Has decent tools for the price point. Wish they had signs saying where things were located, it is…read morehard to find what you are looking for most of the time. The staff are friendly so that is a plus.

AVOID!! BEWARE!! I would give this location ZERO stars if Yelp would allow. This location STINKS /…read morehas gone "down the tubes" since my first review of 5 years ago and literally needs almost the entire staff simply replaced. It has been that way for about the last 3 years. HFreight (as a company) is still OK, it is just THIS LOCATION that SUCKS. It has gotten to where I avoid and dread having to go here (only when I have no other alternative) because MOST of the employees (ESPECIALLY THE GM and most managers) have THE WORST ATTITUDE about making things easy for customers to buy here and NEVER try to see issues from the customers eyes. I hear stories about how managers at many other HF locations are flexible and chilled out which makes me wonder what is up this locations A*s?? Maybe the location does the most business because of location so they just don't care? The managers actually seem to find joy in NOT BEING FLEXIBLE about almost anything. See a damaged item and want a discount? The answer is ALWAYS a fast NO (but not at other locations)! As a matter of fact, this staff's favorite word is "no". If a manager is reading this... stop and think for a second how much MORE business your store could do if you actually tried to make your customers repeat purchase / go to your location on a daily basis (instead of making them go out of their way to do business at other locations). Every time I go into this place now, I literally talk to my self saying things like "I hate this place" and "I am never going to come back here again". How do I know it sucks??? Go into this location and interact with employees and Managers and then go in the Broadway location... you will QUICKLY understand what I mean!!

Good service product availability good would go there again for select items friendly staff good…read moreold home town store a little pricey four stars

While the Sevier County Cooperative may be bigger, I really like our neighborhood farmers co-op…read more The electrical fencing supplies and chicken feed, is far cheaper then down the street. They let me special order my chicks, and had them delivered with their usual spring shipment. All 12 of my chicks are still alive, and healthy. They all seem to be hens thus far, which is what I ordered. It is really rare that a rooster does not get mixed in with a hen order, and even more rare that all the chicks make it through the first couple of weeks. If you are interested in poultry, stop by and chat with these folks. They have one of the best bee keeping supply selections I have seen in a store, and information on the local bee keeping club. I am giving them 5 stars based on their exceptional animal husbandry support. If they don't have a good answer, they will call a friend, or give you a neighbor's phone number. It is that sort of place. You can also buy hardware, seeds, tires, auto supplies, garden plants, and gasoline at this coop. They will usually leave shoppers to browse in peace unless one looks confused, and they always carry my purchases to my car.

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.

Don't judge a book by its cover!!Was very surprised, saw two young men at the counter was thinking…read morethey were just place holders, but wow they were awesome, knew the paints, face great advice and suggestions and great attitudes, great customer service - the ONKY negative was on the company how can you not do paint samples? Had to go to Lowes to get samples but..... We will come back and buy from you because of the young men

Angel was great to work with, when she was not positive about something she called someone else…read moreinstead of guessing. My experience was a great one and I will return. Much better than the big box stores close by in every way!!!

Great and extremely fast service. I have a Generac portable generator that I couldn't get started…read morein the 4 years. An ice storm is coming, so I called around, but other small engine repair shops touch it. since the storm is to hit three days from now I needed service on short notice. Their rep told me to bring it in, and they would try to get it worked on ASAP. I took it in around 10:00 this morning, and they fixed it by 1:00 this afternoon! The price was good, but the service was next level. I'll definitely use them from now on, and refer anyone who needs small engine repairs. My generator is ready for the storm. Thanks again.

When pricing out a mower I found myself looking at a Toro 54" at Lowes. I like doing business with…read moresmall local businesses so I chose Dickens as the price was the same and they offered a winter warranty service. It was described as a service that looks over the mower and repairs or replaces any issues found under warranty . I received a text saying the winter service was almost over so i called and got on the schedule. The mower only had 13.1 hrs on it and I just changed the oil and filter at 13hrs. I shared that when it was picked up. Today I received a call that the service was done and it was $329. The manager said I misunderstood the text as this was for a "service" not the selling point "warranty service". After a heated discussion the manager said he'd take off the oil change so $250. After I shared I'd be informing others of their way of doing business he said you can come and get it (obviously return delivery was not available to me anymore). At the store the manage put the price back at $329. He said if you're gonna share how we do business then I'm not going to cut you a break. So I suppose my silence would have saved me $79. There are several options when looking to spend over $4k on a mower. Don't get caught up in the fancy "double speak". At the end of the day their just another business taking advantage of the customer .

My family has done business with Leeper for many years and until recently the experiences have been…read morefairly good. Yesterday this opinion was challenged when I needed to return a set of six window panes they had cut to go into window frame I left with them. The day before we had a relatively pleasant conversation explaining to Frank that the panes were not cut correctly and they also included chipped glass along the rims. When I brought them back I further explained the panes were too large for the openings and required a space of 1/8" all around for expansion and contraction of the frame as moisture changed. This was not provided. I expected Frank would offer an apology for my inconvenience, take them back for reworking, and I would be on my way. Probably happy. Not so fast. Instead he defended the work and insisted it was out of square to the point where proper sizing was impossible. I was personally surprised when he also insisted chips along the edges were a normal part of the process and to be expected. At least two of these chips were large and my thoughts were, "at least some of these panes are comprised and this is not normal". I just kept thinking about how much I paid for this glass and how absurd that sounded. Would any ordinary person be okay if someone handed them a $9 glass pane with noticeable flaws along the edges? Frank relented and finally agreed to take the frame and panes back for reworking but I sensed he was resentful. When I later picked the reworked glass up I noticed the all fit nicely into the window frame, most of the chip were gone except for just few very minor ones, and there was a proper 1/8" spacing as needed. Just as I had originally expected. At the end of the day I had gone through some inconveniences but eventually ended up happy with the work. My issue is not so much that they made mistakes, but that I felt he was not interested in my explanation of the problem and my experience as a customer. I had to insist and that is just not right. I wonder if I've ever gotten this much pushback returning something to Lowes?

Friendly, helpful staff.They have quality hardware and well organized. Quality hard to find hand…read moretools and equipment rental.

Fair prices. Great selection. Customer service the best. Have been in area for many many years and…read moreknows the business well. Thank you

Stormer's Hardware Recently moved nearby and have learned…read morethat this place is the place to go to get things done quick! Example: when my main house waterline got a leak in it, I removed the leaking section and took it into "Dusty' who works at the store. Literally within SECONDS he had all the pieces I needed and gave me some tips on how to reinstall them. It all worked perfectly - no more leaks, no expensive repairman. I now know to forget all the big box stores, all that will do is make you waste time! If you want REAL service you should go here - these guys know their business and will actually help you get something done. From now on I'll go here FIRST.