I came to Home Depot to buy wood and Steve B was very helpful and kind. He guide us and help us cutting the wood. He was very polite and nice. Great customer service! read more

my sister's car loves breaking down, so i gifted her this automatic jumpstart for your car, which gives the battery life without the need of another car it's annoying when i be showing up like every month for a broken car browksis read more

The Home Depot - Hardware Stores Near Me - Martinez, California

This review is long overdue . I've been coming to this particular location weekly for the last 2+ years. I usually come for the paint and often within the last hour or so before closing . I have 3 small children so it's easier for me to go late at night to run errands for my business . Most of the time a young man named, Yeisin is there working. No matter how close to closing I arrive he always treats me and other customers with kindness and helpfulness. Many times you go to a place that close to closing employees are not thrilled or helpful. Yeisin always greets me promptly so I don't have to hunt down an employee to help me. He makes it easy to get in and get out without making you feel rushed . He's quite knowledgeable and helpful with any questions I may have and is not afraid to Walk me over to things to further explain things and show me different products. As a loyal customer I can tell you he's a huge asset to the customer experience and one of the biggest reasons I choose to shop at Home Depot Martinez rather than other retailers/competitors. read more

We were looking for a light fixture and decided to stop by this Home Depot to browse their selection. We were pleasantly surprised to find a good variety in stock, including model units set up on the floor for display. Seeing the different chandeliers on display really helped us visualize how each of them would look in a finished space, and it gave us a much better sense of the size that would work best for the room we had in mind. read more

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This is our local Home Depot and it's never too crowded, unlike the Concord store. You can usually find what you are looking for pretty quickly. They don't have as big of a nursery section as Concord but do have a good selection of plants. Every Christmas we come here to get our tree due to the reasonable price and selection. read more

Manager Anna was awesome.. A product was incorrectly marked. An Honest mistake on their part, and she was kind enough to honor the sale price that was posted. I own a retail business and I would have absolutely have done the same. I come here out of my way because everyone gets great customer service here. You just have to be nice. Right? I highly recommend this Home Depot. It is consistently great. Thank you read more

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A shout out to employee Aubrey!! Went to exchange blinds for a different color I had bought @ another location & was greeted by a nice young lady named Aubrey. She saved me a trip to the blinds aisle because they didn't carry the color I needed. So she offered to search for the color I wanted online & showed me the price and different sizes. She provided excellent customer/professional customer service in ordering my blinds, went over everything thoroughly. I'm so glad I went to this location, very happy w/the service I received.. read more

This is a solid Home Depot with helpful staff. The inventory can be limited but I like that it is less crowded than the Concord location. Easy checkout too with overall decent prices. read more

Thanks out to Ken!!!! Great guy !! Helped me out in the wood department in getting some 2x4 s cut. Ken was happy to help me out and didn't mind at all. Thank you again! read more

The Home Depot - Excellent service!!! A+++++ - Hardware Stores Near Me - Martinez, California

Waited for over 1 hr for Jenna to show up from lunch. Employee called her and was told would be back in 30 minutes. I went up to Customer Service and asked for Jenna three times once they even spoke to the manager and nothing was done. I was left there waiting without anyone to help me with the cabinets. They need to replace even the managers they have incompetent people working there. read more

The Home Depot - Wasting time in line - Hardware Stores Near Me - Martinez, California

Lack of staff makes it hard to get anything done. I had to ask multiple times for an associate to help me get something locked in a case and never found someone to help in the cutting center. Would not recommend. read more

Came into the Martinez Home Depot for a return and the service was absolutely horrible. This child named Claire (blonde hair and half dazed look) was incredibly rude and used foul language with me. I wish these companies would hire competent employees that have knowledge and a sense of customer service. Will not being going to Martinez home depot again read more

I bought a washing machine there that does not do. It stated job the clothes come out dirty and wet. But the 48 hour return policy, which is for broken or defective machines has passed. The machine was not broken or defective. It just doesn't get the clothes clean and now I am stuck with an $800 machine that does not do its job. I am not happy. Don't shop at Home Depot. read more

The service is always great. If I have a question or need advice, the staff is always helpful. It's my go-to store for almost anything I need AND it's close by. The values and selections are great. read more

I know some of the Home Depots are doing away with self serve which sucks because their register people are slow as molasses - honestly, I don't go to those Home Depots anymore and when this one goes that route I will be a Lowes customer 100%. This particular Home Depot still has self serve but even in the morning there's a line now. They also have so much stuff under lock and key now I guess because of the people who come in and steal everything which is super annoying because if you can't find anyone to unlock it, you ain't getting what you want. I was in there today and got a young lady to unlock it pretty quick so that was nice, however she wouldn't give me the items, she had to walk them to the register, which is odd. Luckily, the lady she gave them to took me to another register and rang me up quickly, which is why rather than 2 stars I give 3. But usually it's become a pain to go to Home Depot because of the lines, everything locked down, the inability to find an employee when you need one and if you don't look up something on line first (to see where it is), you ain't finding it. read more

I was in Home Depot today, helping my elderly father-in-law (92 yrs old) purchase several items for a remodel at his house, and in an attempt to use the military discount he is eligible for. 4 diff. Clerks at the customer service counter stated he needed to use the Home Depot app.....he does not use apps., nor does he have an email. No one in the Martinez store could provide assistance. I spend a lot of money @ Home Depot on a regular basis. This is yet another example of how technology and ill equipped employees are inept. If you're going to offer a special service to our veterans, deliver the service and respect our veterans deserve. Respectfully, this interaction makes it easy for me to decide where I won't shop in the future. read more

I got some great help from Deangelo in the parking lot. I had a basket of very large and cumbersome moving boxes and rolls of bubble wrap. When I got to my car, before I even started to struggle with it, he came up and offered help. He managed to fit it all in! Deangelo was very nice and courteous. Thank you! read more

You can always find someone to help you at this location. The staff is friendly and knowledgeable.

Looking for keys to be made, I asked one CSR and he mentioned it over the intercom. Waited. No one came. People walked by but were tending to other customers. He checked on me a little while later and took it upon himself to copy the keys I needed. I didn't catch his name but thanked him for his help. Keys go for almost $4 a pop. Shared parking lot with Walmart and other small shops. Review #12 of 100 in 2023. read more

Brian in the rug, flooring section is a great asset for your company. He went out of his way to help me find the right outdoor dog friendly astro turf for my dog today. He measured and cut it to my specs I was able to just drop it into place when I got home. Very helpful and nice. Thank you Brian! read more

We went to Home Depot in Martinez today. We were looking for a small microwave oven. 4 of the employees greeted us and offered to help us. This type of professional and friendly service will have us returning to this particular Home Depot. read more

I never thought I would write a review for this place, but when service is so above and beyond, I just had to. Most workers at pretty much any Home Depot seem to walk quickly away from customers, but not here, and especially not on Raymond's shift. He was SUPER helpful, and in one fabulous visit, did all he could to be of exemplary service. My only wish is that he could work at all Home Depot's. Thank you so much Raymond! read more

Three customer service employees attempted to process a refund on Sunday, April 28, 2024. All of them were unsuccessful in processing it. I left the store and they got richer. They seemed to be confused how to process a refund. I called Customer Service today and Erica was interpreting California laws when I said I discussed agreed she said she would let Home Depot Management know and the store Manager would call me today. No call from the store manager. read more

I am impress that Home Depot is still in business. This building has gone through a lot of different home improvement business. Can anyone remember the names of the previous business? It is a smaller building compare to Concord location. It surely attracts people to shop here. I am not sure it is the same people that shops at Walmart. I have seen a line at the register. Half of the register being run by Home Depot and the others self check out. Impress that this location can have a self check out. Parking can be crowded. For a smaller Home Depot surely a lot of people do shop there. There are times that I park next to a pick up with plenty of stuff. During the pandemic I might had bought Clorex and Hand Sanitizer. I am surprise Home Depot didn't limit what I can get from them. Martinez has to be thankful for having Home Depot to serve the city. read more

Spring time, Home Depot garden is so beautiful with all kinds of flowers and vegetables. I love the Gerbera Daisies. read more

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10 stars to Steve at Martinez Home Depo. Gave excellent customer service and very patient with my questions.

We ordered glass panel at the store on Friday, supposedly delivered between Tuesday and Wednesday. Went back to the store on Thursday, they told us their carrier didn't pick up at the vendor on Monday. The carrier said Glass Warehouse didn't give them the freight. Glass Warehouse said they did. The whole time we were waiting, no one gave us update why the delay or when it will be delivered. Between Home Depot and its carrier SAIA, and Glass Warehouse, they are all pointing fingers at each other read more

Had the most wonderful experience with the CURB SIDE pick up team. I was fretting the experience as the previous one with the HD in San Rafael was dismal with no clear markings and taking forever to come out. Fast forward to Home Depot Martinez...there were 4 clearly marked spaces for curb side pick up, each with its own stall number help the associate deliver the product to the respective owners. So as instructed to hit the "I'm here button" in the email but it seem stuck as there was only one bar of cell service. Before I knew it there was an associate in a mask and vest asking if I was picking up, gave him my name and he was out in one minute with my package. The whole transaction took less than two minutes from the time I parked, whilst my cell phone was still trying to send the message. Kudo to the young man at curb side!!! I would be more than happy to come back to this location. read more

OMG. We will exclusively be shopping here despite having another location closer to us. We called ahead to check stock after learning that the online stock levels are not reliable (verified this- they are not- online said they had 42 units of what we needed, and we found 9 units in store). We quickly got a real employee on the line who checked the stock in the computer and then offered to run and check the aisle in person to make sure it was accurate! It's the small things that make a huge difference. Upon stepping foot into the store we were astonished how clean and well organized this location was! We quickly found what we need and there were so many courteous and helpful employees around! The only slightly negative note I'll leave is that because they share a parking lot with Walmart, there isn't as much large-vehicle friendly parking. read more

Mario from the appliance area is the best!! Very well educated he should be promoted! Best customer service I've received in 10 years of coming here. This is unbelievable! Thank you so much, Mario, you are incredible! read more

Hats off to the gardening department at the Martinez location (1037 Arnold Drive). I usually shop at the Brentwood or Livermore locations and the quality/health of the plants and trees at the Martinez location is 1000 times better! I felt like I was in a real nursery! It is smaller but the plants are all thriving and you can see they are well taken care of. No half-dead, beaten up trees or plants in desperate need of water in site! And the gentleman in the department was friendly and helpful. He actually knows something about gardening! He helped me make a decision about which tree to buy. A completely different experience. I will definitely be back. It is well worth the drive! read more

I always have nice experiences shopping here. The staff are helpful and the store is greatly organized. I live in Concord but I prefer go to this location, not the one in Concord. Keep it up! read more

We came by to pick up parts for my grandma's sink during her kitchen counter remodel. The process for curbside was effortless and quick which was nice since they were suppose to deliver it to her house. read more

The Home Depot - Curbside Pickup Spot - Hardware Stores Near Me - Martinez, California

Terrible customer service. We needed an item and we looked online to make sure this store had the item we needed. Online it said they had 20+ of the item in stock. Upon arrival to the store we inquired about finding the item to save time roaming around the store. We were told that the items were assembled and stored outside. They were not there. We were then told that we could not purchase the item because they were in a crate and couldn't be uncrated. So after wasting about 20 minutes at the Martinez Home Depot we went to the Concord Home Depot. Not only did they locate the item we needed but they got the forklift and retrieved it for us. So go to Concord Home Depot if you want good service and don't bother with Martinez Home Depot. read more

I had an amazing experience with Russell at Home Depot. I'm trying my first do it myself project and I needed to buy some wood. Not only did he help me find the perfect wood, but he also cut it in two different options when it came back a couple days later to get one of the pieces resized he helped me again.. thank u read more

The employees were really kind they helped us out and they showed us were things were kindly and they were mad chill

I used to love this place. But now different people are working there. Most do a very good job, but... Today I bought a window at h.d. concord. Went to h.d. Martinez. Couldn't find it. Went to the window desk and asked them to look it up to see if they had one. "Oh no" the guy says"I can't look that up. It isnt possible" check another store ? " Isn't possible". Oh ok I'll look it up myself. " Oh no you can't do that, it isnt possible". Then told me to have a wonderful day. So.....why is this guy at the window order desk when he won't even look anything up and tells you it ISN'T POSSIBLE to find on the computer. Ok. So totally lying to my face and just refuses to help. I go to customer service. The girl tries but is very confused can't say when it will arrive and it would be at "will call" but has absolutely no idea what that means. Really ? Really? Is this how you run your store ? Is business falling off because if you refuse to sell me something I sure as hell am not going to BEG you to sell it to me. The idiocracy has arrived. And no one cares. read more

Home Depot is Home Depot.. They all have the same stuff (usually). The difference at this location is the friendly staff offering help sometimes too often!!! Returns are easy peasy. Checkout is a breeze. It doesn't matter what I came to buy I always walk through lumber because I love the smell!! If your purchases are large I encourage to open a hd credit card for 10% off and then just pay and cancel the card.. When spending over 1k, it's worth it. Do it yourselfers.... You can order specialty items not in store, ya just gotta wait. read more

Princess did a great job assisting me with the truck rental. She made sure i got all the details i need and process my transaction quick. Definitely highly recommend. No issue read more

I have been going to Home Depot Martinez since before they bought it from Yardbirds. Before that I went to Concord Home Depot or Yardbirds. Quickly adding that up comes to more that 1,000 visit. I signed up for ProRewards when it was offered and the good experiences I've had far outnumber the bad. Like 200 to one. Maybe a sale price wasn't but into the computer right. Or the tag fell off of a piece of wood and couldn't be scanned. I know how easy it is to allow my world to fall apart over something so insignificant. Put the blame on an innocent employee. Well... Accidents happen. I've also had employees who see me pushing a load of lumber to my truck come rushing over to lend a hand, or when asking where I could find a toilet repair kit would stop what they were doing and walk me to it. What I am saying is... don't ruin an innocent employees day. Don't ruin your day. Take a deep breath and go take a photo of the sale sign with your phone or whatever it takes to be a good customer and keep the line moving read more