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    The Home Depot

    2.3 (59 reviews)
    Open 6:00 am - 10:00 pm

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    Nasty
    Eldwin L.

    Absolutely foul and disgusting especially during covid-19 you're supposed to trust the sanitary purposes of the establishment you are in especially the restroom. I was out in the area running errands and had to stop in to use the facilities and grab a pop because Home Depot restrooms are usually pretty clean. But every single toilet was either full with excrement or graffiti and phone numbers and white substance on top of the toilet paper holders paper towel dispensers were broke and so was the soap dispenser. There's no way all of this happen in one day of operation. Just flat-out neglect. Suffice it to say I'm going to Lowe's and wound up picking up a few more items because of course no one man can walk into a hardware store and not walk out with something LOL.

    The boxes of peat moss which I did not order and it was labeled garden soil which I did order.

    Everything. I mean it is a mess. If one goes in and does not know the location of what is needed, the chances are you will tell the same story to at least 6 people and each will say, "Oh I don't work there." It is my experience that one has to go on certain days and certain times to find anyone knowledgeable. There are some very nice cashiers but not many. Most stand around talking trash and act as though you are disturbing them if you want to check out. Well, this latest fiasco has left me speechless. I ordered 5 bags of garden soil and 2 bags of humus and manure. What was delivered was 12 bags of humus and manure. I called and told them it was not what I ordered and someone came and picked it up. Then, what was delivered? 12 bags of humus and manure, no garden soil. This happened five times. The drivers are third party and two were kind enough to show them pictures of the empty bags of what the organic soil looked like. The next day I received 12 bags of humus and manure. I had been calling support three times up to that point. Finally, I did another on line order. This time I needed mulch, still needed only 3 bags of humus and manure and had not received any garden soil. I called support and the same woman at Home Depot said that I would be getting the organic garden soil from the manufacturer. What did I receive? By USPS five 60 pound boxes were blocking my front porch so I could not get up the steps. I had to literally roll one box to create a path. I checked inside and what did I see? Five bags of Peat Moss. Peat Moss?????? I had enough Peat Moss to last two generations already. I have a lot of patience but I had had it. The mulch was rock hard, Finally, through the help of support, the 12 bags of humus and manure were taken away, but not the five boxes of peat moss, or the mulch which was unusable. I had to use my peat moss and one bag of humus and manure to get my plants into the ground. That creates too dense an in ground medium to allow the roots to grow. I am on the phone again with support to pick everything up and take it back. I called English Gardens and that day the correct things were delivered. I am still looking at a wall of mulch I cannot even lift off of the high pile they left which is impossible to break up it is like a brick. Support help again, and a promise from whomever she spoke with at the store to call me and arrange a pick up time in spite of my saying I am home all day attempting to get my newly planted garden prepared for winter. No phone call, no pick up. If the things are less expensive what good is it if they don't come and are not g

    The materials

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    7 months ago

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Today I meant a true customer service professional, Mable works in the home and garden department at the Home Depot on Southfield Road.

    Mentioned in 2 reviews

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    Third Avenue Hardware

    Third Avenue Hardware

    4.8
    (11 reviews)
    13.9 mi
    $

    Please support Detroit business! This hardware store has been here forever and provides the old…read moretime hardware experience. The guys who run it are friendly, funny and knowledgeable about everything "hardware". Start here and if they don't have it they'll direct you to Brooks, Atlas, etc etc.

    Back in 2010/11 I spent a few months managing an apartment building near here. I was in 3rd Ave…read moreHardware at least 3 or 4 days a week, and sometimes 5 or 6. A couple of times I had to make multiple trips in one day. The staff was always professional and helpful, and almost always had what I needed, which is saying a lot since I managed an old 50-unit building that needed a lot of things for a lot of problems. Sometimes I would grab the wrong thing, and it was never a problem bringing it back and exchanging it for the right thing. Sometimes my boss would get a bit behind in paying for it all, and they would gently remind me, and the ol' slumlord would send them a check from Florida. They were cool but firm about it. It seemed to be a situation they'd been through many times before. They have homey touches here - a small tv on the counter that's always showing something. A fridge with Faygo in the can. My favorite thing about 3rd Ave Hardware is the bicycle selection. In the warmer months there's a whole row chained together on the sidewalk out front. Old ten speeds, 70s 3 speeds, cruisers, mountain bikes, etc. But, wait, there's more inside! Another row between the front door and the register and still more up and down the cramped aisles! (3rd Ave Hardware could really use a more spacious locale.) The prices won't break the bank either. I just bought my second bike from there - a green mountain bike from CCM, that Canadian company that makes hockey equipment. It's a pretty sweet bike for $100. My last one was, too. It was an old 70s 3 speed with a big comfy seat and a glistening orange paint job that just looked like candy. Too bad it got ripped off. Oh well, that's life in the D. I won't pack it in, and I'm glad 3rd Ave won't either. I'm only knocking them down one star because of their paint selection. It's lousy and overpriced. Go somewhere else for paint.

    Tony's Ace Hardware

    Tony's Ace Hardware

    3.9
    (30 reviews)
    6.7 mi
    $$

    Tony's is a local hardware store that's close to my house. I prefer to shop small businesses in my…read morecommunity so this fits the ticket. You will pay a tiny bit more here than big box stores but that's okay when you know you won't be standing in long lines, deal with crabby staff and can get assistance carrying something to your car if needed. Tony's usually has what I'm looking for but doesn't always have a huge selection of some items. But if you're looking for helpful service, someplace to get a key cut or a gallon of paint without having to travel too far, Tony's is your place.

    I prefer to visit small independent stores. I bought a large fan and had to wait for my husband to…read morepick me up. It was 95 degrees outside and across the street was a large shade tree. I piled my purchases in the shopping cart and waited under the tree where I told my husband I would wait. My plan was to load my stuff in the car and return the cart. An employee came out to tell me this was personal property and it had to be returned, not "can I help you?" I am an older woman and just purchased over $100 at the store, seriously, I need this cart? I returned the cart and struggled to carry the items to my shady spot. Meanwhile, a woman in another car told me to stop stealing! My daughter lives in this neighborhood so I am there a lot. I was so disappointed in their response.

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    We love the different variety of impulse buys.

    The Home Depot - gardening - Updated July 2026

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