Required a very specific threaded bushing Arrived at the correct aisle and bin number And in 15 seconds found the correct part All items were labeled and in part number sequence Homedepot knocked it out of the park on this item Very relieved to have part in hand read more

I hope I have the right Home Depot I stopped here because the Highway Patrol didn't like how I had my belongings wrapped on top of my car so he issued me a warning for my tags not being lit and he felt my stuff up top posed a safety hazard and told me to go to the nearest home Depot and explain my situation I did and the Manager I really wished I had got his name he and 2 other gentleman got a huge ladder some rachets and tied it down way more secure. They saved me because I had 844 more miles to go. Didn't charge me anything if I lived here I would visit them for everything I need true gentleman I felt honored to be in their presence. read more

Don't use the tool rental department! Rent broken equipment with missing parts and you still get charged!

I received an email from the manufacturer Hydrotech products that a hose I purchased at Home Depot needed to be returned due to safety issues. The email explicitly stated a cash refund with my receipt. "Casey" the assistant manager who refused to give his last name, said I had to take store credit or contact the manufacturer directly to receive cash. I showed him the email and then he stated he needed my driver's license, which I had left at home in a pair of pants after flying home last night. I showed him a scan of my passport and every other id with my name in my wallet and he refused to take them. I went back home, got my ID and returned to store. I told Casey that this was very poor customer service and that was why they had customers go to Lowe's to shop. He said, "Oh well." I asked for his full name and he said he didn't have to give it. I asked him his managers name and all he would say was, "Daniel". Very rude individual who requires training in customer service! read more

Needed a flexible hose for the dryer with clamps. Got it. Thanks Cheryl. Needed a new set of door knobs with a dead bolt for the gate. Got it. Thanks Doug. Needed to check out. Thanks Gabby. Always get what you want. Just ask for service. read more

Well, that happened. I was driving towards Albuquerque, and I heard, "Pop. Thump. Bump, bump, bump, bump, bump." That's right... the trailer tire blew. 6 miles outside town, where I had planned to buy new tires. No worries. I have done this before. I have a spare and a lug wrench and a jack. I have a really baf spare tire. But it was good enough to get me 6 miles. I pulled into the first big parking lot I came to, Home Depot. I explained my plight to the manager and she was nice enough to let me unhitch and leave my trailer in the parking lot, so I could go run around and get new tires without worrying about the spare popping. Which I did. Now I am sitting in the Home Depot parking lot in Rio Rancho, NM. I am exhausted and I still have to change my tires. But I cannot thank the Home Depot manager enough for helping out a stranded traveler. With kind, friendly managers like that, you know Home Depot is doing a great job. read more

For a Home Depot, this location has me impressed. The paint department has two older gentlemen that zip around mixing paint and are happy to help with any questions one might have or not know they have. They were very helpful in advising the issues that might come from the color/sheen selection, and the durability. I also have had the opportunity to meet Ron in doors. He helped to rekey (6) Schlage lock sets I had purchased from online that came with mixed keys. He was quick in matching the tumbler pins to the key I provided. Jim is helpful in pointing out where things are located and if he is unable to assist, he gets you to the person who can help. This store has been a great location as I am used to Home Depot having a lack luster service at other locations. read more

I bought a washer and dryer from this store and was told they would be delivered and installed within two days of purchasing. Long story short they delivered but told me they could not install because I bought a "stock item." Sabrina (the associate who sold me the machines) assured me they'd be installed. I spoke to a manager and he sent an individual named "Mauricio" to my home to install and Mauricio was completely unprofessional- he walked in and made a comment about my toilet being in the way of where the units would go and then proceeded to leave. I asked if there was an issue in which he replied saying an associate from Home Depot would call me. I called Home Depot back and asked if I would be guaranteed installation in which the manager stated it was a courtesy sending someone to my home- that he could not guarantee anything. I then asked for the installation criteria and he could not provide me with that. My boyfriend later called and that is when more info was provided-- the installer (Mauricio) refused to install the units and we would have to install them ourselves. ABSOLUTELY POOR CUSTOMER SERVICE AND POOR COMMUNICATION SKILLS!! read more

Excellent above and beyond customer service. Exceeding any expectations I ever had. Andres walked me through installing a new lock/deadbolt. He let me video his instructions so I could refer back to them I'd I forgot a step. I was going to hire someone to install it however he saved me money from having to do so. Thanks Andres and a home a depot for wonderful service! read more

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The worst customer service of any Home Depot I've ever been to. Limited selection and rude cashiers?! No thanks, I'll drive to Lowe's.

I've had such a great experience with everyone I've encountered at this place. People are genuinely happy to work here and it really shows. I had tenants in my house for 7 years who totally trashed my place so I was at this store almost every day. I was going to go with Lowe's for carpet but because of the positive attitudes of the employees I changed to HD. All employees were fantastic but one in particular stood out. Gilbert back in the door area. Very knowledgeable and always helpful. Thank you to everyone who made my 14 hour days more manageable. read more

This place can't train their employees! Been there 8 times over the last month and every and I mean ever single time they screw up at the cashier. Went to check out and I tell the cashier I am vet and have 10% discount she acknowledges, I ask here again if she applied the discount prior to paying, she says yes and I ask are you sure she says yes again. Hands me receipt and before looking I ask are you sure you applied the discount and again she says yea. Guess what she didn't so it. So she calls a supervisor which now informs me I have to go to customer service to get my refund and that the cashier is new and asks me to be patient! Really? I need to be patient with a blatant liar ! Freaking joke! Every visit was riddled with incompetent cashiers. Had to go back the day before because they over charged me for items I didn't purchase and didn't charge me for items I did have. Customer service refunded me but I had to make a special trip. When I informed them they hadn't charged for certain items they just didn't care and never charged me for them. Oh and that 10% is now capped at $50.00 per visit so now I have to make multiple trips back and forth to buy my items to maximize my discount if I am spending more than 500 bucks which is always. I also understand they are going to cap veteran discounts at 350 per year. Really ? So putting my life on the line apparently only deserves 350 per year. Guess what Home dipsh...t I will take my business to anywhere else! read more

Went to lowes 3 times to get some cut plywood their saw was broken for over a month. Finally went to this home depot. Tony in lumber was very nice and cut it for me no problem. He did a great job the pieces were all the same size. I tried to tip him but he refused the money. Very helpful person. Would highly recommend this place over Rio rancho lowes if you need wood cut. read more

Wow what a great location! I ordered a water filter online and I accidentally ordered the wrong size and didn't realize that until I had picked up the water filter. I went to exchange it for the right one and the cashier Andres was great he helped me out by calling to get my exchange started, while he was on the phone I went and found the correct water filter! , so they gave me a refund for the original order and I purchased the correct one, except right when I was leaving the Manager John Spence called me back and gave me a full refund for all the trouble it had taken to find the correct water filter, definitely great customer service! read more

Went to get a dishwasher. Found one. Of course everything is "out of stock". So sick of those 3 words. Don't advertise unless you have it. Guess it's amazon. The one good part is I got customer service from a very good guy who seemed like the only one who works in the store. He was bouncing around helping two other customers as well other "employees" stood around talking and watching. I screwed up and didn't get his name but to the long haired older gentleman, THANK YOU!!! In today's times of horrible customer service everywhere you a flashback to the good days when companies cared. read more

Let me tell you after walking around that store picking up the necessary things we needed we were exhausted thanks to having to wear the mask which are necessary during the COVID-19 we were greeted by the sweetest cashier ever her name was Sandy not only was she extremely helpful but she got is the necessary Help needed to load our truck all employees need to follow her boot . read more

Following on up here . I was referred to Team something. Home Depot was pointing both ways . The customer service is just as bad a MCS they just take your money and pass the buck. Funny the person that approachs all the time at home Depot I say the same questions and they say the same thing.. Lowe's has way better customer service read more

Well at first I had a small issue with Home Depot, whoever the guy who checked in my truck rental was very rude they wouldn't except my coupon code online when into the store they told me to call a few places to get another one that didn't work so on the bottom of my receipt I did the survey and was not happy, but the manager just called me and gave me that coupon percentage off of my order Jared the store manager was very nice I will continue to use Home Depot they truly care about making the customers happy and making things right. read more

This is one of the best HD's I've been too. Perhaps it's the location--way out in the boonies--but it's a big store, lots of selection, friendly staff. We were looking at patio furniture and accessories last weekend and went to 4 HD's in the metro area and this was the only one with any real selection left. read more

Ongoing, miserable experiences with this store. Am going to rely on Amazon or other online retailers from here on out. Retailers wonder why they are losing business...send in some mystery shoppers. Ineptitude, could care less attitudes (I'm doing you a huge favor by answering questions). Items listed as available, not. Total waste of time. I can order the same item on Amazon, usually for less, and receive it much quicker without the headaches. read more

Wooden interior, vinyl exterior windows were ordered in March of 2017 in good faith. The final job was unsatisfactory completed in October 2017. What could go wrong, did go wrong. If that wasn't bad enough, all the dishonest employees, from the sales man, all the way up to higher administration. After the wrong windows came in...I was told there was no such thing as wooden interior windows. Lie! The top manager told me there was no sure thing as 4'inch walls. Lie! Everyone knows that the older homes can be 4 inch walls. My final windows are two inch larger then my walls, sticking out outside my home 2inches. I am so fed up with the lies, I don't want them near my home again. Every promise was an empty promise. NO ONE had any work integrity. Never again will I deal with dishonest people at Home Depot. read more