Chris, in customer service, is always helpful and kind. He offered me a water after my transaction.

I went to the St Augustine, FL store this afternoon to buy a Makita Drill/Driver combo set. The parking lot was nearly empty, maybe 20 customers in the store. I spent 10 minutes by myself trying to compare when John arrived, though he clearly had things he would prefer to do. The combo on display, XFD10SY, had a display price of $199. The same model, XFD10SY, in a box below had a price in front of it as $179. On the shelf beside it was model CT225SXY with a price in front of it of $199. So, my first question was, is the price of XFD10SY $179 or $199? My second question is what's the difference between XFD10SY and CT225SXY? With this John began to get impatient with my ignorance. Each time I tried to rephrase these questions, John got more perturbed to the point that I didn't feel safe engaging with him further and left the store. John is bit of a hot head, who probably is more suited to a position not dealing with the public. I'm 67 years old. Being bullied by a customer service representative was the last thing I expected on a Sunday afternoon. read more

Wow, my last review of Hone Depot was 3 years ago. We come to Home Depot so much that we should own stock in it. Today's home improvement has been remodeling the bedroom closet to add shelving. You never know how much you can accumulate as a woman. Ha! Ha! Between Jewelry, makeup and accessories, I've literally need more space. Hubby graciously remodeled our bedroom closet just for me. The entire closet and moved his closet to the 2nd bedroom. He build me extra shelving and storage space for shoes and my purses. We did purchase the closet decor from Home Depot. Hubby added his own touch to make it - Wow just for me. Both selections to choose from where in my price range. When you add all the additional features needed for sturdiness, rods and shelves. It can become a little pricey. But, we pay for what we like. And I live my new closet lay out. We're Home Depot Shoppers for Life! read more

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I have to come here a few times per day & they never have anyone to help WITH ANYTHING!!! U just sit for over an hour & someone else from wrong dept has to help. The only competent worker there is the painting dept guy. Manager NEVER COMES no matter how many times called during the hour. I HATE this incompetent place. But HD has bought out all the little guys... so where else are we left to go! read more

I bought a washer and dryer and had it delivered. The delivery crew is done be by an outside company not affiliated with Home Depot. At 6:30 in the morning an unmarked truck with two gangbangers pulled up. Tattoos, LONG wide dreadlocks and an attitude to match. "Yuh", "bruh", "we's" was how they spoke. I would never have these people in my neighborhood, let alone my house. And to top it off they installed my washer and dryer backward! Dryer was installed on the left side with a right opening door. How DARE Home Depot hire this a company to make deliveries! They're gonna get someone killed. read more

I want to go and get some wood, i went to the wood station asked this man if he could cut it for me , since he was that lumber cutting station and i handed him a sticky note with the measurements and even a little rectangle for a reference , he right off the bat gave me attitude and i felt so uncomfortable, he was an older man so i tried to give him the benefit of the doubt but he just kept sighing and rolling his eyes at me, he didn't even cut it right but i felt so uncomfortable that i just paid for it and left, i do not recommend coming here. read more

Tried to spend $500 on a saw in order to price match Amazon. Lady at the front desk refused telling me they do not price match Amazon. Well, you should talk to Home Depot corporate because it literally says you price match Amazon on Home Depot's website, or you know, learn to follow your own policy. read more

I wish I could say this was a great experience but I've been to this location several times and every time it's the same thing. Barely any staff on the floor to help out. The cashiers are not very knowledgeable and seem to have a bit of an attitude. I will say the gentleman that tended to us by cutting wood for us was the only individual that was sweet and helpful. My original goal was to go in there for a bin and an hour later on- I got wood and brackets for the new shelves that I'm putting in the laundry room. A major pro is that the area did seem organized, clean and covid-minded. Loews for me is always a better choice when I can. If you can go there vs here then do it read more

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This location is the very best Home Depot for their customer service! Thank you to Hugo at the self check out for helping me find an item that I have been looking for! The management and crew helped to retrieve the item immediately from the rafters and were happy to do so. Thank you to Cameron as well from the merchandising for helping me with a couple of other items I needed/wanted! I'll be back to shop here more in the future! Happy Halloween! read more

Customer service is atrocious. We wanted to buy a grill and conversion kit and after two trips to customer service asking for assistance in the grill area, no one ever came. Whereas across the street at Lowe's we were greeted immediately when we requested assistance. Guess where we will go the next time we need something for the house!!! read more

There isn't a star low enough for these thieves, they have raised their interest rates on Home Depot cards to 27%; stating it is inflations fault. I have an 800-credit score and have been with them for 30 years, have spent well over 300,000. Cheap, greedy pigs, Lowes here I come. I have NEVER missed a payment! read more

Poor Customer Service. We've been searching for months for a new area rug. I learned from an employee at Home Depot a few months ago that I could have any carpet made into an area rug. Really? WOW! I had no idea. We continued our search for a rug, but kept coming back to a carpet we liked at Home Depot. The time is now...we decided to take the plunge and have a carpet made into an area rug. We met Pam in the flooring area and told her what we wanted. I was a little shocked at first by her telling us how expensive it may be and trying to talk us out of it. Odd. But we have looked and knew what we wanted. Then she was honest that she had only completed a special order one other time. OK, now the chatter made sense. We appreciated her honesty and candor. She looked up the directions, etc. on how to order and was confused by some screens on the computer. All this was ok...we understood. We parted ways with our order in the system and she said she wanted to go over our order with Corey (the supervisor) before we paid. She informed us of the day & time she would be talking to him, calling us and then we left. We decided to make a change with the felt backing and wanted to discuss padding anyway, so on the said day of their rendezvous we decided to go to the store so we could all discuss it together or we could at least talk to Corey. When we got there Corey was busy with another customer. No biggie! A few employees asked us if we needed help and one remembered us talking to Pam and informed Corey we were waiting to talk to him. He assured us Corey was the expert and the supervisor of that area and knows all the in's and out's...no problem, it should be worth the wait. In the meantime, Pam showed up and we told her about the change we wanted to the felt and had questions about padding in addition to going over the order with Corey. She said she would grab him when he was done with the customer and had motioned to him as well that we were waiting. We waited patiently on him for a very long time before he was free (maybe 20 minutes to a half hour)...again, no biggie. OK, what do you think Corey (the supervisor and expert) did when he was done with the other customer knowing full well we were waiting on him? Guess! Well, if you guessed that he walked away then you guessed correctly! He just walked down the aisle, then he stopped to ask a random customer if they needed help. What about us? What the heck? Pam asked him to come over. What did he do? He went off with yet another customer. I asked if that person had been waiting forever to talk to him too...I didn't see that other person waiting. Pam said she thought it was a fellow employee (off duty). So, they get special treatment when we've been waiting forever? My excitement of ordering this carpet turned into my feathers getting a little ruffled. He finally blessed us with his presence and you could feel that he simply didn't want to help us. What did we do besides wait patiently and want to order a carpet? He barely acknowledged us. Any question asked to him...he didn't know. This is the supervisor and expert in this area? Wow. One question was about padding that they seemed to be forcing on us with the special order and this supervisor expert didn't know the answer so he had Pam call the company (we are still waiting to hear back, but no longer care if we do). And then what do you think he did even though we had more questions and lots of things needed to be addressed on the order/computer? If you guessed he walked away again...you guessed correctly! At this point...and with perhaps an hour+ spent there that we can't get back...I am convinced the reason he avoided us and kept walking away is because he simply doesn't "know". My opinion/impression, but this is my experience. I told my husband my comfort level on them ordering this thing correctly, getting what we want and the correct size is slim to none...we like this carpet, but we need to walk away before it cost us big time with no way to return this colossal mistake on their behalf. I really liked that carpet, but it's simply not worth it when you don't know what you're going to get and you don't have a proper person that can answer questions and do the task at hand. I do commend Pam for being honest about her lack of experience up front. My husband put it best...They just aren't carpet people! But overall, they could have saved us ALL a lot of time upfront if they just simply told us they didn't know how to order it, what they were doing, had no knowledge, no experience, didn't want to do it, etc. or whatever the case may be. I stated in my last review that his place was frustrating. I always have my fair share of "things" that happen in here, but this one was incredible. The blessing in all this is that we walked away before payment...whew! Stick to simple things when shopping here! I sure hope to raise my stars one day! read more

I visited the Saint Augustine Home Depot on a Saturday about 1 o'clock in the afternoon. I gathered what I needed and went to the contractor desk to do a phone charge for my company. The cashier was quite unhelpful and rude and didn't know how to help me. She flat out said that the contractor area closes at 3 o'clock for phone charges. Again it was 1 o'clock in the afternoon. She said she couldn't help me. Every time I have gone into the store, I can never find anyone knowledgeable to help me. The staff is always rude and they act like I am putting them out. Unfortunately it is the only Home Depot in my area. This store has the worst customer service of any establishment I've ever been in. I know Home Depot is not exactly known for their customer service, but this store takes it to a whole other level! I really hope corporate and the store manager see this review! read more

Advertise products they don't have and once you get to the store they say "we don't have that item at that price but it got you to come in. No Truth In Advertising read more

The associate that I work we d with is awesome! Stephen rocks! Bought a storm door and door glass insert.... He coordinated everything

Can not imagine better customer service than what I got from Joe today. Extremely helpful and knowledgeable.

Just about the worst customer service ever. I was on the phone over 40 min trying to find out if a simple item is in stock before I drive a long distance to pick it up. They transferred me over 10 times, dropped my call once, kept me on long holds, and ultimately said they had 3 units in stock. I drove nearly 2 hours to get my portable AC and arrived to find none in stock. Oh, but I can order one online and have it in a week or more. The gentleman in appliances was so sweet and apologetic. The hyena at the customer service desk just gave a big song and dance about crappy store policy. Never again. And when I told lowes about the circus act at Home Depot, they we not at all surprised. read more

I am still utterly shocked that this company has not managed to go bankrupt due to inept workers, terrible management, and a complete disregard for customer service. It is blatantly obvious to all who shop Home Depot stores that the only thing this company drives for is sales numbers, and not taking care of the customer or taking care of their employees. This Home Depot is no different from any other across the country. They do offer an unbelievable selection of home improvement items- lumber, building materials, appliances, tools, grills, gardening, anything you could want. Anything they don't have in stock, you can order online or check other local stores. The prices, of course, are better than most hardware stores in the St. Augustine area, because they buy in bulk and save a lot more... If you know what you're looking for, and are willing to buy everything yourself, Home Depot is a great place to shop. If you have any questions or are not familiar with the layout of these stores, for the love of GOD, take yourself to a Lowe's. The Home Depot does not hire professionals, just people looking for a job, and they give them computer based training on whatever area they will be working in. Odds are, if you have a question about a product or installation, you will be talking to someone completely unqualified who has no idea what they're talking about. Home Depot also does not hire enough employees to cover the entire store at any given time (Less qualified employees, and less employees overall = more money in the company's pocket, TERRIBLE customer service.) The few times I have been in this store, there was only one employee to cover numerous areas of the store. The majority of customers looking for help become angry and impatient and there is a lot of surly attitude just hovering inside these stores. I'm not generalizing about ALL Home Depot employees and stores, just the majority. Ask anyone who's ever worked at a Home Depot and they will tell you it was the worst job they've ever had. When employees HATE the job they're working, they will never go above and beyond to take care of the customers shopping there. Overall, if you want to save a ton of money and know everything you're doing step by step, Home Depot would be a good stop... For everyone else, and for someone like me who appreciates good customer service and great prices, I make the trek to a local Lowe's... I GLADLY spend the extra time and gas money to give my business to a company who deserves it. Home Depot SUCKS! read more

Open but can't sell mulch, really. Time to become a customer if anyone except Home Depot. Went late to beat crowd and eliminate a 18 mile trip tomorrow. Given the hundreds I have spent in the last 3 weeks won't ever be back read more

Customer service couldn't be worse. Went in looking for compatible attachments to my newly purchased Troy bilt weed eater. Everything I researched online said all compatible attachments are sold at Home Depot. Not to mention I tried Lowes just for the short drive and they also said Home Depot sells all compatible attachments. So, upon arriving to Home Depot I walked to the associated isle to find 5 employees having a casual conversation and then when I walked up they acted like they didn't want to be bothered and either walked off or turned their back and continued the conversation. The one that tried to slide past me without saying anything is the one I asked for help in which he replied we don't sell that here and nothing we have is compatible with your Troy built. After he promptly walked off I simply looked at the isle with attachments and right on the box it said compatible with exactly what I needed, along with about every other attachment imaginable. Thanks for putting any effort into making my first stop since getting back from my 12th military deployment a memorable one !!! read more

The guys in the garden center were helpful- went out of their way to help us find what we were looking for and prices.

This is our go-to Home Depot. Easy to find help, the store is well maintained and kept clean and organized. They always have plenty of cashiers working and not much of a line. The self checkout also helps. We found this store to have friendly and professional staff, always willing to help. read more

I don't go into the Home Depot often but during this short errand I was impressed. I called ahead to make sure I could bring my dog Sherlock. I could which was great because it made it more convenient. Plus it is a great way to help him socialize. Walking around the store that were so many people availed to help you. So many times o go into a store and am just lost in the massiveness of the store. Thankfully there were people who could not only lead me to what I was looking for but also give feedback on products for the projects I was doing. Over all I had a great experience and Sherlock loved all the attention and the ability to some shop with me. read more

Appliance Buyer Beware.......ordered a high-end washer and dryer set, including pedestals on 2/28/20. Was given a delivery date of 3/14/20. This morning I go on line and to check what time it will be delivered and find my delivery date was changed to 3/21/20!!! That's 3 WEEKS to deliver a washer and dryer. Went to St Augustine Home Depot to speak to someone in person.....was told it's delayed due to it being back ordered. Home Depot said they have no way of knowing if an item is backordered!!! What?! I would have ordered something else or went somewhere else if I had known it was back ordered. Never Never Never buy an appliance at Home Depot. Worst customer self ever! read more

If you are raising Monarch butterflies, DO NOT BUY MILKWEED FROM HOME DEPOT! The employees will tell you it is pesticide free. BUT IT IS NOT!!! The Monarchs love it and will lay eggs. But after the eggs hatch and the caterpillars start munching, THEY WILL DIE!!! I harvested 31 cats to bring in and raise for release. By the next morning, 14 were dead. I ended up going there as a last resort, as my milkweed crop was diminished to nothing, after my last release of 18 Monarchs. All the local nurseries around us were out, of milkweed. And that is how I ended up at Home Depot! If the cats were in the 5th instar, I could finish raising them on pumpkin (not available in August), organic cukes, or organic zucchini. I broadened my nursery search, and found Maggie's Herb Farm, on C.R 13 along the ST. Johns river. They had what I needed, ORGANIC MILKWEED. They are very knowledgable about butterflies, as well as all the plants. They have everything for your organic needs. Save the Monarchs! Go to Maggie's Herb Farm. Thanks Dora and Mike:) Maggie's Herbs Farm 11400 County Road 13 St. Augustine , Florida 32092 Farm Phone # 904-829-0722 read more

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I came here after losing my mind in the middle of Lowe's. I was greeted at the door and asked by every single employee that I passed if I needed help finding anything. Although I knew my way around it was nice to know that they were available if needed. read more

Love the store. BUT very unhappy with installation services. Problem after problem and more excuses than solutions. The contractor that they sent to paint my house was absolutely horrible, un- knowledgeable, and unprofessional. Hoping they rectify the situation to our satisfaction. ...they said they will tomorrow. We will see....perhaps the have a problem lesbian families? ?? read more

Pretty nice Home Depot. There's always room for improvement but I like this one. Plenty of employees to help. Need more parking though

This is my Home Depot. And I am a regular customer. And since buying a house, I've spent a lot of time and money there. However!!! There's a really loud yet strangely distracted orange-smock there who is ALWAYS there when I'm there. He doesn't pay attention sometimes and misses some critical points to your description of your fix-it problem, but he's good people. Frankly, they're the only game in town, except for my overpriced Ace Hardware, but I can get cheap paint, patio furniture covers and ant-repellent there. And, some of the cashiers recognize me there and go out of their way to let me know it. So go there if you need to fix something yourself, and like to feel appreciated. read more

This store's phone service is AWFUL!! I called about renting a pressure washer, the person who answered couldn't help me and either put me hold or transferred me to which I was put on hold. Did you know if you are put on hold that your max waiting time is 20 minutes and then their system hangs up on you? Well it does! Talk about rude! So I called right back and was put on hold AGAIN! Guess what happened? You got it after ANOTHER 20 minutes, their system hung up on me! Really! Total of 40 minutes on hold and absolutely no one could pick up the phone?? Oh wait, a guy did pick up for one second but then put me on hold after I said hello. Really dude?!? Are you kidding me!!?!? He couldn't even say anything! Well I consider myself a pretty patient person so thought I try again. Called them and didn't even get a chance to tell the dude who answered the phone my issue before he transferred me and again found myself on hold again!! After 10 minutes I just hung up. First, I couldn't take their horrible hold announcements, second, I was tired of the recorded voice telling me how important my call is to them (total joke! Lol), third, my husband told me to hang up because Sam's Club answers their phones and is going there to buy one. Ok, I get it! I've worked retail before and sometimes you get busy, but really 50 MINUTE HOLD TIME is RIDICULOUS!! To make matters worse their stupid phone system hangs up after 20 minutes! Does this store not know customer service? Do they only have 1 employee that can answer their phone? Do they realize he sucks at it?!? PLEASE DO YOURSELF A FAVOR AND NEVER CALL THIS STORE! Save 20 or 50 minutes of your life and call a store that cares about their customers. PS Some who may wonder why didn't I just driver the store to save some time? Well I was calling from Gainesville and made this call for my parents who live in St Augustine. But, geez louise, you know I could have driven almost all the way to St Augustine for how long I was waiting on hold!! #shopatlowes #staugustinehomedepotsucks #badcustomerservice read more

Would give less than 1 star if I could. Went in for a grill for my father for xmas. Employee on floor kept showing us pizza ovens and did not know grills. Had to wait 45 min for them to get it down from shelf after we did our own tesearch and searched floor. No one there has any sense of urgency or helpfulness. And no employee helped us get it to or in car. Will never go back. Nearly returned grill just to make point read more

Hard to find- behind the outback - hard to get help.... Prices are higher than another local small hardware store.

Home Depot always has what I need and they are always friendly and helpful. I've been going there for years and have never had to go anywhere else. The only thing I don't like is the parking/traffic situation. The entry way is swarmed with people trying the get to the restaurants located near the front of the property and it's like a beehive. I still go though read more

It is hard to find help. When I did find help I was given incorrect information. Finally I did get some help from a knowledgeable woman at the front desk. I find these types of stores very frustrating at best. The parking lot and traffic to get into the store is also horrible. read more

Thanks Home Depot, we went in and bought a new range and microwave on November 18, 2016. We were informed it was backordered and would not be delivered until November 28. I received the reminder call the day before, and I had made arrangements to clear my day since I did not know what time they were coming. When they arrived I was told that only the microwave was on the truck, no range. They could not give me any other information. So I called customer service, and they told me that it was back ordered until December 27....Then they offered a comparable model, but the only thing available either did not match our other appliances, or was more money and I would have to pay another couple hundred dollars for the difference!!! OK, so I'm pissed, I was backed into a corner by the customer service department and told I could do whichever I wanted. There was no way to look at the comparable item because the store didn't have it, and they said all appliances were non returnable so if it didn't match or I didn't like it, too bad.... So I say to you Home Depot, this has happened to me before at several different stores. I am going to wait for another month and take delivery of what I originally ordered, and you may rest assured that you have lost me as a regular customer....Right before I was getting ready to build a new home....Just send my range.....You will get nothing more from me. UPDATE, December 28, 2016.....Well wouldn't you know it, December 27th came and went, the HD customer care center told me I would be called that day (yesterday) to set up a delivery time for today. Well I had to call them, and they finally called me back to tell me that it was in the warehouse but they couldn't deliver until next week. I am so tired of being lied to!....I am getting ready to cancel my order and go to Lowe's.....This is a regular occurrence with Home Depot and I, for years. I have no use for you. read more

It's a Home Depot and the parking and traffic sucks. They have all the stuff I needed join this trip but I will make 200 more trips before this project is over. Today's job was to get something for the rental guys. I called a dozen times yesterday to no avail. They did have what I want and the 2 guys at the counter were nicer enough. Heck they even helped me load it up. For that you get a bravo. See ya soon. read more

Go to a local ace and you'll find better service. Home Depot and Walmart are two peas in a pod. Junk in the shelves, no prices, and can never find help. read more

Love this Home Depot which appears to be bigger than some of the others. It's in a great location and offers a lot of variety. Lowe's is just up the street but is definitely a smaller Lowe's than I'm use to. read more

Place like this need more family feel. I suggest going to a Ace Hardware family owned store... love home depot great [rices and no commitment but Ace locally a much better choice. Great prices and sometimes better service... read more

Once again Home Depot's Garden department employees are right on the ball coming to assist you when you are done loading all of your stuff