I recently placed a special order for two nine-foot frosted glass doors from Home Depot, each exceeding $800. Unfortunately, the shipment faced two delays, and I never received a single call from Home Depot regarding the status of my order. My attempts to reach the store were met with unanswered calls, or if I did get through, there was no follow-up. In desperation, I resorted to contacting the vendor for updates on my order. When the doors finally arrived at the store, they were left unprotected. Upon inspection, one door was damaged. I'm unsure if the damage was caused by shipping or store handling. My contractor assured me that he could repair or install the door, so I accepted the damaged doors with a credit in place or reordering. This entire ordeal was incredibly frustrating and time-consuming. As a large retailer, Home Depot should have the resources and support to handle such issues efficiently. However, the Valdosta store failed to provide any real assistance. Overall, this experience has been a complete disappointment. I strongly advise against placing special orders through Home Depot in Valdosta. You'll likely have a much better experience working directly with the vendor. read more

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my delivery went great, but having issues with my 1 week old washer since day one. The problem is the light wont shut off when load is finished, so I did say something they even had a guy come out on Friday March21, all he did was show me how to shut if off, he really didn't listen to what the problem is. The washer wont shut off and I let home depot know my issue was not resolved. So I finally got a hold of someone at GE and they said this indeed is a defect and now have to have new parts put on a 1 week old washer and this is NOT RIGHT!!! HOME DEPOT!!! The only reason they are getting a 3 star is because of the first delivery drivers/installers, OH and the pitiful reply from the manager what a joke you all knew I was having a problem with this washer from day one and should be getting a new washer delivered , DONE WITH HOME DEPOT, IM EVEN GONNA CHANGE MY RATING FROM 3 TO ZERO, WOW it just keeps getting better, just found out that they hooked up my washer wrong, mixed the hot and cold water lines, unbelievable read more

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If I could give them a zero star, I would! Tried to return an item, system was down. Did my other errands and tried to call before driving all the way back to see if system was working again and could not get anyone to answer the phone. I let it ring for 4 minutes! read more

My husband and I called on Tuesday, 3/23/2021. After going through the relentless computer automation, sat on hold and sat on hold as no one answered the phone, an hour total of ringing, 30 minutes each time. I drove 30 miles to Home Depot to stand in front of a lady at the counter who did not believe she was an employee and there to maybe help. I went to the computer facing the customers and decided to try it myself. The lady finally spoke and said she had a computer, what did I need. Wow, ok, we are looking for roofing our home, I have the square footage and was told she could not help did not know what roof we needed nor did she know what we needed. I guess I am not of the right mind to believe if you work in a hardware/home store that maybe you should know your job or have someone come help with what you do not know. This woman then went back to now talking to another employee that was standing behind the counter with her. Needless to say we went to Lowes, we actually got waited on and got some help. read more

Absolutely no service whatsoever! My 100 pound daughter asked for help loading 20 bags of rock for her front yard. Asked a second time and after 20 minutes no one yet came. She had to load those bags by herself. Cart was so heavy she couldn't even push it! When she again went for help, they couldn't believe she loaded it by herself. Absolutely appalling that she had to do this by herself. Will NEVER GO BACK! Do BETTER HOME DEPOT, VALDOSTA! read more

By far the laziest people I've ever seen. The sorry bastards in the store wouldn't even help the me load 2500 worth of doors I bought.. the poor girl from customer service was trying to help. read more

IT APPEARS THAT IF YOU BUY AN APPLIANCE AT HOME DEPOT AND DON'T BUY THE EXTENDED WARRANTY HOME DEPOT WILL NOT HELP YOU IN ANY WAY DURING THE INITIAL ONE YEAR GUARANTEE. IF SOMETHING GOES WRONG WITH THE APPLIANCE. IF YOU LOOK AT HOME DEPOT'S WEBSITE THERE IS NO COMPLAINT DEPARTMENT NO ONE AT HOME DEPOT WILL HELP YOU IN PERSON OR ON THE PHONE OR ON THE INTERNET YOU SHOULD THINK ABOUT IT VERY CAREFULLY BEFORE YOU BUY AN APPLIANCE FROM HOME DEPOT I SPENT $795.76 MY WASHING MACHINE HAS BEEN BROKEN FOR 6 WEEKS NOBODY AT HOME DEPOT CARES AND I'M STILL PAYING TO GET LAUNDRY DONE YOU CAN SEE THE EXACT DETAILS BELOW at the time of purchase I was offered an extended warranty but was not informed that my warranty was only with the manufacturer during the original one year guarantee if anything goes wrong with it and Home Depot would not help you in any way to get to Guaranty taken care of On May 19th 2022 I purchased a GE washing machine at Home Depot in Valdosta GA. Order Number H0140-123014 Store SKU #174602 for $698.00 + $30.00 haul away + $20.98 Hoses and tax total $795.76 On May 24th 2022 a GE Profile washing machine model PTW600BSR1WS Serial Number FT965003g was delivered to my home and installed by Home Depot in Valdosta GA. On Monday September 12th 2022 my wife tried to do a load of wash but the washing machine failed to come on I called Home Depot and ask about my warranty and they told me I had to go through GE and I should call 1 800 GE Cares that is 1-800-432-2737 It turns out the cute phone number is BS GE doesn't care. When I finally got GE on the phone they referred me to the service provider in Valdosta which is Eubanks Appliance I Called Eubanks Appliance at 229-242-6858 Eubanks Appliance gave me a confirmation number 067427319 and told me the soonest they could come was Monday the 19th Between 1 and 7 PM The technician from Eubanks Appliance showed up late Monday afternoon he looked at the washing machine pushed a few buttons and I told me the same thing that I told the secretary on the phone a week earlier. The technician from Eubanks Appliance told me he needed to order parts and he would come back to do the repair with the parts came in. I asked how long that would take he said I could call the office the following week and ask them when the parts would be in. When I called Eubanks Appliance on the 26th they had no idea when the parts were going to come. I went to Home Depot and asked if there was any possibility that I could return the washing machine since they couldn't get parts and was told NO. I've been without my washing machine for about a month and I've spent a little over $240.00 on doing laundry. I went to Eubanks Appliance on the 17th of October and was told one part came in the other two will never come in there not available. I went back to Home Depot and ask to speak to the manager the person I spoke to said he was the manager but I don't believe he was. HE EXPLAINED TO ME THAT HOME DEPOT DOES NOT HELP IN ANY WAY WITH THE ONE-YEAR WARRANTY IF YOU DON'T BUY THE EXTENDED WARRANTY FROM HOME DEPOT NO ONE AT HOME DEPOT WILL HELP YOU. I AM STILL PAYING TO GET MY LAUNDRY DONE I STILL HAVE A BRAND-NEW BROKEN WASHING MACHINE read more

Valdosta Home Depot is the worst store in the world!! I go to other Home Depot's and they're clean and people are friendly but not this one. Bought something on line and went to pick it up curbside, waited an hour before I was acknowledged, during that wait I seen 5 employees look at me, and kept walking! Tried to call the store and no one would answer. When I finally got my things an hour and a half later I get ready to drive off and found I was one short so had to go back. Spoke with customer service and she was the rudest person on the planet, like no sorry for your long wait!!!! What a joke! Hate going in this store!!! Won't let you give a 0 rating!!! read more

If I could give them no stars I would. We purchased a washing machine last week. Had to wait a week for delivery. So, had a week's worth of dirty clothes to be done. Machine was delivered yesterday. Quit working on the first load. Tried to contact repair service, no answer, had to leave a message. Went to the store today to speak with a manager. We were told there was no manager there. Unable to get confirmation on repair visit. DO NOT BUY APPLIANCES HERE. Customer service is terrible and obviously once you have purchased something they don't care what issues you have with the product. WORST CUSTOMER SERVICE EXPERIENCE EVER!!! I suggest you try Lowes for appliances. I know that I will in the future. read more

Been disappointed to totally disgusted every time I've gone in their stores anywhere. When do I learn?? This was their last chance to redeem the chain with me, with a quite expensive washer and dryer with full 5 extra year warranty I paid for last week. Which I mentioned in store 3 to 4 times was to be STACKED. I wait home for delivery today, and, of course, they deliver Without .... Stacking .... Kit!! read more

They need better workers here. I had a woman help me last week who was amazing & sweet. Today I called to get help with placing an order & the woman I spoke with was beyond rude. I'm military and new to Valdosta. I miss pronounced moultrie and she got an attitude about how I pronounced it & on top of that wouldn't let me get a full sentence out. Wish I recalled her name to make a more formal complaint but here we are. Annoyed is g even the word because what is the need for all the attitude when a customer is just trying to inquire about product availability. read more

The Home Depot Valdosta is by far the rudest group of individuals that I have encountered in this part of the world.. Today was the 3rd visit to the store over the last 3 years each visit reaffirming my belief that they really don't want my business. After the last visit I decided to avoid the store but sometimes they are the only store for 100 miles that has the product I need and today I needed tan polymeric sand. I enter store near masonry supplies but can't find it anywhere. Associate #1 doesn't know where it is so pages someone. 5 minutes later Associate #2 arrives and asks what I am looking for. I told him and he asks why I wasn't looking in the paint department. I said cause polymeric sand in not normally with paint. #2 says "I was talking to him". I go down to paint where there is no polymeric sand then go to the open customer service window. After about 30 seconds of being ignored by the three people huddled around a computer, one finally acknowledged my presence and tried to help. I told them Associate #2 said it was in Paint. She said he probably thought I said polyurethane. They did help me, I got my sand from the garden section then I went to checkout; no open registers. Over to the self-checkout register where it never asks if I am a veteran. I was so pissed by now that I spotted them the $10 just to get out of the store. Maybe they just don't like people with masks, I don't know, but I do know rude when I see it, and the Home Depot Valdosta is the real deal. read more

Ordered a fridge scheduled for delivery on 11/27/2019. It arrived broken. Home Depot informed us that they didn't know when it would be re-delivered. No apology, no call the following week to let us know what was going on. Finally got in touch with someone who told us delivery was scheduled for 12/13. Called this morning to find out when fridge would he delivered, was told delivery had been pushed back to 12/19. Called Home Depot to cancel order. Representative was extremely rude and yelled in the phone to her coworkers the whole time. Again, no apology whatsoever. I will NEVER shop here again. Not that management would read this and actually give a crap, because evidently they don't care about customer service. I'm a Lowe's customer now. Called them and the fridge is on it's way now. read more

Big shout out to Ms.Deotha in customer service for going above and beyond for us today!

John Crockett of Home Depot in Valdosta is a solid dude. It's nice when a manager takes the time to make all the phone calls necessary, even when he's already swamped, in order to help a home owner that's overwhelmed and needing answers. That store needs to give that cat a raise or at least an "Atta boy!" - Dustin Sanders read more

Spent 7,600$ for appliances. We were told that even though our house was 18 miles away the new 3rd party delivery company would not deliver to us? We arranged to pick up on May 25th. When we realized our house would not be ready for appliances we called the delivery company and changed date to June 9th. The appliances were still delivered on May 25th, the manager we spoke to said he had a record of my husband calling and rescheduling a delivery date. He said they could hold them until the following week. We spoke with customer service on May 28th and said we could not pick up appliances until June 1-2. We were told the condition of our appliances could not be guaranteed and we should send everything back and reorder?? We said we would do our best to get appliances as soon as we could, we live 4 hours from the Valdosta store but it is the closest to our new home. On June 3rd, Friday, we received another call from Home Depot management at the Valdosta store. We were told that our appliances would/could be sold because they were taking up space on their floor???? My husband broke his wrist on May 28th, we are in our sixties but drove 4hrs to Valdosta on Saturday June 4th picked up 5 out of the 6 appliances we ordered with the help of a friend. The last appliance, a refrigerator, we realized was too large for the opening in our new home so we returned it. We will be buying the replacement refrigerator at Lowes and in the future will not take our business to Home Depot! We have been customers for many, many years but no longer! For the money we spent being threatened is not acceptable!! Jerry & Cathy Cole read more

Great store!!!!!! If I could give it 10 STARS I would!!! People don't understand the stress they put on retail employees but this store is wonderful!!! Could use a few upgrades, to bring to up to date though read more

Bad experience with an appliance purchase. Bought a LG washer 3 weeks ago. Failed upon first usage. Service said it needed 3 parts,including the electronics board. Still waiting. Laundry a problem. HD offered to pay for laundromat cost. How about the extra "pubes" not yours? Free. HD neither stocks parts nor new machines. Be very cautious about buying any appliance from HD. Local store said they can't expedite the parts because they come from LG. Really customer friendly,NOT! Done with Home Depot. read more

ZERO OUT OF TEN. literally waited 40 minutes to get a gallon of paint. ITS RIDICULOUS. every associate i asked said they'd page someone but nobody came and only one associate paged out of the whole 40 minutes. it took another lady to complain about the wait for myself as well for them to page again. read more

Home Depot is and for a long time has been the most disorganized and unfriendly group in Valdosta. I don't know how they are in other places. I just know that these people do not have a clue what they are doing. And that is in every department from the store manager down to the lowest paid worker. The company has a problem. One of my pet issues is the failure to honor their so-called veterans discounts. They advertise the discounts but don't honor them unless the customer is currently in service or retired. In contrast, Lowe's only required that I bring my DD214 to the customer service desk for verification. After that, I only have to provide my phone number. I tried to enroll in Home Depot so-called system and was thwarted at every turn. For the past four years, I will only darken the doors at Lowe's, NEVER at Home Depot. One last comment...Home Depot SUCKS!!! read more

This location is the least helpful of all the hardware stores I've been to. My only question is do they purposely hire unpleasant staff? I had to walk half way around the store to get assistants. Overall, very unpleasant experience. read more

I have purchased many items, including major appliances, from Home Depot. I have always found them to be on time with my deliveries, on top of getting warranty work done and the employee's have always been very helpful, and always willing to help. I am planning to go in there in the next day or two and get a new refrigerator, stove hood, and upgrade my standing freezer to a larger one. I would not take my business to Lowe's period. Sometimes I think its how you approach things. I have always been nice, non confrontational, calm, and understanding. I find you catch more flies with sugar than vinegar. Home Depot will always be my store. read more

This store ruined my perception of Home Depot. I was given incorrect information and then given a run-around when trying to return it. I spoke with 4 different people, including 2 managers. When I left a review on Home Depots website, I received an email that my review had been rejected. Looks like they only want people to see positive feedback! Goodbye Home Depot, Hello Lowes! read more

This is a very helpful store. All of the employees are will trained in their departments and they always direct me to the right place. This is where I bought about 95% of the stuff I needed to renovate my tattoo shop. Heck. After that, I may just build that fallout shelter I've been thinking so much about! Thanks Home Depot, for making my post-apocalyptic dreams come true! read more

The worst!!!! I will not be going back to Home Depot. I don't understand how Tanisha or Gabriella have jobs. I paid $1,100 for a door install in January....here it is April and the job is not complete. I have called, gone up to the store only to be told that one of the two above named individuals will call me back and they never did. Also if Steve is not a reliable contractor why do y'all use him. This is just sad customer service!!! read more

Home depot uses a GE warehouse service to deliver their appliances and they have no "control" on how or when they deliver the product you purchase. I shop with HD because of their service and to do business with a company that is as disreputable as the GE that I dealt with is unacceptable. They failed to deliver my product as promised, which is understandable because of covid-19, but they failed to deliver, then lied and said we were not in (and I have screenshots of calls from their delivery person calling to say that he was running late ). After failing to deliver as scheduled they kicked my delivery back four days later. My idea of good customer service meant my order would have been the first one delivered the next day, but no they weren't coming my way today and t just had to wait until they get to me. I will never order another GE product and I will stop shopping with HD unless they contract with a more reliable delivery company. I'm sure I am not the only person this has happened to, but other customers choose not to address they issue and just wet to Lowes the next time and I am seriously leaning that way also. read more

I called Home Depot tonight to get a price on a specific type of plywood. I run a small business from my home and buy this particular item quite often. When I finally got a person on the phone, he quoted me a price per sheet that was three times what I normally pay. I expressed to him that I thought he was mistaken, but he quickly told me he was not. Lowes for me from now on....... read more

I have made my LAST trip to Home Depot. Slow or nonexistent staff. I waited at the end of a blocked aisle while employees stood at the other end talking. They'd walk away then walk back and talk some more. When I took the one item already in my hand to the checkout counter to turn it in & complain the cashier never looked around or acknowledged my presence. GOODBYE, Home Depot! You won't be bothered with me again. read more