[[HIGHLIGHT]]I got hybrid lash extension at Shiloh Lash Lounge on 4/17/26 with "Senior Stylist" Jhave' B. The appointment went fine & she was nice.[[ENDHIGHLIGHT]] I paid, tipped & went about my way. By midnight, AT LEAST 20 fans had fallen out. [[HIGHLIGHT]]I arrived at Lash Lounge the morning of 4/18/26 (They DAY OF my birthday & brunch, which is exactly what I was trying to avoid, hence why I came yesterday for the service) to get this resolved and despite their opening time being 9am, they were not open & I stood outside in the cold, calling 3 times & leaving 1 voicemail, until 9:18am and they still were not open.[[ENDHIGHLIGHT]] I then went go sit in my car. I finally saw a light come on about 5 or so minutes later & approached the entrance again. The door was still locked. The front desk receptionist had to come unlock the door despite it being business hours, which I'm pretty sure is a violation of a code in itself. After explaining the situation & her calling the manager. She returned and initiated a refund, which is all fine and dandy, but I still have a "full set" of lash extensions with spaces and gapes all over. [[HIGHLIGHT]]The front desk receptionist then tells me the "senior stylist" that did my lashes won't be in until 10am & she has a 10am appt with no openings today except for MAYBE being able to squeeze me in at 1pm.[[ENDHIGHLIGHT]] She then goes on to tell me that I wasn't even a candidate for lash extensions but the stylist did them anyway. Would I not be wise to inform me of that? Especially since I've gotten lash extensions HERE AT THIS VERY LOCATION multiple times & have never been informed of this NOR had an issues with my lash extensions. [[HIGHLIGHT]]When Jhave got her she came out front (The kindness from yesterday was no longer present which seemed to rub off on the receptionist as well as our interaction leading up to this was completely fine.[[ENDHIGHLIGHT]] She had up to this point been very kind & helpful. She actually looked appalled when I showed her the photo of how many fans had fallen out) and said that "They informed me of your issue. I wouldn't know if it's an issue with me. It could be the humidity." [[HIGHLIGHT]]She then went on to blame me stating that I move/fidget during my appointments (I don't move my head, I fidget with my arms/hands due to personal & medical reasons) and that I got up to use the restroom during my application (again for personal/medical reasons which I DID IN FACT ask her if that would be ok/if it would affect anything).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I explained to her that these EXACT things have taken place at all of my appointments, as I made them aware of at my VERY FIRST appointment at Lash Lounge Shiloh over 2 years ago with a lash tech by the name of Kelsey![[ENDHIGHLIGHT]] My 5 star review is actually still up! I shouldn't have to air out my health battles in a Lash Lounge lobby. I then asked Jhave what the actually issue was because the receptionist told me that I was not a candidate but the service was performed anyway. Jhave then told me that this was in fact, not correct information and the receptionist mixed me up with another patron (another mistake/misinformation on their part). I now have to cancel my birthday brunch. This is not how I imagined or planned my birthday this year. read more

I want to say [[HIGHLIGHT]]Candace is an amazing lash stylist![[ENDHIGHLIGHT]] This is my second lash lift and tint; pleased with results. She is a professional that makes my long lashes look fabulous. [[HIGHLIGHT]]While the booking system at Lash Lounge needs improve, finding the right lash tech makes it all worth it.[[ENDHIGHLIGHT]] read more

Discussed product was not the final result. I paid for barely have some lashes applied. [[HIGHLIGHT]]I inquired about the amount and I was told the session was over next appointment I could request more eyelashes applied.[[ENDHIGHLIGHT]] If you don't like the result of a service it needs to meet your expectations, I believe you are paying for it, you are not asking for a gift. Almost $200 is not exactly free service. [[HIGHLIGHT]]I honestly don't remember the name of the person, but not the best customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]However front desk person was very polite and helpful.[[ENDHIGHLIGHT]] read more

My stylus is Candace and she does excellent work. [[HIGHLIGHT]]She has a lovely personality.[[ENDHIGHLIGHT]] It's very clean, Modern. [[HIGHLIGHT]]The reception at the front desk is very helpful, professional, and just a great person.[[ENDHIGHLIGHT]] read more

Love this place! Candice is the best! Does a fabulous job on my lashes and my eyebrows! The vibe is always calm and inviting. read more

The Lash Lounge - Eyelash Service Near Me - Shiloh, Illinois

Mackenzie is amazing. I have always had long eyelashes but they're so light you can't hardly see them because they're so light. She does my lash tint and i dont have to constantly wear mascara anymore! I've been going to her routinely for over a year now and she is always great. Cannot recommend enough! read more

The service there is always great. My stylist, Crystal she is funny, professional, and a great stylist. I highly recommend her.

I had a lovely experience at Lash Lounge. April was so sweet and gentle and attentive to detail. I've never been given an option as to color intensity and curl style with lash lifts, and loved feeling I was an autonomous part of the design of my lashes. I've had many lash appointments in my life, from subtle extensions to full volume extensions to lash lifts and more. I really enjoy lash lifts and tints best because of how low maintenance they are. April was so sweet and Rebecca (the kind woman who confirmed my apt and works the front desk) was as well. I don't live locally, just visiting family, but if I did, I'd come back here in a heartbeat and will definitely be coming back for lash lifts at my future home visits. Thank you so much for an amazing experience! Amazing! read more

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Saw there was an appointment available at 6pm. [[HIGHLIGHT]]Tried online scheduling but didn't go through.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Tried calling but got machine.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I arrived at 5:40 no one was in the shop.[[ENDHIGHLIGHT]] The attendant said she would check with clinician. She said that they couldn't take me because the clinician wanted to go home. They are open until 8. All I want was a lash and brow tint. I'll try this service somewhere else I guess. read more

Love my lashes & my stylist Danielle!!! Completely satisfied with the product and service. I'm a grateful member.

Little pricey, but great results. Staff friendly, professional, and really good at their job extremely pleased with quality of service and product results read more

The Lash Lounge is an experience! Friendly receptionists, very clean spaces, amazing stylists (especially mine, Trinka). I will absolutely be back for more self care. read more