotivated people is a huge disappointment. Ace Hardware Brickell literally sucks!

Salespeople were very helpful and took time to explain how to use the tool. The paint dept really…read morework miracles to match the paint sample I brought in. The pricing was fair and very conveniently located. There was plenty of parking on the north side of the building. Every time I have gone by to pick up something, there were always customers standing in line to check out. They must be doing something RIGHT!

The customer service was terrible. The paint department employee who assisted me was extremely rude…read morefrom the moment I arrived. He seemed annoyed simply because I had purchased my previous gallon of paint at another ACE store, even though I needed to buy this one here because it's the closest location to my home. I even brought the leftover paint can to show him the exact color, and he looked at me with an unpleasant attitude and zero willingness to help. When he finished mixing the paint, he didn't even tell me -- he just walked away to do other things. I only found out it was ready because I went up to ask, and he just said, "It's right there." Very disrespectful, unprofessional, and unhelpful service. I will definitely not be returning to this location.

This hardware store is located in the Little River area and is a good stopping place if you don't…read morehave the time to drive miles to a big chain hardware store. They carry everything you need for your home. I was impressed. The employees are helpful and friendly. I appreciated that. When you go to a big chain store, it is harder to find someone to help you. I needed to make a copy of a key, and they were there for me. I will be back again.

If you happen to be in the Little River area and need some home improvement supplies, hit up Sykes…read moreAce Hardware. This place is much bigger than it looks from the outside. They also have a small parking lot so you don't have to risk parking on busy NE 79th St. They've got pretty much anything you might need to fix or clean your home up. Prices are a little higher than chain home improvement stores, but service is better here.

This place is adorable and useful. The hours are great (read they are open when the ace hardwares…read moreof downtown are closed and you need another screw or two for your project) there's both new and reclaimed hardware. The people who work there are really nice and helpful. Parking is super easy.

I've been coming here for years and it just keeps getting better and better. This is the type of…read moreplace where you can go and they really care about the project you're working on. They will explain things to you, and take time to show you what to do. There is always someone to help me and it seems like they are always open despite what the hours on yelp say so just call before you decide to not go based on that. Likely they are open. They are also a lot more affordable than Home Depot!

Terrible customer service. Inconsistent, time wasting. Had a problem one supervisor said on the…read morephone they would take care of it but close to closing time so wasn't there the next day. The next day went in Got No Satisfaction. Was always kind of a pain every time I went there but this time was the worst. I will go to Central Hardware not much farther away from now on

kamal i believe his name was but so helpful from start to finish was really refreshing because now…read moredays you ask anyone even to do their job it's like your a annoyance but not with him A+ i hope his boss appreciates him!

Avoid Central Hardware on 41st Street. I was just horribly treated by a manager ineptly named…read more"Angel" who should be fired. I hope the owners have video of the encounter. I went in to buy paint and the woman at the register called him over to help me. He told me I would have to wait 10 minutes until "the guy" will be back. I then asked if I could ask him a question and he answered "no" with a dismissive wave of the hand as he walked away. I stood in shock for a moment and as he greeted a man who walked in and began to assist him. I stopped him and protested how he could help him and not me. It quickly devolved. It was ugly. I asked why he was being an a-hole to me. Trust me - he did not manage this customer service issue well. He escalated it and called me an "asshole" and I walked out calling him the same and more. Shameful on both sides at that point. What a nightmare customer experience. There are too many other options on Miami Beach. Go elsewhere.

The staff was helpful and friendly! Someone asked me immediately what I was looking for and led me…read moredirectly to their selection.