Literally the worst service in the world at this Home Depot Aisles always full and inventory never put away. Returns are always a nightmare and they are never on time in the morning. It's just such a poorly managed Home Depot. I don't understand why the corporation doesn't upgrade the management team. With as many low ratings as this facility gets you think someone would step in to do something.. read more

I ordered a grill from the home Depot and it was one of the worst packages I ever recall the box was retaped,the box was tore and in very poor condition,and the delivery driver left the box on the sidewalk. read more

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No carts for lumber/bulk ever, materials iffy, staff has no idea most of the time. I would drive out of the way to avoid.

We were pleasantly surprised to have an employee ask us if we needed help. Yes, and he helped us with flooring. We appreciated it. The cashier helped us use our 10% off coupon too. read more

The Home Depot - A staff member helped us with the flooring. - Hardware Stores Near Me - Madison Heights, Michigan

First off I love your store i shop here often. But was wondering why home depot takes care of the veterans with the military discount which we do appreciate. Now I am wondering why lowes has veterans parking spots available in front of the store. And home depot doesn't was wondering why read more

The Home Depot - Hardware Stores Near Me - Madison Heights, Michigan

Picked up 6 bags of top soil for $1.57/40lb bag and 3 bags vigoro River pebbles at $2.98/0.5 cubic feet bag. The closed at 8pm. Make use of one single line for the self checkout and cashier run registers too. There's plexiglass surrounding the cashier and the credit machine is outside of the plexiglass. Service was decent in the garden area, meaning we were left to our own devices the entire time. Our first encounter with staff was at the register. It's fine, we knew what we were looking for and found it on our own. I see why this is more geared towards the contractors. Prices are reasonable at least. read more

Prices have spiraled out of control, with no help at all from the chain. I get thatvtheir costs have increased but they dont seem to be doing anything. Oh... they did one thing. THEY GOT RID OF THE HOT DOG KIOSKS! During Covid? Sure. I understand that. But then getting rid of them permanently? Basically a big "screw you" to the cusyomers. I will be taking my biz to locally owned franchises or shops. Like Frentz & Son's Hardware on Main in Royal Oak, or Durst Lumber in Oak Park on 11 mile. Good riddance to Home Depot. I used to like your store, but no more. read more

I would not recommend flooring or installation from this store. It's been nothing but a nightmare. It started off great, they came and took measurements, ordered the product, etc. The day of installation, it all went downhill. It would take me an hour to write out all the issues we've had. The bottom line is that the installation company was unprofessional and sloppy, the people running the company are unresponsive, and Home Depot managers are unresponsive. It's been nearly two months and my floors are still not done. I'm not a crazy person, I'm not mean, I just want someone to call me and help me work through this. I just can't get anyone to respond to my emails or voicemail messages. I've tried calling the store and I keep getting passed off to voicemail. read more

I always thought is was funny that the formal name is "The Home Depot" instead of just "Home Depot". They should have done what Facebook did and just drop the "The". A funny for those that are movie buffs lol. This location is right across the road from a Lowes and they are both always busy from open to close. This location is always fully stocked with building supplies but a lot of the time inventory is left on pallets all over the place. I mention this because in college I worked at a Home Depot and that is a store no-no, stock should be handles before the doors open. Th employees here are knowledgeable but sometimes hard to find. I am a fan of this location. Note: they do have self checkouts but they can not always properly scan the merchandise to come up in their system so a cashier will need to come by to assist. I recommend using a cashier from the start. Thumbs Up !!!!!! read more

Worst service they have very rude people working in the paint department especially the guy he doesn't know how to mix and very lazy. The worst management all employees hiding from customers read more

I rented a sewer snake from Home Depot and had 2 bad machines in a row. Home Depot does not inspect their machines and expects their customers to inspect sewer snakes and report if tools are broken. Unfortunately I learned this after lugging 2 heavy sewer snakes back and forth between my home and Home Depot. Home Depot management does not care, and will not ensure tools are in working order prior to lending them to customers and states it is due to company policy. The store manager stood behind store policy as the reason for being unable to have Home Depot inspect their own machine's and was not able to make the situation right by ensuring machines are in working order before providing them to customers. I Would give less than one star after such a terrible experience if I could, as I basically inspected the machines for Home Depot and got nothing but a massive waste of time and wasted gas and mileage on my vehicle. Even after expressing my dissatisfaction the best I was offered was a refund for my wasted time and effort. Do not spend money at this store unless you want to waste your time inspecting and driving around faulty equipment, Home Depot does not value their customers and their time. read more

The Home Depot - Hardware Stores Near Me - Madison Heights, Michigan

A store associate named Dirk was incredibly helpful. I was uncertain of what leaf blower and weed whacker to get and he assisted me in what might be the right option. He went above and beyond. read more

The selection for bathroom fixtures was great! Everything I needed was there or I was able to order what I needed.

Home Depot generally can eat up a lot of your time, especially if you need to ask for help. They certainly have a much larger variety of almost everything you could possibly need for home repair and remodeling. And they really shine when you have a lengthy list of materials such as hardware, plumbing, electrical, lighting, etc. You may find what you need at your neighborhood hardware store but they typically carry less variety than Home Depot. But sometimes neither of these gets it done for you. Case in point, l needed to replace a flush lever for one of our toilets. The lever has a brushed nickel finish. I started at my neighborhood hardware store but they only had a few choices and none were brushed nickel; and the flush lever is already mounted to the plastic arm. So... Off to Home Depot. I got directions to cut down on wandering and went right to the display in Plumbing. Looking over their larger selection I found nothing in brushed nickel, just chrome and ceramic. I did find a brushed nickel flush lever but it required a separate arm, that I found but for a front located lever; mine is on the side. I requested some assistance and was in line with a couple other people needing help. After waiting over ten minutes with no help arriving, and because I anticipated that when they did show up I would most likely be told that whatever they have is out on display, I left. This calls for the next phase-a plumbing supply specialty store, where plumbers go... read more

The Home Depot - Hardware Stores Near Me - Madison Heights, Michigan

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I purchased a kitchen upgrade from Home Depot and had them install it. One of the wall cabinets holding an over-the-range microwave came crashing to the floor. Home Depot says the install warranty is only one year. It has only been 15 years. The cabinet warranty is lifetime. I contacted the manufacturer (Kraftmade). After reviewing pictures of the mess, Kraftmade said my cabinet warranty is voided because the installation was not done in accordance with their instructions. They say the instructions are the same today as they were when initially installed and as they were in Home depot's contractor installation specification book. Home depot refuses to own up to their negligence and fix the problem fairly. If you are having kitchen cabinets installed by "professionals", how long do you expect it to stay on the wall without being purposefully taken down? read more

Danny and the crew at the tool rental department were extremely accommodating to my daughter and I as we needed to rent a machine. We really appreciate their help and their attentiveness while we were there. read more

I'm very very disappointed with the flooring department at this store. I initially started looking for laminate flooring for my living room. I had a quote from empire flooring for vinyl planking for $3500 hundred and they were scheduled for install within 3 days. Why , oh why did I have to keep looking???? So, of course I find some flooring I liked better at Home Depot. They told us they would need to send someone out for measuring and cost would be $50 due to the house being built before a certain year. I don't remember the exact year. So we scheduled the measurement. Everything was great up to this point. We received a call with the quote from their 1-800 number, not the actual store. The quote was way lower than Empire and they had an larger selection of flooring. We were told by the store salesmen we would have to pay the full cost of flooring and the flooring would have to be in the home before they could schedule installation. The salesman assured us that they actually had the total amount of flooring in the store and ready for delivery .The only thing not available was the corner pieces. We were told about a week before the corner pieces . Okay to cut to the chase . We canceled Empire flooring. Scheduled and payed in full on September 10. We now still sit today, September 27 , with no flooring. Yes the flooring was delivered weeks ago. I missed a couple calls for scheduling for installation d/t work schedule. I have been calling them for 3 days , goes straight to voice mail. Of course I'm leaving desperate messages with no return calls. I just called about an hour ago (Jenny) at 5862749100. Don't waste your time calling the store theirs absolutely nothing they can do, so the say!!! Unbelievable!!!!! I'll keep you posted.......... read more

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Came for and bought a flange for the sink garbage disposal... left with it, along with silicone for the tub, outlet faceplates, a bunch of boxes of Christmas light strands, window cling decals, battery operated lights, and Christmas necklaces! I can't shop here without leaving with much much more than I came for! And self scan checkout with my Home Depot card is amazingly FAST!! One star taken away though for it being so difficult finding help and many employees passed by never asked if I needed and help. I was clearly lost and confused... circling items and not knowing what to get or do or where to go. I ended up asking a very helpful customer. read more

The Home Depot - One of my favorite places to shop!! - Hardware Stores Near Me - Madison Heights, Michigan

This store is horrible. They have agreements with delivery apps like Doordash and Roadie where they're supposed to get the order ready online so the driver picks it up and goes but these people do the exact opposite of what they're supposed to do what a waste of life of many employees at this place. read more

Four people working in customer service. Helping one customer. There must not be any common sense amongst the four of them. Great place for a lot of home Depot employees to get off the floor however. None of them are actually service and customers or answering the phone read more

This location is the best option! Store is orderly, staff is available and happy to help, and you can get absolutely everything you could need for your DIY home renovation project at a cheaper cost than Amazon and Lowe's. Plus they do price match, so if you do see the product somewhere else for a lower price... they will honor it with just a show of the current advertisement on your phone. Layout is easy to navigate and the friendly staff make this my go to spot for all my home needs. ****Oh- they've updated they're policy to handle the recent increase in shoplifting schemes everywhere so that you must have a receipt or the card used for original purchase in order to make a return. Easy enough and, from a financial perspective, I totally get it!! read more

Never purchase anything large(flooring, cabinets, appliances, etc...) or expensive that requires delivery from Home Depot. I purchased almost $3,000 of flooring online to be delivered in room of choice with packaging removed, and paid in full. The delivery was made to the middle of my driveway and Home Depot did nothing to resolve. I initiated a return and was told it would be picked up within 24 hours and I'd receive my money back within 3-5 days. The flooring has been in my driveway for over a week and I have yet to see a return. I've been told I will not receive a refund until items are picked up,but three different times I've been told it'll be picked and yet it still sits. I was also informed that I'd be responsible for the flooring if it's missing or damaged, even though they left it in my driveway! I had to miss work, due to the delivery showing up on a different date then the promise date as well. Absolutely not worth it for anything, go to Maynard's! read more

Ordered pick up on the app, did curbside pickup, was out within ten minutes. Good stuff. S

Overall this place has most of what you might be looking for but to echo Neil....depending on what department you're in you may not have any salespeople to answer questions should you have any. That aside, I rented a power washer last year. I had to return after getting it setup to exchange guns. The one they provided was missing all its O-rings. Once I got that squared away I found that the hoses were also leaking like sieves do to disrepair of the seals. If you're renting make sure you inspect the gear and then have them inspect it too. They did help me out on the pricing given the foul-up. This isn't my favorite HD but it's usually less busy than the Troy location and closer than Southfield. 2.5 stars read more

I am trapped in Home Depot hell. 3 weeks ago I decided to use HD to measure for carpet I wanted to buy at their store. They make you pick a carpet prior to the measure even if it's not the one you want. So I finally settle on what I want, go to the store, and here I sit for an hour now, while the clerk struggles to pull up my order, blames it on computer issues, makes multiple phone calls, gets her manager involved. No one can get my order rung up. So she suggests I leave and come back later. Except I hadn't planned on spending my day trying to place an order. So I can leave, come back later or I could give up & go somewhere else or I can sit here patiently & hope they resolve this. This is a freakin debacle. Once I get through with this order I think I'm done with HD. Update, 2 hours now. Somehow they have double the square footage and my price doubled. And nobody can figure out how to fix it. WTFH read more

I went to Home Depot today looking for some assistance in blinds, there was no one in the general area to ask for help, and no call button to get assistance. After cruising around the area looking for someone, an associate finally walked down the aisleI, I attempted to catch eyes with her , much to her attempts to deflect I was successful !! I asked if she worked in the department, her answer was a simple "no I do not" as she kept walking past. During this time my mom who was there with me stopped by the customer service desk to ask for assistance in blinds , she was first ignored as the associate looked over her to call up the next customer so she asked again and was shot the look of death followed by the comment " I said yes" from the associate to her request to call assistance. When she got back to this blinds aisle we continue to stand for about 10 minutes before the call for assistance to aisle 5 ever came , no one ever responded. We left and went next door to Lowe's where I was immediately helped and made my $100 purchase. I will no longer go to Home Depot, this is the type of service I have received consistently from them, this was just the final straw. If I could go zero stars I would, sadly 1 it is. read more

David and some younger boys tied a Christmas tree on to our car today. He was so kind and we had the best experience! Getting a tree was an easy and painless process. David was the cherry on top of a wonderful start to our Christmas season. read more

I generally go to the competition, but every now and then I have to go here. I have 2 main issues with the company and specific location. The first is how randomly scattered certain items are the second is how difficult getting any assistance it. You're pretty much on your own, and if you're trying to locate something specific you'd better have the time to hunt it down because it could be anywhere. read more

Go to Lowes!!! I purchased all the materials to build a new 16' x 17' Timbertech deck. Jon at the Pro Desk sold me the incorrect sized boards. I asked Jon at the Pro Desk why I needed 20' boards for a 16' deck and his reply was to "reduce waste." I now have 16 4' pieces of leftover Timbertech board sitting in my driveway. Talking to Jon about the incorrect board sizes, he tried to cover his ass with a different excuse each time; I laid the boards in a different direction then the CAD drawing ( I can't make 16' boards 17' long) or he told me to just make planter boxes or bench. I don't want to build anything else because of his mistake, I just build a deck. While trying to get a refund for the remaining uncut 20' and 16' boards and the 4' boards I have nothing to do with, it took them almost a month to process anything, I had to call corporate before anything happened. They always had an excuse as to why the was a problem with processing my refund in my 5 trips into the store. Jon also never ordered me fascia screws or Cortex plugs that I asked him numerous times for. He always said "I'll check with my rep" after asking him 3 times. I finally ordered the specific screws and plugs I wanted from an online store. I spent $3800 on deck material and an extra $400 after, I think I should have treated much better. Luckily I can see Lowes from the parking lot here. Will never come back to Home Depot again. read more

This is literally the worst Home Depot in Michigan. You can NEVER get help and I've tried several times. Everytime I'm waiting 20 minutes for no one to ever show. But when I walk around the store every employee is on their phone. read more

Had a problem, checking out try to get the attention of two workers but I was absolutely invisible to them. Why don't you guys hire people that actually do their job read more

I continue to have an issue with having my new refrigerator properly installed. Called the Madison Heights, MI store to voice my concerns and was hung up on when transferred back to appliances. Very frustrating. I was already done with Lowe's with terrible service from them and now Home Depot. read more

What a terrible experience. I will not be back to this location. I interacted with 5 employees in the hour it took me to pick up 3 things, all 5 were either rude and not knowledgeable or just incompetent. Usually home depot does well, not this time. Very disappointed. read more

No help from the store or corporate. Appliances ordered came damaged twice. Now we can't even get a call back to schedule and try a third time. Every day we're told they'll call tomorrow and when they don't receive a call we're again told they'll call the next day. Also they argued they were delivered and we were set, when we don't have them so no one on these calls is adding proper notes to our record. Now at 3 weeks of waiting... read more

The only reason I even bother to shop here is because it is 2 miles from my house. The cashiers are awesome but every other department employee is terrible. I went in again this morning to buy some lumber which I needed rough cut (it's part of the price I pay, right?). I went to a cashier to finally page someone after looking for help myself. As I walk back to the saw, the ONE effing lumber associate just had to be the guy to hold the flags while someone moved a pallet of cement. Are lumber associates the only ones who qualify to hold flags?!?! It seems reasonable if you have a customer waiting for your help, find someone else to hold the flags, idiot!!! I waited for 15 minutes, left the lumber where it lay, and went to Lowe's next door. read more

This is the worst location. No one wants to help customers. In fact this last time I went a group of men trying to buy shingles were ignored 4 times. One worker said he would go to the restroom and then help them out. My husband and I watched the worker as he walked out of the restroom, look at the men and jet the other way. I'd rather drive over to the Coolidge location where workers are present and willing to help. read more

1 very helpful employee- helped out , while someone was on break in plumbing department. Stood at desk for an online pickup for 10 minutes- employee just left the area. Did rest of my shopping, came back to still an empty register. 2 people finally showed up a few minutes later to complete my purchase. read more

Have had good experiences with gardening department dealing with houseplants and nursery stock. Very helpful and attentive. Cashiers are pleasant and effiecient. read more

Worst service ever no help and waited a long time so I left and went to Lowes where I was able to get service I guess home depot don't need my business. read more

I'm going to give two of the exact reviews here.... however they are for two different stores. You see, on 12 Mile and I-75... there is a faceoff... seperated by one small street. It is Lowes vs. Home Depot. Honestly... they built the two home repair giant stores across the street from one another. Has this honestly been the strangest thing ever? Well... yeah. The only time its better is when one of the stores doesn't have anything, then you know you're about to be bum rushed to having to pay higher prices at the other store, because THAT was the reason why it was sold out at the original store you went to. A strange world we live in... Everyone there is usually friendly and more than helpful to get you what you need. So I'd have to give both stores props on that one. However, I will give the edge to Home Depot... for the better hot dog vendor... and better return policy. :) read more