Hey Hello Hair! I…read moreabsolutely love this place. The ladies here are truly the best. I'm lucky to have Charla and Jessica taking care of my hair--my lifelong, deep red hair that I proudly say comes from my great-great-grandmother. It's that strong Indian red MC1R gene trait, and I don't take it lightly! I had hand and arm surgery in January 2026, and the girls even took care of my hair before my surgery. At that time, we were working through simple wash routines together because I couldn't wash my hair myself. They were so patient and helpful through all of it. By the time I needed my next move-up, I was ready to wash my own hair again, and they celebrated that progress with me. I truly love these ladies like I've known them for years. Everyone in the salon is so kind, fun, and genuinely caring--not just with me, but with every person who walks in. Going to my appointment at Hello Hair is something I always look forward to. I genuinely love being there.

I've been seeing Hallie for a while, and throughout my visits it has always been clear that gray…read morecoverage was important to me. At my most recent appointment, I specifically asked to focus on covering my grays, and she confirmed that we would make sure they were properly addressed. Unfortunately, the service did not fully resolve that concern. (And I paid over $300+) It was difficult to see in the salon lighting, but once I got home a few days later, I noticed quite a few grays still very visible. I reached out to let her know. Since I was in the process of moving, it wasn't feasible for me to come back in right away, but I was hoping we could discuss an alternative solution once I got settled or explore some form of help given I wouldn't have the time to come in right away. Instead, I was sent a link to purchase a gray touch-up stick from the salon. That response was disappointing and, in my opinion, not reflective of a professional resolution to a service concern. Clear consultation, and follow-through are essential in this industry, especially when it comes to gray coverage, which requires intention and attention to detail. If something cannot be fully achieved during an appointment, it should be communicated transparently with realistic expectations and options discussed in advance. I hope this feedback is taken as an opportunity to refine consultation practices and client care. Growth comes from listening and improving, not from becoming defensive, rude, or passive-aggressive. I truly wish her the best and hope she uses this as a learning experience. (And others find this useful if you're looking for gray coverage as part of your service) And btw(after reading the owners response): this was NOT a gray blending service, it was always very clear that I wanted my grays fully covered each time I came in.

Aireonna is absolutely amazing. She takes the time to make sure her services are tailored to your…read morespecific skin type and needs. She's incredibly diligent and truly skilled at what she does--honestly just killing it. If you're looking for an esthetician, Aireonna is who I recommend. I absolutely love her. I've even had her do services on my mom and husband, and they both loved their experience as well.

I have gone to Brassfields for 30 + years. Annie has been doing my hair for the last 20 years. Last…read moreSunday at church a women came up and said she has been seeing me frequently at church. She commented that she has admired by hair cut and coloring and wondered where I got it done. I told her I used Brassfields. She said she had used Brassfields when she lived in Tacoma. Over the years I have been asked many times about who does my hair. I don't have a lot of time to spend on my hair, It feels good to hear my hair, even with little effort, catches peoples eyes.

I highly recommend coming in for a facial with Colleen. She listened to all mr concerns and…read morerecommended the proper facial for what I needed. Two days later and my forehead is completely clear and the texture of my skin is baby soft. I'm so so so happy with the results! I feel hydrated and was complimented by someone in the airport on how glowy my skin looked. 10 stars if I could!

Colleen gives an amazing facial ! She customizes everything for your skin every single time, she is…read morethorough and very careful to not push your skin over the edge and takes it easy as she gets to know how your skin reacts to the products she uses. I have been getting consistent facials from her since May and I can tell a huge difference! Thank you!!!

Jo is great for massages and Sarah did a great facial!…read more Everyone is so nice and a lot of small amenities which is always nice

Robin, an exceptional esthetician, genuinely cares and is incredibly kind. My face always looks and…read morefeels amazing after her facials. While everyone at Serenity is wonderful, today's facial was truly exceptional.

Got a haircut done there on Tuesday and I had a pleasant experience with Katie. Katie was great,…read moreshe was very friendly and easy to talk to. Showed her a picture of what I wanted and I am very pleased with the outcome. I'll definitely go to her again for my next haircut. Thank you Katie!

I booked an appointment for hair coloring, but after meeting with Franky, I decided to add a…read morehaircut as well. Franky did an amazing job with my hair, even though he was initially hesitant about my request because I had a wedding to attend. He expressed concerns about how my box-dyed color might affect the outcome of the look I wanted. Franky worried that the color might not lift as I desired and suggested a few alternatives. After I assured him that I would be okay with the outcome and that I trusted him completely, he went ahead with the process. His diligence and creativity produced a fabulous result. I absolutely love my new hairstyle, including both the color and the cut! Thank you, Franky, Rebecca, Katie, and the entire staff for all your assistance and making me feel at home!!!

UGH IF I COULD GIVE YOU NO STARS!!!!!…read more These guys were at the top of my list when I searched for massage places that accept worker's compensation insurance. I visited their website, reviewed all their services and read their reviews. I was eager to get relief from a job-related injury. However, I quickly discovered they are no longer willing to help. They advertise on their website that they assist with bodily and work-related injuries, but they have stopped doing so because they don't get paid the way they want when dealing with L and I. I was told this directly by a team member when I called. It's unacceptable that the medical field prioritizes profit over patient care. I injured myself on the job through no fault of my own, yet I am being denied proper treatment. This is selfish and unjust. If you want to retain customers, update your website immediately so people in genuine need are not misled or left suffering.

Literally a hidden-gem! I was pleasantly surprised by this establishment and the amazing massage I…read morereceived from Stephanie. I receive regular massages and facials (high end to medium standard/locally & during my travels) so I am very experienced in spotting a quality spa and know what great service looks like! The dim lighting and ambiance is very nice and calming. The establishment feels exceptionally clean and nicely decorated, even the waterfall faucet was fascinating! Not high end but good enough, great quality massage spot. My masseuse, Stephanie, is so skilled, has great technique and was in tune with my body. She truly has the magic touch and maintained the firm pressure that I like. The customer service was excellent from all of the staff members. I love how easy it was for me to book online (a requirement of mine), even last minute booking worked out well! BUT...I should have CALLED to book as it is required to receive the $10 off of the first massage. Oh well, I love to support small business. The location is fairly easy to find with the help of Google Maps but, can be hard to spot since I do not recall seeing a business sign along the main road (I could be wrong). They share a building and entry with another business (I think it was some insurance company). The massage business sign is on the door so you know it's the right place! I was so pleasantly surprised by University Place Massage. I will definitely be a regular here with Stephanie. I highly recommend checking this place out ASAP!

I have had a variety of services here. Botox and fillers along with a variety of Lazer and peel…read moreservices. If I could give 10 stars I would. The services are top notch and artistically done. The providers are professional and knowledgeable. I've never felt pressured into services and find the pricing very fair. I recommend highly.​

so for providing a review they decide to not comment on the experience and fire potential referrals…read morefor sharing their 2 cents. if you want a consultation, then make sure to have time to be juggled on their books then they seem to have a right to be late in order to not give you an invoice. hopefully, if you decide to go with them, you will get the most from them and a timely service at that, if you pay first! my goals are being met & not by a place like this.

Doug and Amy, what a team! They really know what they are doing. I have gone to both of them for…read moremassages. Magical hands for sure. My mind and my body have never felt so relaxed after a massage before. My husband found them initially and he had gone to Doug for shoulder pains. Doug's knowledge and massage helped my husband to heal much faster. After his rave review, I decided to schedule an appointment with Amy. She did metamorphosis on me as well as the standard body massage. I wished I had magical powers to transport myself home immediately. I was so relaxed after her session. In my next session I scheduled an appointment with Doug. With my husband's rave reviews about Doug, I also wanted to experience his service. Wow, wow, wow! He is super knowledgeable and had listened to my requests and needs during our session.

I have been a dedicated patient for over a decade. I highly recommend them if you are about…read morepersonal, professional, quality and caring services. The facility is clean with a calm and natural appearance with beautiful plants. I would not go anywhere else for my self care.

I've been to Whitney every 8-12 weeks for the last couple of months for cystic acne and acne scars…read moreand have seen a night-and-day difference in my skin. We started with an Elite Facial and have since transitioned to Enzyme Therapy. Whitney's clinical approach is helping me address all factors impacting my skin (from diet, medication & vitamins, home environment, etc.) There are cheaper facial options, but I budget for Whitney because she is the best. Whitney is top of her craft and passionate about helping you reach your skincare goals.

It's amazing what a shut in order does to your skin. Or maybe it's the food? The stress? I don't…read moreknow, either way, if your looking for skin rejuvenation or maintenance, head here. The clinic is located on the backside of the building and has two flights of stairs. I didn't see any elevators for my mobility challenged friends. The clinic is cute, chic, and spacious. Racheal is a skin pharmacist. She's a massage therapist, what's the word...aesthetician. I went in wanting a hydro facial, but basically said, "look at my skin and give me what I need." She really tailored my treatment, letting me know what she was doing and why at each step. I appreciate that. I get the sense that if you know exactly what you want, she can do that, too. Clinic seems appropriate over spa. It's not just a vain beauty frill, she also treated and took care of my skin. Myskin was vibrant and well hydrated, like the pandemic never happened...alas. Pandemic or not, go here fast. Be kind to your skin and treat yourself:)

I'm a man and I got a facial. It was awesome! Many years of being too white in places that were too…read morehot damaged my face pretty bad. Rose was very thorough and explained what she was doing. I felt and looked better immediately and Rose made a plan that I can follow to help renew my skin.

Great customer service, friendly and sassy, just the way I like it!…read more I had a bikini and brow wax and was super happy with my results