Paint department guys are great! The flag out front needs a replacement, though. It is bad form to keep a tattered American flag up. read more

Was hung up on multiple times and then they just stopped answering when I called trying to ask a simple question. Very unprofessional! If you're busy then answer and ask to put me on hold. Will not be returning. read more

My husband and I bought a 9.5ft werewolf for next Halloween. We did curbside pickup and it was a great experience. Matt came out to chat with us about our order and brought us a complimentary water. He got it loaded up in the back of our suv and we took it home. We decided to put it together in the living room to make sure we have all the pieces and that everything works properly. To our surprise, our werewolf has two left arms. We reached out to Home Depot in hopes that they could send us a right arm. Unfortunately, they didn't have any in stock, but said they ship one out once they had them. On 11/23 they said they had a right arm and would ship it out shortly. Weeks passed, so we reached out for an update. That's when they said they were focusing on holiday requests and would eventually get our arm shipped out. Just a few minutes after that email, they emailed again and practically told us to get a refund (and return the werewolf). I'm really disappointed in Home Depot's customer service and the way they are handling this issue. I'm also disappointed with the distributor they are using. We will be sure to take our business elsewhere from here on out. read more

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This Home Depot located in Layton UT hands down has one of the worst customer service experiences I have ever encountered. Their employees play hot potato on the phone when trying to ask a question. Their department leads weren't helpful in solving the customers problem. Their employees are snarky and later recommended "you can come in person to speak to a manager" this place sucks! read more

always awesome service at this Home Depot! Whether it be online pickup or in store, or help with a return, etc.

Since the launch of the Home Depot app, my experience at this location has improved. I'm now able to quickly find what I am looking for. It is difficult to find an employee to help but between the app and the self-checkout machines, I don't need to interact with the employees at this location. Through the pandemic, this location has done a good job at keeping shelves stocked and in usually about to find what I need. Any missing items I chalk up to the pandemics impact to the supply chain. The location is convenient being on Main Street and having a side street that connects Home Depot with Walmart and other shopping. read more

Arrived at HD in Layton after a 20 mile trip from Morgan and realized I'd forgotten my wallet. Ok, my fault, but it happens-- right? No problem, I thought. I had my checkbook , and using my phone I figured I could easily prove my identity. I immediately went to the Customer Service desk (a misnomer if there ever was one), where I was "helped" by a young woman who looked like she had just escaped from Santa's workshop for misfit elves. I explained my problem, offering to show her everything from my car registration, Facebook page, and even log into my bank account to prove the funds were available -- (something a Drivers License doesn't do)! Her answer: "Can't do it. It's policy." I asked to see the manager. Same answer. "They won't help you either. It's policy." So... I drove the half mile to Burton Lumber, explained my problem, got what I needed, wrote them a check, and went on my way. Now I have a "Policy" of my own. Never go to Home Depot. read more

On this is the Man Cave play place! For the most part you on your own in this place. You can find help and sometimes even good advice. Then again you can be wondering around for what seems to be hours looking for an employee. Saturday's & holidays are crazy at this place.... just avoid if you can. If you are a DIY kind of a guy/gal and you know what you want it's the place to come. As with every large big box store they have their good & bad. They do try to get things right. Like the online order and pickup at store for free shipping. I have had good results with that. Walk the isles to get ideas and see new items & trends. Happy hunting fellow HD hunters read more

We went to HD to buy a new grill. There were a few HD employees stocking shelves next to the grills but none asked if they could help us. Finally found someone that would talk to us and of course that is not his department BUT he would find someone. Another person came up and told us what to do. Took a picture of the item # and off we went to the service desk. Waited about 20 min in line for our turn to order and pay for grill. ( We get that there are not enough people to do the work load anymore) Once it was our turn the sales associate said the grill was free assembly or free delivery not both free. We told her the sign by the grills clearly states free assembly and free delivery for grills over $400. The sales associate called her boss over and the boss told us the same thing------ free assembly or free delivery. My husband took the boss over to the sign and pointed to the word AND. Anyway after about an hour we had ordered our new grill. ( At this point I would have given HD a 4 out of 5 stars). It was supposed to be delivered the next day but there was a mix up and they called my husband soooo no problem. Two days later we are waiting for the phone call that HD are close to delivering the grill. Imagine our surprise that my husband gets a text saying grill delivered. We check outside and sure enough there is our grill. No knock at door or doorbell. Communication was somewhat good but why can't the delivery person take a couple more steps to ring the doorbell. Totally Ridiculous read more

We received fantastic customer service at this location. In addition to a very helpful staff who went out of their way to assist us both in selecting our purchases and in getting us to a shorter checkout line, the manager discounted our total cost nearly 50% when they learned that we were making the purchase for a community service project. Thanks Layton HD! read more

Home Depot delivers for me again. Layton store location. I was looking for discount lumber. I found just what I need but I needed it cut in half. Cashier was very helpful in calling someone and directing me to correct isle. Employee was waiting for me. I also needed safety glasses which the employee looked up on his device, no guessing. Went right to it. My last Item was a socket set which another employee directed me to the exact spot. Great visit... 3 employees helped without fail and to top it off I got one of my pieces of damaged lumber for free. read more

Great service at fair prices. Found everything and thank your employees fir thier help.. Thank you for honoring you veterans.

Home Depot is great. Lot's of product options and a lot of locations. The only gripe I have with the Layton location is that overall they are mediocre when it comes to being helpful. Too many times I've struggled to find someone to help me when I actually need it. read more

The Home Depot - Nurseries & Gardening Near Me - Layton, Utah

Every HD seems to have a different store layout which makes it difficult to get your bearings in a new store. Without help navigation makes it that much harder to find something. read more

Went shopping at your Layton location tonight for some craft wood. After finally finding some quality wood we asked a sales person in the flooring department if we could get the wood cut and he said yes to go to the cutting area and he would page someone to help me. We went back to the cutting area and they paged some help. No one came. For 45 min. They paged 4 times. We had to ask for help 7 times. No one ever came. We left all the wood in the cart and went home. So frustrating!! Should have just gone to Lowe's. read more

Wade is an outstanding gentleman in the rental department. I haven't had customer service like that is a long long time. If you are renting a tool ask for him .. so helpful. Even got the items out of the storage area for me. I'm glad things worked out especially since I rented scaffolding before that was terrible and I took it back asking for a refund and that guy was very rude. When I picked up scaffolding no one even helped me get it out of the area it's stored in. I was nervous about renting here again but now I'd gladly go back. read more

Buyers beware!!!!!! If you need your appliances delivered on the day you specified... don't expect it! After taking a day off work and moving our old fridge to the dump and having all our food in coolers on ice we were told it didn't make it on the delivery truck and the soonest we can now get it is in 5 DAYS. We also were having a dishwasher delivered on the same delivery truck. I will never recommend HOME DEPOT to anyone!!!!!!! We're thinking of just returning them whenever they decide to show up and go to Lowe's. Home Depot is a JOKE!!!!! read more

We have been able to get everything and anything when ever we go except sometimes the employees are completely lost as to where things are, but that is our luck I'd say; besides that the place is, for us, a 4 Star and so far the online ordering-pick up helps and "it just works". read more

Customer service is sorely lacking at this location. My wife purchased 10 bags of mulch (they were not real heavy, just awkward to handle) and did not get any assistance in loading them into the car. In fact, two employees walked by when she was loading them and they did not even offer to help. Next time we'll give our business to Lowe's. read more

Home depot says they deliver on-base housing (Hill AFB), but didnt say that their waiting policy is only 15 minutes waiting at the gate. If you live on base, you know that every vehicle needs to be searched/inspected before comming to base. So, if there are more than 1-2 trucks ahead of the home depot delivery, then they will just send u a text that your delivery date needs to be re-scheduled because they don't want to wait. I recommend going to Lowe's instead if you live on-base housing. They have a Tuesday/Thursday guaranteed delivery and are willing to wait, no matter how long the line is going inside the base. read more

I ordered a washer and dryer. The dryer was on backorder for 4 weeks. Ok, no big deal. We scheduled delivery and made arrangements to be home for the future delivery. The day before we call Home Depot because we haven't heard any updates... SURPRISE, the dryer will take another three weeks. With all the price matching these days we picked Home Depot to purchase from and am very disappointed they couldn't place a simple phone call to tell us that our order was delayed. read more

LAYTON, UT: Have had good experiences here on at least two occasions. Clean place, nice selection, not too many crazies. It's perfect for when you get roped into a project you don't want to do, and are even less qualified to do. read more

Worst customer service. Almost impossible to find someone. When I did, it was a new guy who tried to help me, but had no training and took over half an hour to come back and tell me nobody could help cut the blinds. After an hour, I left with nothing. Never again!!!! read more

This store is disgusting and the employees are rude and incompetent. I went in for a toilet seat that had a child seat with it by Bemis for potty training. I get home open the package and there is piss stains all over it! I take it back to the returns and they say "oh well you can go pick out another" . She was not apologetic at all! I go to find a new one and all the packages look open so I ask for help, took about 20 minutes to get someone to help me. I ask is there any others, all these look opened and explain what happened, he was also not apologetic. He shuffles through the boxes and says "nope that's all we have". I'm completely pissed off at this point so I say I'm taking my money to Lowes, he says "ok" and walks off! Super customer service Home Depot! NOT!!!!!!!!!!!!!!!! read more

Recently we have purchase blind had to have it cut to size. We are disappointed we have returned 3 times and on 2nd blind and it's still not working. Customer service is awful! Many employs standing around BUT one person at customer service desk. read more

DO NOT use these clowns for Home appliances. I went on line on 4/2/18 and bought a washer and dryer, and used the HD website to schedule my delivery for 4/6/2018 (the earliest date available). HD charged my credit card on 4/4/18 for $1,908. On 4/5/18 I checked e-mails to find that they had scheduling issues and changed my delivery to Sunday 4/8/2018. Then I got a second e-mail from them that, DUH, they don't make deliveries on Sundays, so they were re-re-scheduling my delivery to 4/10/2018. Since I was going to be out of town on 4/10, I cancelled the entire purchase from HD. I got on-line with RC Willey and went down to their warehouse an hour later, bought the same washer and dryer and installed them myself on 4/5/18 saving $50 from the HD price. AND THE STORY DOESN"T END YET - it is now 4/26/2018 and I've made multiple contacts with HD and the scumbags still haven't credited back my charge card $1,908 for the non-purchase. So, I repeat - do not use these clowns for appliance purchases read more

I had a bad outside water pipe that went through the foundation into the basement. I thought I would have to call a plummer. The home depot guy was extremely helpful. as I described the setup I had he knew immediately what I needed. It took me a while but I did it myself and saved at least $100. It was nice to deal with an expert that also encouraged me. read more

Excellent customer service! The ladies in the appliance section are incredibly helpful and kind. Although my brand new washer and dryer were both ordered from Home Depot online (whose customer service was no help at all), this local store helped me get the replacement parts and service I needed. I will order appliances directly from this store from now on. read more

i went to home depot on 10/22/15 for a piece of wood for a shelve im building i asked literately 11 different people to help me and 5 of them kept saying oh this is not my area and would not even try to help me and they would just walk away then there way this guy and girl in the middle of the aisle talking so i walk up to them and asked for a price check on a piece of wood i found and the boy pulls out his phone and scans one piece of wood (i had 2) and he says the price is $8.98 or something close to that price i said well i got these from 2 different spots what is the other price and he just looks away and starts talking to the girl again so i just stood there then the girl looks at me and says do u need something as if i was not just talking to them an i asked where can i find some cheaper wood i dont go here often so im lost and she says " go down the aisle turn go down the other aisle then look that way (not pointing or anything just barly nodding her head) there will be doors and then look down" i was like what ? what aisle where? and she says "just go down that aisle and u will see doors its right there" i asked well can u show me and the guy at the time was on his phone and the girl i asked her will u show me i dont understand your directions she says oh you will find it and turns walks away and talks to the guy again he put his phone down for her so i walked frustrated then i found 2 ladies 1 i think was a supervisor and i asked her for help and shes all oh u what a shelve you need to go to the other side of the store they have them made for you i said no i want to make it myself and then they said well your in the lumber department so u should find what your looking for and walks away then another guy was putting a broom away and i asked him for help he said this is not my department but lets see if i can find something so we go down this aisle i tell him o i already went down this aisle he looks at me and just starts reading the pricing on each wood stack so i said ok thanks and walked away i was so mad that everyone in that store was so stupid y work in retail if u suck with people thats ur job bitch so finally my mom found a piece of wood that would work with NO ONES HELP!!! so we go to check out the only nice people in the whole store was the 2 girls who checked out my stuff they were nice but its bullshit that home depot hires people that wont do their jobs to help customers i didnt get any names but who looks at someones name when they walk away saying this is not my department so if i could give a lower rating i would even though home depot is way closer to my house it seems like Lowes here i come since they have good customer service! read more