My husband and I have been huge keg fans from the day it had opened in Carrefour Laval. We have been loyal customers, from using the dinning private room, to having our Christmas parties and even our birthdays there.
But unfortunately the last couple of experiences have left a sour taste in our mouth.
Our first bad experience was Thursday July 18th, we sat at the terrace and as usual since Thursday's in Margarita night we ordered two margaritas, we asked our waitress to have it with crushed ice, she said that it is not in the specials and they only serve normal margaritas on special Thursday. This is not the case, as I come time and time again on Thursday for the Margarita and usually the waitress asks me if I wanted with ice cubes or crushed. This was the first time someone told me this.
We ordered the burger and half lobster with sirloin. My burger was burnt, which I told the waitress, her reply was this is how its cooked. Didn't even bother to change it for me. As for my hubby, his sirloin had a very bad cut and was mostly fat.
I was mostly disappointed with our waitress, she was in a bad mood, did not come over after I told her about the hamburger. Did not even come to fill our water glass. Very unprofessional. So unprofessional that we did not leave her a tip.
Fast forward to last night, which was my mom birthday, as mentioned we all love the Keg, so I called in advance and booked for 8 in the dining room. We were the first people there. We quickly ordered as we had a 2 year old and a 5 year old. We asked to bring the kid meals first as they were hungry, just a quick note that we had reserved for 5pm so the kids could have supper at the time they were use too. It took almost 40 minutes before the dishes arrived, they brought out the kids meals with the adult meals, which is not what we wanted. They got my dad order wrong, so it was sent back. In our culture nobody eats until everybody can eat. So while we wait for my dad's fillet mignon to arrive the rest of our food got cold. I also noticed, that my sister in law had no proper utensils for the lobster and no extra plate in order to put the shells in. We reminded the waitress 2 times until she brought it.
Last but not least, we had asked for a surprise cake for mom and the stupid waiter Benoit as he is picking of the dishes, says: " don't worry mam I will get the surprise cake for you in just a second. Is he stupid? " Also with the kids meal we could have two ice-cream, we specifically asked for one plain and one with a bit of chocolate. They brought us one caramel and one chocolate.
Honestly, I was disappointed and specially since this use to be my favorite place.
Now I found the service and quality of food had declined by a lot, its not like it use to be. This use to be a restaurant known for their consistency.
But after these two times. I am royally sad and upset that this had to happen on my moms birthday. read more