I purchased a washer a week ago. It was promised to be delivered last Friday. It got rescheduled to Tuesday, then Wednesday, then Thursday, then Monday and now back to Friday. Each time I was assured it would get delivered. They basically do not stock anything nor own the 3rd party delivery service on their own sales. The data only updates in their system once a day at 3pm. I get apology after apology but frankly nobody can give any answers. Honestly. DO NOT buy appliances from them unless you're ok with this level of service. For me, never again. Going to be one a Lowe's customer I think. Or maybe Bestbuy idk read more

Home Depot makes me itch as I am not Barbra the builder however this location was clean, well lit and the employees were super friendly with assisting me locate what I was looking for. I felt like I had my own personal assistant to walk me through what I needed. The variety here was great and I even loved their variety of flowers which I purchased one for my home. The prices vary and can get pretty expensive BUT the have low and high priced items for everyone read more

This Home Depot sucks! Never any employees to help, it seems they all leave at 8PM even though the store is open until 10PM!! They over charged me on 2 items. The self checkout person, by the name of Joy couldn't be bothered to help customers because she was too busy dancing in the aisle!! I requested a call from the Store Manager, Zac and have never received a callback from anybody at Home Depot! This was 2 weeks ago! They obviously don't want your business, so don't go to this store! read more

everybody here moves like a sloth, staff is in no rush to help at all. good luck trying to do a phone sale at the pro desk. 5 people just standing around looking at you like they are lost. read more

I ordered for curbside and waited about 20 mins just to have to call in and the rep inform me that the person "called out" and when I waited to speak to a manager I was on hold no one came. So I had to get in and get in line and wait even longer. The customer service rep named Pam up front was really nice. but again 30 mins for curbside and then another 15-20 just to get my items. Pretty bad with kids sitting in the hot son. A 10 min trip turned into frustration, and defeated the purpose of curbside. I understand 3 people called out and I'm trying to sympathize because somethings happen out of our control but you have to think ahead and put the customer first. As a tip to the store manager - the system should be shut down so that customers know to come inside for these type of instances where they are inconvenienced. read more

The Home Depot - Hardware Stores Near Me - Snellville, Georgia

Drove over an hour to this store to get a specific maple they had in stock. I arrived found the maple and brought it up front. From what I saw the maple was priced wrong ( was lower then online). Not only would they not sell it to me at all because they could not find the original price but they couldn't find anyone or even call a manager to come price the tree correctly for me. Your people messed up the price, I drove way out to your store to be screwed over by a clerk. read more

I've shopped this location on numerous occasions but never completed a review. I know shame on me! . This location is 3 min from my gym and I'm painting the exterior front door this weekend so yelp I need paint. When I arrived in the paint dept, there were no customers. 1 associate was putting up a return. So I started looking at the various paint brands and I remembered I bought Behr on a previous project so Behr it is. Another associate named Phil asked if he could help me. I told him about the project and he suggested Behr Premium Plus Ultra. This particular paint is stain blocking paint & primer in one. How cool is that! I only needed a 1/2 quart for the exterior door and frame. Total $18.87 plus tax so $20. If you're ever in this area and need assistance in choosing the best paint for your project, visit this location and ask for Phil. He's super friendly, knowledgeable, and helpful. read more

The Home Depot - Hardware Stores Near Me - Snellville, Georgia

If I could give zero stars I would!!! This has absolutely been the worst experience dealing with Home Depot in Snellville!!! We ordered appliances and the company issued to complete our installation informed us they cannot install with a backsplash. Okay, did anyone in sales ask us if we had a backsplash?? Noooooo I then requested a refund and it's been over a month and over 3 phone calls and still no refund for the appliance that I didn't receive!! Totally ridiculous! Never will I ever deal with or use Home Depot again. read more

Whether it is working on my house, car, bikes, computers or whatever, I am a big time DIY type of guy, so as one might imagine I grew up playing with Erector sets and Legos. This is why I love this place, Home Depot offers just about everything to work on any given project that I need to complete. I see others had some issues here, so I consider myself lucky. The duluth hwy store does not have a tool renting department, so I visit this store usually when I need to rent some macho man tools and the employees who I have been in contact with in the tool rental department are friendly and helpful whenever I had questions or issues. This store is not as big as other locations, so you might want to check online before visiting this store to make sure they have whatever you are looking for. The only people here who I noticed were not as friendly were those outside at the checkout in the lawn and garden, but it really all depends on the time and day that one visits this store. Of course though, if someone is not happy with their job, they need to quit and do something else. If you need to rent some tools or rent a truck or van, this is a good home depot location. As for the other departments, I am unsure. [ TIP ] Make sure that if you are buying materials and are renting one of their vans or trucks, that after you load the material into the vehicle, go back into the store and let the tool department adjust your time for loading the vehicle, otherwise you are losing valuable time. [Review #169] read more

I was at the location to purchase two Aquatic Coronado right drain bath tubs. I found two of them and they were damaged. The he manager offered discount. I wanted to find if any of the stores has the tubs in better condition. checked online and it shows Norcross Jimmy Carter location have 10 of them. the pro desk lady assured me she will call the store and update me. She did called me after an hour and informed that the store does not have any bathtubs that I am looking for. next day I drove up to the store and 4 of them there. The pro desk lady lied to me. do not know why!! it's not an acceptable customer service experience I had with the prodesk at Snellville Home Depot. read more

Home Depot of Snellville is fantastic! I usually don't like to review places I've only been a few times and seeing that I frequent this place pretty often I felt the need to let the public know.. so here it goes. I like this particular location of Home Depot because the service here seems to be attentive and the staff really appears like they enjoy being here. Home Depot of Snellville on Scenic Hwy has good quality tools hardware to help most do it yourself folks get their job done, and get it done right. For those times that you may have mistakenly purchased something you actually didn't need, their customer service counter and staff are usually very friendly and the return process seems fairly simple and quick. There was actually one time I had some LED light bulbs that kept dying quickly on me, and I brought it the to management's attention. The manager on site heard my case and quickly resolved it by giving me a set of new ones, no charge. I guess he knew I was a regular or something bc I was blown away. In any case, I make it a note to get a lot of my tools and hardware from this location. Other positive points about this location is that their parking lot is big and they have a gardening section which is quite organized and easy to navigate of which their store in general is also. Electrical solutions, plumbing solutions, concrete, wood, plastic, rubber, Christmas and holiday solutions.. Home Depot of Snellville seems like they've got you covered. I also appreciate the fact they have self serve pay stations which makes the process for me quick and simple. One negative is they do not have Android pay or Apple pay compatibility yet but they are old school like that and that's fine for me. I'm going to go with my instincts on this one and give Home Depot of Snellville on Scenic Hey a solid 5 Yelp stars rounded up from 4.000213 stars for their auto pay stations. read more

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I went in to get a piece of chain, two eyelet bolts and two quick links to create a mechanical link between one of the eyelet bolts in the top of a gate and another connection to be set in concrete in the ground at just above ground level so I could connect both ends of the long chain (10 feet) in order to pull the gate back to vertical. Seemed like a simple problem. That was not to be the case. An elderly gentleman, very nice, cut me a length of chain that was to specs, then found the eyelet bolts which seemed OK. Finally we had to go to another aisle (why???) in order to find the quick links. At no time did the gentleman try to fit the pieces together to ensure they would work and I failed in my due diligence in not taking stuff out of their respective plastic coated packages to see if they actually would work. When I got home the chain would not pass through the too small gap in the quick link. OK, back to home depot to get 2 quick links with a larger gap. Got home and now the eyelets wouldn't fit. Finally did what I should have done - went to the Ace Hardware which is much closer to my home and staffed by people who really know what they are doing. There a very nice middle aged woman took all of the pieces, pulled a different type of quick link out of a bin (no plastic required) and the result was a system that works and is now holding my gate in the vertical position. I have had this kind of experience multiple times at HD and am done with them. From now on I will be going to Ace, and their service is way better, they don't seem to try to avoid making eye contact with customers. read more

Highly recommend avoiding this location at all cost. Salesmen are unprofessional and lazy. Home Depot hires non reputable contractors for their delivery and install services. I HIGHLY recommend you DO NOT work with the contracted help, especially JB Hunt Transportation. Its worth the drive to go further out just to avoid this location. I was billed for a service not completed and now I have to go through an act of congress to get a refund. I repeat drive the opposite way from this place!!! read more

Went into the Home Depot in Snellville today. Stood in line at the pro desk for 30 minutes. One Home Depot employee working. A line of no less than six vendors waiting.I left without completing my purchase and went across the street to Lowe's. A real shame everybody has to take lunch at the same time and management has no clue about it. Photos read more

The Home Depot - Hardware Stores Near Me - Snellville, Georgia

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Came in to buy a washer and dryer. Shocked to discover that the dryer doesn't come with a power plug. That's $20 extra. Imagine buying a TV or microwave. Then being asked "do you want a cord with that? It's extra". Then you need the exhaust pipe for the dryer for $25, then the rubber hoses for the washer for $25. I'm sure it's like that everywhere so I'm not dissing HD. I just have time to vent while I wait to buy these appliances. So when you see advertised prices for this stuff keep in mind there are other fees. Beats going to the ghetto laundromat like I've been doing for the last year. Five bucks per load - $3.50 to wash, $1.50 to dry. Plus the added entertainment of watching unattended kids wreak havoc in the laundromat. read more

The Home Depot - How bored am I? So bored I will review Home Depot. - Hardware Stores Near Me - Snellville, Georgia

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This is my "go to" place for home improvement needs. Service is friendly. There are so many quality products and supplies! I usually visit several times a week. The only improvement would be better quality pine straw. read more

Please tell your employees helping at the self check out to MAINTAIN the social distancing. The lady helping us today was on top of us the entire time. This is hard. I don't want to be rude but I don't want to get sick. Please maintain 6 foot distance if you need to help ask us to step back. read more

I like shopping here. I'm always either here or Lowe's. They have decent prices and good selection. The only downside is trying to find someone to help you sometimes. Every Saturday of the month they also do a free kids workshop which is awesome. I've done it several times with my daughter read more

I sent my mower in to get repaired at this location. Stay far away from this store for repairs or anything regarding dealing with the store manager. They had my riding mower for over 2 years. They broke it and couldn't fix it after. They damaged the exterior all over and the manager offered me $200. What a joke. I told him I don't want money, I want my nice, almost new looking mower back the way I gave it to you. He said that's final and $200 is fair then would not answer any emails or calls from me. He's childish and his employees have told me they have experienced the same thing with him. Zack Tithof is his name. It's been 3 years now and I have a half working mower. I was forced to pay half of the repairs after they broke it. Ryobi wouldn't touch it because home depot broke it and apparently the store manager is the judge, jury and executioner because there is no Tool repair policy. I couldn't believe Home Depot doesn't have a tool repair policy. So, if you have to deal with Zack, he decides what will happen and i guarantee you it will not be a fair deal. read more

I'll be the first to say our carpet we ordered took forever. Yet, it finally came and outstanding. Our carpet is absolutely beautiful. Yhe installer came to work and not play. Thank you so much for the professionalism . I was in doubt but Home Depit came through. read more

Went in to purchase a portable AC as the one at my house was not working. Checked their app to be sure the one I wanted was in stock. Sure enough it said they had two. Went in and started looking for the unit. I asked a salesman where they would be and he just pointed to front of the store and said by the registers. After going up front and looking, I could not find the unit just the price tag where it should be. Obviously they have been stored somewhere. I looked around for assistance and nobody was around. Finally, I went to a girl at the register and asked for help. She looked annoyed because I interrupted her playing on her phone and just told me to go back over there and she would call someone. Well nobody came after about 10-15 minutes so I found a guy working in hardware and asked him. He scanned the tag and said they had two in stock but he did t work that area so he wouldn't know where they would be. Instead of assisting me, he just told me to go find someone e in electrical. I finally found the employee in charge of electrical and we went to the location. He scanned the tag and said since it didn't have an exact location that he wouldn't have it even though there was suppose to be two left. He told me just to go to another store and find out if they had it. My wife and I just left our buggy of items there and walked out. It was obvious that these employees have either no training or regard for providing quality customer service. Very disappointed and I have always enjoyed shopping at different Home Depots. Looks like Lowe's will be getting my business from now on. read more

I have been shopping home depot for the last 10 years and have never experienced the level of service i received in May of 2020. I bought wood flooring from Charles in the flooring department on Saturday . On Tuesday i return to the store to collect my floor they only had half of what i paid for. I was very upset and waited until Charles came to work. He checked the inventory at other stores and found the matching floor ,he treated me like a customer should be treated and after having discussions with the store manager they made my delivery happened. Charles went out of his way the following day and collected the flooring from another store and delivered it to my home while still apologizing for the error and delay. Along with the store manager they made it happen. If you ever go to the floor department at the Scenic home depot ask for CHARLES. He is very polite, extremely knowledgeable and a great person to work with. Dennis Brown read more

Me and my dad came here to get some sockets for my home. Because I'm off today i wanted to redo them. But customer service was nice everyone was trying to help us. And I'll like to thank Mr. Leroy in electronics while explaining something to me he was teaching something to. I just hate they didn't have hotdogs today lol. read more

I have a love/hate relationship with Home Depot: I love Behr paint and this is the only place I can get it. I hate the poor service in all the departments but I come back again and again, why? Because they have what I want and need. That's it plain and simple. read more

The Home Depot - Hardware Stores Near Me - Snellville, Georgia

Rice who works in the Electric department is always very rude. He is very dismissive each time I've had any interaction with him. He keeps asking me to repeat myself over and over again (as if I don't speak English properly). I was looking for patio string lights last week and he did it again, asking me to repeat what I was saying multiple times. Only to tell me the patio string lights were around the corner. He pointed me towards the Christmas decor. I walked around for over 20 minutes not being able to find them. Asked multiple associates and they said Rice in the electric department would know. The last associate I asked told me to tell him to take me to the exact location. Which I did and he was very condescending after walking me to the isle "saying here they are" as he waved his hands around. It was no where near where he had pointed me the first time. The patio lights were located by the lawn care items. I said thank you and he just ignored me and walked away. Maybe cause I'm an Asian female he feels he has the right to treat me this way?? Racist/sexist much Rice? read more

I bought 3 new kitchen appliances (electric stove, dishwasher, and over-the-range microwave) at this store and they were delivered today. The ordering process was smooth and delivery was fantastic. The two delivery guys really knew what they were doing and were very friendly and polite. All 3 appliances are working great and they removed my old ones. I'm very pleased. read more

I would advise against buying an appliance here. Sales rep was totally incompetent. We told him to update our address. He didn't and tried to have delivered to old address. Then he had to cancel and refund. Then the fridge was out of stock and he didn't know how to update the address. Take a few days for the refund to process so that's a big chunk of credit limit eaten up for nothing. read more

If you order online to pick up your order will not be ready. If you rent a tool more than likely the tool will not work. If you need assistance everyone will ignore you. When you find someone to help they will try to convince you not to buy what you actually need. When you call for a manager they will not show up at all. Ugh, this place really frustrates me. read more

Unfortunately I couldn't leave this negative review through the actual Home Depot website so here I am on yelp. I took my pressure washer to Snellville Home Depot for repairs. When I dropped it I was told 4 weeks. I felt that was excessive it agreed. It's been 3 months now. Each time I've called there's always and excuse as to why it's not completed. I'm going to pick it up and take it elsewhere. I've lost work due to them stringing me along. I recommend a local small engine repair. read more

This store was very understaffed last weekend, and customers all over were having a hard time finding HD employees for assistance. After waiting quite some time in the flooring department, I walked down several aisles and found an employee named Oscar. Although he was not responsible for this department and admitted he was not an expert, he made sure we found the right people to help and that I left feeling well taken care of. Neil was also a tremendous help in getting what I needed to complete my project. What started as a negative experience ended in a positive. Thank you, Oscar and Neil! My project was a success! read more

Home Depot adopts new return policy that SLAPS LOYAL HOME DEPOT CUSTOMERS IN THE FACE! I have lived in Snellville longer than the Snellville Home Depot has been open. When the Home Depot opened, I immediately became a loyal customer. Over the past 26 years, I have purchased a Rigid table saw, a Rigid radial arm saw, a Dewalt trim saw, a freezer, a refrigerator, two lawnmowers, a gas powered edger, two backpack blowers, an Ego $400 battery powered blower, a $2000 backyard play house for my children, two pneumatic trim nail guns, a $1000 Husky tool chest, two cordless power drills, too many additional powered hand tools to count, a $2000 new front door, lumber, sheetrock, paint and bathroom fixtures to totally finish my basement, a beverage cooler and wine cabinet for an outdoor kitchen, and thousands of dollars of miscellaneous other home improvement items. Back in December I purchased 30 panels of Wainscoting to spruce-up my workshop. I miscalculated and purchased 5 panels too much. Today I went back to the Snellville Home Depot to return (FOR STORE CREDIT) the extra 5 panels ($92.65 total value). Home depot informed me that they could not accept my return unless I had my original receipt or the credit card on which I purchased the item(s). Unfortunately, the credit card I used in December had fraudulent activity on it over the Christmas holidays and my credit card company had to shut that card down and reissue a new card AND I did not have the original receipt. I was perfectly willing to accept a store credit since I had the need to purchase significantly more than $96 in new home improvement materials. NO ONE AT THE SNELLVILLE HOME DEPOT OFFERED ANY HELP OR SYMPATHY FOR MY SITUATION and basically said the my previous loyalty to Home Depot was of no value regarding this $96 RETURN FOR CREDIT!!! Who at the Home Depot Corporate office is the nut who is willing to loose magnitudes of loyal customers over this ridiculous new return policy? Obviously, the person who came up with this new policy needs to be taught the value of retaining loyal, high spending customers. Lowes, you are my new Home Improvement store; you receive the benefit of Home Depot's narrow mindedness. read more

HELP WANTED! I stopped by to pick up flowers but it was not to be. The first problem I had was just getting to the store. I turned at the intersection just to the south of the store and discovered on this side and at the rear of the store, there was no access. The roads that were once available have now been blocked and access is no longer available if you require access you must enter from north side and drive through the entire shopping center parking lot or enter directly from Scenic Highway. As I arrived to the store and approached the garden center end of the store, I got that strange "you don't want to shop here" feeling. This is an older store with an odd lay out. The garden area seemed a bit crowded and I did not really want to venture inside. I look around and inside the garden center and I see no employees. I see one older man who is loading his own sod and no he did not appear to be an employee. I decide that I do not want to have to hunt for employees and just save it for another day. The best time to shop at this store is before 8am when the employees are readily available and life is just easy. read more

I came in to buy the Weber Master Touch 22in grill. I found one that was on display. I asked if I was able to buy the one on display and I was told sure just grab it and drag it up to check out. The grill was bolted down by plastic. I asked another worker if he could unbolt it so I could take it to check out. He told me no we don't sell the displays. I wanted to speak to the manager but he went over and talked with him. I listened to the conversation and the manager specifically said if we wanted the the Display it was sold as is and he walked off. The worker never even relayed the message, he just walked to back. How rude is that to get mad because you didn't want me to have the display model. I just walked out the store. Customer Service is awful here!!!! read more

As I normally do like all of the Home Depot's, this one here, customer service is horrible! It's not that the people who works the aisles doesn't help you, it's more of the point that the store itself doesn't stock the store with the required people needed to help customers. Anytime I went for help from someone in the store trying to find an item, it's either they're busy or that area belongs to someone else. Then they will tell you I'll call someone to help you but yet it takes 10-15 minutes for someone to show up. I was highly disgusted that day as I was looking for a new sink for my kitchen and wanted to make sure the faucets purchased would match. I don't have any problems at the other stores, but this one here took me by surprised by being so short handed. read more

I rented an electric chainsaw from this homedepot, after not even receiving the one I needed because it couldn't start, I received one that I couldn't even use. Not only I couldn't use it but it wouldn't even start. Of course I was still charged! #capitalismatitsbest read more

The Home Depot at Snellville. Went there today around 8pm for a piece of wood which I needed cut into two 44 inch lengths. I got the piece of wood and eventually saw two attendants assisting a young woman, well, one was assisting the other was tagging along. Eventually, I asked if one of them can assist me, Mr. tagging along said, give us a minute. I went to cashier No. 1 and asked if someone from hardware can cut a piece of wood for me? off course Mr. tagging along immediately had time to assist me only to be told he is not certified to use the saw...then waltz in mr. gill, yes, I am home depot mr. gill, I can cut it for you. Wow! finally, I got to the saw and snellville home depot gill was nowhere to be found. apparently he saw an acquaintance on his way to the saw who was more important. By the time I saw mr. snellville home depot gill again the one working attendant had already cut the piece of wood for me. The same ONE attendant who skillfully explained the pros and cons of the black roofing material to the young woman and still cut the piece of wood for me, while Gill and tagging along continued doing what they do oh so well...NOTHING. read more

This Home Depot location dose not believe in helping customer and makes you feel like you are a burden on them specially in the lumber department. They don't want to acknowledge that you even exist specially that guy Ken he hopes that you disappear. Ken was sitting on a desk next to the window section. This guy gives Home Depot a bad name. You can easily tell that he hates his job read more

Ok, Home Depot is not much better than the brighter lit competition, but in truth, each carries nearly the same stuff with nearly the same prices. What differentiates Home Depot from the other place to me is the dimmer and less organized layout, and yes, as some other Yelper's have stated, the staff seems to be less available and helpful. I still shop here as well but in truth, I prefer the brighter and friendlier competition. read more

Went for some gardening supply's. Have to say I didn't spot much staff in the area an probably wasted some time aimlessly walking around for what I needed, but things were organized and I was able to find what I needed there. The cashier was nice, and helpful on my gardening questions. read more

Manager and staff are very rude and don't seem interested serving the customer if it inconveniences them in any manner.