I was visiting my parents and Pop had a return and purchase he needed to do so I took him on an early Saturday afternoon. The parking was packed up. Found a spot and we were easily able to get the return done then we headed over to the lightbulbs where he found the brand he wanted. The good thing about these stores is they are all similarly set up so once you learn the layout, it is easy to circumvent. read more

The Home Depot - Nurseries & Gardening Near Me - Orlando, Florida

D, who works the tool rental counter, is a ROCKSTAR! He's professional and knows what he's doing. Thank you!

This particular Home Depot is located on East Colonial Drive just east of Semoran Boulevard (436). It sits back a bit from the road, so I almost passed it by as I was headed there on a Friday night with about twenty minutes to spare before they closed to pick up a few padlocks. Like most Home Depot locations, this place is huge and it would be easy to get lost wandering the aisles, seeking that elusive product. But one good thing, you can always seek out a Home Depot associate in the orange apron and they can point you in the right direction. Since it was close to closing, the associates seemed more intent on getting out of work and I really can't blame them. Still, they directed us towards the aisle we needed (I believe it was aisle eleven) and we had a slew of padlocks to select from. We made our choice in a somewhat speedy fashion and we're out of there before closing with our newly purchased padlocks. I will say that the neighborhood might not be the safest at night, but they had a mobile trailer with security cameras in the parking lot to monitor the activity. All in all, I will give this particular Home Depot four stars overall. read more

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https://youtu.be/LVFfByAFitQ?si=34am7GCDk3DNHtHW https://www.wftv.com/news/local/we-dont-trust-home-depot-homeowner-claims-he-spent-70k-botched-window-job/77KZIU5QEBHUJC7H3MBOAWU44U/ Home Depot Windows Nightmare - A Total DisasterHiring Home Depot for my window replacement was the worst home improvement decision ever. They subcontracted the work to unreliable installers who never finished the job, and now I'm left with incomplete work with damaged windows Not what we paid for, unanswered calls, ignored emails, text and no refund. Home Depot's lack of accountability is appalling. I've tried every avenue -- calling customer service, emailing local and corporate offices, even texting the contractor -- and received nothing but silence. They took my money 73K and vanished. Avoid Home Depot for any window installation work -- they clearly don't stand by the contractors they use, and customer service disappears the moment they cash your check. read more

The Home Depot - Nurseries & Gardening Near Me - Orlando, Florida

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Come here all the time. They have helped me through remodeling my condo for the past couple of years. Home Depot definitely has everything I need for home repair. My review is on the paint department. I greatly appreciate the young lady at the counter. I would have spent hours trying to find the right color. She took my paint sample I brought from home, put it into a machine and it took a profile of the color and made the paint! So cool! 5 minutes later I had a can of paint that matched the color of my wall! Don't go anywhere else for paint!! The only reason I gave 4 stars is for the poor handling of the check out area. They only had self checkout, which is understandable at 7p on a Sunday, but the lady "directing" the line wasn't paying much attention and was doing a crappy job. Besides that, A+ Home Depot run! read more

Tool rental service is absolutely horrible at this location. Went in to rent a core drill for the week over 700.00 rental and the girl behind the counter has no clue to busy playing on her phone. Told her 2 times CORE DRILL and she types away on the computer only to say I don't think that's what's it's called. read more

DO NOT order any appliances online from home Depot. I ordered a refrigerator, waited a days for delivery, took forever getting here. It did not work, wasted a bunch of money on food that spoiled and all they can say is they will redeliver a new one...5 days from now, they could care less about customer service. The guy said that I should understand the process and that they have to contact the vendor when people order their appliances. In fact, it seems they are nothing but a middle man. So angry, and they could care less...horrible experience. read more

Good prices, good quality items, and bigger selection than the location on Alafaya. I can't complain about anything, the only thing I can add is that this place is big and therefore has more items and variety. read more

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The customer service from The tool rental department was amazing. They eeally are a great department. Special mention to Johny who was very helpful. read more

This is not one of the larger stores so the selection may not be as large as you would find in some other stores. The staff is present and you can usually find an employee who will be very helpful. I have never experienced being spoken to or approached but when I actively asked for assistance I never had a bad experience. read more

I love this Hone Depot location because the staff is always so friendly and helpful. I rented a trailer and some tools for the garden and everything was all set for me when I got there. I also ordered some multichannel and dirt for curbside pick up and it was so convenient! They even loaded all the bags into the van for me. This is definitely my favorite location :) read more

The Home Depot - Nurseries & Gardening Near Me - Orlando, Florida

Unpleasant encounter at Returns a little over a week ago. I give 2 stars because I am a HD junkie and love shopping here. This incident brought them down from 4 stars. I bought a $611 Suncast storage shed in a sealed container. When I opened it up in the afternoon to put it together, I saw damaged goods, plus a unit partially assembled. And all the hardware was missing. I was upset and went immediately to Returns. They distracted me for 20-30 minutes after I told them I wanted a refund. This was so they could put together a "case" against me. BLUF: They denied the return because they had photographs proving that the box was sealed when I bought it. So what! All I know is what I saw when I opened it. They insinuated I was a crook, so I left and dealt with the manufacturer who at least gave me another bag of hardware. I'll bet the manager and staff high-fived one another in the break room over their great victory. Lesson for all: Ask to open and inspect "sealed" cardboard containers before you buy the item. Another lesson: Calm down before you go to Returns. My agitation with the situation did not help and could be why they did not offer an exchange. Ridiculous that they thought I somehow received a pristine set of parts, then replaced them with funky ones that I could "sell" back to them. I have spent thousands of $$$ at HD in the last year and a half with only 1 returned item. In the end, so what if they think I'm a thief and a liar. God knows the truth. He sees everything. He saw me open the package. read more

The Home Depot - The damaged floor panel. - Nurseries & Gardening Near Me - Orlando, Florida

0 stars plz no customer service at all 5 people on the pro are the station are on and the cashier lady's talking on the corner to many employees none off then help or do nothing but walk around like they are busy read more

Do not use Home Depot or their contractors they tried to rip me off with finding lead paint and charging an astronomical amount of money. This was in fact false it's a money-making gimmick they are not truthful nor do they have your best interest in mind. Find an independent contractor or Carpenter stay away from Home Depot contractors!!! ( Kitchen cabinets) read more

No surprises here, it is a Home Depot store. Hit or miss on the customer service department as it tends to be a bit challenging to find help throughout the store, and if you do... it may be or may not be the friendliest. This lack of consistency can be a bit frustrating as you never know what kind of experience to expect when you visit. Overall, I usually find everything I need by searching online, the results are pretty good as you get the aisle and bin number of the item. Those guys from Tesla can be a bit annoying, especially when they pretend they work for the store only to try to pitch you. read more

The Home Depot - Nurseries & Gardening Near Me - Orlando, Florida

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Thank you Steven for the help finding everything we needed and also for buying me a water from your vending machine!

Establishment closest to you may offer a free kids 5+ DIY kit once a month. Call the customer service Dept ask if they have them. The stores use to offer this event in the stores but Covid changed that, now you can reg your child & as of yesterday that's not even required. Around the start of second week of month you just call ask for the free DIY Kids kit. Make sure you ask for the free one b/c they do sell these kits. It's just cool to make a wooden toy/project with your child. If the service desk doesn't know ask for Mgr. You have to pick them up & help your child a cute summer activity and thank the sponsors. Enjoy.. read more

The Home Depot - This is a free kid DIY kit.. - Nurseries & Gardening Near Me - Orlando, Florida

We purchased GE model number PFQ97HSPV0DS Serial number HZ340044N from Home Depot on April 19, 2024 and have had nothing but problems with the machine. We already had one switched out only a few months after owning it and now the second model does not work. We have taken/Lost over a weeks' vacation in order for them to troubleshoot the first machine and now they want us to start taking days off to fix the second machine. I cannot continue to lose vacation time on their defective product. I offered to them a solution of sending techs on a Saturday which they refused and asked them to please replace this unit with a full-size stackable washer and dryer which they also refused. I keep offering solutions and all they offer is me to lose money taking the days off to have their technicians come out. It will start with a technician coming out looking at it and stating they need parts which than leads to me taking another vacation day for them to come back and change the parts out. This same scenario has happened 5 times with the first machine we purchased. This machine is a lemon and should not have been released without much further testing. We keep calling and they keep coming up with excuses like you purchased an extended warranty not a replacement or exchange warranty. If both machines they supplied are lemons, they should allow us to change it out for something that works. Going weeks without being able to wash clothes is not a satisfactory solution. All this has happened in less than a year's ownership of this worthless product read more

For personal items I always shop at Lowes, much better quality and A LOT better customer service. I'm forced to shop at Home Depot at work, I'm trying to get my boss to dump his HD pro card and go with Lowes. HD service is horrible, when you order on line they put a delivery date and never make it, most of the time they are a few days late on delivery. read more

This store is one of the worst EVER!! I bought blinds turns out they were bigger came back to cut them and was a total nightmare. They made me wait 30 mins so someone could show up to help me. I asked a guy in the area and he basically dumped me. I gave a F what I needed wasn't even polite about it. So after the guy showed up after 30mins wait he refused to cut my blinds. So I'm returning and considering to cancel my window installation that was even worst experience. Avoid this shitty company! AC replacement is another HUGE scam they're overpriced almost doble cause those companies they use are a ripped off. read more

We have been to this location several times since moving back. It's easy enough to get into the parking lot and the inside is always well organized and the layout is easy enough to figure out on the whole. However, the customer service is a touch lacking. We have been on the lookout for several specific things to help redo a few pieces from Craigslist, and the employees didn't seem to know where to direct us or to have answers on how to do it. While we are pretty good at DIY on our own, not being able to find the aisle that drawer pulls / knobs are on seems a bit off for employee knowledge basics. That being said, they are all really friendly and they do walk you around until they find it. So, that is a plus that keeps us going back to this one - well that and close relation to the new apt. Overall: B Employees seem to need a touch more training on location of items, but their friendly nature keeps this from being too big of a deal. Easy to find parking, and decent pricing / options for DIY or home improvement. read more

Popped in for a hammer for my daughter, a new homeowner. A whole wall of hammers but most were pretty heavy. Fortunately, not one but 2 people were ready to help. Chuck and Rick were kind, friendly and found me 2 choices: a 10oz hammer $5, or a basic tool set including a small hammer for $25. Solved. Looking for some work gloves, I found plenty of M, L, and X-L, ...but no SMALL. Well, they're ready for Christmas! ... lots of lighted ornaments, even Christmas unicorns and pigs in tutu's. It was quite amusing to see some unusual blow-up yard ornaments (see pic). All in all, a good experience - all neat and orderly with good selection of most anything you need. read more

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The manager, Jenny, was truly amazing. So personable and helpful. Please give her a raise and treat her well! She deserves accolades for her outstanding customer service! read more

Gave 1 star, because it was needed to be able to post the review. I visited two different Home Depot stores to rent a concrete mixer. Store 0266 E Colonial and Store 6869 Orlando Se. Be conscious when you rent equipment from them. You will pay for the equipment and when they are to deliver it, the equipment is broken and it doesn't work. You found the equipment is broken, because you asked for it to be checked. They tell you they have another mixer at another store, you go visit the next store, and guess what, to find out after you pay, that the equipment is broken too. You ask them for a credit on your wasted time, and the answer is there is nothing they can do. It seems to me that the only time that is worth something is theire time. Contractors be aware that the employees they have do not do equipment verification when the equipment is returned to the store. You will need to call and ask them to verify the workmanship of the equipment if you do not want to waste your time. Time wise I spent 4 hours and I was unable to deliver the project in one day, thanks to the mediocrity of Home Depot employees... Management included. ... read more

Saw there booth at the home and garden show. Made the mistake of hiring them to install two sets of French doors in October. It is February and still waiting for one set of doors! The worst customer service, no returns a call. Never hire them to do a job! It has been one incompetent thing after another. read more

Would not honor lifetime warranty from a main brand. I just want to be in and out, for a tool i need.

I really want to address this issue: The young lady with glasses working behind the paint, on April 9th, 2020 at 5:45pm, needs to be retrained on polite customer service. We walked out waiting for her to assist us. No this was not me and the person I was with being impatient, this was her lack of kindness for the paying customers who even help support her having a job, that caused us to leave. We walked in and I stood by the "desk". I was standing near the only place where she can enter and exit. My father went to get the gallon of ceiling paint we needed while I waited to be assisted. I needed a color match since Home Depot doesn't carry Sherwin Williams. She was too busy talking with some man who even told a customer he didn't work there he just shows up everyday because he helped her with colors.... He wasn't there buying anything but just walking around aimlessly. She walked past me going in and out down the aisles and has yet to look me in the eyes as if I was an inconvenience to her. Not once in the 15 min I was standing there did she ask if I needed help or even "I'll be with you in a minute". My dad is over 60 years old and was tired and I work in customer service. This honestly was a huge disappointment. We got very upset. My dad left the paint cans on her "desk" since she chose to ignore us the 15 min I was standing there and walked out. We went to Lowe's on 436/Lake Margaret immediately after. As soon as we walked over the paint area, the man standing behind the "desk" greeted us with a simple "hello". So easy and kind am I right? We told him since he carried the paint color and brand we needed, could he help us and he said "certainly". He helped us with the type of paint and the ceiling paint we were looking for and we were out in less than 10 min. A kind gesture goes a long way and this Home Depot store just lost out on a sale. Train your people better so this doesn't continue to happen. This isn't the 1st time either. My sister in law had issues with the staff there and their less than friendly helping attitudes. We don't know much about hardware and need help so we can fix our homes properly. read more

I sat in curbside for half an hour and no one ever came out. I was unable to go in and had to cancel the order.

I used to love going to this particular Home Depot. With all of the home improvement projects I used to do, I was there at least twice every weekend. Recently, I stopped in to get a key made. I found the key kiosk, but there was no one around to help me. I spoke to two workers who both tried to locate someone to make the key for me. After 3 overhead pages and 20+ minutes of pacing and waiting, I finally went to the customer service desk. It took another 5 minutes before someone showed up. When an employee did show up, she nearly gave my original key to someone else. All in all, it was a bad experience that makes me want to find another home improvement store to patronize. read more

Just went to buy carpet since they have a special for the holidays but no one could help me. Apparently I have to come back on a day someone is working who knows how to order carpet! That's very helpful!! read more

2.5 Stars. 0 Stars for Corporate/Logistics and 5 Stars for In Store Customer Service. I ordered around 8k of materials for some small renovations at my house. Most of the items came in without issue, but there were some that were delayed and no one was able to tell me where it was or when it would arrive. Additionally, the system wasn't allowing me to return some of the tiles I had ordered and I had to settle for a price reduction on something else I bought there. I probably wasted 5+ hours of my life just standing there while the customer service workers tried to figure things out. Ed and Alberney were extremely helpful on separate occasions and helped correct some of the issues and locate some of the missing items. read more

This Home Depot has all of my hardware store needs. I've even stopped in a few times to check out the items in Gardening. The store is quite large. I am usually in and out of this store extremely quickly. I've even stopped in with my dog - how fun! Not too big of a fan of the location though. The plaza it is located in seems to be a bit off. Getting out of the plaza is extremely difficult. There is a large parking lot, which never fills up so I can always find parking. Selection is a bit pricey. read more

This is my 4th time coming back to Home Depot in one month to order another AKDY 30in Convertible Island Mount Range Hood. I've ordered 3 of them on 3 separate occasions over the past month. EVERY single one of them came in damaged. The store manager told me he's sorry and there is nothing he can do but order another one and hopefully it comes in undamaged. The staff at the store told me I was better off going to Lowes This is not the service I expected with a repeated problem. read more

The Home Depot - Nurseries & Gardening Near Me - Orlando, Florida

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I dropped in today to pick up an order I placed online & my experience was nothing short of amazing. When I got to the order pick up counter, Leslie assisted me right away. Everything I ordered was ready to go on a cart for me & she even helped pull it out to the truck. I appreciated her help since the cart was pretty heavy. She even sent over someone to assist us with loading everything onto the truck. When I left, I realized there was one thing missing from my order so after dropping everything off, I headed back to Home Depot. Leslie noticed I was back and when she heard about the missing item, she went to find it right away. Not only did she retrieve my item, but she asked for my order number so she could give me a $20 refund for the inconvenience and driving back. A little later, she even called to leave a message to confirm she refunded the money. I was completely impressed & very appreciative of her spectacular customer service. Thank you, Leslie, for all your help and for your thoughtfulness! I would definitely return to this Home Depot because of your quality customer service :) read more

This is the worst Home Depot I have ever been in. There are no other home improvement stores close by and every time I go I regret not driving another 20 minutes to go to Lowe's. Its messy, staff is lazy and uneducated, customer service is awful and tool rental is terrible. I just rented a chain saw and after 4 tries, not a single saw actually worked. Drive a little further to a better store!! read more

2 Stars for delivery services that have made me want to scream on several occasions but in-store staff that is helpful and friendly. I thought maybe the first terrible delivery experience was a fluke, so I held off from writing a review in anger/frustration. I'm typically a very positive reviewer, but now it's happened again and it's clearly an issue that the store needs to deal with (and that's part of what a Yelp review is for- to alert the store to a problem as well as to let consumers know what may happen when they patronize the business). The first instance we bought a tub from the store and organized to have it delivered (they didn't have it in stock immediately). It took three separate deliveries before they sent over the correct tub. I'm not sure how this happens as there are specific item numbers, but it backed us up significantly and created so much frustration when, on two occasions, the shipment was incorrect. This second time we ordered two sets of french doors at the store to be delivered. The two sets were delivered but one was damaged (immediately noticeable) so we had them leave only the one set. They said they'd try to be back that afternoon as this was the morning, but they never returned, nor was there a courtesy call. After calling to reiterate that we only had one of the two doors needed to move forward in our project we waited another few days. We specifically asked them to write in the message to the drivers that should no one answer the door, they can leave the french door in the garage- which would be open. The folks at the store assured us that they would include this information. Alas, you guessed it, they came by in the few hours we weren't home and left without dropping off the door. It has now been 2 weeks since we needed the door. We've called, talked to managers, gone into the store, and done everything we could to try to expedite the really inefficient and flawed process but we are still without this second (paid for) door. Surely there must be a better way. It seems like a huge breakdown in communication, but the consumer has to suffer and who knows how many unnecessary trips the delivery men make due to the miscommunication. The saving grace is that the folks who work in the store are always very helpful. But, should I need to get another large appliance that requires delivery, I will not be going to Home Depot. read more

Standard Home Depot. This one is a bit hidden though, it's on the south side of Colonial Drive (50), look for the PetSmart, it's right behind there. They have lots of rental equipment like backhoes and trailers if your project needs a little help. If you come on a weekend, they've got the Sabretti hot dog stand and sometimes there's people by the turn in looking to help on a gig for some cash. Not sure how reliable they are but it's an option if that works for you. Staff seems to be mostly up front, so if you need help, ask when you walk in. On a weekend, they are busier, there was a bit of a wait to get help with wood cuts and paint, but there is a hack saw table with measuring tape by the trim isle if it's something quick you can saw yourself which is what we ended up doing. read more

The Home Depot - Entrance - Nurseries & Gardening Near Me - Orlando, Florida

As first time homeowners, we are here. A lot. We are also clueless all the time. We have had hit and miss service at this location -- some days there are super knowledgable and helpful people whereas some days it is impossible to track someone down and constantly brushed off. Their staff also always seems new and inexperienced in their department. They do have everything I need and at a decent price so that keeps me coming back. However, research is needed to make sure you get the right product. I have managed a fair number of DIY projects from their online tutorials I sometimes drive up to Lowe's which is a bit further from me because they're always around and help me load my car which helps a lot when I am carrying ceiling tiles or soil out to my car. read more

The Home Depot - I got to install my kitchen backsplash all by myself just using their online tutorials! - Nurseries & Gardening Near Me - Orlando, Florida

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The staff here especially in the paint department were so unhelpful. I was really annoyed because the person seemed to have no problem helping the person asking a question before me but brushed me off and disregarded me when I was asking for help finding a certain type of primer. I decided to just leave and go to Lowe's where hopefully there will be better service. It's like people don't care about having manners anymore which is beyond my understanding. So unsatisfied. read more

I must admit that I'm intimidated by hardware type stores as I'm not too handy and feel out of my element, but my recent visit to Home Depot changed my perception of hardware stores in a positive way. As I entered, I was immediately greeted by Home Depot employee, Ed. He smiled and asked me if I needed help in finding anything. I was so glad that he asked this, otherwise, I was prepared to wander around a bit, trying not too look too much out of place. I was looking for a replacement dimmer switch and not only could Ed tell me what aisle it was on (he looked it up on some electronic device that looked like a scanner), but he also told me what bin it would be in before he pointed me in the right direction. Low and behold, Ed and his magic doohickey were right! I was in and out of the store in less than 5 minutes and my trip was a success! Home Depot obviously values great customer service as they even have a bell in the way out with a sign encouraging you to ring the bell for great customer service. Being an introvert at heart, I wasn't about to bring attention to myself by ringing a bell, so I am thanking Ed and Home Depot by giving them props on Yelp. "Ding, ding!" read more

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