I was at Home Depot Victorville last week. I was looking for the 1 quart bottle of Concrete Crack Sealant by Quikrete. This is used to seal cracks in concrete slabs, walkways, sidewalks. Home Depot online website indicated the bottle was in Aisle 24. Nope it wasn't there. Luckily, I found a staff member and asked for his help. He looked it up on his device. He was able to find it for me. It was in the last aisle alongside the right side of the store. Thank you young man! Self-checkout was quick and easy. No long line. I paid for the bottle and left. I was in the store no more than 15 minutes. During my visit, I noticed the aisles were super clean with shiny floors. Well done for keeping the store tidy and comfortable. Thank you Home Depot! I also noticed there weren't very many staff members on the floor like it used to be. Not sure if it was because it was later in the day or what. Hope all is well for Home Depot. read more

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Home Depot is my go-to for home improvement needs. The store is well-stocked, organized, and the staff is always helpful -- they'll actually walk you to what you need! I especially love the garden section and the convenience of curbside pickup. Great selection, good prices, and reliable service every time. read more

The Home Depot - Found this clipping on the ground on the way out. Free plants! - Hardware Stores Near Me - Victorville, California

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This Home Depot is my go-to for all things home improvement in the High Desert. The store is large, well-stocked, and I can usually find exactly what I need--from tools and paint to garden supplies and smart home gadgets. You need it, they got it (or can get it)! The staff is generally helpful; I've had good experiences asking questions and getting assistance, especially in the garden center. During busy times, it can be a bit challenging to find someone right away in some departments. One of my favorite tips is to check out the clearance sections--there are often some fantastic deals on quality items if you're willing to hunt a little. Using the Home Depot app makes finding items in-store much easier and saves a lot of time. I highly recommend downloading it before you go. Overall, a reliable and well-maintained store with good inventory and solid service. Definitely worth a visit for your next project! read more

I do my business with the store on behalf of my employer. I have been conducting business at the Pro Desk for several years. Patti, Destiny, Christina, Gus, Riri and others have done an exceptional job. They have always gone to the moon and back for me and my employer. If a item is not on the shelf and inventory shows items are there, they go to isles to look for the items. Patti,thank you for never allowing me to leave without helping me get what is needed. The prices of everything is life and has to be expected. Nick(manager) your ProDesk does not need to change and you know it. They are a team as all other stores should follow. Until next time, be safe in Victorville and in your store God Bless the NW Victorville ProDesk! read more

The guy Jose in garden department needs to understand that 1st he is not the owner of HD. 2nd to always greet customers with at least a some what friendly attitude and don't argue with the customers if they ask for a manager just get one. He argued with the lady in front of me and the had a bad attitude by the time he got to me. I advised him that the young lady that was helping me with the Peace Lilies said she was giving me a discount because all of the plants that they had all the lilies were dead. This is blooming season I don't want to pay $30.00 for just the plant itself.Jose says to me " they do grow back and I will give you $4.00 off." So I advised this small person that I wasn't willing to accept the $4.00 off and I am full aware that it will grow back but there won't be any when I take it to the church for Easter Sunday. So he tells me my price and I paid, I am looking at my receipt and I state " you didn't take it off like I asked" so to make a long story short I took that plant right back insides and asked for my money back. Got down the hill to TruValue and purchased 3 peace Lillies not quite as large as the one from HD. But full of Lilies. We are at the point of getting rid of our HD card and just sticking with Lowe's. read more

The Home Depot - Hardware Stores Near Me - Victorville, California

The Employees do not have manners and it seems that they hate their job. There is no one around to help you get paint supplies. The rental equipment guys get bothered to help a customer . Very poor customer service. Will not return to this store. If you find someone who is willing to help you at this store.... You found a unicorn. read more

Amy was awesome. She helped me out in the paint section and had wonderful customer service. It made my job easy.

Thank you Ashley B. for all of your help today! I appreciated your customer service. You're awesome!! Patti your outfits are always amazing. read more

The Home Depot - Ashley is the best! - Hardware Stores Near Me - Victorville, California

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This is the worst Home Depot I've ever been to the people are rude and I ended up leaving my cart after standing in line for 45 min

Paint department slow asf get some help for these older folks that can barely move people have things to do and places to be not stuck in the paint department like the dmv who's managing this place !!!!? read more

I have been coming to this HD for over 30+ yrs I came today 10/1 @ 11 am. The customer service was awful 0 First off I hadn't even finished checking out and my cashier walked away to "mingle" with her co workers. Then we asked for help to put a toilet in our car...waited for over 15 minutes and noticed that the guy Taylor who helped us was over :mingling" with his co workers!! Jeez if I was the manager at this store MANY people would be fired!! No attention. To customers any longer!!! read more

I have been a loyal Apple Valley Home Depot shopper since they opened their doors. As a general contractor, I spend a lot of money there, but in the past 8 months most of my purchases have been online with delivery or having someone pick up the products for me. Recently, probably due to a managerial change the music has been awful. It has always been classic rock, but now what I hear is more like Hip Hop style as a general description. Whatever it is, it is not what the majority of the shoppers and apparently the majority of employees listen to. 20-30 year olds is not their core demographic. I have actually started to shop more at Lowe's, across the street and one traffic signal closer to the current house that we have under construction partially because of the music . Management definitely needs to learn to "read the room". On a lighter note, I would like to compliment Liz in customer service for her over the top customer service. She is quick, accurate and efficient in dealing with customers. read more

Patti(Pro Desk) is awesome. She is full of energy. She knows you by name, not that she has to, but that's her and the rest from the desk. Pro Desk is because you often go, contractors and folks that are always keeping themselves busy doing something. Going back to my point of this review, PATTI. She has always went out of her way to keep my business. I am employed by the county, so my part in ordering is very time consuming. I have her contact my financial department and get my orders paid for with no issues. Thank You Patti for what you do for me, for Home Depot and of course all your other customers! God Bless You! read more

We went to get paint for my kitchen cabinets and Dominic was super helpful and my cabinets came out great thank you so much my husband and myself are extremely satisfied with the service read more

This is your typical Home Depot, I did not notice anything out of the ordinary. The employees are very helpful. When I first visited I was looking for the As Seen On TV Arctic Blast evaporative cooler. They found it for me and it was the last one! The store seems to be kept clean and tidy. I have not used the restrooms at this store so I cannot speak on their cleanliness. The parking lot is large. This location is close to Interstate 15 (I-15) and conveniently located near a shopping center, In n Out Burger, Panda Express, Starbucks, and Krispy Kreme. read more

The "Manager" wouldn't let anyone in after 5:45. I was here 12 minutes early and he was already turning away people. Must have been hungry or tired. I have an pipe that broke in my garden I need to fix and rushed here to get in and this guy chose to make his own hours. I'm calling corporate on you mister! *said in an old man voice pointing finger* LOL Bro if I wasn't a rule abiding individual I'd use my colorful vocabulary! Lol read more

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Today is Sunday January 22nd my wife and I went to this home depot late this afternoon to buy a new BBQ After waiting at least 20 minutes to speak to someone about helping us a Really good guy by the name of chris m helped us out. Everyone else just passed the buck but this young man stepped up knowing we were waiting for awhile..thank you chris for helping us out. Hopefully your store mgr will see this. I know you said you just started but keep doing what you did today Customer service is everything in this business. Best wishes on your new job with home depot. Robert and memory gonzales read more

I went in the other day to pick up some items, The Manager is surprisingly unprofessional. He is either blatantly neglectful and rude, or is just missing attributes of what a respectable, intelligent, caring leader should be, surely not fit for such a position. When I called corporate, the nice man from a far away call center re-routed my call right back to the same Home Depot to complain to the same Manager that I was complaining about. Continued regardless, but the Manager denied every thing , said he did NOT know who I was, and did NOT remember our encounter regardless of my receipt number provided.....I will NOT be going back..... read more

Sad to see twenty employees or more and none of them could help me find a valve for under my sink sad

I've always enjoyed going to Home Depot but I especially love going now. I don't mind going early before the crowd wakes up. I was able to get my paint, electrical light plates, plants and plants accessories with no problems. As expected, there was organization and the correct social distancing going as well as every customer was masked. Sadly, when I left, there was a roped line of customers waiting to enjoy all the perks of Home Depot. Gotta get there a little bit early!! Stay safe!! read more

The Home Depot - My favorite area!!! - Hardware Stores Near Me - Victorville, California

Purchased an order online that I was told would be available for store pick up next day. Got a call the following morning telling me they won't have the product available for a week, not an issue I asked for a refund. I was told by Josh the store manager due to how the system is; i will not be getting a refund on my electronic gift card unless I drive two hours to their store to receive a physical gift card. I asked if we could find some other resolution and I was told unfortunately, this is how corporate runs it. Filing a complaint with Corporate now. Frustrating Sunday morning, I wish management would be a little more competent and understanding. This one star is a reflection of management, not the floor staff. read more

This Home Depot is a major disappointment... Every time, and I do mean every time I come here, they are out of what I came for. I even check stock online vis the app before driving the 20 minutes for nothing. I get the "they must have been stolen" or "this isn't my department" excuse instead of the "we suck at our jobs and apologize for wasting your time over and over again." I'd accept that. There is never anybody working in the department and I always have to track someone down to yet again be disappointed. In my younger days I worked for the orange people and Bernie and Arthur would be very disappointed and embarrassed. The only reason why I continue to shop here is for I have a company account. I'm going to push to have that changed to the blue guys. Home Depot, you should be ashamed of how bad you've fallen from grace. Zero stars is most appropriate. read more

This is actually the nicest and cleanest one I've been to. Just relocated from Los Angeles and the one out there are dirty , disorganized and no one to help you. This one is totally the opposite. read more

I just wanted to thank the associate that answered my phone call and helped me out with an order that was purchased online. The associates name was Danielle and I have to say thank you for helping me out, and sounding like he enjoyed his job. Thank you. read more

After many failed attempts I'm convinced HD does not provide the necessary training for local employees to solve customer issues and.complaints. To date after repeated attempts still not able to get my military discount. Each time I try to access my account it won't let me. The customer service people try to solve the issue at local store without success. I do not blame the employees this is all due to some genius at a higher level changing the much easier physical card to the electronic bs that you have to access. Well each time with very large purchases and unable to access it the polite cashiers say I'm sorry it's nothing they can do. I smile back and say there's something I can do, and I walk out leaving behind all items. Yes I'm stubborn I know but my derive to this country should mean give me my discount please. One more try and off to Lowe's. Because Lowe's knows. read more

This Home Depot employee(s) will lie to customers. First of all, this is a very trying time because of COVID-19, so generally, I order on-line. However, you can't buy lumber on-line. For the last few weeks, the lumber saw (for cutting plywood, etc.) has been broke. Yesterday, July 29, 2020, after selecting the lumber and taking it to the saw, I was told the saw was broke. This was very frustrating, so instead of going in today, I called @ 7:25 this morning (before driving there) to see if it was fixed. I thought it would save valuable time, and also keep me out of harm's way. Big mistake, as I did not anticipate being lied to. After passing me around several times, I spoke to Shawn (real name?) on the phone. Shawn told me the saw was fixed last night. An outright LIE. I went there this morning and after struggling to get the plywood onto my cart, I was told that the saw was still broke. read more

Purchased a brand new whirlpool washer at the Roy Rogers Dr., Home Depot and took delivery. First wash came out dirty. Contacted the store to see about returning the machine and upgrading to a more expensive model. The store said no. Had to speak to the manager who said call whirlpool. I called whirlpool waited for days to get a callback. Whirlpool said they don't take returns that I have to return it to Home Depot. Of course it was dependent on Home Depot's return policy. I will never buy another appliance at Home Depot. Buying a brand new washing machine it turns out to be substandard and not being able to immediately return it is ridiculous. Especially since I was planning to upgrade and spend more money. They need to have some type of policy in place to cover Customer satisfaction on a new purchase. I could only return the washer if it was not working. My question is define working! Shouldn't a brand new washing machine actually clean your clothing? Not to mention I will never buy another whirlpool appliance because of whirlpools flippant attitude about their product! In the past couple of years I've probably spent $12,000 on whirlpool appliances. No more! read more

The Home Depot - This is the model of washer. Sub standard cleaning and the noisiest machine ever - Hardware Stores Near Me - Victorville, California

There's a few good employees there, god bless them, but definitely the worst Home Depot in regards to being treated like you're there to steal stuff. The most recent incident (happened today) was an item exchange. I bought the wrong color edge trim for some landscaping. I drove back to exchange it, but she had to do a return, then she had to ring up the one I needed. Somehow it was 2 cents more for the item. And she wouldn't budge on the 2 cents. She even asked if I had a dollar. Luckily I had change in my pocket, but her attitude toward that exchange was awful. read more

Horrible customer service. Trying to get someone on the phone in the flooring department. I've called 4 times because they either hang up or keep transferring me to a different department. read more

On July 2, 2021, I ordered an LG range microwave online and it was damaged badly during delivery. When it was delivered into my home on July 12, and I was in the process of painting my kitchen and therefore did not open the box right away. The delivery guy said "No worries, if you have any problems whenever you do open it, just go ahead and call the online customer service number from the website and they will help you and take care of any problem." He never told me I had a 48 hour deadline to check for damage. He never offered to inspect the item prior to leaving. I had absolutely no idea I had only 48 hours to inspect the item. I finally opened up the packaged microwave on the third day after it was delivered and noticed the microwave was damaged (see photos). I called the Home Depot online customer service number right away, and they said that since it was now past 48 hours after delivery, it would have to be replaced under warranty with LG. So I called LG, and the representative said it was clearly damaged during shipping, so it's Home Depot's responsibility to replace it. I physically went into my local Home Depot and was told there was no way they could accept a return or placement for an online appliance order and that I'd have to contact LG. So I once again contacted LG. An LG representative was assigned to me and inspected my microwave and saw the damage, and determined it was damaged beyond repair, not repairable due to the shipping damage. They referred me BACK to Home Depot customer service for replacement. So I called Home Depot back again as instructed, and made them aware that the LG representative refused to replace the microwave. They told me they would not replace it because it had already been 48 hours past delivery. So now I'm stuck in an endless loop of Home Depot not taking responsibility for sending me a damaged item. LG told me they would cover a defective item not a damaged item. Here is my experience over the past few days. I can't believe they are willing to burn me on a $350 microwave after spending over $5000 on four appliances in that order. Unbelievable. This has been such a huge burden on me and my family. I have wasted many hours for my time on the phone being on put on hold, being transferred to different departments and different people, and having to re-explain the situation multiple times to multiple people. All I want is my microwave replaced due to damage that was done during shipping. Home Depot, you need to take responsibility. The return policy states no return after 48 hours on "some microwaves". It doesn't specify which microwaves. It certainly did not specify during my online check out of this item. And your delivery staff did not relay the message either. What absolutely horrible customer service. I hope nobody ever has to deal with the lack of empathy your employees have shown me. I am beyond frustrated and will be until this matter is resolved. read more

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Went to home Depot in Victorville today I was on the phone waiting for the garden department to answer for like 13 minutes after talking to somebody at the front desk the person in the garden department was so busy so she claims that she did not have time to answer the phone funny thing was when we hung up the phone we were just pulling into the parking lot so what a couple of minutes to get inside the front door way of the garden apartment and there she is messing with her cell phone and nobody around customer wise in any capacity I explained to her that we had sat on hold waiting for her to answer or anybody in that department and nobody answered. And after grabbing a few plants we got in line just so that when we got up there she refused US service claiming that she was closing her register I talked to a manager Priscilla on the phone as we were pulling into the parking lot who was friendly however the person in the garden seems to think that customers are an interruption of her job. They have a lot of lessons to learn from the Apple valley store about customer service. If I could give that store a zero as far as I would. Funny thing there was a home Depot employee standing next to me when she told me her register was closed after we stood in line for 5 minutes and there was only one person in front of us and that employee did not say anything to her knowing that we had waited on the phone and in line all for no reason employees like that need to be fired. read more

The Home Depot - Hardware Stores Near Me - Victorville, California

Poor customer service! You can't get help/advise here your better off going to Lowe's. These employees give 1cent about helping you and especially if your the darker skin color (and this goes for the Afro-American that work there) all they want to do is stand around and talk to each other. I wait for help for 30mins and when someone did come he went straight to the white lady who just walked on the I'll and started helping her. I gave up, purchase what I had and left I'm done here! I didn't know that Victorville is a sun down town. If only I could give a negative 5 stars. Why people act this way, my money spends the same!!!!! read more

This is our go to Home Depot. We used to only go to Lowe's but somehow we switched to Home Depot when we moved to CA and this location is most convienient for us. (ever so convieniently next to our go to In n Out) Their hours are great, as well as the staff. They always have what we need, I think cheaper than at Lowe's. They offer a 10% military discount which is great, it makes the self check out (which I am not so much a fan of, especially with the bulky things we buy here) take a bit longer but is worth it, as we always find more and more than we need. It's well lit and clean here, service is always good as well. It doesn't get very full here as we have so many home improvement choices in the area, another plus for me. read more

I went to return paint at the store I always do business with and got the assistant manager Johnny who claimed to be the manager when he very adimently insisted it was not mixed wrong and refused to refund me. Oh well guess the $50 refund was more important to the store than a menial $3500 appliance pkg. See Johnny that's exactly why you not the manager! read more

If you are looking for a refrigerator and overwhelmed by the choices that won't break down, speak to Mike V. He has a ton of knowledge and is tremendously useful. read more

Love Home Depot but the staff here is not all here and there is no drive and initiative from any associates. Ask for help and get sent to another worker with no knowledge of the department they are working in. They call you to come in for your order and takes an hour for them to even show up after they tell you to come in. read more

I went to Home Depot to look for pavers, mulch, and rocks for my backyard. I found everything I was looking for. I was getting a lot of items and one of the Home Depot associates saw me struggling and offered to help. They not only helped me put the items on my cart, but they also helped me put them in my car. I was very grateful for the help and their kindness. read more

Love all HD in the HD! Always helpful! zero hassles to return/re-select! All employees willing to help. read more

Be prepared to wait and wait... The aisles often don't have employees roaming to help you, and many times they don't even know about the stuff they're carrying. I've had too many negative experiences with the customer service. read more

The Home Depot - Nice collection of pumpkins - Hardware Stores Near Me - Victorville, California

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We go to three different Home Depots in the area. I like where THIS Home Depot is located because there's soo many other GREAT places I go to within only a mile or so! This particular visit I was getting ready for bug season (YUCK!!) I try to put a lot of fly traps on trees, ant traps and stuff like that. They have a pretty good section devoted to this type of thing.... this is my most UN-FAVORITE thing to even THINK about... but I just got it and got OUT. (I LOVE their self-check out!!) Another thing I wanted to mention about Home Depot... I love how easy it is to return things! If I cannot find my receipt, I just scan the credit card I used and they find the item I am returning and credit my account! Also, if you go OVER the date, MOST times you can at least get a credit and with how MUCH we shop there, that is JUST fine!! read more

The Home Depot - The front of The Home Depot on Roy Rogers in Victorville - Hardware Stores Near Me - Victorville, California

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