Lash tech came out 15 min late. I don't think lash tech knew the difference between classic and hybrid because I asked for classic but definitely got hybrid and told me she mixed it because she wanted to "fill it in". Went back for a fix and all she did was take a couple strands out per eye. read more

The Lash Lounge - The "classic" lash she used - Eyelash Service Near Me - Plano, Texas

I recently got a lash lift and tint, which I've had done at least 15 times before, but this was by far the worst experience. The technician got a lot of product in my eyes, causing irritation that lasted a full week. I avoided showering or getting my lashes wet for two full days after the service, but my lashes fell within just 5 days. Typically, a lash lift lasts me at least a month. For $100, this is unacceptable. Even immediately after the service, my lashes weren't nearly as 'lifted' as they should have been. read more

The Lash Lounge - Lash lift after 10 days - Eyelash Service Near Me - Plano, Texas

Service received: Lash Lift Overall the staff was friendly which is why I leave 2 stars. But there is basically no noticeable difference in my lashes after receiving a lash lift from The Lash Lounge. There was also still glue on my eyelid when I got home that I had to remove from my eyelids. I would not recommend getting a lash lift here, but based on what I've seen and what reviews say, they are great at lash extensions. read more

The Lash Lounge - My before and after receiving a lash lift. Would not recommend this service from here. - Eyelash Service Near Me - Plano, Texas

I have been going to Hayde for over 6 years. She is amazing! I always get so many compliments on my lashes. Can't recommend her enough. All the staff is great as well. You know you are at a good place when they have the same employees working there for years. read more

Extremely upset. I was scheduled to have a lash lift and tint and was very excited about getting it done. It was supposed to be today and unfortunately I got a migraine which made me stay in my bed, take a sick day from work, and eventually led to vomiting. I called hoping I could reschedule since I physically could not drive myself to the salon but they said no and charged me for the cancellation. Very disappointed as I would have been a new client and would have appreciated a one time warning. I understand the policy for charging for late cancellations but when I physically couldnt drive myself it would have been nice for an exception. Make sure you are 100% able to attend this place if you make an appointment here read more

I went to The Lash Lounge after I had a bad experience at another lash salon in Plano. I saw both Tennia and Farrah, they both took their time and did an excellent job. The only problem I've had is that they are so good and so busy that I have to wait a few days before I can get in. The salon is clean, they observe all COVID-19 restrictions, and I would recommend hybrid lashes since I had such a great experience with them! read more

The Lash Lounge - Great lashes that last a long time - Eyelash Service Near Me - Plano, Texas

Update: Unfortunately, my technician, Chelsea, is no longer with the lash lounge. I went to several other stylists after Chelsea's departure, and sadly was very displeased with the results. The lashes were clumped together, and many fell off soon after my appointment. That being said, I still stand by my comments about Julie and Trish at the front desk. They are extremely friendly, customer service driven, and are absolute delights. Original Post: 5 stars 9 months ago, my morning routine consisted of a 15 minute battle between my short stubby lashes and 3 different types of mascara (One for color, one for length, and one for volume--TOTALLY not overboard, right?) Now, I am proud to say that I have kicked my mascara habit, and have lashes that far exceed anything that I could have hoped for. In addition to loving my lashes, I also love everyone at this Lash Lounge. Trish and Julie at the front desk are beyond awesome. I love that when I walk in, they know who I am, and who I am there to see. I see Chelsea for my lashes, and let me tell you---girlfriend is a ROCK STAR. She does great work, and is also super friendly and funny...definitely a plus when you're sitting with your eyes closed for an hour with nothing else to do but chat :) I get compliments on my eyelashes daily, and couldn't be happier with the Lash Lounge! read more

The Lash Lounge - Eyelashes courtesy of the Lash Lounge - Eyelash Service Near Me - Plano, Texas

I want to give another big 5 star review to Lash Lounge Plano! While my lashes always look amazing, today I had an extra great experience. I was having a rough day and started to say something about it to my stylist Hilary. She immediately just said take this time and zone out. I won't say a word. And she didn't say a single word while I just took the time to take a break from the stress of the day! Sometimes it is the little things like reading your clients needs well that makes for an amazing experience! Keep up the great work! read more

I couldn't be happier with my decision to go with top and bottom. After not loving my extensions in the past I knew it was bc my bottom ones were lacking in comparison. Finding an establishment that actually does bottom lashes was a pain, however I'm so glad I did. read more

The Lash Lounge - Eyelash Service Near Me - Plano, Texas

My daughter is 12 and as blonde eyelashes and Lash Lounge did a perfect job dying her lashes and eyebrows!! We will be going back for sure read more

The Lash Lounge - Eyelash Service Near Me - Plano, Texas

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Been a client for nearly 5 years, and wouldn't ever consider changing. Dare I say that Debbie is amazing (I don't want her to get so busy she can't fit me in!) - she's an expert professional, meticulous, and a joy to spend time with. It's like a dedicated girls' hour. I've seen Farrah in a pinch (another gem), and really, it seems as if all of the stylists are always busy, which I take as a good sign. I chose this location because of their extensive training, and my lashes always look fantastic (thank you, Debbie). Also, Abbi and Allison in reception are so friendly, they make it easy breezy. Cannot recommend enough! read more

Mia does a wonderful job! She is sweet and attentive, but works quickly! Go see her! read more

I have been going here for 6 years. My tech is Hayde for most of that time. Abbi the front receptionist has also been there too. My lashes are always done great! I have people ask me all the time where I get them done because Hayde does such an amazing job. Everyone is always nice and professional as well. I highly recomend Hayde and the customer service I always get from Abbi as well. read more

When Groupon advertised for Lash Lounge, I was STOKED. I made an appointment (they called to reschedule it once - no biggie) and anxiously awaited the day when my lashes would be full and beautiful. The girl that did my lashes was super friendly, the tint did not burn my eyes and while gluing the lashes on took about 1.5 hours it was not that bad as the girl and I just chatted. My left eye was red when I left from glue irritation but my lash professional said that would go away within a couple of hours. As I was leaving a tip at the register I made my next two appointments (the lashes looked great). I woke up the next day and my eye was now bloodshot and worse than it was the day before. Worried, I called the Lash Lounge and left a message asking what I should do, how normal this was, etc. No call back. My family was in town for Thanksgiving that week and I was so excited to show off my eyes but alas, the bloodshot eye continued. I had to wear glasses instead of my normal contacts for three days after that so no one got to see my awesome eyelashes. I thought that maybe I did not get a call back b/c the shop had an extra extended holiday but, no. No call back well after the Holiday. So, I called and left another message. This message let them know that I needed all future appointments canceled since I never received a call back and had no clue whether or not my eye sensitivity was normal for such an extended period of time. I am sure not going to keep damaging my eyes for lashes that lasted about a week before they started falling off in mass droves. I still never received a call back. I would have been a long term customer but am so disappointed with their lack of care for their customers. Don't waste your time here - go somewhere else. read more

Let me update my experience with Lash Lounge after being a bi-weekly customer religiously for 7.5 years .. Recently I called in 3 hours before my appointment to cancel it due to a medical emergency and since they could not fill the appointment with another paying client I was advised by Devin ( receptionist) that I would have to pay for that no show. I reminded Devin of 3 recent occasions (all in previous month) they cancelled my appointment, on 2 occasions I had driven all the way to Colleyville , being 2 hour drive ..round trip. I was so pissed I was crying!!!! I advised Devin If The Lash Lounge can cancel on me and think you are not going to be held "to the same standards", After being their client for 7.5 years you obviously don't appreciate my loyalty, the money I've dropped their is clearly more than your average customer. So I'll just take my Buisness elsewhere ... Devin contacted Anna Ceo explained how they had cancelled on me , I'm a long term religious client .. Anna stood by their normal procedures .. Bill for no show. Anna Phillips CEO @ lash lounge .. That's a hell of a way to treat loyalty . You can do that to other clients but not me...I quit you!! And if I could give you ZERO STARS .. I would read more

I rarely write reviews, but for all customers entertaining the idea of getting your lashes done here- let me leave you with this. I began going to the Lash Lounge when there was only one location/Colleyvile Texas. I was so impressed with it, that I actually told the owner (Ana) she should franchise her store. For over twenty years I've been a model. And I've worked with a number of clients who ask to do "trades". They use my images in their stores, online, in magazines- for trade. Meaning I receive their services, in trade to use my images. Neither party gets paid. But in the end everyone walks away happy. Or so I've experienced my entire life. That is until I did a "trade" with the Lash Lounge. Once the Plano location opened, I quickly started to go there because it was so much closer to my home. The on staff lash technicians were pretty good there, at the time. All of whom have since left. After going over the details of the "trade" with the owner Ana- she began to use my images EVERYWHERE. In store, online, magazines. You name it. Which was fine, (she got an amazing deal) I had told her she could use them/own them, what ever. As long as I were to be able to get my lashes done there for free. Months into getting my lashes done there, she started asking the lash technicians to make sure I paid. To which, she denies this, but every single time I went to check out, the employee working the front desk computer would ask me for my payment. I was always shocked to hear this. But would have to stand there looking like an idiot who didn't "want to pay". When in essence the entire arrangement was made by ME, so that o wouldn't be paying for lashes. Not to mention the sheer numbers of clients who I sent to them was well over ten people!!! Anyhow, the longer I went, I noticed the staff started to shrink. The turn over rate was high. And ALL of the really talented technicians had left. I even had a woman there do a fill on me, who glued ALL of my eyelashes together. And the crazy part about that was, the owner (Ana) had just sold this technician a franchise! I mean really? So that was the last straw for me. I believe she still uses my images. For that, it amazes me. I since have not returned simply because of the sheer fact that not only were my lashes glued together. But knowing the owner was asking the technicians to have me pay, when she KNEW full well what the deal was we had made. It's the principle for me. I would highly recommend other people for lash extensions. Mainly ones who have left the Lash Lounge, and branched off on their own. They were always the best anyhow. Fuller lashes, that last longer, that aren't glued together on your own lashes. That's just my preference. Also don't do business with people you don't know well. It's been a great learning lesson for me- read more

Lauren was amazing!! I went in for an eyebrow makeover and I got an amazing concealer and setting powder. The mascara is my favorite!! Great service and friendly staff. They even gave my gma a little eyebrows. read more

As a girl with naturally very blonde lashes, I learned a long time ago that dying my lashes once a month meant my eyes would look great 24/7. Who doesn't want that? Lash Lounge is by leaps and bounds the best place I have ever been to for getting my lashes tinted. The atmosphere is relaxing by the modern decor and terry cloth covered beds you lay on. They are also extremely fast since some how my lashes get tinted in a matter of minutes versus the 15 minutes I have to wait with my eye lids glued together at other places. I've also never experienced any discomfort with the dye that they use. They assured me my lashes get tinted with a dye made with totally natural ingredients. read more

I've been going here for 4 or 5 months. I've tried various levels of technicians. All did a good job, they just may be quicker based on experience level they have. I always receive compliments on my lashes. I signed up for their monthly program. I like it gives loyalty dollars to help with offsetting the expense. read more

The lash tech Hayde lied she said she was going to do mega volume and only did a classic set. She told me my lashes would be bold but they look like my normal lashes. When confronted she asked me "why I didn't go to my normal lash person". Very rude. She also tried to convince me that my lashes could not support more volume. If that was the case then why did she offer Mega? Also I know this is not true as I get my lashes done routinely. I am a FORMER lash lounge member for 2 years. I'm educated on the subject. I found her to be very rude and condescending after she under performed and proceeded to attempt to upcharge for a service she knows she did not perform. I was still overcharged for this visit as she proceeded to have me billed as volume when I actually only got a classic set. A very short spacy classic set. Even after telling her what length I use. I'm standing in my decision to cut ties with Lash lounge. I'm upset that I have to forfeit credits due to horrible work. read more

The Lash Lounge - She did these yesterday - Eyelash Service Near Me - Plano, Texas

I set up an appointment for my mother last Friday (5/27/2011) to have her eyelashes permed and dyed at The Lash Lounge. We are both extremely disappointed with the service. I have had these services done at another location and was highly satisfied with the outcome. Her lashes don't look as if they are curled whatsoever. The technician should have also known better than to have "tinted" her lashes, as they are darker than the tint that was used. Even the woman who rendered the service mentioned this. If needed, I will send you "after" pictures. Frankly I'm shocked this was acceptable service for this salon. Her lashes are not curled in the least and the tint was counter-productive. They offered a credit, but my mother is terrified to return and after seeing their service, a credit would be useless to me. My advice? Avoid this place like the plague and spend your money elsewhere. read more

I'm from out of town and came here for a lash refill, and Lauryn did a phenomenal job. She is a regular stylist but does a really good job and knows what's she's doing. I was very pleased with the full! read more

It is between 3 and 4 stars. It is sometimes a challenge to find a stylist who does a good job. I had one for several months, and it was difficult once she left. Also, I do NOT like how the "membership" functions - it provides no value, & a customer should be able to cancel a membership if no services have been provided. The online booking tool was nice, but you cannot cancel appointments once scheduled - so that is a hassle. The ladies at the front desk are always helpful & friendly. I went to the Plano Legacy location. read more

I have been getting my lashes done by Chelsea for over a year now and I couldn't be happier! I am always complimented on my lashes (so much so that friends of mine are now regular customers) and other spa professionals constantly tell me that whoever does my lashes is very good at their job. I couldn't agree more. I love that I never have to wear mascara and my morning routine is so much shorter due to this amazing service. Their hours are very convenient, the location is easily accessible and I enjoy my weekly visits and the service I get from Chelsea and Trish! read more

Haydee has been regularly doing my mink lash fill to perfection for almost a year now! She is very professional and makes painstaking efforts to do a superb job. I highly recommend Haydee and The Lash Lounge in Plano!! DeLynn read more

Lash Lounge is great and the pricing is reasonable. I do have to note that once you are a customer and hooked, it is really difficult to get a convenient appt time. read more

I have been getting my lashes done by Debbie, senior master stylist and she is the best, most gentle technician ever!! I get compliments almost everyday! If you've got your lashes on properly, it's almost like nothing's on them. Very easy to live with and so pretty every day all day no matter your activities! Everyone at the front desk is so friendly as well, I'm always greeted by name when I arrive. This is the best place for lashes!! Ask for Debbie!! read more

Great work and very professional! My eyelashes look amazing...just in time for vacation! I will definitely return!

I have been getting Extreme Lash Extentions for 2 years now. My regular technician is on maternity leave so I thought I would give the Lash Lounge a try. I am completely dissatisfied with my fill. I actually have less lashes than I did when I got there. The technician took more off then she put on. I will NOT return. Don't waste you money. There are a lot of other places out there!! read more

I am beyond frustrated with this salon. I am very happy with my technician Tennia, but after the experience I had today with the receptionist who answered the phone I probably will not be back. I have been a loyal customer of the lash lounge for a year. They have canceled appointments that I had scheduled on a number of occasions, however when I had an emergency and needed to reschedule my appointment they told me that they were going to charge me a $50 fee. They never gave me a $50 discount when they needed to cancel my appointments. They went back through the "notes "in my account and recited to me every single time I have rescheduled an appointment and the reason for that reschedule. I am a very busy working mother and professional and expect good customer service and flexibility. I had an appointment scheduled at 12 o'clock today however I had a meeting with my boss that ran over and took precedence over my eyelash appointment. I called earlier in the week to try to reschedule this appointment in anticipation of my boss needing me during this time slot. They told me that they were going to put a note in the system showing that I would be 10 minutes late. However I realized that I was not going to be able to make this appointment and I called to reschedule. That's when they told me that I would have to pay a $50 fee. I asked if I could have a half fill and just come in at 12:30, but she told me that I would have to pay for a full hour even if I was only there for a half hour. I tried to rectify the situation several days ago to no avail. What I realized is, they do not hold themselves to the same standards that they hold their customers to. read more

I purchased the Groupon before Christmas and was waiting to book m,y appointment until after the New Year. I booked my appointment about 3 weeks ago, called before to confirm my appointment only to discover they didn't have me down!??! I have been looking forward to this for 3 weeks and now I have to wait another 2!! The girl on the phone asked me what I wanted to do...Not a good experience as of yet and I haven't even walked in the door!! read more

Worst place EVER to get your lashes filled. One time I got my lashes filled and the next day, they all came off. I called back and questioned why and the receptionist informed me that "it was the glue." WTH, shouldn't they be using the Xtreme Lashes glue? She then told me because it hadn't been refrigerated or some excuse like that. My friends know how much I love getting my lashes filled and have given me gift certificates to this place, but they're still unused. Why would I want to waste an hour of my time only for me to leave looking the same as when I came in? Lash Lounge? No thank you! Save your money and go elsewhere. read more

I am very picky about how my eye lashes look. I have very thin and pale eyelashes. It is so nice to be able to go to work without the hassle of putting on eye make up. My eyelashes stay on for 2 weeks if not longer. Everyone is friendly, punctual and caring. Brittany is absolutely top notch. I set my appointments in advance to make sure that she will be available. I recommend. read more

I have naturally long eyelashes but lack in volume so I decided to get eye lash extensions. Before I got them done I repetidly asked the front desk and several of the technicians if it would ruin my lashes after I take them off and everyone said no. After 3 months of having refills I decided to give my lashes and my bank account a break. I went to the lounge in Dallas to get them taken off, after 20 minutes of the technician poking at my eye I looked in the mirror to find that my lashes were HALF the size they use to be!! I was devistated! My lashes do not even long with mascara now. I would NOT EVER recommend getting extentions unless your lashes are naturally short. to begin with! At first I thought I was just not use to the length after having long extensions so I did not mention it while I was in the lounge. After I got home I applied mascara and found out now I can not even curl my lashes because they are so short. They do not even go up my eyelid with mascara now. I called the Dallas location manager and she said there was no way that my eyelashes could've broken off by having them removed. She said the technician probably slowly broke them off while she was doing the refills and there was nothing she could do. I called the Plano location and there was no manager at the store but the receptionist said there should not have been any breakage and my eye lashes should be the same way they originally were and it would not be possible for my lashes to break during refills and to contact info@thelashlounge if I had any complaints. So I emailed them and didn't hear anyting back so I filled a complaint at the BBB. I immediately got a phone call from The Lash lounge corporate office saying they wanted to "make me happy and try to fix the problem." I met with the owner of the lounge the following week. She took a look at my lashes and basically said they were healthy lashes with no breakage or damage to them and that she didn't see a problem. I told her several times that they were half the length they were before I got the extensions put on. She kept saying there was no way to know that since she never saw what they origionally were. I had 2 technicians do my initial extension yet neither of them could attest to how long they were since they "look at eye lashes all the time and wouldn't remember." She questioned why I even had extensions put on if they were so long. Really?? Wow. I told her before that it wasn't about the length but I wanted volume. She then said she has never had a complaint before and this is the 1st case she's seen of someone claiming their eye lashes have been cut short. And then followed up with she could not give me a refund because if she gave me one, she'd have to give everyone that complained one and that she had already given out commissions. Basically, our whole 45 minute conversation was her implying that I was lying and that I wasn't use to how I looked yet. How insulting and rude can you be? I think I would KNOW what my orig. eye lashes looked like. It was so frustrating. She then tried to defended herself by saying I never complained before and that the first complaint she heard about was after I wrote to the BBB. I then showed her the sent email recepit of when I complained, which she didn't say anything. I told her several times, that I didn't have a problem with my extensions but only AFTER they removed them. Of course I wouldn't complain while they were on, why would I? They looked great. And of course I would complain AFTER they were removed because they were HALF the length they origonally were. Her argument was that my eye lashes looked healthy and that they would grow back. My point is, that's great they will grow back but I would have NEVER gotten them put on if I knew there was even a slight possibility my eye lashes wouldve been cut in half in the first place. She ended up giving me a refund for $20, the amount I paid to get the extensions removed and she offered to give me their lash growing serum. Yeah like I would want to use another product that will just ruin my lashes even more. She asked me several times to remove my complaint on Yelp because it makes them look bad. I am not a big complainer. You can check my Yelp history. I just want other girls who might be interested in getting extensions to know my bad experience and take precaution before getting them. read more

I visited the Lash Lounge for the first time today to get my lashes tinted. I have had my lashes tinted before at other places but took a break from it while on a strict budget. I'm hoping to get back to having it done regularly: mascara is such a pain in the butt! I made this particular appointment because I'm going on a beach vacation in a few weeks and didn't want to hassle with waterproof mascara. I made the appointment a few days in advance. When I first called I had to leave a message even though it was during their business hours. After two hours they hadn't called back yet so I tried again and got someone this time! They had several appointments available that fit my schedule. The next day someone returned my call because they'd just gotten my message (oops). The parking out front is rather dismal: the only spots immediately in front of the store that aren't valet are marked with "20 minute retail parking" signs and although the receptionist told me that my appointment would take longer than 20 minutes because my stylist was running late, she also said they would not tow me. I don't know how strict they are with that but I was a little nervous about the parking situation. There is a parking garage in the center of the shopping center but it's a bit of a hike from the store. Anyway, the setup is sort of a studio layout with reception, retail products, and a make-up station up front and lash service stalls in two rows on either side of a long hallway towards the back of the store. After being welcomed back by a stylist, I plopped down on her soft terry-cloth-covered table. I told her I'd had lash tints done before but never here, so she took a moment to educate me on their process which was similar to what I'd experienced before. My lashes are brown, so I always get them dyed black. She got down to business while we chatted, and after about 10 minutes later I let her know I was feeling some discomfort from the dye (which is normal in my experience) and since it had been long enough to effectively dye my lashes she got to work removing the dye and rinsing my lids. She made sure that my eyes were clear of all dye and had me check myself in a mirror before getting up. I now have beautiful black lashes!! The price for the lash tint is a tad bit more expensive than what I've paid in the past (plus tip of course!) but since I had a good experience. they specialize in eye lash treatments, and they're the closest place to my home that offers this service, I'm cool with it. I don't know that I'll ever use their lash extension services: I had never heard of that before I looked this place up and it's crazy expensive. I'll just stick with my lash tints for now, thanks!! read more

In my opnion this service should be one that is both pampering and relaxing. I really do enjoy my tech but it's frustrating to hear the very loud and most times personal phone call and/or conversations stemming from the reception area. Also it is as equally frustrating to be missing as many lashes after two week because I work out and/or take showers. read more

I have been getting my lashes done by Hayde for almost 5 years now. She's amazing and always does an excellent job.

Debbie, a master stylist, does my lashes here. She is the sweetest, most interesting person. She is such a perfectionist and is extremely knowledgeable. She offers many different options and price points. Currently we are doing bright blue lashes, so fun! I also use Jessica when Debbie travels. I highly recommend these two! The entire staff is professional and kind. The Lash Lounge is clean and beautifully decorated. read more

My daughter and I have been going to Lash Lounge at the Shoppes @ Legacy for 3 years. I cannot say enough about this salon! They are sweet, professional and talented. We love Farrah; amazing on so many levels! They are like family; seriously this sounds odd, but it's true. read more

I love going to the Lash Lounge in Plano! The location is great, the storefront is great and everyone there is so nice. Every time I've called to book my appointment, Trish has been so great & friendly and has always managed to find an appointment for me and my hectic schedule. Brittney is awesome at lash extensions. She is fast but very efficient and my lashes look great every time I leave. My extensions don't tend to last that long, but I'm not sure if that's just the way my natural lashes are. I love all of the customer service I've gotten & will continue to return! read more