I would find an independent lash tech. This is a very corporate scam like vibe, not realistic. I made a same day appointment and paid the 50$ deposit for a classic fill. I called within my 15 min grace period to reschedule because something came up and I was not going to make it in time. I asked to reschedule for the next day. The receptionist said I had to pay another 50$ and in total it would be $160 for a fill. The original price is $85. I was going to pay double just to reschedule. It's insane especially since I was asking to reschedule not to cancel and it's a fill. Save you time and money. These people are robotic, and I'm sure they've had to reschedule an appointment in their lifetime and never had to pay double to do so. read more

I got my lashes done today and I was so disappointed. My friend recommended me to this place and the workers seem to not know what was going on. The stylist I saw was very sweet. However the other half of the customer service today was super unprofessional. Don't waste your time and MONEY!!! After explaining to my friend who has an account there she is going to cancel and we are finding somewhere else. read more

I've been getting my lashes done here for years, and the experience is always exceptional. All the girls are wonderful--friendly, professional, and incredibly skilled. My lashes always look perfect, and I wouldn't go anywhere else! read more

I truly appreciate how much the team cares; especially the manager, about the client experience, which matters more to me than anything. Tessa did a fantastic job with the threading, and the technician who performed the lamination was kind and professional. The facility is beautiful and well-maintained. The follow-up from management showed a genuine commitment to customer satisfaction, which speaks volumes about their values. read more

Love my hybrid lashes. They always do a wonderful job and the salon is clean and professional. 5 stars!

Every appointment with Ashlynn is perfection. Always beautiful full lightweight lashes. Great retention and not heavy or clumpy. Her amazing design compliments my eye shape. Fantastic technique and never rushed. read more

So far I have a fantastic experience at this location. Opted for the membership and get my lashes done every two weeks by Kelly. I love the hybrid look as it looks very natural, and that she takes the time to listen to what I like. We had experimented with color lashes which is always fun. The place is very clean and responsive to ensure it is safe for their patrons. read more

The Lash Lounge - Volume with some color - Eyelash Service Near Me - Lake Mary, Florida

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I had a less than perfect first experience here, but was so pleasantly surprised with the lengths that the owner and staff went to to make things right. Great customer service is important and they took my critique to heart, squeezing me in for a follow up appointment right away. I saw Tessa this time and she was a total sweetheart. She explained everything she was doing and made sure she had a clear understanding of what I wanted. My lashes look much better and I would definitely consider coming back again after my most recent experience there. read more

The Lash Lounge - What I asked for. - Eyelash Service Near Me - Lake Mary, Florida

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The team was friendly, punctual, and happy with the results on my brows. Thank you so much!

I've been coming here for over two years now for my lashes, and they've always done a good job. I couldn't say enough wonderful things about Tessa and Christy! The receptionists do a good job of following up with confirming appointments or ensuring the overall service was great. read more

Carolyn did an amazing job laminating and tinting my brows. My eyebrows look brand new which is hard to believe haha. She's very professional, efficient, and personable. Highly recommend, I will definitely be back! :) read more

You are down right lying. My last appointment was in January after your stylist Lisa left. I no longer wanted to do business with your establishment. You did not try to contact me so don't sit here on this site and tell lies that you did try to reach out to me you charge my card and when I contacted you then you sent me a letter about cancellation. You did not contact me in February, March or April and it is May that you charge my card knowing I did not contact you and you didn't contact me about the status of this bs membership . I just want my money back I can prove that there is not an email not a phone call coming from your establishment in regard to this situation, you have no reason to hold my $179. You have rented no service. I have not set any appointments. I have not missed an appointment. I don't wanna do business with you. You will pay me my money back or I will see you in court. Updated 5/18/2024 (407) 250-8866 Hi Felicia, this is is the owner of The Lash Lounge, I just spoke with you over the phone. We have asked that you send us a copy of your email requesting to cancel, however you are now stating that you put it on your google review which was this week. We would have been happy to cancel your membership if you would have sent in the cancellation form as stated.We suspended your membership so you could use up your credits, and advised you that you can cancel at anytime. Our stylist Lisa is coming back to The Lash Lounge in Lake Mary, and starting June 2nd. I was trying to have you come back in with her and use your credits, but unfortunately you are not giving me the ability to speak. No refund is due as you did not follow the cancellation process or tell us you would like to cancel. We were trying to work with you, but you made it clear that you do not wish to try and come to an agreement. My comment to the owner lash lounge Lake Mary, Fl Look I'm done I wouldn't return to your establishment if you paid me take those credits and you know what you can do with them just return my $179 and call it a day that's all you can do for me credit my card back your the owner and this is how you handle a situation you have a customer telling she no longer wants your membership or anything to do with your establishment and all she wants is her money back that you did not render any services what don't you understand? I will never return back to Lake Mary Lash lounge. I don't want your credits. I just want my $179 credited back to my card. I have told you over and over cancel the membership. I don't want it. I sent you an email and I'm telling you I don't want your membership. I wrote it on this review.As a business owner, you need to do the right thing and just give me my money back what your telling me and all your customers is that your not giving me back my money because I didn't sign a form how many ways can I tell you I don't want to do business with you and you can not give me a reason for charging me 179.00 for what do tell your customers what's the charge for what service did you render for 179.00 Nothing!!!! read more

Amazing experience for eyebrow threading newbie! They spent ample time with me and explained different production offerings and what would work best for me. read more

I am visiting from Los Angeles and needed a fill on my lashes , I found lash lounge bear my moms place and although their prices were higher than what I pay in LA which is wild for lake Mary Florida I decided to do it because I figured it would be amazing quality. Sadly I went on the 14th and had to already go back on the 15th due to some gaps. I told them I was leaving for Miami for 10 days and wanted them perfect . I even bought their bundle package with the proper eye makeup up remover and serum etc , mind you I've been getting my lashes done for ages and never did that but I thought hey if it will make it last great . Not even a week ! A week on I had to already buy lashes to put on to hide how much had fallen out . A crazy expense for such a short time , back gone mine usually last fear close to 3 weeks even ! I'm so dis read more

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My review is specifically for Sailys but i've never had a bad experience at this location. I saw that someone left a bad review for her and I implore you to take bad reviews with a grain of salt. I loved my lashes (see pic below). I got the classic level 1 because i'm cheap but she still made sure I looked good with the minimal price point. She was much quicker than some of the people i've had before and a great person to talk to. We laughed the entire time and made sure I got exactly what I wanted. I'd definitely recommend you book with her! read more

The Lash Lounge - Classic level 1, i like natural looking lashes. - Eyelash Service Near Me - Lake Mary, Florida

Lauren was great! She was very gentle and kind. She did an excellent job on my hybrid eyelashes. They look so pretty. Ambiance and service was A+. I would highly recommend this place. read more

Great location! I booked a lash lift and was able to get in on the same day. The staff was very nice and I love the finished look!

Christy is amazing stylist Also Lauren. Had lash curl & brow & lash tinting. Lash Lounge is awesome & the atmosphere read more

Lash lift and tint. Great service! Carolyne was great and did an amazing job. I have relatively short lashes and they have never looked better! read more

10/10 highly recommend if you're looking for a lash place. They were prompt, polite, and the facilities are so clean

10 out of 10 recommend this place! All of the stylists are completely well, knowledgeable and good at what they do. When it's your first time there, they will walk you through what you're looking for and recommend different sizes and shapes to fit your needs and your wants to create your perfect look. my favorite stylist there is Joya! She always goes above and beyond to make sure that I'm happy with the work and always gets my refills done super quickly! read more

The Lash Lounge - Eyelash Service Near Me - Lake Mary, Florida

I got my eye lashes tinted today with, Christy! She did a great job! I've seen several girls for an eye lash tint and they always turn out great! read more

Kristy was very patient and kind. She made sure she did my eyebrows just as I wanted, as I was very particular about how I wanted it. I am satisfied with the results and will return to see Kristy again. I recommend this place! read more

My appointment was made quickly I was able to get in the same day. My stylist was Sailys she is wonderful and made me feel very comfortable and gave me exactly what I wanted. I will definitely be back soon. read more

Tessa is awesome. Great lash lift and tint + brow tint. The space is super clean and has a calming energy. Hours are great they're open past 6 usually. read more

I have had an amazing experience at The Lash Lounge at Lake Mary. Amiya's leadership has been a breath of fresh air as she excels in delivering an excellent client experience. Lisa and Christy are very talented and I really enjoy my lashes. I recommend their product, membership program and commitment to customer service. read more

Joya did a fantastic job on my lashes! I had the volume level 3. I had very short short natural lashes and I'm so amazed how Joya was able to give me a full set of lashes. The studio is very clean and customer service is top. Highly recommend this place. read more

I am not the biggest fan of this place. I spent over a hundred dollars on lashes that Google says last an average of 6-8 weeks. My lashes lasted two and a half. When this was brought up to the staff they told me their lashes only last usually a maximum of three weeks. This place is not worth the money. read more

Staff was super friendly - stylist was great with my sensitivity. First time lash lift, she went in again with tint and even took the extra time to clear up my eyes. Took my daughter as well! Certainly recommend. read more

I have been going to the Lash Lounge for about a year and a half now I initially had a therapist who just recently left this location. I am VERY particular about my lashes so I was hesitant initially so I started trying out a new therapist by the name of Maiya when I tell you she is nothing short of phenomenal!!! she pays attention to detail she does exactly what I ask her quality of work is superb and my lashes last longer than they typically would,if you are in the market for an exceptional lash stylist go and visit Maiya ( Senior Stylist) at the Lash Lounge and Lake Mary Very pleased read more

Joya did such an amazing job on my lash lift and tint!! She made me feel so welcomed as this was my very first lash lift and tint! Amazing service and will be going back! read more

Worst experience ever waist of my hard earned money. Maybe you should consult 1st instead of telling the customer after the fact that their lashes are to spars. can't wait to show your poor work to my coworkers who was just as excited as I was sooooo disappointe. read more

I love that I can use my membership at any location. I needed to go to Lake Mary one day because I was on that side of town. They were able to fit me in for a fill super convenient. Always great staff love how luxurious and clean the salon is. read more

I had an amazing experience at the Lash Lounge at Dr. Phillips and I was even more amazed by the staff at The Lash Lounge in Lake Mary. They use quality materials and have beautiful displays! The owner happened to be there the day I was there and made me feel so comfortable! I've recommended The Lash Lounge to many of my friends and family. read more

Not worth the price. A classic is full set is $159. Not $100. The way it's marketed it's a bit deceiving. I've been to a handful of different Lash women and this is the first time it seems like they don't Lash every Lash or enough to where it looks full for a classic. And when my lashes got singed for whatever reason that I can't figure out how that would happen and they can't figure out how I could've done it. I was stuck needing a full set instead of full which I would have obviously done but I didn't know it would be 159. And I was stuck in the membership where I was supposed to get a fill next. I had one left.. Which is a value of $65. But 159+ $39 I'd have to pay for removal and they would subtract 65 that from it. Which is still way too much. Just wanted someone to be understanding that this is a situation I didn't see coming with my lashes being singed but instead of helping me out so that I could have a good experience here still they just only will help you if you continue to be a member, which I already told them I get my lashes For only special occasions and that I wasn't wanting to do more lashes until a couple months. But now they get to keep my $65. Now. I understand how "membership "works but things happen. I paid for two discounted fills. I was willing to pay full price for the one fill I did instead of the discounted of two fills. I didn't ask for any discounts. any refunds. I was just hoping to not lose that money. Owner isn't understanding. Classic lashes aren't worth $159. Customer service isn't where it should be read more

Christy always does an excellent job! She's professional and I am always pleased with her work.

Did not receive what I paid $120 for. I've lost about 7 lash clusters per eye, my stylist took a 20 minute call during my appointment, my lashes were not filled up. The manager told me every lash stylist has a different technique and that's why my lashes look so sparse after paying for a hybrid DRAMATIC fill. If results vary THAT much between stylists then your company has a training issue. I only got refunded for the dramatic upgrade. I'm still losing clumps of lashes and I just got them done yesterday. They don't care about kw ping you as a client, they only care about keeping as much of your money as possible and not making it right. SOOO disappointed in this company. I'll never come back to any location because of this experience. read more

I had been wanting to get my lashes done for a while, I recently became very insecure and I feel like mascara just makes my problems so much worse. I saw the lash lounge has a discount for first time guests and I put in my info.. about 15 minutes later the salon called and answered all my questions, I booked an appointment right then. Today I went in for my appointment, I got there early, I called and was able to walk in and use the restroom. The inside is so adorable, and there was no wait. Kellie was my lash artist. I was able to customize exactly what I wanted with the length in different sections and all. I got a hybrid full set, and added on mink. It took about an hour and a half max, and I'm absolutely in love with the result! Definitely coming back for my fill in two weeks! read more

first time client - great experience with Lauren. She is sweet and knowledgeable and my lashes looks fantastic

This was my first time getting lash extentions, I usually wear strips if I have a special occasion but its always a hit-or-miss for me to get them on. I got a Hybrid lash extensions done by Tessa H. and OMG she did and AMAZING job on my set!! I'm forever changed!! Tessa was great to talk to during the service and made my lashes look so perfect, she took her time to ensure I loved the final look. Definitely will be returning !!!! read more