I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

Impressive. I needed some support, some last minute…read morecleaning. Yelp projects is very new for me but I tried it out. ICON was answering my request, gave me a fair price and after I asked when her associate would come, she answered 25 minutes. And she came, kicked ass, took names and I'm a very happy camper. Thanks a lot, I really appreciate your help.

Before choosing to work with Tidal Loans, consumers deserve to know what to expect. Once the buyer…read morewas committed to the loan process, communication became extremely difficult. Loan terms and fees changed, deadlines were repeatedly missed, and dozens of emails, calls, and texts went unanswered. The transaction ultimately closed more than three weeks past the original contract date, creating unnecessary stress for buyers, sellers, agents, and title company involved. What was most disappointing was the complete lack of respect shown throughout the process. There seemed to be little understanding -- or concern -- that there are actual humans involved in these transactions. Buyers and sellers are making major life decisions, money is tied up, legal liabilities are involved and professionals are left trying to manage chaos with little to no communication from the lender. Buyers - keep in mind - that YOU are legally obligated to the terms of your purchase contract regardless of lender delays. Working with a lender that does not communicate or perform in a timely manner can put you in a very difficult position. Our experience with Tidal Loans was frustrating, exhausting, and highly unprofessional. I would strongly encourage anyone considering them to do extensive research and proceed with caution.

I am so far not impressed with the service. I am waiting to hear back from a manager so this review…read moremight change. A friend recommended Cameron at Tidal. I sent him an email asking if he was able to do a 5 unit. He responded back saying yes and that my email had gone to spam but he should have that resolved. I sent over my email with a deal i need to get done. I didnt' hear anything back by 7:30 that same night. When I got into the office this morning, I still had not. So i reached out by telephone. The system rang, played some music, and then hung up. A minute later I got a ring on my phone. It was Cameron and this is where the rudeness started. To make this long story short, Informed him the system wouldn't let me leave a message and I had emailed. He informed me that they are just really busy, never said they weren't or my deal was first in line. I just wanted to make sure he say it. Most professional email back that the loan was received. Then changed his story to state he did email me back (he didn't). He had a snarky attitude the whole time and just not someone I would ever recommend to work with. I have been in sales a long long time. When I asked to speak to a manager, Cameron, passed me off to a coworker who then tried to say they were management. Finally he said they were a meeting for pipeline review with processors. We will see if I hear back. Just based on this alone, I wouldn't recommend, but i am not seeing amazing ratings recently either. So maybe it is a sign.

Words cannot describe how lucky I was to be introduced to Robin Germen-Curtis. I recently…read morerelocated to the Houston Area from the suburbs of Chicago. I moved to Houston with the expectation of finding a house within a two week period not realizing how crazy the process was for the rental market. She understood the importance of getting me into a house. She was patient and determine, she had gotten to know me and know exactly what I needed. She found me a home that exceeded my expectation and I can't thank her enough. If you are looking for a realtor that about integrity and excellence Robin is that person, extremely detailed and patient and always on top of her business. She has a kind spiritual soul with a winning attitude. Robin is undeniably the BEST at what she does.

From the owner: When it comes to finding a new home or apartment home, we work hard for you and provide a very…read morevaluable resource. As leasing specialists, we can quickly match your specific lifestyle, budgetary and location preferences to a list of communities. We offer a personalized service that saves you time and simplifies a task that might otherwise be stressful.

Everything started out great, personable and all but in the end this team left out important…read morepaperwork and left me in a conflict with tenants over appliance ownership. When you hire a real-estate agent you are trusting and paying them to make sure they catch all the contract language and addendums that are needed to ensure a smooth purchase this team failed to do so. Worse yet they admitted this to me personally (not in writing of course) but didn't have the honor or integrity to even attempt to make their mistake their mistake right. The correction would have been less than $500 but they have zero sense of personal responsibility. Once they get paid they are done with you and will leave you holding the bag and dealing with what ever mess they caused.

Katie goes above and beyond in the real estate hunt, from arranging viewings of the perfect venues…read morebased on our personalities and budgets, to making sure everything was tied up and ready to go for our move-in. She is responsive (almost to the minute), and solves issues before we even identified them (including getting breakfast tacos for a hangry boyfriend who didn't realize he needed fed). Great process!

I'm not sure where these people got or bought my info from but I received 5 calls from them over 4…read moredays. Also keep getting text messages from another 832 number that I assume is them. I thought it was a robo caller but googled the number and found these people. Very annoying and persistent with questionable business practices.

My husband and I have gone back-and-forth several times about selling our current home and…read morepurchasing a new one. We've reached out to Erin Ermon on a few occasions for help with pricing our home against the comps in the neighborhood. She's always been very eager to assist us and share listings of homes we might be interested in purchasing. With that said, she's never made us feel pressured to make a decision. We have ultimately decided to stay in our current place (for now) but when we finally pull the trigger Erin will be our go-to agent!

These are town homes located on the corner of caroline and wentworth in the museum district.read more

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.