Only months into moving into our newly bought house the sewage came flooding through our kitchen…read moresink and bath tubs. I snaked the drains and it did no good. Flow came out and told us, we had no septic lines, they had rotted away. They sent a crew asap. As they tunneled more and more pipes crumbled, I saw them pulling out the broken chunks bit by bit. After replacing all the pipes no problems. We've had them out since then to repair our kitchen sink and a running toilet. Always a great experience.

called them out for a pipe that was giving bad smells in the bathroom they ran the camera found the…read moreleak said they would run the camera at the end of the repairs to verify everything was done and at the end refused to run the camera smell is still in the bathroom and they refuse to come out unless I have more expensive tests re-run at my cost. The ones that answer the phone are not helpful at all. I should not have to pay to have them come back out in less than a week after I called them and told them the smell was not gone. they only want to charge for more tests when they should've done it while they were there. Do not use them lady at office is rude.

They probably don't have any other bad reviews because they probably scared their unsatisfied…read morecustomers with their lawyer, as they tried to do with us. These people came in during our emergency pipe burst situation and took advantage of us. They are part of Your Home Expert, a contractor business. YHE told us they would "fight for more payout" because the mitigation company chipped a tiny bit of tile in the hallway while they were tearing out the carpet. Red flag! They are the mitigation company! They know how to game the system so insurance pays out more, and who suffers? You, the policyholder, and your neighbors, whose premiums are just going to go up as a result of higher insurance payout. They claimed they found a mouse in the wall when drilling the holes to dry out the walls. I find this unlikely, because the holes are so small and spaced apart. The odds of drilling directly into a mouse? Small. This was confirmed when I spoke with an actual reputable company, who said that the likelihood is incredibly low. And, even if they did find a half-skeletal mouse, that is not grounds to elevate to Category 3--if anything, they would just cut out that area and clean that area. Speaking with a reputable company made it very clear the difference between a legit, respectable company and this Restoration "Experts" company. Bigger companies try to do as little as possible and be as minimally disruptive as possible. Restoration "Experts" tries to extract as much payout as possible from your stressful emergency situation. They manipulate you into thinking it's "YHE + you VS. Insurance Co" but it's not. If you just ask your insurance company for help, they will help you. ALSO, PSA, if you own your home (no mortgage), YOU CAN DO WHATEVER YOU WANT WITH THE INSURANCE MONEY (policy depending). Don't let these people lie to you and tell you that you have to use X money for X, because it is NOT true (policy depending). That is straight from the insurance company itself. Double check your policy to confirm but that was the case for me with my insurance company. YHE will probably try to threaten you and say they'll report you to your insurance company and TDI, but news flash! They have no basis to do so and are just trying to scare you. Don't trust these people. Go with a more reputable company. Please.

We had water damage in our living room, leading to a moldy area. The Restoration experts did an…read moreoutstanding job, remediating the area quickly. Their communication throughout the process was superb. Thank you! Highly recommend!!!

Had an insurance claim for a leak caused by ice maker water line, after being denied by insurance…read moreco for the claim and finally getting approval Paul Davis was assigned to do the restoration, I live in an older house and of course first inspection revealed the presence of asbestos so we were told by PD we could not enter the home for 3 days and that insurance would provide a hotel for my family and I during this process, that did not happen, next mold was found from the leak again we were put out another 3 days with no help from insurance, all of our furniture and appliances we literally taken out to the backyard and left sitting in the grass. Damage was done to the doorway and to the refrigerator, contractors hired by PD were an absolute joke, installing wrong tile in bathroom, replacing wall insulation with R12 when R14 was quoted to insurance co, I could go on and on. My wife and I spent over 60 days living in the house with no toilet, no kitchen and no communication from PD. End of story I ended up asking the man from PAUL DAVIS to leave my property with his contractor's and not return. PD left the house as is and I never heard from them again, not a single call from anyone at PD to find out why I asked them to leave. I spent 3 months redoing everything myself! If you can avoid this company I suggest you do.

Our home in Garland experienced a massive water leak that soon developed mold on the flooring and…read moreexposed asbestos in the walls. Keith Furlough @Paul Davis Garland was called to manage the water damage and drying; as well as the remediation and abatement protocol. Keith has been a pleasure to work with. He is kind and comforting during a stressful time to the home owner. He is also an excellent communicator. He made sure he was available from early morning to late evening to answer calls and questions. He worked with the insurance company to ensure all qualified charges were paid. He even found areas for payment that were originally missed prior to his call to the insurance company. I always felt Keith was our representative and had our best interest in mind through out. Many thanks to Keith Furlough. A professional and a gentleman.

Based on previous work, I was a repeat customer…read more Making the appointment was quick and easy online. Their prices are average for the service. They showed up on time. It goes down hill from here..... They literally scratched my windows!!! First they tried to blame the dog, who is small, 17 years old, blind and deaf. When I pointed out scratches that were too high even for a young, energetic dog, they just looked at me. Finally, I showed them a massive amount of scratches at eye level, on a full pane door that I had just had installed....A BRAND NEW DOOR WITH BRAND NEW GLASS..... That's when they called the owner. The owner showed up, looked at the damage and immediately started saying they didn't do it; I insisted they did. Had just one window been damaged, then perhaps who did it would have been questionable, but many windows were scratched and in particular the brand new one was very damaged, with the same kind of scratch markings, so it clearly pointed to them as inadvertently causing that damage. We went back and forth about it several times; the conversation was calm and rational. He asked me what I wanted to settle this and I said I wanted recompensed for the door so I could replace the glass or the door, (which ever was cheaper). The other scratched windows I'd let slide as they scratches were low and not that noticable. (The scratches on the new door were all at eye level) At that point, he said he was calling the police. I didn't think I heard him correctly, so I asked him again....and he repeated that he was going to call the police. I looked at him in disbelief and asked him why. (wouldn't you have???) He said he was filing a report with the police since we disagreed on what happened. I told him that this was their damage and what did the police have to do with it, to which again he replied that he was calling the police. I stared at him in disbelief; had he said he was calling his insurance company, I would have understood and appreciated it, but he was going to call the police!!!! I told him, "Fine, call them." I I literally escorted him to the door and told him to 'get out'. I was calm and rational; I was in a complete state of shock. They damaged my property and they are calling the police! My head was spinning. This was a simple customer service issue, that his people created and he was shifting the blame to me as if I was the crooked one. Did he think this form of intimidation was going to scare me into changing my claim? Well, folks, he did, indeed, call the police~~HE CALLED THE POLICE..... he literally called the police, who showed up to take a report. Even the officer was shaking his head. When I asked him why the police were involved, he said he didn't know, that he was just doing his job and getting both sides of the story. He took the report, I apologized for wasting his time and public resources, still not fully understanding what had just transpired. His best guess was that the owner would try to take it to court, saying I defrauded them by not paying the bill which was: 1. never presented 2. nor was the job completed and 3. they damaged my property. I'd include pictures if there was a way, but photographing glass is difficult. My thoughts.......the owner clearly knew they had damaged the glass and was trying to deflect and shift the focus back on to me so I would back down. Crooked, crooked, crooked. What ever happened to integrity??? I am so disappointed in such behavior....and a week before Christmas, too!

They canceled the morning they were supposed to arrive…read more I've had them clean my home 3-4 times. The people they've sent have done a pretty good job. But you'll be notified that if you cancel your appointment less than 24 hours in advance, they'll charge you anyway. However, if they cancel your appointment 2 hours in advance, you get diddly from them. Just an email. I was left with a dirty home for my party when they canceled that morning. Its only fair that if you cancel on them without adequate notice, you have to pay, so if they cancel on you, they should pay you, right?

With all of the rain we have received lately, my house flooded. I had 3-4 inches of ground water…read morein over half of my house. It ruined 4 bedrooms worth of carpet, and my laminate flooring in the living room. I called Jerry at Paul Davis Emergency Services on Sunday morning. He was out to my house within a few hours, he did a detailed inspection of my house, talked to my insurance company, and explained what would need to be done to fix the problem. He provided a detailed estimate the next morning. He came back out Monday morning, removed all the damaged flooring, cleaned up the mess, and placed dehumidifiers and air handlers through the house. During the whole process Jerry was courteous, professional, and went out of his was to help me. He came back twice during the drying process to check on the house. He went out of his way to provide great service and knowledge about the process to me. I Highly recommend calling Jerry if you need water damage taken care of quickly and professionally. They answer any day of the week, so don't wait and let mold or mildew set in.

A tankless water heater was purchased from 3G Plumbing and installed by them. The water heater…read morefailed city inspection 3 times before approval by the inspector. The inspection required a larger gas meter, several gas regulators, and exhaust vent pipe none of which was initially installed by 3G Plumbing. I later had performance issues with my water heater. In my telephone conversation with the manufacturer I was informed that 3G Plumbing did not install an air intake pipe for venting outside which was the causing the performance issue. The manufacturer would not honor the equipment warranty until the pipe was installed. I contacted a qualified plumbing company that agreed with the manufacturer and made the necessary equipment correction per the installation instructions. Buyer beware. Do not use 3G Plumbing for water heater installation.

3G Plumbing and Backflow - I recommend. My neighbor worked with Ryan and I worked with Chad…read more 214.356.6867. Basic issues (leaky toilet) and bigger problems (water leak behind shower tile, water leak in slab foundation).

Alberto and team did great job. I had tried 5 landscapers over 2 years to do job after patio was…read morebuilt in 2017 and they were all no shows. Alberto was responsive and quick. He met with me to pick out plants at wholeseller. After job completed he addressed the few minor issues raised even after full payment. They also do my weekly lawn maintenance now. (Pics: Patios and concrete sidewalk by Bobcat Custom (2017), rock paths, stone steps and beds/plants by Homescapes (2019)).

Found them on HomeAdvisor who got me in contact with these guys. Got a prompt call back from…read moreAlberto and he showed up the next day to give me a quote, on April 4th. Was looking for a quote to put concrete in the entire back yard so no small job. Here I stand on May 20 with no call back and I called and left him a message. To top it off, I tried to leave this review on HomeAdvisor and they refused to post it since "money didn't exchange hands." Makes me wonder how true HomeAdvisor reviews are? Ever noticed how everyone on that site is a 4 or 5 star? Don't forget the companies pay to be on HomeAdvisor, can't allow a bad review for the person paying you.

We had a few shingles blow off of our roof peaks during this last rain and wind storm that came…read morethrough on Thursday, March 2nd. I remember Matt being a professional, courteous, and knowledgeable representative from the roofing company that he previously work for. A couple of years ago, he came out to give us a roofing estimate for a different roofing situation, but he stood out in my mind because I liked his integrity and honest work ethics. So, I thought of him immediately this time and sent him some pictures through messenger of our slight roof damage. He got back to me quickly with a time and an estimate. He sent Alfonso, who came out in less than 24 hours from me reporting it. Alfonso was polite and professional. He even found a different area on our roof that had some shingles missing from the storm that he replaced while he was on the roof repairing the other spot that I had originally reported. Overall, I recommend this roofing company for your roof repair and roof replacement needs. It's an honest and reputable company.

We had a hole in our vent roof and loose shingles near the gutter. I called OneSource Roofing and…read moreleft a message. They called back within min, provided a quote, and were completed the next day. Amazing response time. Online quote/ invoice and payments were so simple. We will definitely keep OneSource roofing contact info for future roofing needs.