Had the BEST experience getting the RIGHT product for pain relief :). I met Faby my first time there and I explained the neck & back pain I was trying to find relief for without getting "too high" or hangover-ish effects. FABY was FABULOUS :) I'm sure everyone says that about her as she not only listened to my concerns, she explained about the different products, explained which ones would work the best for my problem then showed me the different sizes so that I'd get the best value for my dollar. I've returned a 2nd time and have told a few friends about her and I'll be back :) read more

Talula had exceptional knowledge of the inventory of the store, was a vibe, and gave excellent recommendations.

I always get good deals here, they have a ton of options and everyone is lovely!!! Talula helped me today and she's wonderful, you go girl

I would like to give a shout outl to Faby who help me with my order and was very knowledgeable about the product and got me hooked up with rewards program !!!! read more

Man the customer service at the hook is outstanding! I know I'm. It supposed to return things but I have had a few items that did not work for me, every time I got the most excellent service and information one could ask for. They gave me great roads and advice! read more

Absolutely love this business! Talula gave me new recommendations that I loved! They were so attentive and kind and knew exactly what I was looking for in just a few words, if you're looking for a new spot or need new recs check out The Hook and ask for Talula! read more

Shoutout to Talula for helping me out today! She was super sweet and friendly! This is definitely my new favorite spot, they always have some dope deals and rad people working up front! read more

Budtenders and all the staff are courteous and well informed on the products they offer. A shoutout to Faby for her patience with me and my elderly brain slowdowns, etc. read more

Staff masked, limited entry into store, good on that. Budtender does excellent job exploring menu with you. Be a great customer and at least know what you want and they can help find something to fill your needs. Great selection of products at outlet pricing. Budtender was also very helpful with dates on products and suggestions for different items. Store is small but they have more than enough to choose from. Helps to browse their menu online before you visit, that way you can really build up a shopping cart. Thank you! read more

Great deals. Good service. Great selection. I get the 1/2 trim for 18$. You don't really walk around in the store. You shop at the counter like in a coffee shop. read more

Came in earlier and got great assistance from Faby. She was incredibly friendly and helpful and hooked me up with a promotion for a $1.00 thc soda. This is my favorite dispensary, super friendly employees and good prices. read more

The Hook is amazing! They opened at the perfect time since funds have been low all around due to Covid and their prices are the best. They always have something in my price range and the customer service is always top notch. I love that I can order online and it'll be ready in like 10-15 minutes. Pick up is a breeze, only ever takes me like 2 minutes to pop in and grab my order. Once I almost didn't make it by closing time so they called to confirm I was coming or to see if I'd like them to hold on to it until the next day. That's amazing! Customer service is a big deal for me and so far, they have the best of any local dispensary. Always friendly, always efficient. My only tiny complaint is that I wish they had more flower options! There is always something I want, don't get me wrong, but sometimes they have only a handful of flower choices. Besides that, all the product I've received has been great! read more

Great prices, just wish they were more reliable honestly. Half the time something goes wrong with my order and it really shouldn't be happening that often. sometimes the logistics get a bit...wonky for a nice way to put it. For example stuff is sold out but you're still able to buy it on the site. One time we got there and they said two edibles we got were sold out - not a biggie it happens. But then they swapped them out with two edibles worth $6-$7 less and didn't tell us they weren't the same price. Also it was replaced with an espresso flavored treat - and I don't drink or enjoy the taste of coffee. So instead of $16 worth of edibles we got $10 worth of a flavor I don't like. since they were $5 each when we bought $8 ones, why they didn't give us $6 back or even throw in another $5 one to make it closer to the $16 we paid - I dunno. Seems like an easy and obvious fix - who would willingly pay $16 for $10 worth of product with less medicine? We had to call them and get a credit out into our account for next time. Which meant coming back out of our way again. Another time they just straight up forgot to throw an eighth we got into the bag at all. Like we paid for two and only one was there. They reviewed the camera and admitted it was their mistake. So again we had to come back because of their error. Or even when we ordered 10 of something on a great deal and then got a phone call saying 'oh those items are cheap promo only if you buy another, and I can only do two of them since that's how many of the other product you bought' even though it doesn't say that anywhere in the website or description. So the store is great, the workers are great, the product is great - but sometimes little stuff gets overlooked and/or not thought about. However I notice the little 'quirks' or mistakes like that never seem to accidentally happen in the *consumers* favor - I've never had extra item thrown in by accident or been undercharged for example. Only ones missing or replaced with a cheaper item when stuff like that comes up. Or last time I tried to rush there in traffic between work sites and only had a few mins to get to my next session. Only to find a tiny note in the door saying 'back in 10 mins' even though hours say they're open 11:30-7 straight - apparently all 3 or 4 workers went on break at the same time or something? There's always multiple people in there, how did all of them go somewhere at the same time on a weekend after they've only been open a couple hours? No idea, but ONCE AGAIN I had to go back on my own time and gas money to fix their mistake. This seems to be happening wayyyyy too often and I'm not sure how many times I'll be back anymore. The prices are great but half the time you don't get what you paid for or the service is sloppy... read more

Prices were fair and better than most locations so that is where the 3 stars come in. Location is small and if it gets busy seems like they have no room for waiting. Other than that if locaion was bigger and better waiting area I'd give 5 stars read more

I came in yesterday and found exactly what I need with help from Faby. She was very knowledgeable and answered any question I had. Great team and great products. Thank you. read more

Been going to the Hook since it first opened up, and not only are their prices great but their consultants are the main factor I keep returning. Their bud tenders are so lovely and always make the visits so personal. Not only are they friendly but also extremely knowledgeable. Faby has helped me out tons in my recent visits and always gives the best recs! Thank you Hook Outlet, so thankful for y'all! read more

Honestly I just moved to the area and was sketched out ab trying different things but the cashier that helped me was so sweet . She recommended some strands and so far they've all been the shii!! Thank you Talula ! read more

I love this place and I have always had great experience with those who work there but I just had my first bad experience. the person that helped me was so rude and made me feel bad for asking to look at other options. they said "are you looking for cheaper options is that why you keep asking me to scroll" in a really rude way. I mean yeah that is why but that is such an off putting thing to say to a customer. I never write reviews and I really love going here but if I see this person working there when I go back I am definitely leaving read more

This is my favorite dispensary in SC. I'm very picky and require a lot of attention. The budtender Zack is my goto guy as he is so knowledgeable about the products and seems to know exactly what I need. I always wait to get served by him. He always tells me the specials and makes me feel at home when I enter the store. read more

great service, knowledge, Zack is great! big help . Great prices and organized I only go there now.

Super impressed with this new concept dispensary. Better prices and better location than any cannabis store in town. It's pretty surreal to jump right off of 41st avenue and pull up to The Hook. Curbside service is fast and friendly! read more

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Feels strange for me to buy herb, but when I do, I usually go here. They have a lil deal called " Fresh Cuts Fridays" where you can get a 1/4 of indoor smalls for $25. Super good deal. Other than that, the selection isn't super amazing and I really wish they would carry the Absolute Xtracts gummies because they are insanely delicious. Anywhoo, they have solid pricing all the time and it's my favorite dispensary in the SC area. read more

I've heard good things about this place, was excited to try it out. The lady with pink hair decided she wasn't gonna sell to me because of she didn't like my temporary ID from the dmv (presented alongside my expired photo ID). I have had zero issues using a temp ID at 3 other local dispensaries in Santa Cruz and even have a medical card but the lady wanted a reason to turn me away I suppose. "store policy." Fine by me, wont be returning. read more

Friendly, knowledgeable staff and the prices can't be beat. Get the "Blank" strawberry/dark chocolate bar, it is great for sleeping and only $9 for a package! read more

Best prices and good quality! The staff are friendly and helpful with choosing products. Ordering online is really easy and a great option for when you're in a rush. read more

Bought 4 carts they where all defective. The manager told me I should come back to talk to the other manager. Came back same manager, won't help because my receipt is too old( it wasn't) refused to help us. We came back to a different manager. Just as rude wouldn't help us except exchange us for the same defective carts. They then blamed me for choosing a cheap cart, but took no responsibly for selling a product that doesn't work. So now I'm out the money for the product and gas for three trips. Literally felt like buying drugs off someone in an alley. read more

This is the best place in Santa Cruz to get quality quantity and friendly people. I pretty much won't go anywhere else unless it's free you can't beat the prices. read more

I am a new CannaMed patient. I have been going to the hook outlet once every month since Oct.2020. On all my orders they overcharge on tax, so the prices listed are not quite your total. the other dispensaries I am a med patient and still was charged excise tax. not sure if that is ok since the hook spouts outlet prices" (Low prices) , But I have found almost the same products elsewhere for less $$. so in hindsight i have since gone elsewhere to get my meds at cheaper prices. read more

Very cool shop!! The folks were very knowledgeable and they had some good products and great prices!!!

This is the worst dispensary I've ever been to. Prices were okay, but inventory was dismal. Never again. I've been to at least 3 in San Jose, 3 in Santa Cruz and one in Hollister. Hands down the worst. read more

The Hook is a wonderful dispensary, not only do they have great discounted prices but they have great customer service as well wearing their masks and ensuring the upmost safety to their customers!! If I order online as close as being 5 min to 10 min away my order is ready every time plus I'm traveling from Sunnyvale a 48 min trip is well worth it for an discounted dispensary!! read more

Great selection, great prices, and above all I have had only positive interactions with the very friendly and knowledgeable staff

Awesome little dispensary behind PMH. GREAT PRICES. Need more products though. very friendly and kind staff. I HIGHLY RECOMMEND.

Very nice place with great deals. Everyone is super friendly but the security guard looks really scary to the point that I feel anxious just being watched the way I am. But I will still be coming here for the deals and the tenders. Clean place. No Apple Pay so it's cash or you get charged more just to use your card. They said they are working on that. read more

Somethings that are bought here don't even have descriptive labels. You can buy carts but you can't buy batteries ? Selling these things that aren't returnable even without opening the product or because you have a receipt. Save your money and pay a little more for better quality products. If your lowballing and not gonna complain with what you get for the price then go ahead. read more

Staff was super friendly, selection was great, prices even better! Really clean too; will definitely be coming back next time I'm around the area. read more

The store is nice, clean, organized. The customer service was friendly and professional. I couldn't pick up my order and they called and held on to it for me. I am new to the area and I haven't been impressed with Santa Cruz so it was refreshing to experience this level of professionalism and dedication. They seem to take their business very seriously. Oh, and, the prices are great! read more

Johnny, Johnny, Johnny. This guy is the manager and seriously needs anger management classes or needs a different job. I made an order and one of the bud tenders slipped the wrong items into my bag and being BLIND I could not tell until I got home. I called Johnny and while he had me on the phone he looked up my ID and looked at the cameras and made a statement that I'm not blind if he can see me walking to my car and driving it away. I informed the police impersonator that I'm legally blind without my glasse and it says that on my ID. None of these behaviors of Johnny's is ok. His manager give me and exchange for free and let us keep the wrong items also. Honestly that's the least they should do. Johnny is a real scumbag and loves to push the boundaries. Later that month I made a pre-order online and when we arrived at 7 exactly (closing). Johnny knew who we were so he seriously made my gf beg for service through the locked store front. That takes a special kind of person Johnny. Watch them do nothing about this review also. I hope Johnny is replaceable. read more

The staff and employees are always super respectful and know what you need and want this place is amazing and I recommend that everyone stop here first:) read more

Friendly staff, and great prices. Although there was a complication with my original purchase, staff reached out of there way to make purchase satisfactory, which deserves a five star rating. Truly great customer service. read more