Looking for a new apartment and Holt kindly gave me a tour. This place is GORGEOUS and has so many…read moreextras. Quiet, safe and an extremely helpful, friendly and efficient team. Still making my decision, however The Christopher is high on my list! Oh - bonus...they have an underground tunnel directly to Tom Thumb! How cool is that?!?

I've been a resident of The Christopher since early 2022, and while the building itself has visual…read moreappeal and a great location, the lived experience over the past few years has been consistently disappointing--and, frankly, misaligned with the luxury standard this property markets. Amenities are routinely inoperable for long stretches of time (elevators, grills, pool deck, and more recently, the gym A/C). What's more concerning is the pattern: issues are often addressed only after they break--not proactively managed. Communication is frequently delayed or vague, with "updates" arriving weeks after problems begin. And the inconsistency in cleanliness and upkeep in common areas suggests a broader breakdown in management oversight. Maintenance inside the units is similarly uneven. Repairs are delayed, patched rather than fixed, and rarely followed up on without repeated requests. I raised legitimate concerns about grout damage, shower slope issues, and paint deterioration--all of which were acknowledged but remained unresolved for weeks, if not months. In one case, I was told to clean with baking soda and vinegar in a unit I was paying premium rates for. It took over six weeks and multiple escalations--including to regional and executive leadership--just to receive a lease renewal offer that aligned with market rates. And even then, critical maintenance items were used as leverage to push for lease signature, rather than as a gesture of standard service. I've since decided not to renew and requested a waiver of the 60-day notice given the pattern of delays, lack of follow-through, and the overall erosion of trust. I don't write this review lightly--but I do hope it offers insight to future residents who value transparency, consistency, and accountability in the places they call home.

This has been the best experience of all apartments. I have lived in Dallas, Austin and New York,…read moreand this is #1. The concierge are very friendly and go above and beyond. Robert is extremely helpful and very quick to respond. He was instrumental in making the move-in process seamless and pain-free. He is also just a great individual to have managing a property. It is a very nice building with great amenities and a phenomenal location.

We moved to Uptown in December after living in the suburbs for 10 years. We toured several places…read moreand fell in love with The Grove! It's not just the luxury building, amenities, and views that won our hearts. It's the people! We instantly became friends with the staff! Taylor, Kenzie, Ericka and Olivia are the best! So sweet, helpful, and fun to be around! They are always great to help in any way and great to get good restaurant ideas from! They even sent me warm cookies on my birthday! Paul and Armando have been amazing to help fix anything we need super quick!! The Craftworks staff are so friendly and make a great coffee! Caleb, Chris, Tanesha, and Liam are always very helpful as concierge too! The community is VERY dog friendly and they keep the dog park very clean! The pool is amazing- just like a resort! The game room and sky deck are designer dreams for entertaining! The gym is large and very clean! They also host great community events every month! In January we had a mimosa and pancake brunch; a pizza and beer football party; and hot chocolate and donut day! It's great to have gated parking and the building is very safe and secure! Housekeeping is fabulous at keeping the building immaculate! We absolutely love our apartment and the downtown views from our large terrace! While it was a big change and downsize for us, we couldn't be happier! We plan to live here a very LONG time!

They're ready to help. Very resourceful but just be honest to them about what your looking forread more

Do not waste your time with Jason Alva! I've never met someone with more excuses who produced no…read moreresults the entire day. This is just a job to him there's no passion, no drive, no commitment. Just wasted time and empty questions. Take your business elsewhere and avoid this place!

Update 5/2/24: The move in process was seamless. 3 days in I had a concern with loud music and…read morethe community mgr, Reginald addressed it right away. The property gives Boutique luxury hotel vibes While there is some final construction going on, you really can't tell. The team is great and generally quiet. I called maintenance for an issue ( I wasn't sure what exactly) but the maintenance mgr, Gerard arrived within 15 min..assessed the situation and determined it was something to pull in the construction lead, Anthony on. These gentlemen were so professional ( even wore shoe covers to protect my new home). The test of an excellent property and experience is mgmt attention to resident concerns and maintenance professionalism and responsiveness...The Lyle checks both boxes. I love it here. 4/24: Service excellence is so important to me and Rana has been truly amazing. Answering all of my questions so I select the best unit for my needs. The property exceeds my expectations and management attentiveness/responsiveness is an indication of how your living experience will be. I can't wait to call Lyle home this month. Thank you Rana for being so patient send helpful

The management of this apartment complex is always quick to harass and accuse you, making your life…read morea living hell and then when it comes time to help, they are totally unwilling. The property manager Abby is always rude, loves to cut you off and talk over you; even going so far as to actively turn her back on you when you are trying to speak and explain things to her. Customer service is non-existent at this place. Further to that they claim to be luxury but that is just a ruse to get you through the door, the apartment building is falling apart cracks and leaks everywhere, maintenance takes their cool time to get to you and take care of any issues you have. The grounds, especially the dog park are atrocious!!! What do they do with the rent money you pay them is beyond me! The carpet in the hallway is extremely stained and dirty, it's never been cleaned in the almost year I've been here. The hallways smell of old garbage. God help anyone who comes to this place. I can't wait for my lease to be up.

I moved to Texas just 12 days ago and have been living in temporary housing while searching for the…read moreright place to call home. I did over 20 tours across multiple cities, and nothing truly felt right until I walked into Glasshouse by Windsor. From the moment I arrived, I just fell in love with the property. It all started with Patrick, the leasing professional who completely changed the game. He was friendly, kind, patient, and genuinely funny. What stood out most was that he never pushed, never pressured just top-class service from start to finish. He made me feel comfortable instantly, answered every question, and even welcomed me back for a second look with absolutely no hesitation. That kind of service is rare. After a long, thoughtful decision-making process, I finally applied tonight and I couldn't be more excited. I genuinely look forward to becoming a future resident at Glasshouse. The building, the vibe, the people... everything about this place just feels right. If you're searching for a place to live in Dallas, Glasshouse by Windsor deserves to be at the top of your list.

i moved here thinking it would be quality people. ive had a pair of shoes stolen in a package from…read moremy door and tonight i had a grocery order delivered to my door and the entire order got stolen! if you want to feel safe and secure with quality people, this is not the building for you!

Every week a vehicle is getting broken into. Mine was broken into twice in less than 2/3 months…read more I've been more than patient with the management team and every time I call it's almost always with someone offsite. They consistently tell me they'll call me back but there is no urgency in getting back to me. The management has been aware of the break in's and is doing nothing to help combat the issue. Would not recommend living here if you like having a sense of security for your well being and belongings.

I have been staying here since 2025 of Jan. Everything was fine .. it was great and that was the…read moreonly reason I renewed my least. For the past two weeks I have been dealing with my air conditioning inside my complex, I've called I left messages I've emailed Cassie and she doesn't email me back. Maintenance comes and states I need a new compressor, mind you this is already in the week when I have been calling and emailing Cassie as well. I have nose bleeds if I get too hot and I have asthma. I've asked for a pro rated rate and I get nothing. The air was " fixed " yesterday, I come home Feb 20,2026 and air is on but with no air flow. I DEFINITELY DO NOT RECOMMEND STAYING HERE. I don't get any help, I do not get any emails from management ( Cassie ) I've asked to speak with her directly and I get nothing. If I could break my lease I promise I would. Take your money elsewhere.

I lived here for over a year and have really enjoyed living here! The staff is great. Quick to…read morerespond, friendly and they are always updating their technology to better serve the tenants. I loved the maintenance guy, David!! He is awesome! The place is very quiet which is hard to come by when living in downtown Dallas. The other tenants were nice and I never had any issues here. They have trash pickup for a fee, which is normal. The gym is small but it was never crowded. (I might recommend to the staff to put wipes and water in there). The pool was pretty. The landscaping was always maintained. I loved all the different birds and squirrels that lived in the courtyard area. Everyone does a good job at picking up after their dogs. I think this is due to the ample dog waste stations around. Parking was never an issue. There is street parking always available for guests as well. The apartment inside was very nice. I had a one bedroom, loft style apt (no doors to bedroom). The lighting was great in the room. The kitchen had all new equipment (electric stove, stainless steel fridge etc). I would definitely recommend anyone to live here!

Don't reside at Easton Apts, but had package accidentally delivered here and Amber was so kind &…read morehelpful. Went out of her way, which is wildly unusual these days. Appreciate the help, Amber. Happy Holidays!

REAL REVIEW... These…read moreapartments are absolutely gorgeous me and my husband moved from San Diego to Dallas and these apartments were the first ones on our list out of five... we went around 9 o'clock pm just to see the neighborhood and people were riding their bikes around the lake and when we drove into the complex there was a lady walking her dog, she was super friendly and assured us this is the place to move...we had a chance to visit 3 other apartments on the list and none even compared to white rock villas.... Next day we went to the leasing office and Deanne was super friendly and provided us with refreshments... we gave her an idea on what type of apartment we were interested in, she had a couple apartments for us to view. She was able to help us find the best apartment based on our criteria... the application process went smooth, we didn't have to jump through Hula hoops.... We we wanted to start the lease about a month and a 1/2 from our application and was able to do so... We signed the lease for MAY 9 2020 when me and my Husband arrived back in Dallas from San Diego Deanne and Shelley made the transition so smooth from the time we applied in March all the way to move in date... everything in the apartment was spotless and working properly... So grateful to have Deanne and Shelley working in the office... Even with COVID-19 happening they made sure our transition was smooth and made our safety a priority... Pros: Gated community Nice Neighborhood Chic-Fila and Sonic walking distance!! (My fav) open parking with plenty of spaces Large pool Community garden Dog park Private garages All the residents are friendly and speak Indoor basketball/tennis court Drive up mail pick up Walls are thick little to NO noise from neighbors Private access to the lake A bottle of wine upon move in ! Cons: Everything has been great none at the moment

I absolutely love living here. After years of living in a big home with a big yard, I wanted to…read morespend more time enjoying my life vs. maintaining a home. I wanted to be near White Rock Lake, wanted a 1st floor unit with an attached garage and someplace that had nice amenities. My apartment was immaculate when I moved in. Updated cabinets and granite counter-tops, crown molding, wooden shutters, ceiling fans, etc. There is even a "virtual concierge" now so you can pick up your packages even when the office is closed. Love that is VERY dog friendly - and have met some really nice new friends via walking our dogs. The property is very well maintained, and any maintenance request I turn in is acknowledge within 24 hours, and then we set up a time that works for both of us. The maintenance crew is excellent. The ladies in the leasing office have been wonderful to work with. I just renewed for another 13 months!

I have lived here for 6 years been thru many changes.The place is great the only problem is that…read morethis new manager keeps taking our maintenance crew to other properties.She doesn't realize they are what makes this place look good. They are a good team Hernan,leo,luis,and Edis. They really care for this place. They are the one's who made this place what it is now. It's not the same without them. Bring them back or this place will loose its charm This happened once before with other management and the property was a mess. Make things right.

Super, professional employees; clean and well maintained property; updated superbly with new…read morefloors, counters, etc. I love my new apartment. It's adorable.