Amazing experience friendly staff and found our forever home sofa! We left with easy financing and…read moremany choices. We live our comfy couch.

Oh man I hate to leave them a 1 star because I really like the variety & selection they have at the…read moreprices they have but regarding business to customer relations, very very poor. 1St off I want to say that I ordered a washing machine with Spencer & everything was great. He was professional, helpful, & knowledgeable. Why am I giving them a one star you might ask? Because of my second experience just a couple weeks later. I went in to purchase a mounted microwave. Pam was my sales associate & just like Spencer, was professional, helpful & knowledgeable. I choose the microwave I wanted, payed for it, & then was told they didn't have it in stock until after I purchased it. They then told me **I would have to go to a different facility** to go pick it up a week later. (The day I purchased this was a Saturday & they told me I'd get it Thursday) Strike one. But I was willing to try to be the better person & left their store saying thank you. Later that evening I called the store & told them I wanted to pay the additional 100$ to have it delivered & installed. They told me not a problem & they would call me on the scheduled day ( a week from then) to let me know what time they'd arrive. I never received a phone call on the delivery day (Thursday) & could not get ahold of an associate to see what was going on. Strike two. I called them the following day (Friday) & asked what was going on. I was told I'd get a phone call back within 30 minutes. An hour went by & I called them. I spoke with an Associate named Linda. I was told that they didn't know what was going on & that it could be delivered tonight (Friday). I explained to them I was not happy that no one reached out to me, & that now I need to cancel my Friday night plans with my wife to wait for a microwave to be delivered & installed before 7pm. I asked if I could get any kind of discount, compensation, credit or anything for the inconvenience. Linda, being *very rude* told me tough luck, we can give you a refund or change the delivery date. Strike three. So here we are. Come on Boyles. You treated me with respect when I was making a purchase. But after I've made the purchase, if you're going to treat people rudely, discount or not, I have to tell others to be aware. Do better. ***Update (the following day)*** My microwave was never delivered that Friday night as I was told. I just called this morning & found out they canceled my order on their own stating "we weren't sure if you wanted us to bring it still & we saw your one star review".... my favorite part was being called a liar this morning when I told you I wanted it delivered yesterday. Very professional. This is some of the worst customer service I've ever seen. I paid you. You took my money. I was told a day. You didn't do your job. I followed up. You told me you weren't sure what happened. I stated I was upset. You didn't care. I told you to deliver it last night. You told me it would arrive by 7pm. It never did. I called the following morning to be told you weren't sure if I wanted it anymore & was called a liar..... Do you see the pattern? If someone pays you for a service, do it, especially if it's your instructions of when it will be done.

If there were an option for zero or negative stars, that is absolutely what I would be giving. We…read morepurchased 4 large appliances, spending thousands of dollars on them. On delivery their guys tracked in 3-4 inch globs of mud, broke items on our ceiling as they hit the freezer, then smacked the freezer on the metal and concrete in our storage room doorway. We called four times asking them to check the freezer as it would not get down to the temperature of the exact same one next to it. They refused to come but claimed to put an extended warranty on it. Here we are a year after the manufacture warranty and they're refusing to do anything, claiming it's our fault for not harassing them until they showed up to view the damage. Sally, the manager, was awful to deal with throwing out accusations like everything had been our fault even after talking to their own delivery guys and their admission to all that they had done. As if the damaged top of the door could have been caused by anything but exactly what their guys hit! Never again! I will go absolutely ANYWHERE but here and tell everyone I know and talk to.

We've always been super impressed with the service we've received from here. They are quick to…read morerespond and their service techs are always very helpful and knowledgeable. Recently we had to get a new oven and we managed to get a great deal with a Black Friday sale. It was installed quickly and we were very happy!

I purchased a whirlpool refrigerator here 2/3 years ago and saw how they had 5/5 stars…read more I will never buy an appliance here again because of the pit bull receptionist. It broke down one week after I bought it and because they are right around the corner from me I walked in their shop and told the receptionist what happened and she told me to call whirlpool. I said that their door said sales and service and she argued that they had no service men and to call whirlpool I told her to take care of it because I had just purchased the refrigerator. The argument went on until the guy that sold it to me walked in. I told him what was happening and he understood the problem and would send a service man out as soon as he could, probably a couple of days. The service man came and replaced the computer and all was well. The refrigerator has worked ever since. The receptionist made me so angry at the time for her bad attitude I will not recommend this business to anyone in fact I will and have told friends the story of her not taking responsibility for their products that they sell and service. Love my fridge hate the receptionist.

I told then to leave my d and e drives alone. They…read morethankfully just forgot to plug them in. I'm glad this got fixed and I want to apologize to the workers there.

This store is trash, absolutely no remorse nor taking responsibility for them not being able to do…read morewhat any store should be able to do. First purchase came to pick up my order unfortunately they had issues with my order and returned it and then told me that I had to repurchase it after they returned it and told me I had to wait 3 to 5 business days to get my money back so couldn't do what I wanted to do with just picking up my order so I reordered two days later and then once I went to go pick up my order they said that the order is not ready and unfortunately there's nothing they can do but I can again cancel my purchase and pay for it right then and there because the store was closing mind you I was in the store for 45 minutes. The first day there was no apology for canceling my order or any of that information just unfortunately there's nothing we can do over and over again then the next time when they couldn't get my order after 45 minutes they again said unfortunately there's nothing they can do over and over again except cancel my order and repurchase it right then and there I'm sorry but I can't just return $1,000 and pay out of pocket another $1,000 waiting for it to come back into my account 3 to 5 days later this store is BS. Why not take responsibility for the crap trash that you guys are apologize and make it right. Not to mention as well both days I worked with different people so it means that they're culture is not just per one person it's across the board. When I was leaving the second day to get the store manager's phone number The Lost prevention lady is looking around like I don't know grab me a card and hand it to me no phone number just an address ma'am I asked for a phone number.

Did you know that you can customize many of the couches you see on the sales floor with the fabric…read moreof your choice? I didn't. But once I found out, my mind was blown at the options available at RC Willey. If you like the style of a couch, but it doesn't match your decor, ask if it can be customized. This new location is well designed and easy to navigate. Store associates are plentiful and they are eager to help you with your purchases. The new location is a huge upgrade from their previous location. Easy to get to since it's literally off the freeway. It may be a problem for my pocketbook :).

I purchased an LG MICROWAVE and after 14 months the magnetron went out. RC WILLEY would do nothing…read more I will not do business with this store or with the substandard manufacture LG ever again. I have been a customer for years and spent close to 20000 over the years. They have lost my business forever. I would recommend others not purchase LG products or do business with RC WILLEY!

Appliance connection has come through for me and my family once again. David is so knowledgeable…read moreand had my dryer working lie new in just a few minutes. He's always a pleasure to do business with.

Sold us a broken washer and dryer, he tried everything to avoid honoring the warranty, it took us 3…read moremonths to get replacements from him only for the replacement dryer to immediately break down.

Went into Home Depot to get some moving supplies. Saw Grafted apple trees and bought two, very…read morecumbersome to move around. Usually it is hard to find help when needing a certain item. Immediately found someone to help us get the right water filter for our fridge. When checking out a person named Kacper/casper,helped my husband and I with the two carts for two different receipts. We felt it was genuine and wasn't rushed. Those two people were pleasant and it made the unwanted trip to Home Depot pleasant.

Paint department guys are great! The flag out front needs a…read morereplacement, though. It is bad form to keep a tattered American flag up.

I was sorely dissapointed in this company's service. I was told to wait at my house between the…read morehours of noon to 4 to have a repairman come. I had to take annual leave at my work to sit there forever waiting. The worst part was that they showed up, looked at my appliance for ten minutes and told me it would cost $350 for the part, which is more than then entire appliance is worth. I told him I could buy a new one for that price, and he immediately broke into a selling pitch on their new appliances, like he planned it all along. I told him I wouldn't buy one from him and he kept pushing and pressuring me. I felt very uncomfortable. So after 15 minutes, I got charged over $50, for him to tell me absolutely nothing. It was a complete rip off, and I am out that money without any service rendered... make sure you know what you are getting into before having them come on a "service" call

I called Mike at Kiesel and he helped me fix my dryer over the phone though several phone calls. I…read morehad to go down and get a part they had it in stock and I was in and out. We are so fortunate to have a LOCAL Business like this one.

Steve doesn't know how to drive and almost caused a collision on State Street. Someone who doesn't…read moreknow how to use their blinker and merge safely probably wouldn't have the necessary skills I'd look for in a repair man. Namely attention to detail, carefulness and respectful customer service.

So beyond frustrated with Steve and his lack of customer service! I called him march 15th for help…read morefixing my GE Dual Oven Gas stove, the bottom oven would not heat above 105 degrees. He came and decided to was the valve and not the ignitor. When he went to order the part he kept complaining that it was coming from South Korea and had no lead time. I own a bakery and my oven is my livelihood, so to be down to the small top oven was a big deal. I tried to be patient when it took 7 weeks to get the part in. He comes out and it is the wrong part. I figure mistakes happen, it is what it is. He claimed he tried to order the correct part again, always stating it was the valve and not the ignitor. after another 6 weeks he calls me to say he is pulling out from this order cause the company is not communicating with him and that my only options are to try to buy the part myself or purchase a new oven. He also stated that he would come by the next day and put my oven back together (he took the back off and left screws and things just hanging out inside it for months). He did not show up for 2 more weeks! He did not apologize for the issue or inconvenience at all, just blamed south korea. I asked him to please write down my part number needed and he wrote down the valve. He also refused to take card (I get it, but it's 2022) but could take venmo. When I tried to venmo him, he did not have the app, nor did he know how to use it. As soon as he left, I went online and found the part he told me it was at Appliance Parts Pro.com and told it was a true GE part, not aftermarket. I reached back out to him to see if he would at least be willing to come out and install the part. He them tells me he refused to do that and to call Dick Kersley instead and maybe they can help out. I called Dick Kersley and they sent Laren out 8 days later was the soonest. He comes out and checks it and it was clearly the IGNITOR the ENTIRE TIME! I had a feeling it was that and I thought about buying the part but didn't. Laren was able to get his team on the phone, find the part and have it delivered 5 days later and come out and install it. I wasted 4 months of my time, lost countless orders and business from not being able to accommodate requests all because of their inability to diagnose the correct issue and let along purchase the correct part.