I liked this spa a few years back, but lately not so much for different reasons but this is the…read morelatest. The "manager" who hangs out in the front checking guests in talks very loudly which doesn't add much to your tranquillity while waiting in the lobby. During the massage, there was banging going on on the floor above me. It sounded like someone was moving boxes and people walking. I can remember hearing noises multiple times while I was there in the past as well. This detracts from the peaceful calm you hope to enjoy during the massage.

We were a party of four. I would like to say the masseuse that each of us were given were…read moreexcellent. They were indeed some of the best masseuses we have had in the Southeast. The Tuscany team at the front desk was very unprofessional on 11/29/24 at 9:30 a.m. There were many things that were unprofessional and unkind that happen that morning but what I took offense to most was not being offered the use of the women locker/change room. We thought that you were a small facility that didn't have this amenity. It was only after we were leaving we realized that there were other clients with robes on sitting in the waiting room that there was a women change room. There is definitely a need for customer sensitivity training.

I debated leaving this review as I have had great experience with previous massages and facials- my…read moremost recent being in May. I went this past weekend for a massage and facial and left a bit dissapointed. My massage was great, even though I think it's absurd to pay extra for aromatherapy when that literally sets the tone and vibe for a massage. The masseuse did a wonderful job addressing my problem areas. On to my facial- the esthetician, Raleigh, was friendly. I scheduled the dermaplane facial. She didn't assess my skin before the facial, didn't ask about problem areas, didn't even tell me what she planned to do for my face. I let her know that I was interested the Oxygen facial and wanted her input for what I was trying to achieve for my skin- brightening and even texture, but said I'll let her tell me what my skin needs. Her only response was "this is a dermaplane facial". And that was it. After it started I asked if there was a heated blanket on the bed as it was cold. She checked and said there wasn't. That's it. She continually used a lukewarm, thin rag on my face through out the session. Afterwards, as I was getting up to my robe back on, I noticed Ordinary skin products on the counter. Not sure if this was used on my face but this is a dissapointment that they utilize these cheap products on anyone given how expensive their services are. When I walked out of the room, she showed me to my locker, said thank you and that was all. Nothing telling me about my skin or services as others had done in this very place. Overall this service alone has deterred me from coming back as I can get better services, better product elsewhere. It felt rushed and almost like she was there to do her job only, not to offer the customer experience one expects when coming to the Retreat.

I booked a massage & a facial. The massage therapist checked in often on the pressure, comfort and…read moreareas that needed attention. Facial was excellent, my skin is glowing and soft. The spa area was relaxing, warm & private.

I love this place . I have 10/10 experience every time ! ALL SERVICES ARE WORTH IT!!! I'm…read moredefinitely addicted to coming ! I'll never get enough !! My body, my skin , my gut health feels so great too ! I highly Recommend!!!

Great experience. Devote time to self-care with an excellent foot detox experience at this calm…read moreand comfortable Black-owned establishment. Ms. Cheryl is kind, knowledgeable, and very accommodating. My Mother in Law recommended this experience and arranged for it today. I'm glad to support this Black-owned business here in Evans. I'm glad they exist. Do come for the foot detox and other wellness services such as colonics in a serene and calming environment.

Amazing place! Had permanent eyeliner done by Annette Gray. She is a master! I would not go…read moreanywhere else!

By far the best spa in Augusta! I absolutely love how tranquil and relaxing the space feels as soon…read moreas you enter. The staff were extremely welcoming and professional. They've clearly been trained by an amazing manager or owner who knows how to create memorable experiences. Y'all I was so relaxed during my treatment that I actually fell asleep. So embarrassing. lol. Rebekah and her staff are truly amazing and I recommend Rosewater to all of my friends and family!!

I came for the head spa to get a head massage and it did not disappoint! Pretty sure at one point I…read morefell asleep. Relaxing and my scalp and hair felt great after! I'd definitely go again. Parking: private lot, no issues Venue: clean, smelled nice, friendly staff Service: came to get the head/scalp massage

Luxury spa experience in a great part of town. This location is easy to get to with convenient…read moreparking right in back. I've gotten two massages by Nicole. She is absolutely amazing. She ask questions throughout the massage to ensure the experience is everything you need it to be. I love the scent of the oils she uses. The rooms are comfortable and cozy.

I went and had a 2 hour massage. The therapist was not good despite thinking he was. He was very…read moreawkward (which was fine) but all he did was rub the lotion lightly on a few parts and then hold a spot for minutes at a time. This does work when partnered with actual massage techniques but just a light lotion rub and then that didn't release my muscles at all. I he barely got 1/2 of me and I didn't feel worked on at all, back felt worse when I left. My arms, feet, scalp, and legs were barely touched if at all!!! I got 2 hours so my whole body could be relaxed and worked on. Then the front desk lady just kept asking me about packages and overall it was one of the worst massages I've had and I won't be back.

The office is clean but they did mess up my reservation with my original massage therapist…read more However, it was a relaxing message. Charmaine did a quick consultation before the massage to make sure she addressed any areas of concern. She also made sure to explain if a certain technique may be uncomfortable, great communication.

Best massage I ever had. Bela was fantastic, though not much English. Above board, reasonably…read morepriced. Went with my Army son and his was great too. I'd go again, but I'm only visiting.

My upper back and my lower back were killing me with pain for weeks now. Could not stand up…read morestraight because of the spasms- each time I had a spasm, it takes my breath away (could not even breathe the spasms are so bad). Went after work and did a 1 hr massage and it was worth it. You want relief- you have to check them out. I got a deep tissue massage.

Michelle is absolutely the best masseuse I have ever seen. The strength in her arms and hands along…read morewith her skill makes a massage feel like a workout. The facials are so relaxing and the product choices are amazing. She always send me home with samples of what she used. Highly recommend this day spa. Makes for an amazing gift for anyone that could use some serious pampering.

Absolutely love this place!! Everyone is so talented. I always leave feeling relaxed and…read morerejuvenated. I would definitely recommend for any service they offer.