I called and I got a good sense that the other person on the line helping me stepping into my shoes…read moreand getting, "the sense", of what I was looking for. The person helped me and then followed up with a call like he said he would and just what I needed. Tx

I stopped here on my way out of town after a visit. I actually walked out of a shop right before…read morecoming here due to customer service. I'm glad I did. This shop was absolutely solid. The dude running the store when I walked in was on top of everything. Welcoming, knowledgeable, and honest about products, just a solid dude. Not my first time in that area, when I'm back I know where to stop.

I frequent smoke shops ALL OVER THE BAY AREA from Frisco to Monterey to Oakland to Napa to San…read moreJose. This smoke shop, by far, IS MY ABSOLUTE FAVORITE ONE IN THE ENTIRE WORLD!!! Their prices are awesome. The quality of everything is amazing. Their variety in everything is endless. But the customer service of the shop owner is beyond priceless. And he makes sure that the impeccable customer service is absorbed and trickles down to every single employee he hires. The employees have ALWAYS impressed me at this shop making it a breath of fresh air coming here no matter who is behind the counter. And if by some crazy reason they dont have whatever you are looking for, they will go out of their way to get whatever you want in stock very soon. Star Zone gets my vote UNDOUBTEDLY for the "World's Best Smoke Shop Ever In All The Land"!!!!! Love you guys!!!!

I just found this shop not long ago. They have all kinds of great merchandise at the front of the…read moreshop and a huge back section of beautiful glass smoking devices. Both times I've been there the workers behind the desk were super helpful, and pleasant and were extremely grateful to have local support. I live in Scotts Valley and I don't receive that sort of warm welcome at my local shop, so it's worth the drive to Santa Cruz to be appreciated and feel good about my purchase.

An excellent shop! For anything and everything related to tobacco--whether it's cigars, pipes, or…read moreroll-your-owns--this is the place to go. Honestly, I've never in my life encountered such an attitude toward customers! They don't just try to push products on you; they take the time to help you make the right selection and provide detailed information. A good selection. The salesperson explains everything about the assortment perfectly. An excellent shop with a proper humidor room! The cigars are always in perfect condition--never dried out. There is a wide selection of both Cuban and non-Cuban brands, offering everything from classics to interesting new releases. The staff is extremely knowledgeable about the inventory. I definitely recommend it!

Great selection of cigars fair prices…read more Mo was very helpful! They also offer a variety of tobacco products

Brenda was amazing! Super helpful and just so nice to us shopping ! 10/10 will be coming back!read more

PipeLine carries an amazing selection of locally crafted glass pieces at great prices. Quality you…read moredont see often in other smoke shops filled with mass produced crap from overseas. Do yourself a favor and pick up your next piece here for something truly awesome that you will love. The staff is super friendly and never made me feel like I didn't belong. Go see Uriah or any other team member for quality service! Never going anywhere else again for glass. Share something beautiful with your friends.

Good products, happy people, great location. If you're on the Westside this is the spot.read more

This was my first stop in Santa Cruz, CA! After a long drive from Sequoia National Park I needed to…read morerelax big time. Let's just say thank god I found this place through others positive online reviews. Place was amazing with the viewing window of their garden and the products they carried had something for everyone. I'm old so I really appreciated the "St. Ide's" THC drinks. Back in the day when I could pound some 40's that was my malt liquor of choice. Now I'm 48 and malt liquor gives me the runs, soooooo I was stoked when I saw St. Ides in a form that I can easily drink and digest. : ) It was ON POINT! Though I do not recommend sipping on it before you go on the "Giant Dipper" on the Santa Cruz boardwalk, but that's another story. The staff was very nice and knowledgable. I didn't feel any pressure due to them being 100% transparent about their many different brands. I really appreciate Alec because he took time with me in listening to what I was exactly looking for. I also have to give a shout out to my boy MadZen. If he was on the phone even after I asked him if he was using his "hip hop" name, he wasn't, that's his name. All in all, cool vibe, great layout, great staff, I give this place 5/5 every day all day!

I see bad reviews here. I've been here a couple of times and the owner or staff was friendly, and…read morethe prices were good. Didn't have any issues.

Holy crap!! I spoke with the owner to ask him what to do about a missformed glass pipe. The mouth…read morehole was made way too small to clean. This was discovered after some use. It had only been two days since the purchase. The owner said to bring it down to his store and he'd look at it. I said it was used for 2 days. I said I couldn't clean it properly. He said he couldnt resell it. Did I hear him right? He knew it was used and encouraged me to bring it down. It sounded like he was intending to help me. I took my little pipe to the store, and walked in and did the formal greeting. I explained that I was the one who called. He acknowledged our conversation. I showed him the pipe where it was made improperly, he said it was up to me to pick the right one. WTH? Are you kidding me? Why have me come in with a badly manufactured product, slightly used, if you had no intentions of helping me. His business didn't catch the flaw and now it's on me to take the "hit". I asked him, point blank, how are you going to resolve this? He said it's your fault. We're talking 20 bucks. He sells 2 for 30 bucks. If you do the math.....what did he have to lose, except my loyalty and being a regular customer. For less than $10 he has no care in the world. I did mention that he is not supposed to resell pipes brought back, since we have covid. He shut up real quick. Buyers Beware. This guy has zero customer service. I've always known, a company is only as good as their customer service. If they have no support for a customer, then it's got to be money first. I do not recommend this business on many levels. He now has gone in the opposite direction since I last left a review for this store. I would drive many more miles to find a reputable company that has customer service and that will assist a customer when a problem should arise. Convenience is no longer a condition of patronizing this discount store. So, save your gas and find another source for your smoking needs. I threw a $20.00 lesson in the garbage. Damn, the turnout could've been so much better. I need a smoke!

Amazing shop, owner has great knowledge on products, good prices and great variety of items as…read morewell. The store is always super clean as well and I can always find what I need when I go there. Fantastic place to shop locally !!

They have an amazing selection of smoking supplies as well as other accessories and the owner…read moreSammy is a pleasure to talk to.

Bought an excellent pipe there. Still using it months later. 85 characters? I said what I wanted…read moreto say in 55! The rest is just filler so I could post my review. Yelp has some stupid policies!

It's not even a smoke shop or nicotine shop anymore. Not…read moresure what happened.. Either the license was lost or something else... But no nicotine products are sold here anymore.