First of all this DQ is located next to a 5-star car wash. We have a prepaid car wash account, so…read morewe often go to DQ drive-thru, get ice cream and then go to the car wash and eat the ice cream as we ride through the wash. still reading? It's going to get good now. So we hardly ever get food, 99% of the time it's ice cream. We love the ice cream - it's the best around, especially in statesville. Not a lot of competition. I love the butterfinger blizzard. I recently downloaded the app & it is very good. You get rewards & deals, and you can preorder. We love using apps for all fast foods because it makes it easy on the customer and the restaurant becuase there is no ordering AT the window, no paying, just pick up! My first time using the app, I did not realize it defaults to "pick up inside" so when I got to the window, the lady told me that you can't come through the drive-thru if you didn't select it. She then said "the other managers get mean about it, but I'll take care of you". THAT is customer service. I made sure to ensure the order was drive-thru pickup since then. Today was surreal. I felt like I was in a fever dream or maybe Ashton Kutcher was going to come out and say "surprise - you've been Punk'd". Here is my story..... I pulled into the gas station parking lot where the DQ is also. I finished putting in my order - all set! Five orders of ice cream. Easy enough. I pulled up to the window and the girl said "you have to come in to get this". And I said "I put in drive thru" and she said "ok drive forward" When I got to the window, a lady opened the window and said "you JUST put that order in, we need time to receive it". I said "that's fine. We realize you will have to make it". She then said "ok so you need to drive around again or maybe you can park over there and we can bring it to you". I looked around and I said "ma'am it's 830 in the evening, there is nobody in line behind me. Why do I need to drive around? I can sit here until someone comes and if they have to wait then I can pull away but there is LITERALLY no one behind me waiting". She said "ok fine" and I watched her roll her eyes as she turned and walked off. Shes in the photo I took in the window. A minute later a very young girl came up and said "you are going to need to drive around and come back" and I said " so let me get this straight. There is nobody behind me. There's nobody waiting in line and you want me to drive around this gas station and come back to this spot before you can give me my food."? And she said "exactly". So I put my car in drive drove quickly around the building, everyone in my car laughing their butt off, and came back to the window in what I would guess was 25 seconds later and waved at the people inside, who were all gathering to look out the window at us. The original lady, the young girl, a new lady to the scene who looked like she might be the manager on duty becuase she was NOT laughing with us, and a very tall young man who was standing in the back making eye contact as if to say "I am NOT part of this crazy drive-around-again crew". They handed us the 5 ice creams. The "manager" lady was staring me down and I said, "we'll be back tomorrow to do some laps around the building". Still not smiling. And we drove off. So here's what I think is happening you've got some stupid policy some stupid process that requires them to be on a clock. The moment somebody drives up to your window and they are reprimanded or they get in trouble if someone sits at that window too long. So to keep their reports "good", they require me, the customer to help by driving around and around and around the building so that you don't get bad metrics at the window. If that is not why these people had me drive around the building and come back within 30 seconds then I cant explain why they were asking me to do that because literally there was NO people in line. NO people behind me. Here's the bad part people. This place is nice. The food is always good. The ice cream is TOP NOTCH. But people need to remember that customers are the reason you're in business. Please don't make me go to Chick-fil-A or McDonald's for ice cream. I want to make this work. But you gotta respect the customers. I'll still go back. And if you stay good and get better, I'll make this a 4-5 star review with updates!!

Went to get a Snickers blizzard on today today March 23rd 2025 the young lady fixed it and it was…read morevery loose very very loose like if it was a bad milkshake I'm very disappointed in this . It wasn't even turned upside down to make sure there was any thickness or substance to it. I was very disappointed in that I feel like I wasted money... I couldn't even eat it. And giving it another chance would be a big chance for me after that. They got to do better. Very big disappointment. Sad

the best ice cream around and sooo many flavors! my husband and i's favorite ice cream shop…read more reasonably priced too!

A quaint and clean shoppe suitable for an impromptu ice cream date…read more They have a wide selection of flavors. I tried the one with the maraschino cherries in it (couldn't tell you what they call it), while my fiancée got their birthday-cake-flavored ice cream. I liked mine, but I probably wouldn't ask for it again; she enjoyed hers, but wasn't a fan of the cake-chunks in the ice cream. Some things are better left simple -- but to each their own. The ambiance for their outdoor seating in their evening is nice. Very tranquil, despite the seating area being positioned near the roadside. I would like to mention, however, that there *is* a fire station literally right next door, but it's hardly a bother and doesn't negatively impact the setting. My only qualm about this place is that the server who helped us manhandled our waffle cones with his bare hands, which appears to be a normal occurrence here. It might just be a me-thing, but any sort of food handling that involves touching items I will eat with your bare hands is just gross. I would definitely come back here, but I'll probably just get a cup of ice cream instead of a waffle cone.

Stopped here today and the place is so cute! We ordered a sundae and a vanilla milkshake and both…read morewere delicious. There is a lot of covered outdoor seating, so it's the perfect place to sit in the shade and eat yummy ice cream! It's also next door to Southern Charmers which is full of cute crafts and gifts. Definitely worth a stop to get a sweet treat and browse.

Stopped today for an afternoon treat. Ice cream was delicious, prices were reasonable, and the…read moreservice was fast and friendly. We will definitely be back. So happy there is an ice cream shop so close!

I've been looking forward to this place opening since I've heard a lot about it. They are still…read morevery slow, due to recently opening, and you cannot use the app for rewards yet. The workers have been quite pleasant. The fries and tots are good. Fried just right and nice seasoning (despite the rather anemic photo). The burgers are alright. Produce and buns were fresh but the burgers (both) were thick and very dry. Next time, we will skip the double and try the single instead. The concrete custard dessert was delicious. Nice ratio of frozen custard to mix-ins. I'm planning on returning later to give them another chance on the burgers. I think, with time, it will all work out.

Wow. What a miraculous turnaround from an amazing cool fun happening restaurant to a slow, groggy,…read morenon-customer focused wasteland. We waited almost a year while this place sat half built and then when it opened we were here on day 1 to eat. We came every day that first week and it was a happening place. Then about a month later, we came in and no one would come over to our table to take our order. And as we got up to leave the manager said nothing to us because she was busy outside trying to offer a gift card to someone else who was saying they were going to Cookout becuase they actually made what their menus said they made. I came back another time and the service was terrible. I came through the drive through and they messed the order up and I had to come back to get missing items. I'm sitting here today waiting for an order when there are only 3 other parties here. No one is in a rush, nobody cares to ask how you're doing. The robot is broken. Their ice cream custard and deserts don't exist today because the waitress said that they were so short staffed that no one could make the ice cream for today. I give this place another month or two before they have to close the doors. It's a shame. It could have really been amazing. Everything rises and falls on leadership and I see no one here anymore in this restaurant that seems to be leading. Everyone is just moping around sluggish and lazy and no one is caring a bit to help the customers. There are SO MANY other options here in Statesville. All right in this area. If you want my suggestion, go ANYWHERE but here. I honestly believe this will be my last time here. Sad. You could have really been good.

Terrible customer service!! Employees are rude and drinks…read moreare always made wrong or unavailable. Store owner/ management should really look into bettering customer service and train employees properly.

Thank you for the ice cream cake save today !! Awesome job and we will be back )) My husband love…read morethe cake and it saved the day, His birthday was the day before and the cake I had gotten from another store was horrible, nearly expired and was crushed....a major fail ! This cake was beautiful and made up for a huge disappointment.....THANK YOU !!!

I stopped in to pick up dinner this evening after work. My burger wasn't even edible. It was way…read moreovercooked, but cold, like it had sat there for hours. I was wanting a good burger not that McDonald's crap. But ended up with far worse than McDonald's.

A bit of a ride from Harrisburg for a hot dog but never Jay Bees never fails to be worth it.read more

Amazing!!! I ordered some steak tacos from door dash and they did NOT disappoint…read more For less than $20 I had FIVE amazing steak street tacos! They were SO good and what an amazing value! They also threw in chips and salsa at no cost which was such a pleasant treat. I really loved the meal. I had a hard time making my choice because they have a HUGE menu with many enticing options but I am not mad at my choice! A great dining experience!

We decided to stop by this place while on a road trip. The reviews looked good, so we thought it…read morewould be a great choice. Plus, it's minutes away from the Highway. It's a big spacious restaurant. We were seated promptly and brought some warm chips and salsa. Salsa was good. Chips were basic. Service was prompt. The food was just ok. The chicken enchilada verde was quite good. The chicken was moist and seasoned. The verde was a tad bland, but the chicken was seasoned so well that it balanced out. The pork tamal was drier than the Sahara desert and basically inedible because of how dry it. The pork had a strong flavor of raw chili. The tamal is a hard pass. The refried beans were watery. The rice was bland. The pollo tropical was bland. The portions were actually small, but we did get lunch portions, so they were expected to be a little smaller. The prices were good. Our whole ticket with drinks was under $30. I likely wouldn't go back because there was an overall theme of a lack of seasoning in the food.

Service was prompt friendly. The bacon and blue burger,…read morefried mushrooms, pasta salad, the country bacon burger and fries were juicy, tender, cooked perfectly with amazing beef flavor. If you don't come here you are missing a wonderful meal. The ambience was so nice calm but rustic and the welcoming.

Stopped here after traveling long time the service was amazing!! The food was good! And I…read morecustomized my sandwich a little and they were great about it!