Thank you to Monica for helping me solve my issue with my whiteboard after it had fallen off my…read morewall multiple times from just double sided tape. She made this solution of using brackets herself and even demonstrated how to do it in the store. I'm not a handy man once so ever, but when I got home it was extremely easy to do.

Just had two items and wanted to add a 26" bike inner tube. The inner tubes were LOCKED ($15 item)…read more I walked up to the cashier at register #1 and ask to have a bike inner tube unlocked. She told me someone would meet me there. I waited 10 minutes and nobody came. While waiting I saw multiple people walk in and get assistance. My purchase was only $50, I'm sure they don't care about lost business BUT it will be a long time before I return to an ACE location ANYWHERE! They have turned into Home Depot, plenty of people working but nobody taking care of business!

I came to OSH as it was a rainy News Years Day 2023 and in Concord Ca. I totally forgot all of our…read morerainy weather equipment hours away and since we were going to be in and out side of the rain I needed a rain poncho along with an umbrella. I got two rain ponchos one for me and one for the dude. Since he was injured I wanted to make sure it would be a really good one as I don't want him to slip and fall. Anywho, I arrived around the start of the morning when they opened and there was a decent amount of people inside. The workers were nice , very young and appeared to be goofing off mostly to the music that was playing...I don't blame them xD the music was I interesting couldn't help but to smile. Happy to see employees enjoying the job! It's refreshing. I did need assistance finding a few items as I am doing a patio remodeling job and got a few items for that as well. The garden center is LIFE it was pouring raining so I didn't have the time to check it out in-depth but I wanted to but next time. The store was clean, organized and had everything I needed. Overall, I would return ! Wish we had one in my hometown ! The rain coats did it's job and I currently still use it on rainy days when I'm at work! You never know what you may here definitely some hidden treasures :D

I get so lost on hone repairs but their staff explained everything so well that even I replaced my…read morefaucet

This is such a fantastic neighborhood wood and tool shop. The staff is incredibly friendly,…read moreknowledgeable, and genuinely helpful. They make you feel welcome the moment you walk in. They have a great selection of tools and supplies, and you can tell they really care about their craft and their customers. I'm especially excited to sign up for one of their classes soon!

I'm leaving this review on behalf of my parents as they don't use social media or web services…read more They visited this location this morning in order to purchase some mask filters, and they were accosted by one of the employees. He rebuked my mother for nothing more than entering the store to make a purchase. He inappropriately questioned and accused them of entering the store as if they forced their way in through the security gate. He told them, "Who the hell do you think you are, coming into my store? You forced those doors open!" In reality, the door was unlocked, the security gate was open, and the lighted open sign was on. When my parents insisted they had done nothing of the sort, this employee continued to berate them. He was mistaken, and absolutely terrorized my poor mother instead of simply acknowledging his mistake. To add insult to injury, they weren't even the only customers or employees in the store! I was astounded upon hearing of this terrible experience from my family. This is no way to behave in front of customers, let alone speaking directly to them so disrespectfully and inappropriately. Especially to an older woman. One of the other employees had to apologize to my parents on behalf of this employee. Absolutely beyond inappropriate behavior from the employee, whose name is ADAM. I understand being concerned about security when operating a business on a busy thoroughfare, but it in no way justifies treating decent people so poorly. I'm concerned that as long as Adam works at Rockler in Concord, customers will be subjected to a painful experience. Beware.

It's not a bad store. They have good inventory and it's fairly easy to find stuff. The folks…read morethere are helpful. The problem is nearly everything is locked to the wall with those really annoying little red blocks on the ends of the pegs. So, you can't actually look at anything, you have to call someone just to do that. This is a huge pet peeve and just irritates customers. I guess the problem is retail theft. This is not the solution. Find some other way. Invest in the store instead of just milking it with $29.99 wrenches. I probably won't shop there anymore because of this.

Besides the racial profiling? There were at least four people working here and the only person to…read moregreet me was the woman working up front. The rest of the guys sat around talking to her. I didn't realize that they were about to close, but I just wanted to get an extension cord with multiple plugs on it. I'm talking to my stepson who has worked in a couple of hardware stores about this and this yahoo comes over to me with a young kid and a phone and they proceed to take my picture. He was telling the kid about a wall they have in the back with people who steal. Really?!? At first I ignored them, but he was talking about the wall in the back and how to tell them apart, etc. So it was racist indoctrination at work. I'd just left an organization of professional woman who gave out a $1500 scholarship to a couple of young people. And I'm in grad school, so yes I was tired. And I work full time. But we'd had a small electrical fire and needed this cord so I got it. I was glad to return it to another, closer location and I made sure to tell my story to that employee. But these people are so busy worried about me, they are missing the methy nomads who are truly stealing from them! The truth is that the only reason I went in there at closing was because I was going next door to Whole Paycheck and I realized that they would be open longer. And no, not to steal but to buy something I needed. However, my husband had one at home we could use and I decided to take my money back from the racists. As I left, the one person who greeted me said goodbye. That's not to say that she was a friend or friendly, but she was respectful and I appreciated that. I just hope it was sincere.

I really enjoy shopping at this store - all the associates are friendly, helpful and freely offer…read moreadvice. The layout is organized and it's easy to find what you're looking for, but if you can't find something it seems an associate is always nearby to help. The cashiers are quick and efficient, and a new one shows up quickly when the line gets long so there's never a long wait. You can also order ahead and do "curbside" pickup. There is a separate building dedicated to grilling supplies and accessories. They have a large and wide selection of pellets, briquettes, wood chips and a mind-bending wall of seasonings. There is a good garden section in back with a modest selection of quality plants that you can trust.

The store is a neighborhood treasure. First, the staff is amazing. They are knowledgeable, friendly…read moreand always willing help with any questions.

I've been to a lot of hardware stores over the years, and the Ace in Pleasant Hill continues to…read morestand out. The store is always incredibly clean, well-organized, bright, and easy to navigate. No matter what project I'm working on, they seem to have exactly what I need, and their selection is far better than you'd expect from a neighborhood hardware store. What really sets this location apart is the customer service. Every employee I've interacted with has been friendly, knowledgeable, and genuinely eager to help. A special thank you to Harley in the paint department. Harley was exceptionally patient, thorough, and took the time to answer all of my questions without making me feel rushed. It's rare to find that level of service these days, and it made a huge difference in my experience. If you're looking for a hardware store with great products, a welcoming atmosphere, and employees who truly care about helping customers, this Ace is hard to beat. Highly recommend! Pricing is worth it for the customer service you get. I'm pleased with the cost of goods etc.

Excellent local hardware store with good prices, selection and excellent customer service. I'm so…read morehappy ACE is back! And they have delicious frozen fruit pies in their freezer case from a local pie maker in Ripon...ACE is the place to go for home improvement supplies.

I spend a good amount of time at my Home Depot (Martinez)…read more My husband talked me into coming to the Concord location to purchase my tomatoes and other veggies for my garden. I must say, the garden selection here blows mine away! So much more! It's big and busy and impersonal. The parking lot is big but cramped. I appreciate my little cozy HD. I will come here again if necessary, the garden section is pretty impressive.

Went in today to purchase 2 odd light bulbs. I (as well as several others) were in the light bulb…read moresection. I tracked down 2 associates who said they would contact someone to help us, no bueno. I then called the store and spoke to someone who paged the electrical department overhead. Still nothing after 1 hr. I gave up and proceeded to check out when a very nice man named John asked if I needed help. He took the time not only to do research on the lightbulb in question but also said that I had found the right one and plugged my lamp in to make sure it worked. Jeez! I will never go to HD again (unless I can find Mr John). Why didn't I just go to my local ACE Hardware instead of wasting so much time...

We needed an oil space heater and Google let us know they were in stock here, so we headed over…read more We'd visited Home Depot immediately before and the difference in experience was shocking. We walked in, the help desk was right by the door, I asked where the item was, they told us, we walked over and picked one up. We used self checkout and it took less then three minutes total to pick up our item and leave. The store felt clean, smelled nice, and the service was helpful and kind. All in all, I absolutely recommend this location of Lowe's, especially over the nearby Home Depot.

terrible service from hourly to manager up the chain…read more Manager Tashika will do nothing to help but she will lie to you and provide you inaccurate information 4 days an large delivery was dropped after texting their text program, no, for deliver in that day