Don't waste your time here, I was trying to buy an item that was shown as almost half price online…read moreas they had in store. After asking multiple times I was told I would have to order it online to get it for that price. The item that me and the associates were all standing there touching. So I do, the order gets cancelled twice when I order online and of course no one understands how that could happen. They tell me they can not figure out how to sell me the item. I then stepped outside to try to see why the online order was cancelled and they closed the store 15 minutes early and ignored me. Will not be returning

Literally the best store. If I could I would stop in here anytime over Home Depot or Lowe's. Staff…read moreis great products are A+ and you just can't beat the service and products. This Ace is actually the largest I've been too and thankfully close to home.

DO NOT BUY FROM MARTIN! I have NEVER been spoken to so unprofessionally as I just was by…read moreChristopher (whose last name is a mystery as no employee would give it) at the Jensen location whose title I understand is GM. We were attempting to request a simple refund for my father-in-law who has difficulty hearing. I assumed he misunderstood something when he came home with more lumber and no refund. I returned to the Porter location where the manager was very helpful in attempting to explain and reach out to the Jensen location for approval for the refund. She came back with the same answer so I attempted to call and explain that my father-in-law never received the material and the material was not even available during the 15 refund window they were holding him to. Christopher was immediately snarky and spoke to me like a child, he told me to stop crying just because I wasn't getting what I wanted and to get over it because they can do what they want. He said he reports to himself and has no boss when I told him he was being unprofessional and I wanted to speak to someone else. If this is what Martin stands for as far as customer service, I hope people see them for what they are and make their purchases elsewhere.

From the owner: Martin’s Hardware and Lumber doesn’t just specialize in lumber but we also sell Metal including…read moreSquare Tubing , Rebar , Purlins, and Sheet Metal!

Horrible experience with the Manager and establishment. Bought a reel/spool for my weed whacker…read morewhich I was told would fit. It didn't, and when I tried to return it, they stated it was out of the package (which it was) and they couldn't offer one, but the reel was still wrapped and unused (how else would I know if it fit). I understand they don't want opened returns, but I bought it upon the advice of an employee. Go with Amazon. Cheaper, more reliable (if you can believe that) and you can return something that doesn't fit, even when told it would. Or even better, go to a mom and shop hardware store and not a corporate one, although I'm sure ACE would be unhappy with this franchise's failure towards proper customer service considering the circumstances.

Ace hardware really is a wonderful place to shop... no where else are you going to get kind…read moreknowledgeable people that are eager to help. I walk in most of the time knowing what I need in a general sense, but need guidance. Never once have I had to flag someone down or look for someone to help me. They find ME! Whether it's in the gift shop or the main store... everyone is always so kind, and helpful! Today... I called to ask if they sold replacement tops for a tumbler I bought there. They could have said "no" and hung up, but someone decided to look it up on the tumblers website while I was on hold, and told me that the website sold the tops and I could get one there! How kind is that?!? My grandparents were owners of a general store... and this is how I remember them treating people! I love this place!

I have preferred Lowe's for years. I just became aware they have FLOCK AUTOMATIC LICENSE PLATE…read moreREADERS installed at the entrances to their parking lot. They just lost a loyal customer. I'm totally in favor of private companies and individuals having private surveillance cameras, but these are NOT private! They upload our whereabouts to a cloud, and FLOCK sells our data to the highest bidder. I guess Lowe's is ok with helping with the dissolution of our privacy.

Today is January 20, 26 It's 1104 Texas time the Kingwood…read morestore on 59 whoever's working customer service today. She's very ignorant and she keeps putting me just on hold. She left me on hold for over 40 minutes and I asked for tool rental and she won't put me through the tool rental she just puts me on hold. She'll pick up the phone. She'll say hello and then she don't say nothing for a long time she's playing games. They need to give her a stern talk to in service on how to treat people I don't even wanna go back to the store now I'll go to Home Depot.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

False alarm but service was perfect! Analyzed the issue and gave me great instructions to prevent…read morethe issue again! Fair and reasonable pricing! Great guy!