We recently remodeled our kitchen and needed a few moldings to complete it and our local store was out. I saw online that the Morgan Hill store had them so we went over there and had the best "hardware store" experience ever! Maria and her helper took care of us at customer service like we were family. Maria was so helpful and kind, taking the extra time to find what we needed and make sure we got the best price. It took a little while, which would have been not so fun if she had not been such a neat person! She was capable and chatty and made the rest of our day so good. THANK YOU MARIA, I hope they give you a raise for your excellent customer service! read more

Excellent customer service!! What a refreshing surprise, greeted at the door and every department read more

customer service needs improvement especially the forklift driver and spotter everything else seems to be ok read more

30 min wait to unlock tools. While im 25 ft away from 4 different home depot workers standing by the Register doing nothing. read more

The Home Depot - The employees just chatting away at life. - Nurseries & Gardening Near Me - Morgan Hill, California

Terrible customer service when ordering closet doors. Will never order there again. They should also pick convenient times to deliver not 6 in the morning! read more

The other day I went in to buy new blinds and this employee named Ryleigh helped me out right away. He has great costumer service and knew what he was doing. I was surprised to find someone right away and he made the whole experience enjoyable. read more

I went into Home Depot this morning and had a very disappointing experience with one of the customer service employees, Roxanne. From the moment I approached her, she had a bad attitude, it was obvious she didn't want to be there and made no effort to be helpful. She barely acknowledged my questions and acted like assisting customers was a burden. What made it worse was that I observed her throughout the store interacting with other customers, and unfortunately, she carried the same negative attitude with them too. This isn't just a one-off bad moment. it's a pattern, and it's unacceptable behavior for someone working in a customer service role. Home Depot used to be known for knowledgeable and friendly service, but this location has really gone downhill lately. Hiring people who clearly don't want to work with the public is a huge disservice to your customers. I hope management takes this seriously and starts addressing these issues , it's a bad look for the store. read more

And it's a wonder why stores are closing... We went here, on Sunday, looking to buy a screen door repair kit. We walked up and down the screen sheet aisle but couldn't find the item. I went looking for some help only to find the "wrong, disgruntled" employee. I asked him if he could help me look for an item. He gives out a 'sign', stopped where he was going. I showed him the item from my IPhone. Right away, this guy made me feel stupid by telling me it was online and I had the option to either buy it online and have it shipped to my house or delivered to the store. Wow, I didn't realize I was such a bother for buying something from your employer. I then went over to Lowe's, where they at least took the effort and time to assist me. I tried Amazon and found the item without the attitude of a Home Depot employee. I'll think I'll just shop Amazon before going to any Big Box stores, especially a Home Depot. read more

The Home Depot - The item i was looking for but bought from Amazon...for less and without attitude. - Nurseries & Gardening Near Me - Morgan Hill, California

I asked for help loading cement into the back of my van. I am a 60 year-old woman and sure I look a little tough but still I'm not that strong. I had to load the 10 bags of cement in the front of the store while all those idiots just stood in there watching after I asked for help I can't believe it. I'm still parked in front of the doors by the pro desk just no help. The customer service in the store is fucking absolutely horrifying. read more

Horrible customer service. The person who answered my call would not listen to what I was saying and spoke over me and then put me on hold without answering my question. This is rude and unacceptable behavior. read more

Came in to The Home Depot for a stove. Masked up walked to the appliance department and waited, and waited, and waited. Aske 3 employees if thy could please call someone to help us out. They said they would try to find someone. No one came. Walked up to customer service register and waited to helped. An older man came to rescue and got someone to help with my questions and wanting to purchase stove. To my disappointment they had to be ordered and would come in on Tuesday next week. Not what I wanted to hear, o well, plan B. Home Depot, I understand that the late hours are the best time for the store to be restocked, however, please keep in mind that customers still need help from employees who are working the late hours. Will continue to shop at Home Depot because they meet my household needs for minor repairs, cleaning products, and house plants. read more

If I could give this place 0 stars I would. I believe my experience in the world we are living today is worthy and should be read. This is an experience I had with my husband on 9/20/20. I notified the store manager immediately after, sent this email to corporate after calling corporate, and completed the survey on my receipt with the same information. To Whom This May Concern, My husband and I have been going to this Home Depot since we moved to Morgan Hill almost 3 years ago. We find it convenient as this store location is around the corner from where we live. We visited this store on 9/20/2020 at 8:57am. Our receipt number is 8572 52 2076 for your reference. We went in to get a couple of things and go through self-check out as we normally do. When we were check outing, the lady monitoring the self-check out during our visit, felt as if she was hovering over my husband and I. I gave my husband a $1 bill to include in our transaction. It was left over cash I had from the Morgan Hill Farmer's Market and I don't like carrying cash. My husband included the $1 in the payment and proceeded to complete the payment with his debit card. While his debit card was in the card machine, the same lady approached us and said, "Sir, you still have a remaining balance to pay." My husband politely said, "I am completing the transaction" and pointed to the card machine. She then stepped back, still continuing to watch and said, "Oh, okay." After we have completed the transaction, my husband showed the same lady the receipt. She smiled and nodded. Leaving home depot, I didn't realize how I felt until my husband and I got in our car. My husband and I did not feel we were given great customer services and felt discriminated against. I say discriminated because the rude lady that hovered over us and who question the completion of the payment for our items was a middle aged, white lady. My husband is African American and I am Filipino. Especially during these times, this experience at your store was shocking. I am thankful, my son did not accompany us during this visit to experience this racism. I felt that as a long time customer with Home Depot, it was deeply important to me that you are aware of this incident to help ensure your employees are properly trained in customer services. More specifically, how to treat customers and understand that actions may be perceived in a multitude of ways by Home Depot customers. The sad thing about this experience at Home Depot, the lady did not apologize for her actions and is probably unaware of how she made us feel. With that said, I hope to hear back from Home Depot regarding this situation. I will keep my receipt for documentation purposes. Thank you in advance for reading about my experience at Home Depot. It is now 3 weeks and have not heard anything. This Home Depot did not respond back at all. Even the store manager did know what to say or do when I shared my experience with him. A simple sorry is not enough. I do not wish to come back here even when it is conveniently around the corner. I've never felt discriminated ever in my life. read more

Met with Araks Bagheri today as we were shopping for a washer. Her customer service skills were outstanding. We told her we were shopping and we were going to Lowes Gilroy. Our experience with Lowes was terrible. No customer skills at all. we went back to Home Depot even though Lowes price was a bit lower. Ms. Bagheri handled the sale better than we could've hoped.She deserves a gold star. read more

The staffs are very helpful. You can find everything in one shop. I have been going here for the last 15 years since I moved to Morgan Hill

This store needs new management and update rules for their employees. They just fired one of the best people they have there, due to a purchased they made with their credit card on company time. No warning just canned! I spend a lot of money here, due to this person's excellent customer service skills. Looks like Lowe's or Johnson lumber will be getting my business from now on. Home Depot will be seeing a decline in sales especially in the garden department. read more

Seems like everyone thinks this store has horrible customer service. I think it's typical HD kinda service. Yeah I myself experienced some stupid ignorant type treatment where one guy tells you to go to the Pro desk only to find no one there and then they tell you to go to the other end of the store at returns for help. It's annoying as hell but I wouldn't say it's any different than the other HD stores. I've also had employees actually say hi and if they can help me. Luckily I'm pretty proficient here since I'm here almost every day. This is a smaller store but I find it cleaner than the others and that's important when you're trying to grab a part from a bin that's been pilfered through by a million DIY guys. Since it's a smaller store don't expect to bring the wife any fresh flowers from this place. You'll have to go next door to Safeway. They still have a tool rental area but they only have 1 flatbed and 1 box truck so if it's gone you'll have to come back later. Parking lot has nice wide spots so the chances of getting dinged by the Ford F350 is minimized. Wish this store was closer to my home! read more

I just wanted to give a shout out to Debbie and Yesica. They did such an amazing job at organizing the kids workshop. They are so friendly and helpful. My son loved building the boat and meeting all of his heroes (policemen, firemen and EMS) Thank you again for a wonderful experience! read more

I wanted to take a moment to point out Latrese (apologies if I spelled your name incorrectly) but I went out yesterday at 6a to find the crazy TikTok tree. She helped me, the tree wasn't received yet. There's limited stock, everywhere! But her customer service was beyond what I was expecting. She said once the tree was received she will give me a call to hold it of me before she puts it on the floor. Next morning BOOM, I get a call. She kept her word and I'm so appreciative of that. I'm pregnant. I wanted to get THE tree before baby comes because cmon my husband won't decorate after the baby comes for me. Fortunately I found one and they saved one for me for an hour at Campbell location. But I'm writing this review as I'm having contractions, so thank you Latrese. read more

Mustang in the paint department was extreeeemely helpful and friendly. I just want him to be recognized for awesome customer service and making my day just a little better and easier. Thanks mustang!!! read more

1st of all We bought a dryer from home depot more. When to pick it up no help went to the register asked David for help. He disappeared we asked again finally me and the customer. The dryer on a cart and put it in our car ourselves. Then we bought a refrigerator from them trying to get it delivered. Has been something else believe it or not the delivery company is pretty stupid. They came to our house we're in front Didn't even call us they're excused for not delivering. It was the sign on the fence said no trespassing.Maybe? You they called to say they would be there in 15 minutes. How stupid is that been trying to get it Rescheduled. Home depot said they can't do nothing about it well? Didn't you hire this company to deliver your products? Then you should have something to say to them anyway i'm going to Get a refund order my refrigerator. From a reliable country home depot sucks read more

Everything is locked up and there is no one to help. It has become impossible to shop there. Easier to order from Amazon. Home Depot needs to develop a better system. Maybe trusted shopper or something. I don't have the time to search the store looking for someone to unlock stuff. read more

This Home Depot sucks for customer service for getting a Christmas Tree. Yeah they put a net on it and put it on top of our car. But, the kid said we had to go back into the store to hunt down our own rope to tie it to our car after we just walked the whole store to the register to pay for it. Why don't they have rope outside? Why do they not have a register outside to pay for the tree? Home Depot you suck at customer service. Get your shit together. read more

The Home Depot - Our damn tree. - Nurseries & Gardening Near Me - Morgan Hill, California

Went in to get wood planks cut. And the old man who was in the lumber department walked to the wood molding isle. And pointed me the the self service cutter. I went in for a straight planks of wood to get cut for my bed. Wood molding has ridges and isn't a flat surface. The fact that he was holding the reference piece I brought it. And still thought that was an acceptable solution to me. Is beyond stupendous. I explained this to him, and he said oh just use molding and walked away. And left my plank on the ruler. read more

The Home Depot - This is not molding. - Nurseries & Gardening Near Me - Morgan Hill, California

We had a horrible experience at this location today. My family went to purchase paint, and stood at the paint counter for 5 minutes. My husband looked around for a sales associate, but nobody was around. He headed to the front to ask for help and they said they'd call Justin, who was supposed to be near the paint counter. They made an announcement for him over the loud speaker. We proceeded to wait for another 15 minutes for Justin to help us and nobody arrived. My husband returned to the front of the store to let them know that Justin had still not shown up, and that we'd be taking our business elsewhere. What a waste of time. Justin, you're losing money for your store. read more

I just want to say that I was really pleased with the Receiving Department here at Morgan Hill. I am a Commercial Local driver and was very please with the staff service from the managers to the Receiving Dock workers. I just wanted to leave this review since sometimes this department doesn't get enough credit in the Social media World. Thank you guys again for helping me get in and out in time. read more

This Home Depot has no line because it's the worse one. Nothing and stock and deficient employees who literally say, "let me find someone who works here." They have a Home Depot uniform and everything. read more

Holy cow, usually returns are never an issue at Home Depot but the lady at this particular location gave me (and others) such a hard time. I had some extra items to bring back (one had a receipt and one didn't). Even my item that was accompanied by a receipt was scrutinized by the lady working the return desk. When I let her know that my second item didn't have a receipt and I am wondering if I can get store credit back. She literally raised her voice and told me that "Yes that is an option - but you WILL NOT GET FULL PRICE BACK". Talk about an ultimatum! Anyways, I got my refunds done, but she flicked my ID back at me (instead of handing it like a normal person) and gave me the store credit gift card (without a receipt saying how much is on the card). Instead she wrote the amount with a black sharpie on the back. Not sure if that's standard practice or not...but anyways...I won't be shopping at this location anymore. 2 stars because the refunds got done. But that's it! read more

It has the stuff you expected and experience was average. No issues with service or items this far.

Erica, the "assistant manager" of this location is a total scum bag. She straight up lied to my face and basically screwed me out of $300.00. If you ever have to deal with Erica, please be aware that she will lie to simply get you out of her store. She is a pre-programmed robot. 3 Home Depot employees including "Erica" couldn't figure out how to print me a receipt so their solution was to just charge me again for all of the items that I purchased. When my account posted both changes, the jackass Erica simply said to call corporate. I used to like this Home Depot until the incompetent Erica ruined it for me. I'll never set foot in that store and I'm going to sue if needed to get my money back. They are total crooks so be careful with who you deal with. read more

One more time Home Depot strikes again couldn't even get a online order right for me bummer I just need to stop go in there and go to Ace and maybe get better service for sure. read more

We need to start going to Lowe's. This place never have enough checkers. Almost always have only one checke. 8/1/20 1:15 PM checker at the garden Dept kept talking on her cell discussing about if she's moving in with them or not. Never even looked up at us. No greeting no nothing. read more

Five stars for the older gentleman in the parking lot getting carts. I am sure he has had an amazing work ethic for his whole life. Negative five stars for the three morons inside standing around doing nothing not even acknowledging us when my wife said goodbye. The manager of this home Depot should be fired. I would say that this store should be closed but I would hate to out the old guy that is busting his ass in the parking lot out of work. read more

Yesterday as I was 2nd in line at an in-person cashier line. As I was waiting the customer and the cashier ahead of me and both looked at me then made a derogatory statement of me. Some of these employees at this store are rude and discourteous. This was not the first time I have experienced this type of discourteous Home Depot employee conduct. I reported this to Home Depot customer service. I don't know if this is coincidence but Home Depot maybe trying to retaliate against me as the cc purchase I made with the cashier is now appearing on my credit card account TWICE!!! 2/28/2021 Truly unpleasant store to shop due to rude and harassing employees who make unprovoked derogatory statements of its customers. Walking to a cashier kiosk minding my business, an employee stated with in my hearing range and of others in the store "that is the xxxxxx guy". Disparaging verbal comment. This store has rude and harassing employees who openly make unprovoked derogatory comments of its customers as they shop. Seems managers don't care about it either. read more

I am writing this review as a longtime Home Depot customer. I have had issues log onto my HD account to due password. Repeated requests for code to change the password were not successful. I could not sign up for another account due to my email in HD exiting database. I contacted HD customer service via telephone three times requesting for assistance and I was referred to IT Department. My case was eventually escalated for faster response on 4/5/22 after repeated calls. I wrote several emails after 4/5/22 and I was told the issue with get resolved in 24-28 hours, not counting the two days earlier. I am not in delinquent with HD and I have impeccable credit history. On 4/12/22, after seven days of escalated referral, I still have not had access to my account. I am sufficiently done with HD: HD maybe closer to my location, has many more items to chose from, and the prices are a bit better than Ace or Lowes but it is not worth the hassle and the headache of dealing with HD. I removed all the items I have stored in the cart with HD for the impending purchase and taken my business elsewhere. This review is not a reflection of the thousand of HD workers but the franchise itself. I have had nothing but pleasant experience with the HD workers. read more

I had a positive experience. One of the associates named Patrick saw that I was a bit lost, so he walked me over to what I was looking for. The place had a nice big bathroom, too. read more

I really used to enjoy this location, and I'm a usual customer at this location. The staff was always helpful and nice, but I can't look passed many of the employees wearing their face masks incorrectly, letting their nose hang out or pulling the mask off to answer a question. This is unacceptable. read more

Getting material together for a shower removal and install Home Depot has you covered. Ready to go make some $$ read more

See all

Me and my fiancé came in the store and a employee walks in front of us helping another customer not once didn't say excuse me or ask if we needed help.. my fiancé asks can you help me find this screw and he says " Aisle 12 they will always be there" then walks away and then finally ask oh you need help finding it ? Like YES WHY WOULD WE ASK YOU? does Home Depot not know what customer service is ? ITS YOUR JOB TO GIVE SERVICE read more

just went this home depot where i took back a weed eater that i bought back in january of 2023 with the so called 2 years protection plan well today it dies on me so i take back were im told that i have to contact some corporate office and probably have to pay for the shipping as well but what i think is bullshit is how come it does not tell you that when thier basically suckering you on to buy this nonsense so im just letting everyone know to not be a fool like i was to pay for this bullshit !!!! read more

Maximo, provided the best customer service I've ever received from a Home Depot employee. Super patient and helpful.