Dont buy an appliance at Home Depot online. They only give you 7 days to return it and then they wont give you your money back. They only give you a store credit. Nowhere on the website does it say that you have 7 days to return it. No other store that sells appliances gives only 7 days. Most stores give 30 days. I am so angry that the Cutler Bay manager of that Home Depot refused to give me back my $385 and only gave me a store credit. I NEED THAT $385!!!!! I dont need a store credit!!! I need that money to live on. I cant live on a store credit!! Dont go to Home Depot Cutler Bay for appliances or you will get screwed! read more

Service here is terrible. Needed a ballasts all up on top shelf not accessible. I could see what I wanted but couldn't reach a 10 ft+ shelf. Called for assistance 5 times on loud speaker got associates said they would be back and disappeared. Not worth the hour wasted trying to buy something I could see.​ read more

It is a Sunday morning coming here to get some products for our project and needless to say disappointed. Once again in Home Depot you have two people for pro service and people are in line for hours trying to pay. Do they not understand that professionals are the ones that give them The bulk of their business and they are damaging our business by making us wait over an hour to pay just because they're too cheap to hire more people? read more

The Home Depot - Pro Services - Nurseries & Gardening Near Me - Miami, Florida

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This Home Depot is crap, customer service suck employees give you attitude when you ask questions. Management should be under review for not paying attention to these incident with their employees. read more

Pro cashier service 5 starts.Associate helping at shelving department 5 stars.But others departments out of help from associates.Outside parking lot very dirty. read more

The Home Depot - Nurseries & Gardening Near Me - Miami, Florida

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This is not your average HomeDepot it's very crowded and the aisles are very tight. We ordered some shelves online and Jazzmine was a great help!!! She walked us to the back to retrieve them and unfortunately one of the boxes were open. She was able to replace the box with a brand new one and did not give us a hard time at all. If you want good customer service I recommend asking for her when you arrive at the store. Hope this helped someone. read more

I've had some issues with this store. By far the worst is when they charge my credit card before the delivery of goods. We purchased tiles on May 7th 2023. They claimed they would arrive by May 16th 2023. Here we are on the 21th of May and no tiles yet. They charged my card on the 7th. The tile are still not available and our project is on hold and so are our funds. Not cool. By the time I get a refund from them our project will be so behind schedule. Making us look bad to our customers. Should have gone with the competitor for a difference of $1.00 Per square foot. Lesson learned. read more

Ohhh, The Home Depot... this Cutler Bay store is one of those where my love-hate relationship kicks high gear. On one hand, they almost always have what you need, and their prices are good... but that only works if you know exactly what you need and where to get it. The Home Depot Associates are usually helpful and knowledgeable... but you have to go with a search party and sweep this store if you ever want to find one that isn't already helping another customer. In all, it is a good place for all your home improvement needs, but oh, If I didn't usually need the stuff they sell "right now" I would just shop online. read more

Large Home Depot with a lot of choices! Came here looking for a fan (who knew it could be such a hard decision). This Home Depot had a large array of choices in display better than the Florida City one and Lowe's down south as well. Also, a fan I had been eyeing in Florida's city turned out to be on sale in this location! I bought two fans for the price that I was expecting to pay for one. My review is solely on their stock because I didn't have a sales person help me. Usually when I go to stores I try to find things on my own unless I absolutely need help. There were staff walking around constantly that I could have easily asked for help. Good location to come to when needing options for home renovation. read more

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Horrible Service. I need a carpet cut, priced, and sold to me. Requested with a cashier and customer service for assistance in the aisle and both times a call was placed in the speaker and after 30 minutes no one showed. I was told by a cashier to wait that it takes time. Ridiculous to have to wait over 30 minutes for assistance in dispatching a product I want to pay for. read more

This was my first time ever on my own at Home Depot & I work remote so I'm remodeling my office. I'm a pretty young woman so I was naturally nervous to go in alone. However, I got the help in the paint department of a man named Ivan & truly he made me feel so comfortable & made my paint purchase process so easy! He gave me tips & answered all my questions! Thanks to him I feel ready to get this project done! Thanks Ivan!! read more

It's ok but I really hate how the store is laid out. It's good for what you need I'll admit but it feels very cramped in some parts and probably recommend shopping at a different Home Depot. read more

I understand Sundays are very busy for Home Improvement stores but today I waited over an hour to pick up my online order with no heads up from whoever was completing the order that there was a difficulty getting the item from the storage area. I don't mind waiting a little extra during busy times and for unexpected delays but good customer service requires good communication. The Kendall and 127 location has people outside to service curbside pickup which enables them to work directly with the customer. Would recommend using them instead of this location if possible. read more

It's a Home Depot. Nothing really special. Hard to find associates, but they have just about everything you need.

I have been at this location since 5 am. We are expecting a mayor hurricane . I'm trying to get plywood to protect myself and my property a little bit . The manager is just being super rude. They have all the people lined in the parking lot under the sun and they don't seem to care. I understand we are under emergency conditions, but leaving all this people under the sun for 9 or more hours seems to Me an abuse. If we were lined up inside the store at least we could get the shade and the AC. We understand we have to wait, but we are not animals. I think during a crisis people should be kinder and helpful to each other. read more

A lot of time in the Curbside. This HD socks. I came 30 minutes ago and still here. What is the reason of this service?

Every time I go here I leave pissed off and empty handed. As a business and home owner I have spent on an average $500 a month for the last 30 years. NO MORE! Your stores are disorganized and your employees are unhelpful at best. You also need to work on some of your stock game. read more

The Home Depot - I hate this place. It's a lot of work to be this bad at service. - Nurseries & Gardening Near Me - Miami, Florida

This Home Depot has the best employees. First they have a lot of them,,, every time I turned I saw someone. And far they have excellent attitudes which is a plus. We came to get some painting materials. And we decided to ask about 3D wall panels in the carpet/rug section. There was a nice young lady there and another guy and she was awesome. She advIsed that they don't have any at the store but they do online. What really blew me away was when I went to pay the same young lady came up and told me that if i order them I can get gel with free shipping to the store. What made this extra nice was the fact she remembered us and gave us more info about the online ordering options. Which I thought was pretty cool. Highly recommend this Home Depot. It's packed but the service is too Notch! read more

Not as good as the SW 136 St (Sunniland) location. 1) There seems to be a nicer selection at the 136 location and the store seems a bit more rough around the edges. 2) There isn't enough parking, and the parking lot is set up stupid. 3) It seems to be day-labor central. It kinda gives me the creeps. I mean, the line starts 1/2 mile a way down around the corner by US1. Sorry if its not PC, but I try not to look the homeless guys that come up to my car window in the eye either. They still have what I need, basically. So they are a strong 2, not a weak one. read more

By 7:30am on any given Saturday, it's possible that I've made more trips here than an expectant mother with a urinary tract infection makes to the bathroom after a keg stand. In short, I'm familiar with this place. It's your standard Depot. 99% of the time they have what I need. 100% of the time they have shit that I really don't need, but I get it anyway because the price is too good and who knows, someday, something awful may happen that will require 10 rolls of electrical tape to repair. Then I will stand, beaming with pride over my 99 cents well spent. What's nice at this store are the employees. They really are friendly and helpful. My most recent purchase was a grill/smoker. I bought it unassembled. Once home with the pieces strewn across the patio, I realized that one of the steel legs was split. This was not something that electrical tape could fix. When I returned to the store the lawn and garden manager passed me. He stopped turned around and asked if the grill was broken in yet. I told him broken was the key word. He tells me to follow him because he's just finished putting one together. It's mine if I want it and he'll waive the assembly fee. To top it off another employee who was walking by with a sandwich in his hand proceeded to slip his lunch into his apron and offer to help lift the grill into my truck. I'd have offered them a beer but the keg was tied up again. read more

I enjoy coming here for new ideas and is usually pretty good when it comes to customer service everyone is so helpful and very nice. Today Jonathan help me OMG it was awesome he gave me so many tips on how to do things, new ideas and help me choose In what I was looking for which is the backsplash for my kitchen. I literally left with more tips and knowledge that's when I went in. THANK YOU JONATHAN. read more

If you are needing anything skip this place and head to a Lowe's store! The folks here basically send you to an isle of where they think you can find what you want. I don't think many know what is stocked in the isles. So they send you off to an isle hoping that you will maybe find it yourself or ask someone else who might know the answer. Bottom line is you spend a lot of time trying to find something by yourself! read more

Large store with lots of choices. Henry in the tile department was awesome. He moved pallets to find us our tile.

I had an appointment with a Floor "specialist", she never answer any question and was always trying to end the appointment, after less than 5' she told me I will be right back and left us with no explanation, we wait for almost 1/2 hour. Horrible customer service read more

Today I went to hone depot to get a closet shelf, a lot of employees around but no one willing to help!! Specially an employee name Charles has a really bad attitude, the only reason why I'm giving 4 stars instead of 0 is because an employee name Tray was very helpful and polite he took the time to ask me what I need and also to help me cut the shelf as to choose the perfect one I really which that hone depot have more employees like him kudos to you Tray and thank you again for making my experience at Home Depot much better read more

Noticeably better service than the nearby Dixie Highway Home Depot. Reward the staff for their pro active help and their friendliness, make this you #1 Home Depot. read more

I've been coming to this home depot probably for the past 4 years and everything has been great until about 3 months ago when I started painting my house. I've been there 5 times to buy paint and every single time I have come across the same guy behind the counter at the paint section. I have never felt so disrespected by a complete stranger in my life. I'm not even referring to customer service, I literally mean any stranger I have ever had any interaction with. I just left home depot about an hour and a half ago ago and this was my exact experience; As I'm approaching the cashier he walks away to do something so I just wait patiently in front of the window. About 10 seconds later he looks back and we make eye contact and soon after he finishes what he was doing. As he's walking over to the cashier we make eye contact again and I say "how you doing man" and go into my jacket to take out my phone in order to tell him the specific paint names (I own on a big screen Iphone 8 and I'm clearly on the notes looking at a list that I'm about to read to him). About 2 seconds after I look at my phone he is at the cashier and violently knocks on the plastic/glass 2 feet away from my face (the woman behind/next to me even got scared and made a sound.) I look up and he says "wachu need man" in an angry tone. Not bothered or annoyed, I literally mean angry and as always he looks like he's about to blow up. I look back down at my phone and tell him what colors I need and I only get 2 colors in before he walks away talking nonsense under his breath and complaining to himself. After the first color that I ordered, he asks if I need "interior or exterior" and I tell him that "I need it for the bathroom so semi-gloss." He replies "so whachu want, exterior or interior?" I reply with, "O there's interior semi gloss?" (the reason I did not know there was interior semi gloss is because I was mislead by him the first time I went in but ill get to that later.) He says "yea man look"and puts a paper right next to the window for about 2 seconds and puts it back down" and again says "so wachu need?" I reply "interior" and he asks "how many gallons" so I tell him "the amount of the bucket right here" and he says nothing so I wait a bit for him to finish typing and then I tell him the following color and tell him "interior flat". He asks "how many gallons" again, and I reply "one of these buckets." He gets bothered and says "that's a gallon man" and I reply "ok". Keep in mind this is around 7PM and there's multiple people around watching this guy's tantrum. He sees that I go back to my phone to tell him the next color and he walks away to do something. About 10 seconds later I say "hey brother I have another color" and he walks back saying nothing and stands in front of the cashier without making eye contact. I tell him the name of the color, interior paint and 1 gallon and tell him "and that's it." He finishes typing and walks away. I encourage Home Depot to look at their cameras and see that what I'm describing is the situation exactly as it happened. The first time that I bought paint there, I went up to the window and asked him "hey what's the difference between interior and exterior paint? Like what about exterior paint makes it better for the outdoors?" I'm thinking that esterior probably lasts longer, deals better with water but that maybe it's more toxic, etc. He replies "well exterior is for the outside and interior is for the inside unless you wanna paint the inside of your house with exterior paint" and then he goes on to make a terrible analogy about how "you dont use a car inside the garage, you use a car outside on the street." He then shows me the same paper that he raised for 2 seconds this past time and says "look" and as Im reading he says that exterior paint has gloss for water. I couldn't ask anything else as I know he will be enraged so I say "o ok, 2 gallons of exterior semi gloss." I was buying this paint for my bathroom so I figured this was the correct paint to deal with water but since he was so incompetent, whether it's emotionally or knowledge-wise, I have just now realized that I have been buying exterior semi gloss for all the trimmings (since the trimmings are glossy) and bathrooms in my house until now when I only have 1 bathroom left. I've also seen this guys tell a woman "i dont know what you saying lady, you need to figure out what u need" and walk away. The lady only spoke spanish so that's why he was so incapable of having any decency or respect I guess. I see this so I come closer and ask her if she needs help (since Spanish is my first language.) She says yes and I go up to the window with her, wait for the guy, and make sure that I tell him exactly what she needs. I only described my first and last time there for paint but you can imagine the rest. read more

Every time I come to this location it appears that there are NEVER enough people to assist. Yesterday, waited in a line 10 deep to reserve their truck. One poor guy working. Today, wanted to buy a refrigerator and had to wait AGAIN for 30 minutes just for someone to help. Next time I am going to Lowes. read more

The staff isn't wearing masks, aisles are temporarily shut down for employees to giggle on machinery. Cashiers are not providing service instead just hanging out socializing and rolling their eyes. What seems to be the manager is running around the store in the phone complaining about other store and her staff. Sickening that this is where I shop, corporate please pay this location a surprise visit. Many people without jobs, employees here don't deserve theirs. Sorry read more

So very pleased with the helpful service I received tonight at the Cutler Bay Home Depot when buying a portable generator and air conditioner in perparation for what will soon be Hurricane Ian. The guys helping me got on the ladder to verify the stock of portable generators at the store, helped me load the (very heavy) generator onto my cart, and helped verify the generator could power the portable a/c unit. At checkout, my card was declined because of the large amount of the purchase, and the staff were very, very patient in helping me try different point-of-sale machines to verify it was indeed a card issue. A call to my credit card company resolved that issue, and once I finally purchased everything, they helped me load the generator into my car. These folks are truly the unsung heroes of retail when a storm is on the way. I cannot thank them enough for their exceptional service and helpful attitude in answering my numerous questions. 10/10. read more

I rented today 8/11/2016 at 19400 SW 106th Ave Cutler Bay, FL 33157 a flatbed truck for 3 hours but I took 5 hours to complete my tasks. When I returned it, the cashier told me that I was going to be changed for $55 total and I agreed. When I reviewed the receipt they charged $110 for a 24 hour rent. When I asked he told me "I told you and you agreed" but it was not true, then I asked to speak with a manager. The manager Carlos came and I explained to him that if I paid for 24 hours I want to keep the truck for 24 hours or a few hours more to complete the work. He told me that he can't do anything, "if you didn't read the contract it is not my problem" in other words I got F***ed. Very disrespectful manager and employees. read more

There is a huge difference from the morning and afternoon. I come to Home Depot anytime during the morning and the customer service and knowledge of the employees are excellent and very helpful. The evening shift isn't helpful because they are no where to be found. Need more employees. I had to go back to Home Depot later that night for one piece of ply wood to be cut. Spoke to the Home Depot employee, and he said " I'll be right back". An hour and 15 minutes no return. He was paged several times, and still nothing. I beginning to remember why I stopped going to Home Depot. read more

Waited..no one came to help..went to front desk twice...no one came to help.. Finally stared so hard at the guy in paints that he came over and cut my lumber. This is a pass the buck Home Depot. If you have free time, this your place. If your time is valuable, this may not work for you read more

Your standard average Home Depot. Not as friendly as the other Home Depot I have been to. Store is clean and parking lot is huge but set up kind of weird. Beware of the men standing around ready to jump in the back of your truck if you decide to slow down around them. read more

This used to be my fav HD, they recently told me that they no longer accept my military ID card (access card) for discount -as a member of the US Coast Guard Aux, a recognized branch of the armed services. It's a shame as it's close to my house, for large purchases I will now go to sunniland as they still offer the discount to military personnel. read more

Several websites list Home Depot as pet friendly. Today I learned just how accommodating they really are. My dog had an accident in the store this morning.. I'm talking a Mount Fuji sized accident right in the middle of a main aisle. This Poo was so big it was actually BIGGER than the oops bag I had in my purse. I WAS MORTIFIED. I asked an employee for a plastic bag and explained that my dog had an accident. The guy came out with a mask, gloves, an industrial sized garbage bag and paper towels and insisted it was no problem and that he take care of it. My dog has never had an accident in a store before.. but I certainly would not expect any employee to clean it up.. much less handle it so professionally. Hats off to you! You certainly went above and beyond and helped put me at ease in a very embarrassing situation. read more

Great staff, I feel like hanging out at homedepot on the weekends to talk about football with their staff

Awesome experience. I had to go and purchase some items and I was greeted and directed to the location of what I needed. I then couldn't find price so I went on home depot chat and Ms lacie online gave me prices. I couldnt find anyone at that moment to help me so she was very helpful then a nice home depot worker was walking buy and was very helpful in fact he says these storage bins match instead of the one available just really ovaervaht. Kudos to home depot n their staff read more

How can I complain, great prices and a good crew, the only downside is that sometimes there's a wait for help due to alot of people.

Home Depot never fails to disappoint, lowes has been sold out of the brown mulch so I came to home depot, first getting someone on the phone to confirm inventory is just a mission, no one would answer on homestead so I tried this location, they eventually answered, so I drove to the store, paid for the product and needed help to get 12 bags in the car. Getting someone to help was just a a hassle. read more